I've never had to board my pooches before and I am sure glad I chose Downtown Dog for our first experience. After a brief tour and meet up with several Dallas boarding and pet sitting services, DTD's facility and service were clearly steps above the rest. I LOVE how all the dogs are kept together in a spacious open air corral verses isolated kennels. I also have piece of mind since there are staff on hand 24/7! You would think with their operations that DTD would be incredibly expensive, but in fact, THEY'RE ONE OF THE CHEAPEST (around $12 for daycare and $10 for boarding)!! Our girl seems to be improving socially (coming out of her shell) so we're taking both the kids back once a week for daycare. Sure beats sitting around at home all day with nothing to do but sleep. I do wish there was a more formal status report on how well they play or what your dogs have done in your absence. Since they don't have a webcam system you have to ask the staff. But, it's pretty much impossible to get a good minute with any of the staff since there are excited dogs and pick up parents scrambling around. This is the ONLY thing I wish DTD could improve on. Because I really couldn't imagine of entrusting my dogs with anyone else!! read more

Agreed: You get what you pay for. I do want to point out that there was no tornado on the day we were there. My 2 year old (at the time) goes everywhere with me and I would never take him out in a tornado. Secondly, our dogs are doing well at another facility; they romp around all day with other dogs in ample outdoor play space, come home dirty but not at the expense of inconveniencing me in requiring a bath. read more

I love this place! I came across it on Yelp when my regular place was fully booked and I needed somewhere new. The people are so friendly, the prices are good, the place is clean and my dog always seems very comfortable and excited when I drop her off or pick her up. Every time I call or stop in, they make me feel comfortable leaving her there. They remember her name and love to tell me stories about what she does when she's there. I love the fact that my dog (golden retriever) can run around, play, get dirty and not be locked up in a tiny, caged in grass patch for her "doggie daycare." They have pools, playgrounds, mazes, etc. The only things I would say that are slightly negative (thus the 4star instead of 5), is that it's in a little bit of a sketchy area, so I don't feel safe going to get her at night, and I'm always a bit nervous even if it's day time. However, they had to have it on the outskirts to get that much land, and the grounds itself are very safe with security fences, heavy doors, etc. Other slightly negative thing- they only take checks, so you can't use a debit or credit card. They said it was the way to keep their prices low, but the price is the same as the other 2 places I have been. Even thought that's a but of a pain for me, the positives override it, and it's not a huge deal. So there you have it, the only slightly negative things I can come up with aren't so bad. Overall, I love this place! The people are amazing and so sweet, the place has so much for the dogs to do and my dog always sleeps quite soundly when she comes home. UPDATE -- I can't stand not giving this place 5 stars after becoming a frequent customer. They now take debit and credit cards, and I'm more comfortable with the area. Plus, every single time I go there, I am impressed with their outstanding customer service. Very consistent, reliable, friendly and helpful. Best find ever. read more

Yep- this is the place for a Dallas dog. Pros: Low Key-not fancy, just LOTS of space to run and place Nap Time - there is an official nap time Mental and physical needs are met, my dog is MIA for a good 24 hours post daycare. No breed discrimination - all breeds accepted Affordable, considering it's a city business.$12/day + $10 for overnight Cons: Not able to "drop in" - reservations are required, but that's expected, they get busy. Hygiene: the dogs are playing in dirt, expect a good 50/50 chance of bath night happening when you pick them up read more

