Well was moving and needed my 9x12 bedroom rug cleaned. Saw this cleaner had a good rating. So I…read morecalled and made appointment to pick up rug for cleaning. So workers come on a Sunday to pick up rug. As worker was leaving he said " He needed deposit of $200. I looked at him " I don't have $200 dollars cash laying around. Gave him my email to send me payment. They picked up rug April 12. I got no email for deposit payment. So I called 8 days later saying what happened to deposit payment? And why does the customer have to call and ask where is the deposit being paid too. Fine I sent $200 deposit. Now it's May 12th and no word on my rug. So again I have to call and ask where is my rug? Communication is not a strong attribute of this cleaning service. So now rug is ready to deliver in my new apartment. Timing was essential because right after rug the bedroom set was being delivered. So workers dropped off rug on Sunday morning. And now same guy that says he needed deposit when he picked up rug. He wants to charge me for deposit again. I said no way! And literally had to show him email receipt of deposit paid. Now I did not pay attention to look at rug until right before delivery of bedroom set. And what do I see? THE RUG IS NOT 100% CLEAN. I was like wtf? I paid $550 for a partially cleaned rug. My rug is a Super Kashan model Ivory. (See pic) you can see difference between top and middle. Top is ivory and looking towards middle it's still dirty. Unreal! Secondly I was not going to waste my time with these idiots. Literally would have no place to keep new queen size bedroom set in one bedroom apartment. And imagine having to move bedroom set breaking my back because a cleaning company can't clean a rug. What are they blind? I trusted their work based on reviews but boy was that a mistake. Wish there was zero stars. Because they deserve zero for this failure. I would NEVER recommend this company. My advice would be go to Home Depot and rent a machine. YouTube also shows you how to clean it your self.

Had my carpet and velvet couch cleaned. Quickly scheduled in home and showed up on time with good…read morecommunication. Did a deep clean and took care of everything themselves. Everything came out looking good.

We were very pleased with J L carpet. We had some moth damage to our 9 by 11 wool rug. They…read moreprovided a proposal for the work. They picked it up, cleaned it thoroughly and returned it to us. The price was appropriate for the work. The rug looks very good. Thank you!!

Fantastic from pick up thru updates the delivery great company owner involvement took out many…read morestains looks like new Wool Tibetan carpet has a new life see after photo shine ty all

This family owned business was very easy to work with. They installed a linoleum floor for us (they…read morehave great colors). Their crew did an amazing job. I highly recommend them and their products.

These guys are terrific. We had a low pile carpet installed in a bedroom and the result was great…read more The installation was smooth, clean and flawless. Kevin and Doug got the job done in just a couple of hours and were very thorough, professional and polite. We're so pleased that we're using them again. Highly recommend!

Just had them come give a quote for a large wool rug in our living room. I thought they could…read morepotentially clean on the spot as it's fairly new and only has a few spots, but they said they would need to bring it in. The quote was $485! Wow, too expensive for us. But we appreciate the quote.

Reasonable price for expert service!! Thanks Carlos for the…read moregreat job on cleaning my sectional. Very happy with the results from the shampoo and steam. Pet friendly product are always a must in my house and glad I found the company to fulfill those needs

Terrible terrible! Don't waste your money. They sell inferior merchandise. My mother's floor…read morecracked after she paid an arm and a leg. The owner ( Brian) came after weeks and weeks of phone calls. He said he would fix it. Then all of a sudden he needed the bill, which my 95 year old mother couldn't find. Why did he need the bill? He saw the cracks IN PERSON. Weeks and weeks and months and months went by and he never answered my mother's calls and the repair was NEVER done. She's been a customer there for over 30 years and referred so many people there! LIARS LIARS LIARS ZERO

Had a carpet installed and it was a disaster. Installer was more interested in leaving for an…read moreappointment rather than doing a good job. Installer also poked 2 holes in my wall...one of the owners said the holes were there...not true. Did send another installer who did the best he could. Rug installed in bedroom looks imperfect...was told mark would go away..again, not so. I would not go back to Carpets on U.

The principals were always reachable, very responsive and explained what needed to be done and why…read more My 40 year old rug was returned to me in beautiful condition ... new fringe and fabric repairs. The rug colors were more vivid. My rug looks stunning and I would highly recommend this group for all your rug cleaning needs. If you have the time, their videos are very interesting, and you will see that they have a long history and substantial body of knowledge in the care of hand made rugs.

Rewind to a few months ago when Hurricane Ida flooded my apartment here in Manhattan. I was…read moredistraught that my bedroom completely flooded with inches of water and in turn it almost destroyed a very large, expensive sentimental runner rug that's been in my family for decades. I was on a very tight budget and in a hurry since the aftermath of the flood left my rug extremely stinky and still very damp. I got a few quotes from some places I had searched for on Yelp and I cannot say enough amazing things about this company! The gentleman on the phone worked with me on the price, was prompt, friendly and employs an amazing team of guys who came to pick up my very heavy and stinky rug and dropped off the nice and clean one (make sure to tip them, they work super hard)! My rug arrived ~3 weeks later and in perfect condition! Could not believe it. Thank you again to this awesome company. I chose you because you worked with me on price during a very difficult time financially and emotionally, and your staff both in & out of the office were delightfully friendly and very professional (took their shoes off without me asking upon entering my apartment). Couldn't ask for better service!

They did a beautiful job restoring my original wood floors. This was 10 years ago and my floors…read morestill look good. The previous owner DIY the bedroom floors by painting them as checker board & strips.

Joe Conte and team are the best! They are total professionals and are very punctual. The work was…read moredone beautifully and very neatly! The prices were more than fair! Great place to do all flooring!!

My go to resource for all my rug cleaning and maintenance!!! EXCELLENT job and amazing service…read more On time, dependable and very fair pricing.

Fantastic experience with my 9 by 12 Ruggable rug! Super easy to coordinate with, fair price, great…read morecustomer service all around, and my rug looks great! They were super friendly upon delivery and even placed the rug back under my furniture, which I really appreciated. I will definitely use them again in the future for our other rugs!