This place is the best car rental experience I've ever had, both for pick up and drop off. They…read morewere quick, helped me make a good decision about choosing PlatePass by being transparent about the costs, and helped me make some changes to the reservation which I was unable to do online. When I felt a faint smell of cigarette in the car they assigned to me, they quickly changed it for another one. I realize this place has some bad reviews from a few years ago. They don't reflect the quality of the service now. I will continue to look for this location when I search for car rentals. It is a bit out of the way for me, but the service is worth it.

I should have known better from hearing all the other customers complaining and going back and…read moreforth with the workers. But, I decided to give them a chance. This was my first time using them because it was close to the shop where my car was being serviced. Although they had few cars available, I still gave them my business. While driving I noticed the vehicle sounded and felt a little funny. Shortly after, the tide blew. They have the nerve to try and charge me for the raggedy tie that blew. I should have known something was odd because when we did the walk around, the guy told us the spare tire is in the trunk. They also said we used of 800 miles. So if you do decide to rent from them, check everything!!!! If I could rate them 0 stars I would. They don't deserve 1 star.

STOP deleting my review before I take this to social media & corporate…read more Y'all, make sure you read their Yelp reviews--they're more accurate. I got into a car accident and had to rent a car for a month. In their system, I selected a car for $30 a day, but they put me in a $60-a-day vehicle without telling me they upgraded it. I'm pretty sure they stay silent about price changes because they get paid on commission. After having the car for about 10 days, I found out my insurance would stop covering my rental in five days. I was pissed. Their only solution was for me to return the car and switch to a cheaper one. This was during a snowstorm--I wasn't trying to drive since the roads were icy (and I was still shaken from my accident). But the next day, I returned it anyway. When I got there, they suddenly had no cars with all-wheel drive. Then they told me they "couldn't check" other Enterprise locations' inventory--which sounds like a straight-up lie. The manager also admitted that they don't tell people prices unless asked, meaning they purposely avoid talking about cost--especially when they upgrade you. That's shady and dishonest business. I ended up driving to a different Enterprise to switch my car. This location is slimy. Do not rent from them. I paid over $600 out of pocket. I prepaid just to avoid having to speak to them when dropping the car off. My accident was already traumatic, and they only made it worse. Both cars they gave me sounded like they were on the verge of breaking down. Since it was freezing outside, the windshield washer fluid was frozen, so I couldn't even use it. When I finally returned the car at the end of all this, all they had to do was hand me my receipt so I could leave. Instead, they tried to say I owed $700 (or maybe $7, I couldn't tell--but I know for a fact I paid over $600 two weeks prior and didn't owe them a dime). After some back and forth, they finally confirmed I owed nothing. Enterprise, do NOT reply to this unless you're refunding my money. I've already raised my concerns with the manager and their supervisor, so save your generic response. I've rented from Enterprise several times, but this was the worst experience. This location should be shut down. I hope karma handles the rest. Oh, and tell that manager to stop telling people to "have a blessed day" after knowingly scamming them. His "blessings" are passive aggressive.

Will let you reserve a car they don't have. Poor customer service! & long wait time !read more

This is about my excellent experience renting a car from Enterprise Car Rental located at 5201 Auth…read moreRoad in Camp Springs, Maryland. The Assistant Manager, Ashlee Tolson, along with the entire team are to be highly commended. My experience with Ashlee was truly the best I have ever had while renting a car. From start to finish, she made the entire process smooth and stress-free. Her customer service was exceptional, and she treated me with courtesy, patience, and genuine care. What impressed me most was that Ashlee and the entire team, who were young adults, carried themselves with professionalism, kindness, and maturity. In a time when excellent customer service is rare, Ashlee proved that great service is still alive and well. I needed a rental because my vehicle was in the repair shop. Happily, Ashlee found a brand-new vehicle for me that had only 219 miles on the odometer. Additionally, upon my return of the rental, she arranged transportation for me to the repair shop to pick up my own vehicle. Thank you to Ashlee and the entire team for an outstanding experience. I will gladly return to this location for all my future car rental needs.

My recent experience with Enterprise Rent-A-Car on May 15, 2026 was extremely disappointing…read more From the start, communication was unclear. I was told there "may be a wait" for my reservation, but no one could provide any details or guidance when I tried to confirm ahead of time. When I arrived for my 1:30 PM reservation, the process was disorganized and confusing, with inconsistent communication from staff. The vehicle I was ultimately shown was not in acceptable condition. It had visible exterior damage, including a dent and scratch, and was also dirty with bird droppings and heavy pollen covering the exterior. For a rental vehicle, this level of condition was unacceptable. In addition, staff were unable to clearly coordinate assistance. Simple requests, including getting the vehicle cleaned, turned into delays and conflicting responses. At one point, I was told service could not continue without any explanation, and I was unable to speak with a manager despite requesting one multiple times. Ultimately, I was not provided a vehicle, yet I was still charged $535.44 with a promised refund, which added further frustration to an already stressful situation. I remained calm and respectful throughout the entire interaction, but the lack of professionalism, poor communication, and condition of the vehicle made this one of the worst rental experiences I've had. I would not recommend this location based on my experience.

Let's just say I should have read the reviews. The same shady business they where doing in 2015…read morenothing has changed. It don't make no since for a business to rip people off like this. I had a rental with one head light, the company know I was driving to and from VA since my I'd said so and trash was in the car with a stun gun witch is illegal in the state of Virginia. The car didn't go over the speed of 60 mph. Then had the nerve to tell me when I dropped the car off they sale cars too. Now after charging my experience with you, would I dare buy a car from this company HELL NO. I'm still waiting on my 200 deposit to return in my account. Based on pass review I won't be receiving it.