I had heard about Downtown Dog from a lot of different people, mostly because they were thrilled about the great rates. However, I usually foster a dog so that my dog is never lonely and we don't need daycare that often. Right now, I have a corgi that has become a foster failure (that means I love her and I cannot give her up.) Cue this week, which has been a total disaster. I realized my windows are leaking and that mold is growing in my apartment (I'll write a review about that somewhere else). The repair guys are supposed to rush and fix it. Of course, knowing how "helpful" my furkids can be, I had to get them into doggie daycare ASAP. Well, my corgi has special needs. I called Downtown Dog to see if they could accomodate her. The lady who answered the phone was very polite and stated she would talk to the owner and call me back. She called me back shortly and let me know that both of my pups were welcome the next day. I dropped them off and made it to work a few minutes early. I received a call from Downtown Dog at about 10am letting me know that my pups were adjusting wonderfully. When I picked them up, they again spoke to me about how well my pups had socialized. Now, the workers hadn't actually showed up to fix my windows, so I brought the pups back the next day. My shy corgi had no reservations about coming back. Again, the workers had failed to fix my windows. However, my corgi went to the vet for a minor surgery today. I dropped off my other dog and the staff asked where the corgi was and when I picked him up, they asked how she was doing. You can tell they really care about the dogs. I read some reviews that this place is in a "bad" area and that it's "dirty". There's no where else you're going to get this much actual outside time for these rates. It's completely affordable. Though, I have no comment on the dirty part as my cocker spaniel is totally meterosexual and is not into dirt (he won't even walk on crunchy leaves.) read more

This is the absolute best alternative to a kennel. I'm grateful to Chris and the staff for all they do for our 4 legged daughter BELLA. read more

UPDATE: I've been taking my dog here three times a week for the last two years. I've boarded him a couple times a year. I love them even more than when I wrote my review in 2011. These folks are so professional and they really love the dogs. Sometimes I think my dog loves them more than me. (frownie face) With regards to the cameras, I have since changed my opinion about that since they have started posting pictures of the dogs at play on their Facebook page. The pictures are beautiful and I use them in our dog-family album. Thanks for taking care of my Rocko! read more

This place is greatness. I adopted an extremely energetic lab/golden mix, and she is always on the go. I hate leaving her at home all day when I'm at work, so I tried out Downtown Dog. Today was her second day, and I am in LOVE. The staff is so nice, and they pay special attention to every doggie. The facility is HUGE, clean, and looks like heaven on earth for dogs. And seriously- you can't beat the price. The best part is that I have a very happy, sleepy dog on my hands at the end of the day, so we can go home and relax together. I'm one of those neurotic doggie moms, and I trust this place with my new pup. read more

I am so thankful to have found Downtown Dog for my standard Goldendoodle Oscar. This place was a breath of fresh air after a couple of disappointing daycare and boarding experiences in Dallas. We sent Oscar to Petsmart on Lovers up until a month ago. While Petsmart was convenient in terms of hours and location, we always picked our dog up soaking wet, smelling of urine and having terrible mats throughout his body. On three occasions at Petsmart, we came to pick our dog up early and found him in a cage, not playing with the other dogs in daycare as we had paid for. We decided to give Downtown Dog a shot. This place has a huge outdoor area for the dogs to play in, and they post pictures frequently to their Facebook page of the dogs playing. Oscar always looks like he's having an amazing time in the photos. For $10-15/day for daycare (depending on your dog's weight), this place is an incredible bargain. I haven't found rates that even compare to these anywhere else in Dallas. It only costs an additional $10 to board your dog overnight. Their kennels provide open space and allow some dogs to roam if they have the right temperament. The staff is friendly, flexible and accommodating. We have no problem making reservations, and only after a short period of time, they already seem to know Oscar by name. Despite playing outside all day, Oscar is always in good condition when we pick him up. Downtown Dog is hands down the best boarder I've found in Dallas so far. Oscar is here to stay! read more

Downtown Dog is the best daycare I have had my dogs at and we have been to a few in Dallas and Florida. My boys are always excited to go there and exhausted when they come home. They have no problem with you callling to check in and are happy to follow thru on any special requests. Additionally, they referred me to a great vet in town. Gwen and her staff take great care of the dogs and are really very reasonable with their rates. My labs get to play all day for $12/each!!! Thank you DownTown Dog!! read more

