In a quick summary, the vehicle looked okay, ran well. Within weeks broke down, put in their shop for months, got it back, sounds even worse with the cv axle broken. I have requested the information of the insurance I purchased through them multiple times so I could contact the company directly, and have yet to receive this information. This is in addition to having to pay over 1000 out of pocket after buying the car, when I had it less time their shop had it. Inevitably, I did learn my life long lesson, one I will not ever go here again. I will only purchase my vehicles from certified dealerships which take accountability for the vehicles sold. **Update: here are several of the bolts and a bracket missing from what was supposed to connect the transmission to the ptu in which were not placed back on, creating more issues within the vehicle. I have called driveline in which I couldn't get through or I did not get a call back. The sales team will answer quickly, the service does not. My advice to driveline is to not offer car services if the team you have equipped is not able to do the job. This is just a piece of what was missing, in which created extremely dangerous driving conditions provided by your service department. **Update 2: Vehicle was taken to a second company in which also stated that the transmission was not put in correctly, and missing many pieces and parts, and that it has caused further damage to the vehicle I have had less than a year. With actually less than the price they charged me for the transmission they didn't even put in right, they sell the cars as is. I guess we will see if their terrible service department is as is also. read more

Driveline Motorcars - Fords assessment of the transmission not put in correctly - Used Car Dealers Near Me - Carrollton, Texas

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They should not tell people that they have them approved and then get you in their office, driving all the way from ft worth tx, a 1hr drive just to tell MIGUEL what I already told him over the phone.. Get there after being in 6pm traffic in DALLAS! So he can do his closing duties while I wait patiently, and mind you all he did for his"closing duties"was leave office number 1(where my wife and I were located) to office #2 I guess it's the sales teams recreational room,but just a heads up if your thinking of wasting your time! Most valuable thing any one of us will have on earth! read more

Never think about getting a car from this place about a year ago I traded in a perfectly good car for a Tesla drove it for two weeks would never go over 60 miles in charging I let them know about the issue never resolved it for two months straight after they towed the car themselves they claimed to the insurance that I just left the car outside their dealership and abandoned it. These people have no dignity or respect for someone. They're just there to make a bag and go home. Again don't waste your time or money here. Most of what they got are lemon cars. read more

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Unbelievably Dishonest. Beyond the Worst in Class Service (an hour AC refill took 6 days and many increasingly frustrated calls, a repaired chipped windshield reappeared in 48 hours and now "not their issue", etc.), Sales, Von being nothing but a mouthpiece and most importantly, Owner (Jose Malpica) who is exceedingly dishonest. The very short story of a long, 6 weeks of hell, I am out of pocket an additional $5,900 to get my newly purchased car functional due to Jose, Von and Driveline Motorcars dishonesty. Yes, I have filed a detailed and well documented complaint with Texas Department of Motor Vehicles and am engaging in litigation. Honesty and doing right would have been so very easy. Please save yourself the trouble and take your money elsewhere. read more

I saw a listing on Facebook for a car that interests me so I pulled up and I met my boy Miguel. He hooked me up. He made sure he could take care of me. My credit was kind of bad but that man pulled it together and I mean shit. I'm over here. Whipping my whip now. Glad I got to meet this dude. Real great guy. Great personality. Never runs out of stuff to talk about . Overall Great vibes read more

The experience was garbage, rotten, stinky garbage! I paid for my vehicle in cash. The clutch had to be replaced before I could take procession of the vehicle. The fact the "Car-fax" indicated one owner with the warranty on the new part, was the only positive aspect of this wasted time which I'm unable to regain (eye roll)! Lies that were told. 1. The vehicle would be ready on a particular day. 2. The car will come with a full tank of gas. 3. Vehicle will have floor mats. 4. Your check is simply to hold the car. I give a gigantic SIDE EYE, heavy on the SHADE to all 4 points made oh yeah and double BOY BYE on the very audacity of you stating your dealership is a "luxury car dealership"as it is unprofessional trash!. By the way, I had nothing to do with the definition of luxury, Websters Dictionary did. I'm just helping you, and your employees understand the difference between luxury and PISS POOR, and that includes your lackluster customer service. One suggestion1. Visit a Chic-fil-A, that's customer service! read more

