Such a pleasure to deal with a business that REALLY knows what they're doing. We recently had someone try to break into our garage. They failed but of course they totally messed up our garage door. It would not open at all. We could not get our cars out! I called Door Pros on the advice of my neighbor across the street, and I'm sure glad that I did. They understood our problem and worked us into their schedule that very same day. Our tech's name was Dwight, and this guy is a garage door wizard. He inspected our door and (much to our relief) said that as messed up as it looked to us, there would be no problem fixing it. Less than an hour later our door was not only fixed, but it was greased and adjusted to perfection. It hasn't worked this smoothly (or quietly) in years. This is now my go-to garage door repair and maintenance choice. They really are Pros-- and on every level. Dwight is just an all around excellent guy, a superb garage door tech, with a great attitude to boot! I could not recommend them more highly. read more

I can't tell you how happy I am with our garage doors. Door pros installed two garage doors in 4 1/2 hours and they did a beautiful job. The combined doors were a good price and I am happy with our decision to use Door Pros. read more

Door Pros Inc. - Garage Door Services Near Me - Walnut Creek, California

We had a beeping/dead backup battery in our LiftMaster and DoorPros arrived within a few days to replace it and get us going again. Beau was our technician and he was prompt, friendly and experienced. Got all of our remotes working again, including in our car's 'home link' system and the 'MyQ' wireless app and camera. Beau was super patient and helpful. Will always call on DoorPros in the future. read more

Job well done by Joey, lead technician. Right on time, he immediately diagnosed the issue, had everything he needed and more, and didn't upsell us on extras. He let us know exactly what could be improved, and let us choose. Quality top notch everything bc I (husband) watch whole time cause service was quick. Will definitely ask for Joey again and already trust him like a friend. Good deal. read more

We hired Door Pros to install a new garage door about 2 1/2 years ago as part of our home remodel. The initial customer service and installation went perfectly. We were really happy with how things went and how our garage door worked. The problems started soon after. The installer said that someone would be by shortly to replace the old, broken trim to match our new door. No one ever showed up. After a year, I started my follow up. I spoke to a nice woman name Bree in August of '22 who was very helpful - unfortunately, the company kept sending the wrong trim, and she promised to ping me when they finally got it in. I never heard back (maybe she left the company?) , and 3 phone messages and 2 emails last year were never answered. What is up with this company? read more

tl;dr: Dwight is Mr. Door Pros! What's in a name right? Well, Door Pros are surely pros and not some sorry noObs. I live in a house built in 1960 and the dickbutt of a house decided that 2020 was the year to start giving me shit, as if there weren't enough problems going on in the world. This is after I even gave it a makeover by painting it. Freaking ungrateful POS. So this time, my garage door stopped working. At first I thought it was because of an LED light bulb I installed in the garage. But, it turned out to be the garage photo eye sensors. I called LiftMaster and they were going to walk me through the process. When the customer service rep said "get out the wire cutters..." that's when I said oh hell no and hung up. Then I turned to the trusty Yelp app, and searched for "garage door" and it had this option to create a project and get quotes from multiple businesses. It was around 9 PM on Thursday when I made the request and right away Greg from Door Pros sent me a message and we made an appointment for the very next day. My wife was like who are you messaging at this hour? I'm sure Greg's wife was thinking the same thing. LOL. Greg called me on the day of the appointment and asked if he could come early. Well, that's better than late and so he came and took a look, gave me an awesome quote and we scheduled for one of his door doctors to come on Monday to fix the door. So within 2 business days, two pros from Door Pros came to my house and fixed my garage door. That's faster than Amazon Prime deliveries these days! Meanwhile, being old school, I didn't want to leave the other door people that messaged me hanging, so I had to send some sorry messages to the other firms. Early bird, yadda yadda. Today is Monday, and Dwight called 20 minutes before arriving to give me a heads up, and this allowed me to put some clothes on. Y'all know this is the reality of working from home. Anyways, this chill dude with a beard that I could only dream of having, pulls up and went right to work. Let me pause here and say that he wore his mask the entire time like a pro. So Dwight not only replaced the garage door sensors, he re-did the entire wiring, re-aligned and replaced some rollers on my door, re-positioned my wall control panel to make it to code, lubricated the door, told me about the special effects of the door, and talked about some awesome restaurants because Dwight is a foodie. His only kryptonites are spicy food and "chocolate soup". Sound like my weaknesses too! I knew he was a legit foodie when we both agreed on a taco place in Petaluma being the bomb, El Roy's! At the end of the day, Door Pros really did an outstanding job from start to finish. They were up front about everything and were genuine. So if your garage door is giving you problems or you need a new garage door, I highly recommend Door Pros. And trust me, I am not giving 5 stars because Dwight knows where I live. It's because I was really impressed. Now if only I could find an electrician that could be as dependable... Damn my house. * Greg told me that Door Pros was the firm that alerted Chamberlain aka LiftMaster aka Craftsman aka man-they-have-a-ton-of-names about LED bulbs interfering with garage door signals. See, they truly are PROS. read more