Best place to leave your best friend!! And the pricing is beyond amazing! I pay half of what other dog camps charge. I have two jobs so I'm often away from home. My pup is my #1 so it's always bothered me to leave her so much. This pupcare is the most awesome investment I've made. The first day my little one attended daycare I got a call around lunch letting me know she was playing with other dogs and having a blast. I don't have children but was telling coworkers all day that I understood how they felt when dropping kids off at school for the first time. Getting that call proved they have the extra concern and dedication to the pup parent. Many fenced areas are provided to keep all dogs in areas with pups their own size. Have to admit I've driven by to see how the dogs are playing and it's always made me smile. Staff is always present and monitoring all play yards, if that's even a word. My little one is happier than I can explain once I say daycare. Couldn't make a better investment. read more

Worst customer service. I made reservations online twice and never heard back if they had availability or not. I then called them so I could check and see if they had openings. I am leaving this weekend for 3 days and we have been customers many times. It has been 2 years and it seems a lot has changed in the staff that work there. When I called to check if they received my reservations the lady on the phone answered by saying "ya"? I had to ask if I called the wrong place ! Then once I give her my info she starts to raise her voice saying that she asking for the names of my two dogs. She then said "ya , hold on " in a very rude manner. I'm not one to ever complain about places but this shocked me. Never had service like this before when we went there two years ago. Still haven't gotten a reply and the lady hung up on me when she asked me to hold... it was very odd and frustrating and we had to make last minute reservations elsewhere. Step up your game downtown dog. Used to be great ! Okay so I called back today and got a hold of a wonderful Staff member who was able to help me out. I feel much better after talking to someone who works there and is very professional. My dogs are my babies for now and I only want them taken care of. Thank you so much Lorina! Wow. This lady is so kind and very professionally the phone. Shout out to lorina ! Keep hiring people like her and you will go far! read more

So many complications trying to board our dog. Was told she had worms (hadn't seen any that morning though) & that the vet needed to give her some meds. HELLO!! The vet doesn't give meds without seeing the dog, duh. So had to handle a million phone calls to the vet and to DTD to sort it all out, all while we were out of town on business. Then to go pick her up, we said that I would be picking her up around noon. Get there and it's "nap time" from 12:30-1:30. NOBODY thought to mention that when I said I'd be picking her up then?? I think they treat the dogs just fine, our dog came home so tired from playing. Just customer service and trying to deal with the people that work there was a huge pain in the ass. Not worth it. read more

Downtown Dog is the cat's meow!! I can't believe my baby Chey has been going to DT Dog for over a year now! She loves it and that's what's important to me. Chey visits twice a week and I swear she now knows which days of the week are her days to go play. As I'm getting ready for work she waits by the front door so that she can hop in the car and go have some fun!! Drop off is quick and easy and I'm able to make it to work on time without any trouble. Pick up is the same way -- Chey is brought out quickly and we're on our way. Within two blocks of leaving DT Dog, Chey has already fallen asleep and snoozes the rest of the way home. That's greatness!!! And DT Dog knows their clients. By the second visit the staff knew who I was and which dog was mine. Now that's impressive!! At Dt Dog it's all about the dogs, as it should be. I love that DT Dog posts weekly day care pictures on their Facebook page. It's fun seeing my dog in photos with other dogs having a good time! Now even my friends who are dog lovers look forward to seeing Chey's picture appear on their Facebook page. My dog has required daily eye drops for the last 12 months and the staff at DT Dog was always very good at administering Chey's eye drops at the appropriate time. No questions asked and without an extra fee! How awesome is that?! DT Dog is conveniently located about a mile south of my downtown Dallas office. I've read a lot of posts about the location but I have never ever had an issue. There is always someone around dropping off or picking up so the location is not an issue. Believe me, this place is popular for a reason! Prices can't be beat and the staff is exceptional! And my puppy sleeps with a smile on her face! DT Dog is AWESOME!!! read more

