They don't even receive a 1 Star. Bought the car for $13,000 when at the time Kelly blue book was $5-8,000. But wait it gets better. Two weeks off the lot the check engine light comes on. We take it back and they refused to check it told me to call the warranty place silver rock that it was no longer their issue. So call silver rock and they refused to check stated it was thoroughly checked before we got it they didn't see an issue. A month later the car dies. Needs a new battery and alternator. They claim it's normal wear and tear and my fault so refuse to help still. A couple months later, water pump blows they refuse to cover again saying my fault normal wear and tear. Then we take it in to find out the radiator needs replaced and again they refuse to fix anything. Then my husband gets pulled over because the license VIN doesn't match up. Says our car should be a Hemi and should be beige. Husband had to prove we had only had it a few months and show the paperwork then had to go to DMV to fix the registration which costs me money. Then the fuel pump goes ok they said that was covered under warranty but I still had to pay $200 to get it fixed. Then the brakes and the tires and the arms and ball bearing and the drive shaft and the plugs and wires and coils and the throttle body and then the axle and sway bars. And now I'm getting told the transmission and crankshaft are ready to go. Only have had this thing 2 years as of 2 days ago and it's spent more time in the shop then driving. So my mechanic was really concerned about our lemon and started doing research on it to find out they sold us a Salvaged vehicle which the purchased for $400. Basically fixed a few minor things and changed the paint and flipped it. Didn't replace any of the engine parts all have been original or borrowed to make it sellable. And then when I found out called to ask and they got all defensive that I don't have proof when I do! And I can't do anything about it or I'll bottom up. Plus found out they report bad to credit reports as often as they can. Please don't shop here. It's a joke and they don't care they scam you to real you in and fake the carfax to make you think your car is safe. It broke down on me several times when I first bought it when I had my kids in it! How scary is that!??? Please consider other options and don't waste your time or money. After $10,000 to fix it up when now it's only worth $4,000 yeah there's a problem . They're the ultimate scammers. read more

Dealing with this company just keeps getting worse. We were told today by the mechanic that Drive Time sent us to that Drive Time put broken spark plus that were the wrong brand on the vehicle they sold my daughter. I'm beginning to think they do this so they can talk customers into the warranty promising that they only have to pay a deductible, when in fact that's not the case. When my daughter was talking on the phone with the Drive Time rep, the rep was rude, unwilling to help and when my daughter asked to speak to who was above her, they told her there was nobody above only the CEO. This company is horrible, and they know they are ripping people off. I hope they can sleep at night with what they do to customers. I also bet they never purchased any of their own vehicles. Shame on you Drive Time for selling overpriced, defective vehicles. read more

Been having constant problems with the car this company sold me in January 2021. A bodyshop recently informed me that the car was deemed to be a total loss back in 2019 and is registered in the National Insurance Crime Bureau as a salvaged Vin. I confirmed, it is! After pulling the carfax report, I learned that the car was totaled in Texas. Sold to an auction house who happens to be in the EXACT same location as Drivetime which is also Bridgecrest. I am the only owner outside of Drivetime who bought the title from the auction house, after the car was deemed a total loss. The title is a washed title, which is why I actually never seen the title to the car prior to purchase. I was never made aware that the car was salvaged prior to purchase. In fact, Drivetime gave me paperwork claiming there was no history on the car. (The history I seemed to be able to find in just a few seconds..) I reached out to Drivetime/Bridgecrest there was a complete lack of urgency to rectify the situation and a total lack of empathy considering they knowingly sold me a vehicle that is unsafe and unreliable. I'm a mommy and a business owner who needs a reliable vehicle, who did not agree to purchasing a salvaged car. I signed no affidavit disclosing this information. This is illegal 100%! Colorado State Law requires this type of information to be disclosed, via legal affidavit form, upon sale. These people are grimey and don't do good business at all. read more

Due to my busy work schedule it's not easy for me to spend hours on the phone getting proof of insurance to drivetime after I switched insurance and it's been three days and they're trying to repossess the vehicle. I said can you wait till Monday and they said no you can put it in Monday. Well that did not stop the repo man from banging on my door . I have paid all of my payments on time. Drivetime is a joke!! I regret every singing those papers! Do not ever go here! read more

Would give a negative 5 star minus minus husband bought a 2013 chevy spark trying to canmunacate with these people is a joke. If the payment a day late their harassing of you need to change pay day. It's a hell no then the dam thing breaks down after buying the extended warranty come to find out that the stupid car is from canda and they did not disclose this now chevy won't honor the warranty cause it's cadian in kil not miles so you know what you can do with this car drive slime.... stick it where the sun don't shine read more

DO NOT BUY FROM THIS COMPANY! I stated when I bought my car that I would be changing contracts and that my pay dates would change. I have literally talked to someone every single day for two months, while they continued to harass me about "late" payments. I got a different story EVERY time I talked to them, and it STILL has not been sorted out. I have explained to them that I am buying a house this year and cannot afford any misunderstandings, and yet they have not been helpful in the slightest to fix the situation. Despite the fact that I have sent in my paycheck stubs now four different times. Not to mention the fact that my car has been acting up since almost day one of purchase. So frustrating. I will NEVER recommend this unprofessional company to anyone, and I wish that I had done more research before I landed here. read more