From the owner: Royal Red Rentals Cars was established in Temple Hill, MD. Our goal is to provide amazing customer…read moreservice without any extra cost. We offer low rental prices with no hidden costs. Unlike our competitors, we do not charge you extra for adding your spouse or a family member as an additional driver or if you are under the age of 25. The minimum age to rent cars at our rental company is 21. No card, no problem. We accept cash as well as credit cards. At Royal Red, we don't treat you like family, we treat you like royalty.

If I could give -100, I would! This was the worst experience, we have ever had. We waited over…read more60min and OVERHEARD the receptionist telling the customers ahead that they had no cars left, even AFTER having a reservation!!! Beyond crazy. The receptionist had no care in the world and gave everyone looks as if it wasn't his problem. Also, this was a Saturday and he said they closed at 12 so he was done looking for the day. What a shame and embarrassment to the company! I will NEVER come back nor recommend.

If I could give this Hertz location negative INFINITY stars, I would…read more This was not just the worst car rental experience of my life--it was one of the worst customer service experiences I've had anywhere, ever. We had a confirmed reservation, showed up on time, and waited like fools for over an HOUR, only to overhear the apathetic, disinterested receptionist casually tell other customers they had no cars left. Yes, NO CARS LEFT--with confirmed reservations. How is that even legal? The employee working there looked like he'd rather be literally anywhere else, and acted like it too. No apology, no empathy, not even basic decency. He shrugged, gave off an "it's not my problem" vibe, and said--on a Saturday--that he stops helping people at noon. It was 11:50. He straight up stopped checking. He basically clocked out mentally and walked off like we were trash. This place runs like a third-world junkyard pretending to be a car rental service. It's disorganized, disrespectful, and a total disaster. DO NOT rent from this Hertz unless you enjoy wasting your time, getting lied to, and being stranded without a vehicle you thought was guaranteed. Hertz should be ashamed this place has their name on it. This isn't a rental location--it's a customer service graveyard. Never again. I'll tell everyone I know to avoid this place like it's radioactive. Run. Run far away. Rent a donkey before you rent here.

Great customer service and best price fits with my budgetread more

They don't get a start the customer service is okay, but they have horrible vehicles in not good…read moreworking condition at all... lights are on inside of vehicle, vehicle driving very dangerously... all of their vehicles are not updated. But their prices are not reasonable for the type of vehicles they have.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

A shuttle at the arrivals curb will taxi you to the car rental area. It's walkable, but shuttle…read morecomes often enough you can wait. Car pickup was very easy. There was no queue at the desk, and my reservation was ready for me. Took the elevators up to the garage level, where I was able to choose from a few available cars. Be sure to take pics of the car, and the plate. Car drove smoothly, no issues. Return was also easy. Follow signs for the rental return, pull into the marked lane, and an employee will take the key from you. Now here, I need to emphasize that you should request a receipt. I'm sure many of us are used to things running smoothly and digitized, but get one. After about a week, I got an astronomical bill from National for a car and journey that wasn't even mine. The employee at the garage must have been napping and didn't enter the correct info or something. Luckily, I was prepared with all the relevant info. It was a fairly simple matter to resolve it, but I had to call a couple different numbers, and explain things on the phone, which is more hassle than I would have liked. Otherwise good experience.

Conveniently located inside Gaylord Resort. There are not many rental companies right National…read moreHarbour main tourist area. We need a rental for a day trip when we were staying in National Harbour. This location which is 5 min walk from our hotel. We arranged to pick up our rental at 8 am and able to do an overnight off hour drop off. This is perfect as it saved us time and unnecessary overnight parking charges. Location is a little tricky to find. Best to ask hotel staff for directions if it is your first time. This will save you a lot of agony. The small counter is located in the 2nd floor across from the parking garage. There is only 1 person working so basically she has to everything including cleaning the vehicle after rental. Don't be surprised if there is no one picking up the phones or even anyone be in the office during business hours. Eventually I did talk to the staff and able to confirm my reservation. The rental process was smooth and fast. After some paper work we on our way in 15 minutes. Dropping off was straight forward, as we just parked the car at the designated parking at the parking garage on the 5th floor and put the key in the overnight key drop in the rental office. The rental though was not in good condition. The interior was dirty. The exterior was all scratches and dents. I was a little worry that they might make me pay for some of the previous existing damages. Luckily I was charged the amount as agreed in my rental agreement. With the limited car rental companies in the immediate area, Hertz is probably the best and the only option.

I don't even know where to begin with this one. I reserved a SUV for our spring break trip. When we…read morearrived to pick it up, I was faced with unprofessional staff holding conversations behind a half wall which included a significant amount of casual cursing! When it was my turn, it was apparent through my interaction with the rental assistant that the staff needs customer service skills training badly! When I went to the car, there was an attempt to skip over the inspection of the vehicle...umm, no! I had to make sure all dings and scratches were noted! When we opened the car door, it was overwhelmingly obvious that there were no efforts to clean the interior (or exterior including Windows) of the vehicle. In addition, there was only a quarter tank of gas in the car! What??? It gets better...as we drove down SOUTH through the land of attentive highway patrolmen, I opened the armrest to discover obvious residue of marijuana! I have never experienced this level of unprofessionalism ever! There is more, but I just don't have the energy...