Having a small, curly-furred dog has proven to be annoying when it comes to groomers. It seems most of them don't listen when I say "just a trim!" and hand me back a fluffy, overdone, ridiculous looking pup. But this weekend, I dropped my dog off here and into the hands of Finesse and O.M.G. Perfection. I have never had a groomer who knew exactly what I meant when I say I just want her cleaned up and one length. As ridiculous as it makes someone sound, having your dog groomed poorly can be so upsetting. The location leaves little to be desired since it's literally in the heart of DOWNTOWN Dallas. Lots of sketchy characters walking around. However, the Downtown Dog facility itself is very well secured and safe. Oh, and not to mention it was $40. That's it. LOVE this place! read more

I have a peculiar 'special case'. At home my Coonhound sits and stares at walls. Seriously. The only time he has a personality is when I take him for walks or when we are going to Downtown Dog. I have a backyard but he has enough separation anxiety that he wants to be inside with me constantly and bays incessantly. However when he sees me packing his overnight bag he gets excited and starts wagging his tail and running to the door and acting like a normal dog. I've taken him to other places regularly but this is the best purely by his own reaction. They're inexpensive but you'll understand why on your first visit. Enough has been said about their 'hood. I will say I've never felt unsafe whether dropping him off first thing or picking him up in the evening. The best part is my dog comes home never smelling like antiseptic even without a bath. Every once in awhile I may ask for a bath or nail trim that's forgotten (Im not charged), but I know they take good care of him when I'm at work or out of town. He comes home and sleeps for a full two days. My dog will only do that if he's been playing with other dogs for hours. They have some stellar people working there and some people who are obviously better with dogs than people. But all of them know my dog by name even though I'm not a 'regular' and you can't fake their friendliness to him. read more

thelonious, our miniature aussie shepherd, be dog tired but happy at end of day. DTD be good folk ... tmonk told me so. a few reviewers grumbled about muddy dogs returned to them. as i understand, tmonk gets muddy cause he plays in the pools in the backyard with his buds at DTD. bliss is a funny thing. me bathing a tired and happy pup in the evening is why i send him to DTD in the morning. if theo is happy, then i am happy. perhaps a photo of theo tugging his leash as we approach the doorsteps of DTD ... ya'll keep up the good work at DTD and send the tidy dogs to petro up the street. -j read more

I love this place. They're starting to fill up faster these days, so I guess everyone else is catching wind. I've boarded my dogs here 7 times now, anywhere from 1 night to 5 nights, and I have never had a bad experience. I have two dogs - a 95lb. mastiff mix and a 7lb. chiweenie, so finding a great spot for them both was challenging... until I found this place. The staff takes time to remember them and their names and are always very helpful/personable. The staff that actually supervises the pooches during playtime always seem happy to be there, and I like seeing that. The price is SO GOOD.. heck, it may be the cheapest place in Dallas for daycare and boarding. I love the outside time they get with pooches their own size. The pooches are always returned to me all tuckered out, and I really like that! I will, of course, be back. read more

This week was a huge milestone for my sweet, but slightly neurotic chihuahua Leo. He went to doggy day care for the first time and I can say with 100% certainty, Leo is a new dog...for the better. He comes home happy and tired. Downtown Dog is amazing! This place is wonderful. The staff (I've only interacted with 3 or 4 staff members to date) has been great. You can tell they really get to know your dog. Also, you have the option to have your dog bathed (which is super helpful). The facilities are well-kept and I like how they rotate the pets to different areas. Oh and did I mention, the prices are even better?! $11 per day and for day care and a bath it was $35. Total. I love this place and so does Leo. We are definitely going to be regulars at Downtown Dog. It's such a great feeling knowing your dog is being taken care of and having a good time while you are at work all day. read more

I've been taking my dogs to downtown dog for years. They are great and probably he most affordable daycare/boarding place that I know of. I have 3 dogs and usually have a foster or two. They are always very friendly and my dogs are always super tired when they leave which is great. read more