Cars on website are cash price. Don't get fooled!! They have really bad/miscommunication with their customers. Always getting told we will hear back from them and they never call back. They also kept us in the dark about when my cars going to be ready, just kept saying "tomorrow" day after day. They don't seem like they want to sell their cars. It amazes me that these guys are still in business. read more

Put $1,000 down for them to hold a car for less than 12 hours while I drove up from Houston. After we're already on our way, Ritchie calls to tell me they sold it last night from under me because "the manager didn't run the deposit through." Unorganized, unprofessional and ridiculous. I am extremely frustrated and disappointed. I would recommend looking elsewhere for your next car. They like to brag about their 4.8 star rating on Google Reviews but if you check other review sites, you'll see why that's the only one they mention. If they really cared about their customer service like they say they do, they wouldn't pull stuff like this. Update: Jose just called me to let me know he doesn't think they deserve the one star review. I agree. They deserve zero. Your internal miscommunication and lack of organization is not and never will be the customers problem. read more

Ran my credit 13 times after i they said they only work with one bank.say they are in house but they not. They wanted a big down on a car when you can get a suv with the same down. read more

There is a salesman named Gabriel Sanchez. Worst person I've ever talked to work. Salesman wasn't happy wasn't funny. Didn't laugh at any of my jokes I made ask my name he's just a unhappy person and not a good salesman I asked about a car and it took him two paragraphs later to tell me the price read more

If there was negative starts I would put as many as I could wrost place ever I know the autozon manager and they but the cheapest oil in bmw cars just to get them sold they are a piece of you know what read more

I was scheduled to come in with cash and purchase a vehicle I drove the 45 minutes to get there and the car was sold 2 hours before I got there! The salesman "Carlos"wasn't even aware it was sold. Katty was another salesperson next to Carlos wouldn't even let him talk. She called the buyer due to my trade in and told them the engine light was on and I needed my oil changed...both was not true! She told me she'd give me $250-500 for my car Mind you she wasn't even the person I was doing business with! I found another car that I wanted to look at and after about 15 minutes she nonchalantly came and said that car wasn't there and it would arrive tomorrow. I had cash to buy a car of up to $20 grand. This establishment was not prepared and very unprofessional!!! Don't buy here!!! Losers!!! read more

Bought my Audi Q7 couple months ago. Would definitely buy again. Vehicle is solid and everything I wanted. Definitely would recommend these guys. There's a lot of mixed reviews on here but I took the chance and went here and walked out happy! until you go in and actual walk out with a car you can't complain!!! read more

Had to finance car twice cause it fell thought after 4 months due to a "mistake" they made. They failed to add extra insurance on 2nd contract that was in the original contract. The transmission broke and now I'm out of a car, and all they can say is sorry. 0/10 would not recommend. Do not got to katty or Carlos read more

***PLEASE READ BEFORE BUYING HERE*** If I could give these a-holes a negative review, I would! KALEB HOLLAND is the lying salesman I dealt with. Whole staff is trash, though. WORST car buying experience ever! They're lying typical car salesman. I bought a car (regrettably) from them a month ago and it has been a complete terror. I wish I would've waited and bought somewhere else. I had four items on a checklist to be fixed. They only "covered" one after they lied and said they'd fix the part. I spent over 7 hours waiting for them to fix a running light. I sat in their lobby for over 7 hours and I heard a lot. I heard many salesman lie and talk down upon possible customer. They talked down on minorities and their credit scores. Laughed about it, actually. They gave sleazy sales tactics and lies. Oh, did I mention I was only asked ONCE if I needed anything?! Pathetic. Almost all of the "salesmen" were very young, inexperienced and dumb. Typically told you what you wanted to hear just to make a sale. They dressed sloppy and were NOT professional at all. Ran through the buying process and told lies to get you to sign. LESSON LEARNED! I'd do anything in my power to get who ever is reading this to NOT buy from these lying POS! I can't speak any worse of them! Everyone in there is a scam trash. PLEASE don't buy from them. Wait and buy from another dealership with actual integrity. They purchase used/cheap "luxury" cars from auctions and resell them WITHOUT giving a full inspection. Must I say, they sell mostly to vulnerable minorities and take advantage of them. Once they sell you the car, they ignore anything you have to say and weasel out of any cost of their pockets. Complete and utter trash show they're running. read more

