The people at Firestone are really friendly and accommodating. This place stays packed -- they…read morealways have business. They're right next door to Chick-fil-A and Walmart Marketplace, so you can't miss it. One thing I noticed is it's pretty simple to qualify for their service card, and I think that's a big reason why they stay so busy. When it's hard to get credit anywhere else, they make it easier for you to get your car fixed. Their prices are on the high side, but the work is good quality. The building is nice and clean, and the staff makes you feel welcome. So if you've got decent credit and need some car work done, give them a try. They'll take care of you.

First and last visit…read more Needed a pressure check which they performed. They asked that I pull the car in front of a bay on other side. The mechanic found my tire was 10 pounds low and did a great job of getting me where it should be. No charge., My issue is having the car pulled into an area full of debris. At my feet were nails, screws and bolts. Does this make sense? I asked, he said "they" are suppose to sweep it. 2.5 rounding down.

Came in for state inspection, staff was courteous and service was very prompt. Please note it is…read morefirst come first serve for state inspection, which was not clear when I made the appointment, but when I called to confirm, I was advised about this, so I came in just after they opened and was taken care of without delay.

This shop is without a doubt the worst I've ever dealt with. My mother's 2015 GMC Terrain had an…read moreundiagnosed issue on Saturday, July 26, and was towed home from North Carolina. The vehicle was still driving under its own power before being dropped off at Hampton Roads Car Care for a diagnostic. The shop diagnosed it as a loose or skipped timing chain and immediately suggested replacing the entire engine. Instead of approving such a major (and questionable) repair, my mother decided to have the vehicle towed back home to explore our options. When I arrived on Friday, August 2 to inspect the vehicle, I discovered that it had not been reassembled at all. It had been returned with missing bolts, coil packs removed, and crucial components left undone. The next day, I personally went to the shop to demand they put the vehicle back together. They sent someone out around noon, but after "reassembly," the vehicle no longer starts or runs. What was once a running vehicle has now been turned into a 7,000-pound paperweight sitting in my mother's driveway--thanks to the negligence of Hampton Roads Car Care. Based on this experience, I would never recommend this shop for state inspections, repairs, or any kind of vehicle service. This is yet another well-deserved low review for this business.

I stood in line patiently for about 15 minutes -- no issue. When I finally got to the counter, I…read moreasked about windshield wipers and tires. Tires? Fine, they didn't have my size and said it would take three weeks. No problem there. But then Cody grabs the windshield wipers, scans them, and tells me they aren't in his inventory so he can't sell them. I understand policies -- that part wasn't the problem. What set me off was the complete lack of effort to fix the situation. No checking the back, no offering alternatives, no looking up another store, no "let me try something else." Just a flat, dismissive: "I can't sell them to you." That's it. The customer service at the Hampton (Mercury Boulevard) Pep Boys was absolutely disappointing. Cody made zero attempt to help or troubleshoot. I left feeling like my time was wasted and like my business didn't matter. Do better.

I had a scheduled appointment for 9:00 AM this morning. Around 2:00 PM, I called to check on the…read morestatus of my vehicle and was informed that it had just entered the service bay due to staffing shortages and employee call-offs. I was told that work was only just beginning at that time. (They didn't care to reach out and inform me of this gladly I didn't have nothing else to do... I'm afraid if I didn't call them, I would've never knew that my car was just beginning to get worked on) At approximately 4:00 PM, I called again and was advised that only one portion of the service had been completed. Later, around 5:00 PM, I received a call stating that the vehicle would require an additional 45 minutes of work. However, I never received a follow-up call to confirm that my vehicle was finished. When I arrived at the shop in an Uber, I noticed my vehicle already parked outside in the lot. Ultimately, I did not pick up my vehicle until 6:05 PM despite having dropped it off at 9:00 AM. Upon pickup, I was informed that I would still be required to pay the full price and that no manager was available at the time. I was advised that if I wished to request a discount or speak with a manager, I would need to wait until the following day.

I made an appointment for rotation and wheel alignment. Waiting 2…read more5 hours and they have not moved my car in the garage.

Mr. Terrance was very helpful and honest looks to help you…read morefind the easiest solution without spending a lot of money or taking advantage.

Dropped off my work truck to get a diagnostic for a noise from the bell housing and to change rear…read moremain seal . I was call 3x to pick up and was told it's leaking transmission fluid so I could not get vehicle . They pulled out transmission to replace flex plate and rear main seal . So 3 xs I could not get business truck and lost a lot of money . Then get truck back to have rear main seal leaking . Bring to shop to be told we are waiting on lifts. Then brought back on the 11 Sept to get truck looked at and was told on the 12 Sept they are behind . I arrived on September 12 to find my truck ram sacked and items missing and yet the truck was locked . I lost a lot of money and time due to this shops doings.

I knew something was wrong with my 2013 Ford Escapes transmission. It sometimes slow shifted and…read moreoccasionally clunked but was fully functional and drove to the shop with little issue. I was hoping to head off a problem before it became major. The next day they told me the transmission was shot and needed replacing and they had located a rebuilt one. The price seemed high so I said I would take it home and weigh my options. Immediately I noticed it would barely go into reverse. This was not an issue before. At first it would not go into 1st but eventually did. I barely got the it back home. They say they just did external diagnostic and nothing with the mechanics. I know there were issues but the before and after was astonishing. I can't be 100% but I also can't rule out that they made sure I would need a rebuild. Also I asked why they could not rebuild in house and they said they are only capable to do 4 speed not my 6 speed automatic. This place left me with a very bad feeling. Another thing after they realized they were not getting the work they told me that they would suggest scraping the vehicle due to some smoke from tailpipe on starting cold. This was never the recommendation when they thought that they were getting the job.

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

Don't waste your time. They sold me a car that needs an ac compressor, an ac actuator, a cv axle,…read morea major oil leak where the engine has to be removed. They are not honest. Spend elsewhere. They took advantage of me and it could happen to you.

Quick response and excellent service. Arrived right on time and completed the job for the agreed…read moreprice.

This was the worse place to take your car. My husband went to get his car checked to see why his…read more2025 Lincoln MKC start then cut off. This place never checked they claim they couldn't find the issue and then tried to get angry when we asked the eta during the service they lied about the technician that was off and they kept hanging up on the phone the service was poor as well as the work.

Made an appointment online for an oil change, and when I arrived the woman told me they canceled it…read morebecause they had too many walk-ins. Honestly what is the point of appointments if walk-ins take precedence? The least she could've done was leave a message instead of hanging up on my voicemail when she called an hour before the appointment! Instead of getting the service at NTB, I went to the new Valvoline place on Mercury where they were super fast and provided 5 star service. I will NEVER use NTB again!!!

From the owner: NTB of Hampton, VA is your one-stop shop for fast, friendly, hassle-free car care. From tires and…read moreoil changes to brakes, alignments and batteries, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or an Interstate Battery, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!