Obsessed with Downtown Dog. They treat our boy Harry like gold, know all his quirks and learned them fast. Harry comes home exhausted from relentless play and fun every single day. All the dogs seem genuinely happy there, and I love checking out their facebook page where they post photos and anecdotes frequently. One day when we went to pick up Harry they alerted us that he seemed a little different from normal, a bit sluggish. We took him to the vet and it turned out we needed to switch his food--but with our busy schedules and how tired he is at day's end, I might not have noticed his tummy problems right away. I really appreciate the individualized attention and care they give to each dog. My fiance and I almost feel guilty keeping him home with us on the weekends because we know he'd rather be at Downtown Dog playing with his friends! Love this place and tell EVERYONE I know. Your pup is in great hands here! -Jenny/Josh Gerson, parents to 7-month old shepard mix Harry read more

I would 10/10 recommend downtown dog to anyone! The service and care my dog and I receive from this place exceeds all expectations x100! I've never once had a bad experience and I've been using them for at least four years. My dog is stubborn and a pain in the behind but they still love and care about him so much it's truly heart warming. If anything happens they rush to inform me, keep me updated and take care of every aspect of the issue so I don't need to worry. If you're looking for a great friendly reliably temp home for your furbaby I promise they won't disappoint!! read more

I love my dog. I do. Probably a little too much. I want the best for him, but I'm not going to break the bank. This started our doggie daycare tour of the metroplex. I've had my eye on Downtown Dog for quite sometime. I noticed on their website they boasted about having 5,000 s/f for the dogs to run and play. It wasn't until a coworker told me that he sends his dog to Downtown Dog that convinced me to try it. The first day I took him, the staff was super nice. I dropped him off and later that day received a status report of how he was doing. Upon picking him up, they informed me since he was outside and in the sun all day in the pool (typical for my dog) they put something on his paws to keep him from getting sunburned!! They care THAT much about your dog. Best of all? My dog wasn't sopping wet when I picked him up. When you drop off your dog, they have a sign in sheet and you indicate what time you will be picking up your pooch. I guess they actually pay attention, because when I pick him up - he's dry!! Maybe not completely dry, but I don't have to worry about bringing a towel to pick him up! Great, great place. This place is very affordable and they love your pet as much as you do. They are very compassionate people. I have yet to drop him off and the staff be in a bad mood, or too busy to attend to you right away. Most importantly, check out my picture. THAT is how your dog is supposed to look on your ride home! Our doggie daycare tour is officially OVER!! read more

Downtown Dog - Hemingway after a day at Downtown Dog - Pet Groomers Near Me - Dallas, Texas

My review is regarding grooming only. I tried downtown dog only once and it will certainly be my last. I have a 1 year old standard poodle that had a very fluffy well maintained coat that I use leave in conditioner and brush almost daily. I told them I would like a simple haircut and to keep it even all over, a basic easy haircut for a poodle. When I returned back my dog was or Practically SHAVED. I received no call about tangles or a mat so I can only assume they misunderstood or messed up. Nonetheless they cut her so short I can see the pink of her skin underneath I'm not sure what owner would ever ask for that. The worst part is they even missed serval patches... if you're going to shave Atleast make it even. A $65 haircut and tip for grooming seems outrageous now since I could've bought clippers and shaved her myself. read more

I don't live near downtown, but I make the fifteen minute trek multiple times a week because my pup, Bingley, adores it. The staff is WONDERFUL: so friendly, very caring, and knowledgable. The facility is perfect for dogs doing what they love to do: play. HARD. My dog is always so tuckered out after a day at DTD, which is hard to imagine, since he's SO energetic. But a full day of playing with 40 or more of his furry friends is just the ticket! And the rates can't be beat! $12/day for my 15 lb sweetie. I've also gotten Bingley groomed here. No complaints! He looked cute and it wasn't an arm & a leg. Unless I move too far to make it feasible, I'll keep taking Bingley here (and he'll keep getting super excited every time we get off the exit -- he knows he's in for a fun day). I never feel bad about leaving him with the awesome staff here...he's in great hands! I can't recommend this doggie daycare, grooming, and boarding enough. I LOVE this place. read more