I've been waiting for my plates for 4 months and all they say they will be here next week and when I call them they say till the next week it will be there just the worst dealer I've ever worked with if I could give them zero stars I would recommend you take your Monet somewhere else read more

Worst car buying experience of my life. I saw a car online. Went to test drive car . I liked it . It had a check engine light and floor mats were missing. I put $5000 down. They promised to fix the check engine and supply me with floor mats. I made them put this in writing before I would accept the vehicle. They told me it would be ready in a couple of days. 35 days later after many calls from me and multiple visits from me they were finished. I picked up the vehicle . It still had check engine light and the motor sounded horrible. Also no floor mats were installed , just some dirty shoe prints left in the vehicle. I immediately went to trade vehicle at a reputable car dealership. I lost about $7000 on this deal but glad I was out of their car. This place sucks. Do not buy from here. Go to Grubbs Infiniti. No matter your credit situation. Driveline Motors will rob you. No refunds. read more

Last update to my review: had a number of problems with the car, and the title process etc. I'm not 100% happy because I ended up spending additional money to resolve some of the issue. But I will give Driveline some credit in that they at least made an effort to do the right thing after the sale. read more

Ritchie Rangle is awesome and gave me a painless and almost effortless buying experience. I am very happy with my purchase and I would highly recommend Ritchie and Driveline Motors to you and your family. read more

Purchased an Infiniti FX35 for my mother here the team was vey helpful and made the process extremely easy. Thank you for making me part of the Driveline Family!! read more

Driveline Motorcars - Used Car Dealers Near Me - Carrollton, Texas

Un mes que compre una tahoe 2017 en este dealer y todavía no lo puedo manejar porque tiene muchas fallas que no es seguro manejarlo ,se los lleve y no quisieron hacer responsables Mala experiencia con esta gente que no le importa vender vehículos defectuosos y no seguros para manejjar aléjense lo más que puedan de ese lugar se los digo por experiencia read more

Buyer beware: They asked us for $1000 down payment over the phone to hold the vehicle, as we were 5 hours away. We paid for a sitter for our kids, drove all the way there only to find the vehicle was grossly misrepresented online! We were no longer interested in purchasing the vehicle we just drove so far for, and they were unwilling to give our $1000 back!! read more

I was in need of a car that they had advertised. Spoke to Ian and was assured the car would be there for me to drive up and see/buy. It wasn't, they lied. It had been given out as a loaner earlier in the week and never mentioned it. They only care about your $$ not you. Poor customer service, piss poor transparency in their advertisements. Additionally they were supposed to call me back before the day was out and still nothing. They are Yellow, and for a Texan that's a big deal. Lost a customer and I will be sure to spread the word! read more

