*Buyer Beware* This isn't as much about $120 as it is about principal and doing the right thing. Last weekend, July 6th, 2018, we had record-breaking heat climbing above 107 degrees and of course my 87 year old grandmother who is bravely battling breast cancer had no AC! Needless to say, out of concern for her health and well-being, I immediately called to have someone come out and address the issue. Although they were reasonably prompt in coming to her home (a few hours), the technician informed her that it appeared to be an electrical issue and advised her to call an electrician...And then he charged her $120! This was very disappointing. She is not only an elderly Widow with her share of health challenges, to say the least, but she lives on Social Security. And $120 for nothing?! Left with no choice, we called another contractor and, unlike Downey Plumbing Heating and Air, this contractor quickly diagnosed the problem as a blown breaker, replaced it and had the unit up and running in no time. It is now 2 days later and Gram is cool as a cucumber, but still, that $120 was bothering me. I called to speak to Joe, the owner and explained my frustration with his company's refusal (or inability) to deal with something as Elementary as replacing a breaker, which is without doubt, an issue they come across from time to time. He explained to me that it just wasn't practical to equip their trucks with the variety of breakers that are available while several times flaunted his company's 20 years of experience. Well Joe, if after 20 years you haven't found a way to stock a few breakers and train your technicians to pull out a blown one and replace it with a new one then I am left to wonder if that is because it is more cost-effective and practical for you to take money from trusting seniors in their time of need. I asked Joe for a refund or even a partial refund for my grandma and he refused, stating only that he will take my suggestion of stocking breakers "under review." Well Joe, REVIEW THIS!!! UPDATE: Joe, the owner replied to my review within an hour, apparently patting himself on the back because they "prequoted the diagnostic fee, arrived on time, and did diagnose the problem." But Joe! The AC wasn't fixed! Do to a blown breaker! It's not rocket science! if you're reading this as a potential consumer of Downey Plumbing Heating and Air, I'd be willing to bet that you're shaking your head right now. If one calls a roofer it is because they want their roof fixed. If they want a fence installed they call a fencing company. In this instance my grandma desperately needed to cool her house down so I called a company who supposedly specialized in AC! The breaker functioning properly is as essential to an AC unit as is the compressor! Without it there is no AC! The fact that this company doesn't even deal with something as simple as a breaker is Ludacris! And telling my grandma to call an electrician, charging her $120, and walking away is unfathomable. Shame on you Joe! Better step up your game because your competition sure has. Perhaps you could get some pointers from them! read more

Outstanding Service - Above and Beyond! Early one morning, we needed a plumber fast! Due to a backed-up toilet and tub. We called Downey Plumbing because they had a 24-hour customer service line. After getting in their cue for an on-call plumber, we remembered we had a Home Serve insurance policy. We figured that would take too long, but we called them anyway, just in case. Fortunate for us, Home Serve called Downey Plumbing too! Within an hour, Downey had scheduled a technician and within just one more hour she had arrived. Yes, SHE! Alicia showed up even earlier than estimated (when does that ever happen)?!) Alicia was able to clear the blockage quickly. She saw there was still a little water holding so she scheduled to return the next day with the camera for jetting. Since she did such an incredible job, we decided to inform her that the Water Company reported we had excess water use. She told us if it was approved, she'd check it out when she came back. Alicia returned the next day. Early again! Just how we like it! She took care of the jetting on the first issue then dived into the second problem. After assessing, she discovered the shut off valve was broken. She did some further digging- literally-- and replaced an old pipe with a copper pipe (something we thought the old plumber had done years ago!) I may be getting some of the wording wrong, but I trusted Alicia. I knew she wasn't trying to get over on me. She was able to get supplies, fix both problems in a timely fashion on both days BY HERSELF! It was amazing watching this young woman dig up dirt, replace pipes and put everything back in right working order. She was clean, organized, respectful, kind and even fun. You rarely enjoy having a plumber around, but she made the whole process easy. I am so grateful to her. And a shout out also to the staff who worked so efficiently with us, Home Serve and Alicia to make all this possible. It was an invaluable experience. Thank you, Downey Plumbing. read more

My house is 88 years old, with a floor heater and a wall heater. Unfortunately, last month, both of them stopped working. Frank and Roberto came and after taking the time to go under the house, doing a complete check, and removing the unit (even though it was stuck and very difficult to remove). They suggested that since it was the original equipment and in good condition, it was worth keeping. They took the unit back to the shop, repaired, cleaned, and made it good as new! Frank and JT came back to replace our second heater (a newer wall model) after doing a complete check and finding a huge crack in the back of the heater. My family and I could have been died from carbon it! Within a few days, Frank and Manuel brought the new heater they special ordered for us and it was in place and up and running in no time. Both of our heaters are now safe and in perfect condition. I've relied on Downey for years, since an emergency came up and I had to call after 9 pm on a Saturday night. Downey had a tech at my house, with the problem fixed in two hours. Frank, Roberto, JT, and Manuel are professional, patient, and friendly, with a level of expertise (especially Frank) that is rare. It's no exaggeration to say that I owe these men my life and the lives of my family. Thank you so much and may God bless everyone at Downey Plumbing with a Merry Christmas and a Happy and prosperous New Year!! Frances K. Alhambra, CA read more