Door Pros Inc. - Dwight, the best door guy. - Garage Door Services Near Me - Walnut Creek, California

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My experience with Door Pros was a good one. I'd highly recommend them. My house got butchered by the previous owner, one of the issues being they had installed an undersized second-hand garage door. Door Pros not only provided me the lowest quote for what I wanted, but they also included busting out the lumber the prior owner used to reduce the door opening to the size of the secondhand door they installed. There was only one hiccup in the process: the manufacturer was not coming through on the date promised. Still, Door Pros made it good for me with a balance adjustment which was an honorable thing, which I truly appreciated. All the Door Pros people I had dealings with were very professional and the outcome once the door was installed was exceptional, an overall wonderful experience. Thank you everyone at Door Pros! read more

If I could give just the Salesperson and installer 5 stars, I would. The salesperson (no longer with the company) was great- he knew his stuff, was patient, and very helpful. The guys installing it were nice, they left the area clean, thoroughly explained all of the operation, and walked me through setting the app up on my phone. I placed my order in April and got an estimated completion date of the end of August- I'm in supply chain, so I completely understood the long lead time It's December and I Just got it installed- I'm not mad at the delay, the problem I had was with their (lack of) customer service for everything in between buying it and getting it installed. Nobody at the company communicated the delay, and it took me a several emails and phone calls to get any information. The booked the install prior to the door actually arriving since it had taken so long, and when I emailed to reconfirm the date three days before (I was rearranging work, so wanted to be sure), I received no email response from the coordinator. I called the office the day before, and finally got ahold of someone that confirmed. If they could properly communicate, they'd be an awesome company. Door looks great though! read more

Door Pros responded quick to my request for our garage door to be serviced. Pablo arrived on time and was very professional and courteous. Service was done very well. read more

Great prompt service. The technician Miguel was outstanding and very professional. I'd have no issues hiring them again.

Josh and his team did a fantastic job on our garage doors. We had a three single door garage which barely fitted our suv so we wanted to restructure and convert it to a double and a single door garage. We must had called at least five other reputable companies but none were equipped to do it. Fortunately, Josh listened to our dismay and recommended us a contractor. We were blown away by his kindness and willingness to help even though we hadn't declared to use Door Pro. Josh didn't push us and gave us time to find alternatives. Eventually, what drew us back to Door Pro was their commitment to make sure our needs were met. Just within weeks, the Door Pro guys came in and got the job done to our satisfaction. They came at 10am and by 2pm our garage doors stood exactly as expected. The best part was the entire project was under our projected budget and way below the other two competitors. read more

Door Pros Inc. - After - Garage Door Services Near Me - Walnut Creek, California

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Technician showed up and promised will provide estimate. Contacted them vis Yelp. They promised estimate again. I never got any estimate. It was a waste of time. read more

Ordered doors March 2023. Told approx. 10 week ETA. Didn't receive doors until August 2023. Upon install, 2 of the 3 doors were wrong (incorrect caulking). Returned & received 2 more doors in December 2023 that have scratches but we're not going through the hassle of returning them. Also, cracked metal track on 1 of the 3 doors from initial install. Multiple phone calls & emails to the company to repair/replace the track. To date, no update or call back to resolve the problem. Ridiculous! read more

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Justin gave us a competitive quote and 10yr warranty. Pablo replaced our springs and did a great job. He was on time (called me 30m ahead of time), kind, and very detail oriented. Thank you Door Pros!! read more

It is never fun to write a cautionary review of a business, but as I engaged Door Pros based on positive Yelp reviews, I have a duty to warn after this 16 month ordeal, the only aspect of which went smoothly was getting the initial quote from Greg, who departed my driveway with a $2500 deposit on 3 December 2020 within 24 hours of my Internet inquiry. Door Pros consistently overpromised; even worse, the office never contacted me to keep me apprised. The 10 to 12 week lead time for the new garage door turned out to be seven months. The installer was a no-show for the installation scheduled 7 June 2021. (Scott: "I don't know how this happened but I own it"). Vincent, who did the rescheduled installation on 22 June 2021, refused the final payment because one of the panes of glass came cracked; also he had to substitute for the cedar door liner, the flimsy bottom seal was temporary, and the paint was not as agreed. It was not until 14 January 2022 that Brian came out to make the replacements. His assurances that the new painter would be out the next week were optimistic: it was not until today, 29 March 2022, that the painter arrived. I paid the final invoice within minutes of the painter leaving. (Greg gave me a 15% discount on the total for my inconvenience!) I wish I had never heard of Door Pros. Unless you are willing to settle for a place with the kind of customer service that eats you up inside, keep looking! read more