I tried to be nice and patient, please do not go buy a car from these people and I said people meaning All of them are No good to fool with they will sell you a dream just to get your money car looks nice on out side but underneath is not what they say it is , I have been and gotten lied to so many time for a part they are responsible for to getting messages from mechanic that the car had and has electrical issues and they still refuse to own up to it I been bringing my 2011 BMW back until I have lost count thinking they had ordered the part that was needed for my BMW I had to go buy boost cables to have on hand an still have because my battery is being drained by something they said they had fixed and never did order the part as I was told several times it was and to bring car sit for 2-5 hours drive home and next day same thing come back again same thing over and over again so finally said a specialist was going to take a look at car that never happened then here come Shop Manager with a piece of paper telling me they found the issue and he is not a certified mechanic but give me paper what they supposed to have ordered from overseas to now saying it has to be ordered thru BMW all of a this time an tell me I am responsible for a part that cost almost 800.00 plus Labor 165.00 and taxes for a total 1.0097 and some change. I was railroad told that the car had no issues and everything was good for a car that cost 12k but I refuse to let this issue go and I will not . So I'm moving forward on to the next step since nobody want to cooperate it was not a problem when that down payment had to be paid of 2k very very disappoint with management/ all involved an the guy that sold me the car is no a mechanic (lol) when I first met him he said he sold motorcycles didn't know anything about cars was there a couple of weeks come back he had been promoted to MECHANIC......SMH ain't no ratings but I had to select in order to submit review.... read more

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP! They sold me a car that needed a small repair. Went to pick up the car a week later, and something else was broken. They said they would fix it, 2 days later, but the car quit running before we could get it back. The car appeared to be leaning to one side, and was missing a few parts. I think it was wrecked or dropped off of the lift while it was being worked on. They refused to rectify the situation, and now we have a car that is not running. They are all very shady, and I would never recommend buying anything from this place. read more

It's all a scam don't buy ur car from here all they will do is bs u and take ur money cars quality 1/10 car had check engine light also...

Worst place to buy a car They had a 2018 Acura MDX I liked it and wanted to buy it, I spoke to them and made an appointment with Armando (salesman) to see and test the car, i drove my car more than 40 miles to reach them, and when I arrived, I was surprised that the car was still being repaired and I couldn't drive it, I left them and walked The next day, he wrote to the company's management about what happened with me and they called me and told me that something had gone wrong and the car was repaired and I can come and try it I went to them again and found the car still needs repair, the seller tried to sell me the car as is, but I did not accept, and we agreed that they would repair it before buying it, and I gave them down payment, and we agreed to call me when the car was repaired After a week, Armando called me and told me that the car was ready and I could pick it up, I went to them and found the car had not been fixed, imagine that he did not wash it, he told me that he will fix it after I buy it, I did not accept that and canceled the purchase of the car of course now I am trying to return  I down payment, but they don't answer, I spoke to the bank and they will get the money back The worst experience for me for buying a car, I do not advise anyone to approach this place read more

Place sucks. Friendly but its all a trick to steal your money. DO NOT COME HERE. I signed a lease and took what i thought was my car. Then they called saying i wasnt approved and i have to pay more... alot more. If i wasnt approved why would you tell me im all good and let me leave. Highway robbery. Never coming back. read more

Please never purchase a car from this dealer. They lie about everything that do. I called this company over 15 times about my title and Bill of sale. They never have a answer, just want me to leave my name and number for a call back. I purchased a car from this dealer on 8/7/20 and just received my title on yesterday 10/14/20. The person who sold me the car Jose Malpica never gave me a bill of sale and he never return calls back since he have now received my $4000. I'm now been penalized in Louisiana because the title is over 30 days and I have no Bill of Sale. Please never purchase a car from here to have delivered. I will never recommend anyone to them on a bad day. They all about money for the sale but after that you are no good to them anymore. No Star Deserved read more

Driveline motors is the type of car lot that will help u get whatever you are looking for. We found the perfect vehicle with the right car note and a reasonable down payment. I would definitely recommend them to anyone. read more

