I recently took my BMW X3 in for service at Hendrick BMW on Independence Blvd in Charlotte, and as…read morealways, David Owen provided outstanding customer service. He consistently ensures my vehicle moves smoothly through the service process and makes sure every detail is handled including the courtesy wash, which I truly appreciate. David is professional, attentive, and dependable. He communicates clearly and always makes the experience seamless. I also want to acknowledge the young man I think his name is Lance, who serves as the liaison between service and new car sales. He is always courteous, patient, and takes the time to listen. He thoughtfully provides guidance when I have questions about trading in or purchasing a new vehicle, without any pressure. The team at Hendrick BMW continues to make servicing my vehicle a positive experience. Thank you for consistently delivering excellent service

The team at Hendrick, led by my salesman Phillip Allen accommodated my first BMW purchase from out…read moreof state. Where other dealers refused the inquiry, Phillip and Hendrick made it work. My rural location presented some specific challenges, and it's probably fair to say I was painfully impatient at times. I appreciate Phillip and his follow through, and the Hendrick team's commitment to their customers. You will too. If considering a new or exceptional used auto, make Hendrick your first stop.

I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

Because I needed to buy a car, I went to many places where cars were sold. I can say that this is…read morethe only place where I had the best experience. It was Dbacon who received us. This is my first car, so I don't have many ideas, but Dbacon has been providing me with detailed car introductions in order to help me buy my favorite car. I have to say he is very professional, he can quickly answer all the questions I ask about the car. Lindsay is the superior of Dbacon and she is very enthusiastic. She also came to help me and gave me substantial advice. I think they helped us from the perspective of consumers, and I got the best experience! In the end, I bought my first car here. Choose them!!!

This is by far the worse car company ever. They lie so bad and set you up to fail. Bought a 2026…read morebiggest mistake ever. A spare tire didn't even come with the car and they didn't even pay tax and title for a year. There is more to this sad pitiful story. But there is a reason that the dealership looked deserted. DON'T USE THEM at all save yourself the heartache and go to any other dealership. ANY other one. If I could give a negative I would.

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

Myles was a fantastic Salesman. Thank you for the laughs and the laid back experience....read more

Don't waste your time. They certainly wasted mine…read more Tried to get an estimate for selling a car to them. They wouldn't even look without me giving a phone number -- just so they could bother and harass me later. Said the "system" wouldn't let them do anything and the sales manager gave a massive fib about needing to be able to get in touch with me if any paperwork needed changes after the fact. If they screw up that frequently on paperwork, imagine all of the other things they don't get right.

I was excited about purchasing a Mazda CX-5 from Car Max and had the car shipped from one Charlotte…read morelocation to Independence. 30 minutes before my appointment to purchase, the salesman texted me that someone had sideswiped the car during transit, but it was just a few scratches that they could fix. Upon arrival, there were multiple scratches and dents around the vehicle, both passenger-side doors, rear rim, and including additional scratches the other side of the car and back. These additional scratches were not disclosed, and the salesman's message absolutely downplayed the damage. After the team tried fixing it, some scratches and the dents were still clearly visible. Carmax wouldn't adjust the price despite the new (unrepaired) damage. I don't think they're going to update the listings pictures, and I feel like there was prior undisclosed damage to the car. If you're looking to purchase a car from here, be extremely careful that you're not getting played.

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

One of the best service teams I have ever dealt with in my entire life. An absolute pleasure in…read moreevery way possible. Thank you Rupen for the time shared and thank you Chris for taking over where I thought it would be impossible. Time and time again you set a standard and surpass it. Thank you!!

Best customer care around no Auction Cars just the best of preowned vehicles if you're looking for…read morea good reliable car, I Holler recommend Journey Auto Sales

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

They're not selling cars because their attitude is piss poor. Just rude, weird, and nasty.read more

Came in on a whim looking for a new car. I wasn't necessarily leaning into anything, but Brittney…read moreshowed us a few cars that I really liked with many of the upgrades I'd want! I left the first day and told her we'd likely return but also wanted time to think about it and shop around. She followed up via text the next day and so we ended up returning the day after. I test drove 2 vehicles and found the perfect one! The process was seamless and the customer service here is great.

My sales rep Zeus was wonderful, very knowledgeable and helpful. Anytime I'm in the market for a…read morecar City Chevrolet will be my go to.

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.