I dropped off my dog here for the first time this past week as I went on a family vacation. I trusted this place due to the many good reviews. We will NEVER take our dog back here for several reasons: 1. The lady at the front deliberately LIED to us on several occasions. She said she called my wife and left "several messages" that we had to drop our dog off before Noon if he was to be boarded. My wife was at home all day and did not receive a single missed call OR any voicemails from them. In fact, she DID have a voicemail from someone else and a missed call from another person. So it is not like she didn't have service. This lady was just lying to our face. When I picked up my dog she stuck to the story that she called and left voicemails. We both confirmed the phone number she "called" was the correct one. My wife did not have any missed calls or voicemails from her. 2. They also lied about informing us what the cutoff times were for pickup and drop off. I spent way more money on my dog's stay than I should have simply because of a lack of communication from them. 3. You are supposed to get a free bath if your dog stays for a week. That didn't happen. It's also worth mentioning that this place is in a really, really bad part of town. That didn't bother me at first but it certainly doesn't help the situation after dealing with the deliberate lying from the staff. Won't be coming back here again. By the way this is the first time I've ever left a review of any kind on Yelp. I just want to save others from the same experience we had here. read more

Long story short, I thought Downtown Dog was great until my most recent boarding experience with them. A couple of weeks ago, I boarded my dog here like I've previously done. I returned a few days later and later that same night my dog showed signs of being ill. He started pooping and vomiting all over my apartment. I took him to City Vet and they said he most likely caught something from the kennel or another dog at this facility. The sickness lasted for three long days! The next day I called Downtown Dog to inform the manager or owner of my issue and had to leave a message with someone. I never heard a word back from them! I will NOT be boarding my dog with these people again! Beware! read more

This place has been a God send to me and my husband. We both work and have two young dogs that need plenty of exercise and attention. They get so excited when we leave in the morning with them, because they know where they are going for the day. They always come home sooooooo tired and we are content all day knowing that they are having a great time and getting to socialize with other dogs. We try to take them at least twice a week if not more, and now have great comfort in knowing if we need to leave town for any reason, they have a safe place to go and stay a little while. I have recommended this place to many already. Thank you DDog!!!! read more

I bring my dogs Simon and Alvin and I couldn't be happier with the care they give my sweet boys! Everyone is very affectionate with them and are obvious dog lovers. Every one there really cares and They go above and beyond (mostly beyond) to make sure you and your dogs are well taken care of. Downtown Dogs has taken them in and give them a home away from home and for that I am forever in their gratitude. read more

They just want to sell their products. I bought a couple of 10 day boarding deal from them for my 2 dogs before I was travelling abroad and used 14 days. We just wanted to use the rest 6 days for boarding and on the second day they tell us that our quick release collar is not right and they won't accept them from tomorrow, trying to push the collars they have in store. Later in the day my wife (who is an attorney) asked them to give to us written that our quick release collars won't work and to refund us the money for the rest of the days, and demanded to talk to the owner, on which the person said that there was a miscommunication and the collars are perfectly fine. Whenever we ask them to trim my dogs' nails, they limp for next 3-4 days. We just hate this place. read more

Worst customer service I've ever experienced. The lady at the front desk was so rude to me to the point that I'm convinced she must hate her job or simply lack proper communication skills. She berated me for a simple mistake, and never even took the time to apologize for the cruel way she spoke to me. It's never worth paying for services where the employees treat you like crap. Never coming back here again! read more

Love, Love, LOVE this place!!! My little boy, Jake, comes home worn out when I take him to day care or to board him. He's soo excited to go. And the staff know all the dogs and their "parents". I've recommended Downtown Dog to all my friends and have several that have started taking their dogs there. Love this place! Yes, your dog might get a little dirty, but he/she is a DOG! And it's in a different area, but that's how Downtown Dog is able to have a large outdoor and indoor space for the dogs to play while keeping the prices down. I can't recommend this place enough! I don't know how'd I'd make it here in Dallas if I hadn't found Downtown Dog. I know my dog, Jake, would definitely be sad. read more