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I called in after our decades old Liftmaster broke. The two guys who picked up the phones were knowledgeable, gave me a few options for replacements, and said they could have someone out in two days. Their price was reasonable compared to other shops. The tech (Pablo) that arrived was super professional - he took care of the Liftmaster install, balanced our door, and oiled the rails. He also took the time to explain the new system to us, showing us how to use the new touchpad. Would highly recommend this business to anyone looking for garage repairs! read more

these guys were on top of everything. They were responsive to my original yelp request for an estimate, they came in, they didn't try to upsell me, they told me the reality of when options would be available, given the supply chain issues. Their prices were the best from others we got, the installation was clean prompt and professional and they were able to get the service done very quickly. read more

Our garage door was stuck and not open or close. I called around and found Door Pros. Very professional - they communicated very well. The tech arrived and say the problem and said "I can fix that!" No parts needed, only charged labor. The tech was top notch, super friendly, got right to it and fixed the door in 30 minutes. I will call Door Pros Inc again for any issue and most definately will recommend to my real estate clients. Joe C read more

I started a project request last night for someone to repair/replace a bent garage door rail and got a super rapid response from Door Pros. Their tech was here mid-morning the next day, had the part on his truck and was able to complete the repair in less than an hour. Fair price, fast service, communicative -- couldn't ask for anything more! read more

Quick response and reasonably priced solution. I'd definitely use their services again

We got bids from three companies.  DoorPros (Greg Napolitano) did an amazing job explaining our options and making sure we got the best fit. The final product is fantastic, it completely changed the look of our house (for the better!!)  We are extremely happy with the end result and are happy to recommend them to anyone looking for a new garage door. read more

Door Pros Inc. - Garage Door Services Near Me - Walnut Creek, California

Can't say enough good things about this company. Bayron came out and was an absolute pleasure to work with. He not only setup our new motor, but was patient enough to walk us through the new system and program our cars. Professional and courteous is an understatement. I will be using this company for many years to come. Thank you, Bayron!!! read more

Had our installation today, 9/24/19. We absolutely love our garage doors. Working with Greg was a breeze. After order they quoted a 5 week delivery of our Clopay doors but they arrived in 3 weeks. Install team of Matt and Skylar were on time and professional. They worked all day in 90+ heat and were all smiles all day. They explained the new systems thoroughly. When job was complete they left the area clean of all debris. We would highly recommend this team From DoorPros. read more

Door Pros Inc. - Garage Door Services Near Me - Walnut Creek, California

Excellent customer service! Technician was very friendly and did great work. Arrived on time and completed the repairs in minutes. Also did complementary check up and oiled all moving parts. read more

I hired garage pros in 2020 to install garage doors with side mount motors, powder quoted hardware and semi high lift tracks. They promised delivery in 2 months and took entire year to install normal doors after 1 year. The doors were not setup right they said they will setup when they change the high tracks and powder coated hardware in a month. After multiple reminders and calls They showed up After 1 year again the tracks and doors were not compatible to work so they said they will come back to install higher track. After three years I do have one high track one normal track. Both doors still dont open.. i am tired of calling and reminding.. I have a need to use my garage and told them I need to be able to open with the remotes but no response.. this company is a joke. You can for sure find another place to your garage doors. I needed refund for the payment I made. Or fix them asap. read more

Again people stay away from this company. They took my money and I still don't have my door installed yet. Their communications and customer service sucks! read more

Feb 4, 2020 we purchased 3 garage doors that arrived defective. The sales manager took pictures agreeing the doors looked bad and said they would be reordered. They never were. We had to keep calling and asking and we were made to feel that we were a bother. It's August 30th and we still do not have the replacement doors they promised. The craftsmanship and customer service from this company is deplorable. read more

Door Pros Inc. - Door Pros in Walnut Creek - Garage Door Services Near Me - Walnut Creek, California