My wife and I had a need for a Plumber last week - Water from the toilet was backing up into the bathtub in our 1 bathroom house - While he have a home maintenance plan that would have covered this we knew there was zero chance of having it fixed as quickly as we needed it to be - We called Downey Plumbing Heating and Air Conditioning and were very relieved that they could come out that afternoon - Juan and Jonathan showed up within the window of time specified and I was called when they were on their was as told I would be - The problem was more involved than I had anticipated but it was fixed with the highest degree of professionalism I could image - Everything was explained to me in terms I could easily understand and they took great care to clean up after completing the work - I would not hesitate recommending them to anyone - Before leaving they gave me a quote on some outside work we have needed for a long time and hope to have they work done within the next few months by them - We are a very satisfied customer. read more

Outstanding Service - Highly Recommended! We had a broken pipe in our home that was causing a major disruption, and the team at Downey Plumbing, Aaron and Axl, came to the rescue! From the moment we called, their customer service was top-notch, ensuring we felt reassured that help was on the way. Aaron and Axl arrived promptly and were professional, courteous, and well-prepared. They quickly diagnosed the issue and walked us through the repair process, explaining everything in a way that was easy to understand. What truly impressed us was their attention to detail and the care they took to ensure the repair was done right the first time. The work was completed efficiently and at a very reasonable price. They even took the time to check for any other potential issues and left the area clean. If you're looking for reliable, skilled, and friendly plumbers, I highly recommend Downey Plumbing. We couldn't be happier with the service we received and will definitely be calling them again for any future plumbing needs! read more

I have had Downey Plumbing and Heating out to my house twice for two separate problems. The worker was on time, called to let me know he was on his way, and had my plumbing problem fixed in about 10 minutes. He was in and out and was courteous and friendly. I then called them because my floor furnace had not worked in a year. Once again, they called to let me know they were on their way, and were on time. This problem was more involved and they had to remove the heater and do a complete rebuild. I approved the estimate and the date promised for it to be finished. It was done on time and came under the amount of the original estimate. Santiago was the name of my heating guy from Downey Plumbing and Heating. He was friendly and had my heater back in and working in less than an hour. I also have a 1 year guarantee. I would definitely call them again and I hope I get Santiago again because he knows what he is doing. read more

I am really happy to be able to write this yelp review. I had insurance on my house for a sewer line issue and unfortunately, it backed up several times over the past year. the insurance company sent out Downey to clean the line, which was a short term fix. The Downey folks were sympathetic, but clear with me that they would likely have to be back to fix the issue. After the fourth time in a year, the insurance company finally did the right thing and agreed to replace the line. Victor was the lead guy that serviced my home and he was really terrific. He was clear about what needed to be done, when they would do it, how long it would take, and how much my portion of the bill would be (there was some cost I needed to absorb). Victor and his team finished the work on time and all is working well. I would highly recommend Downey and in particular, Victor! read more

We had a rough week and Orlando Cuevas came to the rescue! Little did he know that my daughter and I had been to the hospital earlier in the week after an accident. As a result of the accident I had to have surgery. Upon returning back to our home after being in the hospital someone noticed a leak in our backyard. I called Downey Plumbing and they sent out Orlando. He quickly and professionally changed out the broken pipes, provided next steps on what needed to be potentially replaced including pictures listed by priority. We thought the water issue was going to break us because it just felt like too much to handle in one week but then .... Orlando Cuevas arrived and made us breathe a sigh of relief. Thank you Downey Plumbing for employing someone who has great customer service and is a professional. PS .... Service was provided in Harbor City CA read more

We started using Downey Plumbing at work over a year ago and have been so happy with the amazing service! Tyler has become part of our team and we absolutely love working with him. He is truly the best. He always arrives when he says he will and is extremely knowledgeable and easy to understand. He has been kind to our heating and air units and has kept them in tip top shape. He lets us know about things that may need to be addressed in future and is up front about cost. Tyler even makes sure that there is nothing else we might need when he comes in for a normal service and cleaning appointment. We have also called to talk with the dispatch when we needed help with something and they have always been so great on the phone with us. We have never been happier with a service provider and highly recommend their services and suggest asking for Tyler. read more

Carlos was outstanding from start to finish. After dealing with multiple plumbers who couldn't solve the issue, he was the one who finally got everything fixed the right way. He worked carefully, double-checked his work, and made sure the job was done perfectly before leaving. What really stood out was his professionalism and attitude. He showed up on time, treated my home with respect, and kept me updated every step of the way. He explained what he was doing in a way that was easy to understand, which gave me a lot of confidence in the work. It's clear he takes pride in what he does, and that kind of dedication makes all the difference. If every company had more employees like Carlos, customers would feel taken care of every single time. I will absolutely ask for him again in the future and highly recommend him to anyone who needs a reliable plumber. read more