My 19-year-old son just purchased a Ford Truck from these guys, very nice truck on the in and outside. 20 days later after a complete inspection with an automotive shop that is very reputable it is in need of $16,200 worth of repairs. We have proof of all of this! LOL that is the purchase price of truck. We took proof to the Bank it was financed through, and we were told that it is his problem now. My son worked so hard to get his credit score to where it needed to be in order to move forward in his adult life, this being his first big purchase, He has already put in a voluntary repo with the Bank and now will have this on his credit as he does not have 16,000 to pay for a truck that needs 16,200 worth of part and an engine that is about to fail proof of a block test. I really hope you guys sleep well at night knowing what you are actually doing do young people just trying to get a start in life. We will not even be making the 1st payment on this Truck, the Tires they put on it are too big, they are rubbing the Shocks in the rear, block test proved there is only a couple months till it fails, Turbo is leaking, Master cylinder is leaking, Brakes and Rotors are shot this is not even near the completed list of repairs needs. It is only a lemon if you have not driven it over 1000 miles my son having to go back and forth to work at his full-time job in 20 days was at 1091 miles and for 91 miles over the 1000-mile mark they could do nothing to help him. I can believe this is really the world in which we live, and now my son knows that people don't really care, and it is all about making a buck. if you get a car or truck from this place please beware (they make the cars look amazing, tell you they have went through a complete inspection,) don't tell you by a bunch of young kids in their pajamas working in their shop are their inspectors. They are only there to make the car look amazing, nothing more nothing less. So, all in all my son lost 1400.00 down payment and now will have 16,000 worth of a voluntary repo on his credit all due to 91 miles over the 1000-mile limit. You Guys really should be ashamed of yourself. I really hope people read this take their business somewhere else. Please don't let something like this happen to you or your family member. i have proof of everything I have said in this review so there is nothing for them to debunk!!!!! read more

I bought a VW Tiguan from Jeremy. I'm completely in love with my car. The service I got from this dealership was amazing. Jeremy was awesome salesman. I walked in looking at one car and out with the other. But here is what's the most awesome part about this place. They never pressured me The own was hands on and very sweet I'm very picky and cautious but I never once felt anything but welcomed and excited to know I can trust them! Thanks Jeremy for being so patient with me! read more

Anyone that has ever said anything good about these people are wrong. My step daughter went to them interested in a car they had. Got for the price she needed and a one year warranty that would take care of anything. The joke was on us for sure. The day she drive it off the lot it stalked. Took it back to them to fix. They had the car for over a month and no communication with us or would answer the phone. We had to pay for a rent car for her to drive. They said they would reimburse. It was the engine. They it a motor in that had more miles on it than what had on it when we purchased. When we went to pick it up, waited for ever, long story short, they kicked my husband out. They did give him a check for the rent car.... Ohhhh went to put check in the bank, driveline put a stop payment on the check!!!! Who dies this???? So move on with life again. One week later, trouble with the car again. Took it to the dealership and now it needs a new transmission which will cost 3700.00 our portion 2700 because that wonderful warranty that was to take care of everything, only covers 1000. We bought that car in June. It's September and she has probably drove it maybe 5 days. This place needs to be shutdown for pulling things like this. It's stealing. Thier response was that they had gone above and beyond to help us.... What?? You must be mistaking us for someone else because you treated us like shit. Now we are stuck with a car that is in no way worth the money we have had to spend. This is my step daughter who is a college student and has very little money. Shame on them!!!! I could go on forever about these people, but they are not worth it!!! Please don't do business with them. I don't want this to happen to someone else. I would rate them a zero but it won't let me!! read more