I purchased a low mileage car and I was treated with respect. They did exactly as they said. I think if your options are limited and you are smart in how you pay back the loan by making additional payments when possible, then this is a good option. Paying off the loan early eases the higher interest on a long loan. read more

John!!! Excellent. Very friendly and got us what we needed. I have had the car for over a year now and honestly his review is well over due. He was amazing and got us in and out. We wouldn't have a car without him!!! Thank you John you're awesome! read more

BUYER BEWARE... it was against federal laws for them to even sell the vehicle they sold to me the airbag system was faulty it's so bad that my mechanics not even sure what they did to the system there are aftermarket parts wires spliced into other wires parts that don't belong to GMC he's not sure if they switched out the computer or not the airbags could have deployed while I was driving it and we contact them we have to get a detailed list on the problems that need to be fixed and get approval if we don't get approval then we have to pay for it out of pocket I have five children this vehicle is a death trap they do not care about you or your family all they care about is getting that money out of your pocket my mechanic got codes off of this system that he has never seen in his 50 years of being a mechanic I can't stress this more buyer beware read more

I purchased a vehicle here, and I enjoyed my experience. I called about the vehicle I wanted, got there at 1:45pm and was hone with my car by 4:30!!!! Jose was AWESOME and so easy to work with. I have BAD credit and I hated the way orher car dealerships looked down on me. That didn't happen here, I will refer others!! Ask for Jose, he's the best!!! read more

Went to drivetime today with brandon thomas, and he was helpful and explain everything about the car thank you

They were efficient and not pushy. I got a nice car in good shape. I wish the payments could be a bit lower, but I doubt I would find lower payments anywhere on a car of this quality. read more

I had a great experience. While it did take some time the Sales Adviser, Brandon, did a wonderful job of helping me find the car I need. He was courteous, thorough, and knowledgeable. I would definitely recommend this location and service to others. read more

DO NOT BUY THERE CARS. This place sells lemon cars. I had the car for 4 months and now I can not drive the car due to a electrical problem that the warranty they sold me does not cover. So now they want me to pay $1000 out of pocket an a car note. SAVE YOURSELF. They don't care about you and their cars are not reliable and they will not help you. read more

Will i got approved with a car that I wanted I really like the deal this is my first car that I bought in Colorado and I didn't know to have a plated car was a big privilege here in Colorado that really got me mad I'm having a big hard time to plating this car why in California you get the car a month latter you get the plates in the mail read more

This not give me sufficient evidence that the dealer is at blame do your research mileage bad condition year and make if vehicle before you buy and second make your payments and you can avoid on these issues. I'm seeking to buy but with knowledge and less desperate to buy. You already know they giving 2nd,3rd or fourth chance. So why complain you showed up there no one forced you all. read more

Oh they'll get you approved alright. For people who have bad credit, no credit, or first time buying car please do get the vin number and take it to the bank along with info of the car. That way you can see the actual price. I was told that the cars there never been in an accident, apparently except mine but they said it was so minor that nothing was wrong with it at all. They'd send me the report and everything. Never got that report at all. They also might say the vehicle has a spare tire repair kit or repair kit if it doesnt have a spare. Make sure it's an actual repair kit. I looked at my "Kit" again closely for the first time. It's just a portable electric air tank. No repair kit or spare though on the list of checks it says it has one. They do not know what they're talking about I'm serious. They had a car with an oil leak there saying it was just water. Should have backed away, but no I saw the car I was oogling online for a while and was excited. Now the second warning for me should've sent me packing. Nope the car was dead not in the lot. Hmmmmm yeah being young and dumb is not recommended to go without a person of car buying experience. At least I know my mechanical areas some. Do a through check please. Especially if you have kids. The kids will be screaming or distracting, they'll use it to try to hurry you to buy a car too and not have you look at their 22% interest rate. Or they'll just plain rush you in a passive aggressive way. May seem nice, but they'll say we can't guarantee that the car will be here if you wait. Well it can wait a day or two if you have kids or even a few hours to check literally any bank close by for the correct price of sale bc they will jip you. Not mention strike 3 their horrible lobby eeeww. Cement floor? Small car checking area viewable and probaly the size of my living room. Yeah never going back. read more

Great staff, enjoyable buying experience BUT apparently there cars do not go thru the rigorous check point they claim. Ive had my car a week now and it already needs new breaks, the gas lid wont open, the wipers and tires also need to be replaced. There finance charge is WAY high so be prepared to pay A LOT for a car and you MUST take it to get inspected immediately. read more