We can't even say the word day care around our bully Tyson! He never gets excited about anything so I know he has a blast when he cant wait to get out of the car to go to day care. Everyone is soo nice and is always updating me on what's going on with him while he's there. Only downside is that he can get pretty dirty rolling around when they let him outdoors but it's totally worth it when I see his tired little face when I pick him up! read more

I'm updating my review because of the ridiculous and insulting response from the business owner. This place not only butchered my poor dog, left her covered in nicks and cuts all over, left a stupid toupee looking clown puff on her head, sent her back in male get up when she's a female, refused to come out of the back room and speak to me or even look at me after she butchered my dog, and they made me pay and TIP the butcher before they showed me their horrible work, BUT the funnest surprise of all I got 2 days later when my poor dog started choking and puking up giant POUNDS of hair that the groomer allowed her eat!!!! She had very long puffy hair so I'm takin about GALLONS of hair these negligent aholes sat there and ALLOWED her to eat!! And they KNEW about it because the lady laughed when I picked her up and said "Haha she sure likes to eat hair!" I thought it was odd but didn't think anything of it until she stared puking up hair for a week and easily could have gotten a blockage and needed surgery. They are lucky I haven't sued them for negligence or endangerment. Dear owner, PLEASE say one more smart as* thing about what an excellent job you did and how proud you are of your work. I dare you. read more

This is such a great place for dogs to run and play and be happy. The staff is fantastic and the owner so nice and knowledgeable. I am from Los Angeles and this is the best I have seen. My dog can't wait to get there and so happy and clean and tired when she I pick her up. This is the only doggy day care and boarding that has no bad reviews. Great job Downtown Dog!! read more

My dog loves this place, he gets to play with so many pups! Only complaint I have is that the staff is not always very kind. Some are nice and friendly, but some of my experiences with them have not been as pleasant. Overall, a great place for my pup to play when I work or need boarding. Would recommend. read more

I absolutely LOVE Downtown Dog!!! This is no doubt the best place in Dallas for all your dog's needs. Anything from doggie day care to grooming to boarding, you name it and they do it to perfection. I trust few people with my dog and I trust every single employee at Downtown Dog! Kudos to the amazing, wonderful, friendly staff. The three ladies that work the front desk (Lorena, Marcy, Heather) are so sweet and so genuine and always so helpful. They make you feel at home every time you drop off or pick up. The Owner (Gwen) is just as sweet and great and is always walking around to answer any questions or handle any problems. No better staff around! I haven't even brought up the incredibly LOW PRICES on doggie day care, boarding, and everything else! I would imagine these are some of the cheapest rates in Dallas, if not the lowest! They could charge twice the amount they do and the business would still thrive! I am a regular customer here and my dog comes for doggie daycare every weekday and whenever I go out of town. As long as I live in Dallas, I will never be taking my dog elsewhere. If you are looking for a friendly, classy, educated, and just down right great dog place, this is definitely the place for you. You will not be sorry that you went here, that I can promise you. Thank you Downtown Dog for always making me and my pup feel at home. YOU ARE THE BEST! read more

My dog LOVES going to daycare here! We have been going once a week for almost two years, and my pup always leaves with a big smile on his face. I can't even say the word daycare without him getting excited! We have boarded here several times as well and the staff always takes excellent care of my dog. Highly recommend Downtown Dog for daycare, grooming, and boarding - the staff is awesome, and I always feel comfortable leaving my dog here. Very affordable too! read more