Warning: Selfish comment: We had our garage door installed last week and so glad they were still operating!!! (haha) Shelter in place is nice to be at home to get stuff done but not so nice if business can't come and do that stuff :) Skyler and Dwight came over and installed our door within the time frame they gave us. They were very helpful and offered to set up everything (the remotes, my car, etc.) I highly recommend Door Pros. Our experience with them from our initial consultation to their installers leaving our home went great. No issues. THANK YOU DOOR PROS! read more

Our garage door needed serious help after an unfortunate close encounter with one of our vehicles. Greg came and thankfully was able to get the door back on its tracks and into a functional state for the time being. He was very friendly, patient and professional as he went over replacement options. We never felt rushed or pressured. I can't tell you how many different doors we "tried on" using their online system. Greg even came out again with color samples to help us finalize our decision. Fast forward to installation -- the office staff were very courteous. They communicated clearly what to expect, responded quickly to e-mails, and gave me a reminder call the day before. The day of, Nick the installer called en route with an ETA and was extremely punctual and professional. He and his coworker did a fantastic job installing our door. It looks great. We highly recommend this company. read more

Door Pros Inc. - Our lovely new door! - Garage Door Services Near Me - Walnut Creek, California

I understand that as a homeowner, selecting a contractor is such a nerve wrecking process because you never want to be saddled with bad results from a project that you've been thinking about since forever. Reading reviews is one of the only ways to get some assurance before making the decision, so I hope my experience with Door Pros can be helpful to some. We have a very old 1920's house in Berkeley and the previous "garage door" was barely held together so I've been wanting to replace it ever since moving in. However, the garage opening is narrow and has low height. I need every single inch possible in order to fit my car inside. I talked to 4 different garage companies to see what they are capable of installing. Door Pros (Greg) was able to give me the tallest and widest installation estimates out of all the companies, and this is not to mention that Greg was also the most responsive and helpful person to talk to. So I decided to go with them, and the project involves the garage door installation and also re-framing the garage opening. Come installation day, Abe comes fully prepared with all the equipment needed for both the installation and re-framing. Worked through all of the pieces of the projects exactly how I wanted it and by the end of the day, I have a beautiful-looking new garage door that actually works! Gone were the decades old pieces of planks that were barely standing! I was also able to get every single inch, possibly down to quarter inch precision, out of the opening so I can actually get my car in and out (by folding the mirrors, that's how tight it has to be). read more

Door Pros Inc. was highly recommended to us by our realtor. Greg came over for the initial measuring and explained all of our options very well. Ryan did the install and he was beyond patient and amazing, despite all the troubles that our old garage door was giving him. We had a great experience with the whole team, from start to finish. Can't recommend Door Pros Inc. enough! read more

--After two visits, took an additional visit for Door Pros to close a gap under the garage door. The gap came up after their properly servicing the door. --Received a call from Door Pros for balance due. I had paid the balance after the second visit. Paid-in-full was written and signed off by technician about a week ago. read more

Our organization has been working with Door Pros for some time and they have never let us down. Today Abraham from the Walnut Creek office was able to complete the installation of an opener where there previously had not been one. From start to finish Abraham was the utmost professional, explaining every aspect prior to beginning the work. Upon completion Abraham's meticulous attention to detail resulted in a perfectly functioning and neat as a pin installation. Also I have to commend the support team at the office as well. Laura ensures all information is correctly obtained, scheduled and completed in a professional, efficient manner. Laura does all this while also being courteous, polite and a pleasure to speak with. Don't waste your time with anyone else, just call Door Pros. read more

After receiving four quotes, we decided to go with Door Pros. Not only for their competitive pricing, but for their meticulous attention to detail and valuing the importance of ensuring we got the very best installation. Greg was very thorough and precise with measurements, something others generalized in their quotes. When we told Greg we were finishing the garage to make office space he suggested he coordinate with our contractor to ensure the garage door installation didn't impact any finishes like the drywall. When it came time for installation, Nick and Pablo were equally as meticulous. They had our old garage torn down quickly and the new one was up and operating in no time. Pablo helped us decide where to place our keypad and made sure our door installation was perfect. We could not be happier! I think the photos speak for themselves. Thank you so much Greg, Pablo and Nick of Door Pros! read more

Door Pros Inc. - Before and after garage door photo. - Garage Door Services Near Me - Walnut Creek, California