I give only 1 star because I can't go less, let's start out with the visit when it took over 4 hours just to get papers printed to sign to get the car. The next issue occurred when I had to pay to get a second key, owners manual and antenna for the car because they didn't know where any of it was or even know the car had an antenna missing. The the cold weather rolls in the back glass fogs up defrost grid broken in to many spots to count. I had to hassle with the warranty department to get the repair done and even then took an act of Congress and threat of lawsuit to get them to finally OK the repair. Now having this car just about 2 months the driver side window regulator has failed and will not roll up. Again it is not easy to get anything done and the car is now a paper weight until such time I can get it in to be repaired. I would not recommend anyone to DriveTime as they seem to be unable to take customer service seriously, let alone vehicle insurrections. I would love to say yes go there they are awesome but that would be pushing my ethics and morals to extremes and I can't lower myself to do such things at this time. read more

I bought an 08 Hyundai Sonata in May of 2014, at the time I thought it would be the best fit for myself and two kids! I have since added onto my family and having 4 kids who are all required by law to be in car seats, having a car that's backseat is only big enough to fit two car seats, I called the dealership looking to trade it for something with 3rd row seating. Only to be told I can not trade in my car until I pay it down to a 4,000 balance (still owing 13,300 as of today) and then would have to start all over again!!! For one they sold me a car that was ridiculously overpriced for the make model and year and aren't willing to work with me to accompany the needs for my family! I have NEVER been late on a payment since I drove off the lot. I literally can not drive anywhere with my kids! I've looked into other dealerships but no one is willing to work with me because drive time for lack of better words screwed me over!! DO NOT PURCHASE FROM HERE!!! read more

Internet sales dept contacted me after submitting an application. I was pre-approved and me and my wife drove 40 min to get there. I am currently on unemployment benefits and we have more than sufficient cash deposits as well as significant unemployment benefits as I am in the process of finding a new job. When I got there the salesman was rude. He told me they don't take unemployment benefits as income and wasn't sure why the Internet dept told me else. I called the Internet dept and the person I spoke with put me on a long hold. Came back on the phone and told me to return to the dealership as their supervisor was going to call the manager and let them know they do in fact take unemployment. After returning again and after speaking with 2 people at their Internet dept they still won't help me!! I understand 1 person not knowing what's going on, but 2 separate people and a supervisor!? What disconnect. UNACCEPTABLE and a waste of time. Thanks Drive Time! read more

Wow! What an awesome experience! They had the car I wanted, and it was in amazing shape! It was the most painless car purchase I have ever made! John was awesome! Such a nice man, and never pushy! He was very thorough, and made sure I was happy walking out the door! Thank you Drive Time and John for the easiest 2 hour car buying experience ever! I will definitely be sending everyone your way! read more

We went in to Drive Time on a Saturday afternoon after we had filled out the online preapproval. There were enough salespeople for all the customers that were in there and we didn't have to wait, the dealership was big and clean and new unlike some of the buy here pay here places. We worked with Linda who was wonderful all thru the process and was very knowledgable about the financing process and all the vehicles. We were just expecting to get an idea of what kind of cars we could get, and did not expect to actually get approved that day. We did not have enough for the down payment that day, so they let us pay $100 down to hold the car for two weeks until we brought in the rest- we were shocked that they would do that but it was great! Yes, the finance charge and other fees are REALLY high, but for people with bad credit that can't get a loan anywhere else, this is the perfect place to go. We got a 2005 Mazda Tribute with 84000 miles, we've had it about a week and are so far really happy with it. read more

If I could give drive time less then one star I would. Me and my fiance bought a truck from them and had nothing but issues with it not wanting to start. We knew what the issue was the fuel pump was failing and the white to the fuel pump was shorting out. Even though we knew what the issue was the drive time warranty place insisted that we take it to 3 different places to get it looked at and yet none of them.could foxe the issue since it was partially electrical. So we had waited long enough been stranded to many times and we had to have it towed to a shop to have it fixed. It cost us 600 for the fuel pump 260 for labor and the shop was nice enough to not charge us for the wire they had to replace. Now all this within the first 3 weeks that we had the truck and in the first 30 days they are responsible for everything after 30 days our 50 thousand mile warranty kicks in. Now they don't want to reimburse us the money paid out to fix the truck bcuz we didn't go through the proper channels they wanted us to go through. I uber a lot and I needed the truck to make money I was down for 5 days at this poi t and couldn't afford to be down any longer not making money. This was our experience with drive time and their warranty place. If I could donit.ocer again I would not have bought a vehicle from them and I will not recommend anyone else buy a vehicle from them. read more

I am not a happy customer right now with you drive time. I am so up set with you. I have been a loyal customer for over 10 years. I will tell you this I will never ever buy another car from you. Are tell anyone to buy a car from you. read more

horrible horrible horrible!!! buying the car wasnt the hard part they worked with me easily on getting the car i wanted i put down what I wanted so guying it wasnt the hassle, the hassle is im 4 months into owning the car and i still have temp tags on the car. they keep messing up sending wrong paperwork to the dmv. they send stuff off to them that isnt notarized, send missing paperwork that is required by state law of dmv to process this.and they keep messing up! they should have the correct paperwork but send this part off or dont send this to the dmv. they have not tried to correct this in a timely matter. read more