Marco from Downey Plumbing unclogged our sewer system last week due to roots problem. We have been having this roots clogging problem every year, since we moved to our current address in Carson in 2012. The techs who did our past roto-rooter services, just unclogged the drain and when I asked as to where the specific problem was, they did not have any idea where and even don't know where our sewer connections to the main county sewer are located. We were very fortunate that Downey Plumbing sent Marco and Albert to unclog our sewer line last week. Marco knew where the roots clogging problem was, based from his plumbing expertise, and, voila, I saw the sewer pipe he extracted and replaced which was full of roots build up. Thanks a lot Downey Plumbing for sending Marco to fix our roots buildup problem. read more

I cannot say enough about the technician Victor Bostos. It is very difficult these days to find so many good qualities in one so young. Victor is the type of person who takes his job to heart and you can tell he is striving to be the best in his field. Victor has a personality that puts you at ease and the feeling the job is going to be done right. He let us know what he was doing and why he was doing it in polite language we could understand. If we had questions they were answered to our satisfaction. I would recommend Downey Plumbing to anyone who needs a good company if Victor is the representative of Downey Plumbing. Too bad there are only 5 stars this overall job deserves 10 plus. PS ; I am not a person who is easily impress, I am often referred to as a hard sell! La Verna Frere read more

Of all time, right before Christmas. I placed the call. J.T. was kind, sweet, and gave me his honest option of how to handle the situation. Main block are not fun to work with and having our entire plumbing down over a weekend is not great. But they did get us up and running in no time with little interference. They have been to my home on numerous occasion fixing things for me such as: Heating Unit, Cooling Unit, Garbage disposal; this time it was for plumbing. I have been grateful for the wise person who turned me on to them, my brother. There is a reason why I keep calling upon them when the need arises. I have recommended them to my friends and co-workers. And I will continue to call upon them when issues in the household happens. read more

I had my central heating & AC system replaced this week. Juan Cabrera along with his partner Omar did the installation. Juan proved himself on multiple instances to be an excellent service leader. He made sure to communicate throughout the job detailing what work would be done and when it would be completed. His partner Omar was an exemplary worker. It seemed as though little communication was necessary between them. I come from a "service" background and truly appreciated the way they were able to compliment each other. From where I sit, that's some of the best quality service advertising Downey Plumbing Heating & Air Conditioning could ask for. I would not hesitate recommending them. Sincerely, John C, Norwalk, Ca read more

My toilet and bath tub were backed up and gurgling. Roman arrived promptly and on the same day I called, which was great and a relief. He got to work assessing the problem...which he did very quickly. He explained with clarity what the problem was and what he was going to do. This gave me total confidence in him. In no time he had the lines/main line cleaned out and everything working again. I was so grateful. He gave us great tips on how to maintain clean pipe lines and what to and not to do. Roman was very professional, courteous, caring, diligent, and amiable. He is well versed in and has great command of his profession. He is truly an asset and credit to Downey Plumbing. Our many thanks to Roman!!!! read more

Over the past 20 years, our family has often called Downey Plumbing for a variety of heating, air conditioning, and plumbing problems. Their repair personnel are very knowledgeable and friendly. As an example, earlier today the outside faucet in the front of our house began spraying water when I attempted to turn it off. I called Downey Plumbing and explained the situation; and in less than 2 hours Erik arrived from Downey Plumbing. He determined the problem and quickly replaced the faucet. (which is a good thing since we don't want to waste water here in Southern California). I feel I can recommend Downey Plumbing as a reliable and knowledgeable Plumbing, Heating and Air Conditioning company. read more

Had a plumbing problem this week - roots in sewer line. Albert came out and provided excellent customer service. Given the situation, I was really worried about the repair. Albert explained his resolution steps and was patient with us. It really felt like he cared - not just about doing a good job (that was evident) but also cared about the customer aspect. Often we get repair techs who rush through and you feel bewildered. Not Albert, he took his time, made sure everything was working before leaving and made sure he explained everything that was completed. He made our experience a five star experience even given the unexpected/uunwanted situation. Thank you Albert P. read more

My parents Hot water heater was leaking and we had to call insurance company concerning this heavy leak in our garage from the hot water heater which was very old and needed to be replaced ASAP. So, our insurance company referred us to this company listed above and they sent out Joshua Villa to asset the problem. Technician name is Joshua Villa who was very polite and explained well what needed to be done to replace hot water heater. Joshua Villa came out the next day and replaced a new water heater and other pieces that was needed to complete the job. I would recommend them to someone else for home services . Thanks so much Mr. Villa! 5 Stars! 1/29/2021 Bobby Heath read more

We had a problem with our AC/furnace. There was an unexplained sound that occurred in the furnace. We called Downey Pluming Heating & AC, they sent Tyler to our home. When Tyler promptly arrived, he wore a mask, was very friendly, and handled our property with care. While checking out the furnace he explained what the parts were and how it worked. He knew his stuff! I appreciated the information. It was helpful to know how everything worked. Tyler fixed our problem and went out of his way to help us. Tyler is the best and is an asset to the company! I totally recommend Downey Plumbing Heating&AC. If you have issues with your furnace/ac unit. Ask for Tyler!!! read more