FIRST THINGS FIRST: Pull an AUTOCHECK Vehicle history report for ANY AND EVERY vehicle youre considering from this dealer. My Civic had what looked like a CARFAX showing "minor damage" on 3/31 when this dealer presented me the report. However, an AUTOCHECK pulled a couple weeks after purchase showed the car had FRAME DAMAGE REPORTED AT AUCTION on 3/17. Dealer at the time of sale went along with the idea that the CARFAX was true, yet theyre the ones who bought it damaged. One of my esteemed autobody associates actually walked me around my car and showed me the structural welds that had been cut, and said "well, the carfax says minor front and rear damage, but based off of running my hand down the edge of each panel, I can determine that the only factory paint left on the car was on the doors and roof (2dr car)." In his words, the car had been "demolished and rebuilt very poorly" I shouldve known this car was basically totalled and poorly scabbed back together. The back of their facility on Trend Drive contains a TON of wrecked vehicles. I dont know why I was dumb enough to believe these were just being worked on; thats the condition they were purchased in. Lets move past the deceit and the fact that they are selling cars that should be salvage titles. Lets move past the fact that they buy a good number of their vehicles WRECKED AT AUCTION FOR DIRT CHEAP, and then piece them back together with zero regard for your safety. Lets get on to the next point, which is: they know zero about cars, period. They tried to pass me off a car with straight-piped exhaust, missing both catalytic converters. I caught them on that and they called a dealer and came back saying "youre right its missing the cat". Well that was a lie by omission, it was missing two, and they only compensated me for the cheaper one. The battery was dead on the car (plus missing emissions equipment) so theres no way the readyness monitors would have allowed a valid inspection. No problem, theyll fake that too!!! I took delivery of my car 3/31. Somehow it was magically inspected on 4/3 by their "independent test facility" in Fort Worth! The car didnt move from my home all that day! The service engine light came on, ON THE WAY HOME FROM DRIVELINE. The next day i came out to a huge puddle of transmission fluid under the car. The stupid tech in the back of their shop left the plug finger-tight and it almost fell out! Sabotage or not, just unacceptable. A bunch of parts were loose on the car, the battery was zip-tied to the chassis. The car would never take an alignment because the frame was tweaked. I was sold a polished turd for $12000 that was literally worth no more than $7k to anyone else. Ive already unloaded that deathtrap and I didnt even have it for two months. I lost money, but I have the capital to take the small hit. For someone with tighter finances, this could be a devastating blow that sees you thousands of dollars upside down, and potentially driving an awful, piece-mealed car that you cant get rid of for years. THINK ABOUT THAT. These people have no problem putting you in that situation to make a buck. CARFAX WILL NOT SHOW YOU WHAT YOU NEED TO KNOW!!!! The reason for the need for an AUTOCHECK is that their company has access to AUCTION RECORDS. CARFAX DOES NOT HAVE THIS INFO. STOP PUTTING FAITH IN CARFAX, and have every used vehicle looked over by a collision expert. Dont trust these spineless snakes with anything!! Theyre not car salesman, theyre garbage men. -K read more

Tried multiple times to contact, & each time they would tell me they would call me back before end of day. Never ever received any communication after the initial phone call. Terrible customer service. read more

****BEWARE!!**** place to buy a vehicle. My girlfriend and I purchased a truck from them in October. After driving it about 75 miles the check engine light came on. I also started to notice a couple of other issues. I then spent several days chasing down a phone conversation with Xavier the service manager. At that point I left my truck with them for six days while they were "fixing the issues". I get it back and same thing all over again. After a week plus of text messages stating Xavier would call me back... still nothing. I then went up to the dealership and spent my whole day up there while they were "fixing it" only to find out at the end of the day they had done nothing. They were going to be closing and I of course left. So then I continued to play phone tag until more than 30 days had gone by. At that point Xavier answered the phone and basically told me that they only cover these things for the first 30 days! All I can say is they haven't heard the last from me. STAY AWAY FROM THIS "DEALERSHIP"!!! read more