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I realllyy wishI could give 5 stars but there have been a multitude of preventable errors during this whole process. Lack of communication, and multiple employees that have not followed through with what they promised. I will say that the installer was very nice. After waiting months for my new door the issues began: -door has panels. One panel had a ding and another panel had a scratch. -through my project manager a sent pictures and requested new panels. I was told they would be ordered -after waiting WEEKS I emailed her and to my surprise, she was no longer with the company. The new project manager stated that the old one had never even submitted the warranty replacement and that she would do it now -I waited WEEKS again and called to inquire and an appt was made -WEEKS later the installer shows up with ONE panel to replace. Mind blowing that after alll the time that has passed Door Pros still could not get it right - I call the project manager and am told that clopay thought the order was for one replacement and to repair the panel with the scratch - this was never discussed or communicated to me! - if that was even remotely true, why did the installer arrive with no way to "repair" the scratch?? No paint, nada - so again, here I am, almost 4 months later with a garage door that is damaged and likely WEEKS more of waiting read more

I just wanted to say thanks to Abraham and Nick from Door Pros. They did an excellent job with installing my new garage door. Abe had to come out a second time to replace a panel and I was met with the same level of professionalism and efficiency as the first time. I'd also be remiss not to mention Greg who I worked with on finalizing the sale. He provided me all of the details I needed to make a well informed decision and the price was exactly as quoted. It's so reassuring to know that there are still good companies out there with knowledgeable and friendly staff. I highly recommend Door Pros and will certainly be using this company again for all my garage door needs! read more

When we bought our house, we knew that the garage door was something we wanted to replace with something nicer as soon as possible for a variety of reasons. With the structure of our garage, I was worried that it would be quite an ordeal to get it replaced. We have a very low ceiling, to the point that people are often surprised that our car even fits in the garage. On top of that, we have some rather large soffits that were located right where tracks for a roll-up garage door would probably need to go. Anyways, we finally called and Greg came out to figure out how our situation would work. He took some measurements and then found that we'd have to build out the sides of the garage to get everything to fit just right. I was a little surprised how little it would need to be built out, honestly. We ended up selecting a modern door with frosted glass windows on the side. He gave us a heads-up that it would probably take 20-30 weeks for the door itself to be delivered. That's just how things are these days. The price for the door and the installation was very fair, even with a new fancy smart motor with a camera on it. He mentioned that installation would only take a day. I was also surprised by that. Finally, the day of installation came! They showed up promptly and had the old door removed in less than an hour. Bayron started installing the build-out, and he really did a fantastic job. Our house is old, so he had a lot of inexact angles to deal with. This guy knows what he's doing. In a few hours, the door was installed, and everything was so precise. The seal on the door is perfect. He helped us get a small chip of wood to get a paint match off of. We ended up getting the paint and handling it the same day. All-in-all, we had the door installed and the exterior painted by 5pm. We just wish that we had called earlier! read more

I never knew getting a new garage door would be so EASY! Greg and the whole team made the process completely seamless. Greg personally came by only a couple days after I called to make an appointment, took a look at the old door (literally some old plywood on a manual riser), listened to what I was looking for, and showed me pictures of EXACTLY what was in my head - a classic white style to go with my 1906 farmhouse, with clerestory windows on top that let a lot of light in but were frosted enough to provide security and privacy. He also didn't bat an eye when I wanted wifi accessibility, a keypad lock on the outside so others could get in, a motion-sensored light, a switch at the back door, and 3 FOBs. Apparently that's no big deal in the land of Door Pros! After confirming with some additional photos, he ordered my door. No matter to them that there was a random low beam in my garage, no easily accessible outlet for the door riser, and some weird dips in the flooring making it less than level... They were able to handle it all without problem. A month later, the door had arrived, but the problem was I was re-doing my entire driveway, so not only was the garage not accessible due to wet concrete, but the dimensions of the garage door opening also changed slightly because of the new concrete pour. Again -- no problem for Door Pros. They hung onto my new door for an additional week while the driveway was finished, and slightly modified their framing etc. to accommodate the newly poured and perfectly level floor. Edwin framed out and installed the new door in one day, Greg came by again and suggested some different framing and finishes, and Bayron and Jessie installed that final trim board and re-did some of the framing the next week. With nearly no effort from me, I have the absolutely perfect garage door. THANK YOU to everyone at Door Pros! read more

I was distracted and backed into my garage before it went all the way up smh. Anywho I went to yelp and reached out to a couple businesses and door pros was the first to respond. They messaged me back and gave me an appointment for the next day. Matt came and saved the day! He was on time, friendly and helpful. He even saved me from a lizard that snuck in the garage since the weather guard wasn't on the door overnight! Would highly recommend and the price wasn't as bad as I thought it was going to be. read more

Door Pros has been such a pleasure to work with. We've had them replace our garage doors on our last two homes, and they also recently installed a custom automatic garage door on my parent's shop. I couldn't recommend them enough - extremely cost effective vs other quotes we received, good communication and very professional install. I've recommended them by mouth to everyone! read more