Downtown Dog has been my only experience in boarding my 9 year old chihuahua, and I really hoped/expected a more positive experience. I first called on a Monday to inquire about boarding my pet that Thursday. I was told to fill out their forms online and to email them back. I did this, and called when I was finished, but received a voicemail stating that they were now closed. Oh well. I called back the next day (Tuesday) and someone confirmed that my docs arrived, but asked about my dogs vaccinations. She needed her Bordetella vac, and they recommended somewhere I could get that done. I took her to the vet immediately and sent this to them (as a reply to my first email) as soon as I got home. An hour later, I called to confirm that this has been received, and the person who answered claimed that they had NO emails from me. I explained that I had confirmed my initial docs with someone earlier, and she gave me attitude because I didn't know who I spoke with. Eventually, she found all of my documents, and then gave me attitude because apparently their policy if for dogs to visit for a day-cation before staying overnight. Because this wasn't an option before my Thursday drop-off (and the previous two employees didn't mention it), she said they would take my dog, but I would have to fly home from my weekend trip if they had an issue. I accepted this and kept my appointment for Thursday-Sunday. On Thursday, I waited in line around 9am to drop my dog off. Nobody was at the front desk, but female staff members were taking dogs from owners in a grab-and-go style drop off. The employee (a late 20's, black female) who accepted my dog seemed very sweet and made me comfortable leaving my dog in an otherwise terrifying neighborhood. I explained that I was getting on a plane around 1:00, and asked for an update around noon, so I could pick up my dog if they had any concerns. I called around 12:20, and fortunately everything was fine. When I came to pick up my dog on Sunday, my plane landed later than anticipated, so I would be about 1/2 hour later than Downtown Dog's closing hours. I called, and they said if I paid over the phone, someone would be at the facility to return my dog to me. I paid and thanked her, and rushed to their location. When I got there, the front door was locked, so I knocked and called their main phone line for 20 minutes. I walked the perimeter of the building, but there was no other door. There was a locked gate/fence behind their property with a small trailer on the lot. I asked my husband to attempt to drive toward the gate, hoping that it was weighted to open for cars. When this didn't work, we attempted getting the attention of the person(s) in the trailer by flashing our headlights in their direction. After a series of this and beeping our horn, a woman eventually came out of the main building (not the trailer) and said "Are you here to pick up Molly?". When I said yes, she returned inside and brought my dog back out 5 minutes later. She did not identify herself, so I am not sure if she is a manager, owner, or just an overnight employee. I thanked her and left. On the car ride home, my dog was nervous and vocal, which was abnormal. We pulled over, hoping she had to go the the bathroom. She smelled like pee, had mud (I hope) on her hair and looked like a mess. She continued to be nervous the entire way home. For the following two weeks, she had sneezing and breathing issues and clearly had a terrible cold, despite the vaccines that she received before boarding. I will admit that the pricing for Downtown Dog is far better then their competition. I assume this is why their animal care and customer service is so terrible. I would NOT recommend this to anyone who cares about their pet, expects customer service or does not wish for their pets to be another pet's toilet. read more

I am very disappointed and sad. I used to take my dogs there twice a week for the last couple of years. Last weekend we decided to go out of town. Since one of my dogs has glaucoma he needed a drop 3 times a day. They used to gave it to him as it was recommended by the veterinarian ophthalmologist, since he has lost one eye already. That is what I thought would happen when we left him last weekend along with our other dog. Before we decided to go on our trip we talked to them and agreed that they could follow the schedule. Unfortunately, when we picked our cocker spaniel he couldn't walk, he couldn't see, and it was VERY VISIBLE that he was truly in pain. As a matter of fact we took him to an emergency appointment with the specialist the very same day. As of today our dog lost vision of the only eye that he had left. I wonder why they didn't see what happened to our dog since they even gave him a bath and they told us that he bumped himself against the gate at lunch time. It is very unfortunate what happened to our loved dog and how they didn't call or let us know about his situation before because we could've take him to the doctor earlier. He was there for three days and I can't really imagine how unbearable the pain was for him since he was shaking the day I picked him up. Now, he is in treatment and will most likely never see again. I will never be back to this place to take my dogs. read more