I purchased a 2013 Cadillac Escalade from these underhanded scheister's January 16, 2021, my husband had passed away on December 19, 2020 and it was to hard to drive the vehicle we shared together. Driveline sold this escalade to me without a current inspection which I paid for the day after I purchased it. I did not know it at the time but selling a used car without inspection is illegal. The vehicle failed inspection due to r front headlight not working and the tires failed. Javier the owners son said they would fix it. They fixed the headlight but did not replace the tires, so I did, the vehicle also needed the complete suspension replaced and keep in mind this vehicle suspension is hydraulic, which Javier once again said they would fix, which is why i did not push for the new tires because this repair was going to be astrinomical in cost and I believed they correctly repair my vehicle, but they did not. They put shocks with struts attached on the rear of did nothing to the front suspension and completely dissconnceted the hydraulic system on my vehicle, which compromised the braking system. The parts they used are not compatible with hydraulics and should not be on any Cadillac Escalade older than 2009. Jump forward to October 22, 2022. My brakes failed completely and luckily I managed to stop with no collision or injuries. I had to replace the rotors, calipers, and brakes on the rear. Driveline sold me a vehicle that had salvaged rotors and calipers on the rear, the left passenger side only had one brake pad on the front. This mechanic that replaced the entire rear braking system on both sides said that there was almost no brake fluid in the vehicle, and he also said " Mrs. Marney you have been driving around in a vehicle that was not safe to even be driving or sold. I have since finding this out spoken to a attorney and this does not fall under the lemon law, however, I do have a negligance claim against this dealership. I DONT RECOMMEND THE CROOKS TO ANY ONE, IF THEY CAN SCREW YOU OVER THEY WILL EVEN IF IT CAN COST YOU YOUR LIFE. The front suspension and front brakes also need to be repaired. I have only put 12,000 miles on this vehicle and the brakes should not have failed. read more

Car listed at 75,000 miles...had a 118,000. It was a Cadillac STS advertised as 1SG, but it's actually a 1SE...Listed as premium luxury performance...does not have magnetic ride control. Completely falsely advertised. So when we brought up the fact that the actual blue book for what the car is verses what it is listed as is almost a $3000 difference and the salesman's response was "well, there is a difference between actual retail and sales price." Seriously??!! read more

Went today to his place with my husband to check out a Nissan 370z that I saw online and before getting there I spoke to MIGUEL LOPEZ to make sure the car was there and we could actually check it out, he said the car was there, the whole time, I spoke to him during the day even when we were on our way and he NEVER mentioned the car was sold. He made us drive all the way there for NOTHING (we drove 45 minutes just one way) not to mention that he wasn't man enough to tell us the truth that the car was gone long time ago, he needed to reach out to one of his coworkers so he could "act" like if he was looking for a car that was never there. People like him should NEVER work there, if that's the kind of people you hire that's a lame. Ridiculous, would not recommend anybody to go to driveline motorcars and specially don't even try to ask for MIGUEL LOPEZ help, he's the worst, most unprofessional and coward person I've ever seen. read more

If I could give it a zero I would. The worst car dealership ever that doesn't honor its agreements. I purchased a vehicle in March 2021 and they had an IOU of a glove compartment. The service manager indicated at the time of my purchase that he had the part on order. I reached out to the salesman on April 30 for status - no response and he ignored my text (last name King). I called and they indicated Kyle is now the new Service Manager and the old person was let go. Kyle assured me that he would get the part in and begin repairs. We set up an appointment on June 5 for installation. My son sits at their facility for 4 hours, only to be told that they needed to diagnose what part needed to be ordered. On August 4, the salesman sends me a text asking for my husbands driver's license to get a duplicate copy of the title on the vehicle I traded in for the Passat. I again asked about the glove compartment. Kyle then calls me on Monday, August 9 to ask what part was needed. (What in the whole hell???). I explained the IOU - Kyle said he would order the part and schedule installation for Thursday, August 12. My son gets there for installation, they then indicate they will not release the vehicle without a signed POA from my husband. If they needed a POA, it should have been obtained when I traded in the vehicle back in March. They threatened to hold my car hostage when it took them almost a damn year to fulfill their commitment. The only reason they fulfilled it is because they needed something from me. I've called to speak to the owner of this facility several times and he doesn't return phone calls either. Everyone at this dealership is worthless and doesn't care about providing excellent customer service or delivering on promises they made to the customer. I am beyond upset, angry and will tell everyone I come in contact with to steer clear of this place. I wish I had read the yelp reviews before I went in and hopefully this review will save someone the same pain I went through with this company. read more