Dublin Toyota

3.6 (2.8k reviews)

Car Dealers, Auto Repair, Used Car Dealers

Open • 9:00 am - 9:00 pm

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Services - Dublin Toyota

Check engine light

Engine oil light diagnosis

Auto general diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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I came in a month ago just browsing-still unsure of what trim and color. I ended up meeting Lance (the manager) who truly helped with the process and made my experience amazing and worth coming back. Unfortunately the car I wanted wasn't available yet. I worked with Bobby and was kept updated until the car I wanted was on the lot. When we came in, the process went very smoothly and even got a good deal! Lance and Bobby made my first time buyer experience memorable!

Bryan R.

I'll start with the TLDR update (since it's an exhausting review), though feel free to read-on w/ the detailed update below if you wish to feel my pain: TLDR: Advisor I've never worked with prior (following dropping off my daughter's vehicle for a check engine light) asked my daughter to sign off on a nearly $5k maintenance to "tear down the engine to investigate the head gasket." We of course were suspicious (this is a Toyota & why we purchased Toyota's for reliability), calling 3 other Toyota specialty shops (ALL who said ALREADY? & that this was very rare/unusual), with one of the shops (following comprehensive diagnosis) stating, "I can tell you with 100% certainty, your gasket is not the issue... Issues with misfires were isolated to loosely secured & oxidized 3rd party plugs & nothing more... Upon replacement/clearing lights, the vehicle has been running flawlessly for over a month... Detailed Update: My daughter's Corolla displayed a check engine light less than two weeks after scheduled maintenance at Dublin Toyota, where the vehicle had been previously signed off as "Perfect/No Issues." I performed initial diagnostics w/ my OBD2, which isolated misfires (primarily w/ cylinder 3) suggested checking/replacing spark plugs/coils. I scheduled service w/ Dublin Toyota for further diagnosis, with the vehicle managed by an advisor we've never dealt with before (I won't name him outright, since it doesn't matter anyway / "one bad apple"). Within a day or so, the advisor called my daughter directly to approve a $4,800 quote for a head gasket replacement. The advisor (after stating "I realize this is very rare"), warned that the cost could exceed $4,800 following engine tear-down (depending on what else they may find), sending links for financing options and following up daily with texts. They later trimmed $300 from the quote. These daily calls/texts felt like pressured sales tactics which raised a massive red flag. Despite being told by the advisor that the car was not safe/should not be driven, I retrieved the vehicle ($250 out of pocket for the "diagnosis") while the advisor was on vacation. The Dublin Toyota Report only mentioned a simple combustion leak test citing excessive hydrocarbons, recommending a complete teardown of the engine to review the gasket. I had contacted (3) other mechanics (all of whom specialized w/ Toyota & stated the same thing after relaying the Make/Model/Years/Mileage, etc..., i.e.: "ALREADY?" The independent mechanic we chose (master mechanic referred/trusted to by a close family friend) ran more comprehensive tests, including a seven-minute combustion leak test (revving to around 2500 RPMs) where the color never changed (remaining bright blue). Their high level report (though more tests were performed) provided the following feedback: * Block test determined no evidence of excessive hydrocarbons * Engine Oil = CLEAN * They stated that our coolant was completely full & typically drains quickly with head gasket leaks. * Spark plugs, however, revealed that one of the plugs was so loose they barely needed a tool to remove. They took side-by-side pictures of the plugs, with Plug 3 being discolored, and so loose that the engine was not fully sealed, stating that this would absolutely result in a misfire. * They also ran a borescope into Plug 3's bay (providing me with the video) and stated, "I can tell you with 100% certainty that it is not the gasket," stating again that the loose and corroded plug is the likely root cause (then swapped our plugs with Toyota OEM 90919-01275). * As an extra test, they even swapped the Cylinder 3 and Cylinder 4 coils as well (with the new plugs) and cleared the codes. It's been about a month since this service, and the car has been running flawlessly following the spark plug replacement, with check engine lights not returning. I am disappointed, and as a result, I will be finding another (now inconvenient vs local) location to service my vehicles. Shame...

David J.

I had an excellent experience working with Najib aka Naj at Dublin Toyota. From start to finish, they were professional, knowledgeable, and genuinely helpful without ever being pushy. They took the time to answer all my questions, helped me find the right vehicle for my needs and budget, and made the entire process smooth and stress-free. Their honesty, communication, and customer service truly stood out. I highly recommend asking for Najib aka Naj if you're looking to buy a car -- they went above and beyond to make sure I left completely satisfied

Feeling truly grateful and blessed today A huge THANK YOU to Kuya Bobby for helping me get my new Tesla Model Y I've known Kuya Bobby for many years, and one thing I can say is that he has always been genuine, patient, trustworthy, and always willing to help. He made the whole experience smooth, stress-free, and exciting from beginning to end Special thank you as well to Lance, the amazing manager, for the warm accommodation and outstanding customer service And to Rohan from the finance department for making the process easy and seamless The entire team at Toyota Dublin was absolutely wonderful. Thank you all for your kindness, professionalism, and for helping make this milestone possible Beyond thankful for this blessing

Doug Y.

I had a great experience at Dublin Toyota on Tuesday, February 3rd, thanks to Ricardo Villegas. I brought in my 2017 Sienna for an oil and oil filter change using my own supplies, and everything went smoothly. After the service, Ricardo was extremely helpful and professional, taking time to explain future maintenance needs and when to address them. I really appreciated the clear, honest advice. I'd highly recommend Dublin Toyota--especially Ricardo Villegas--for excellent service and customer care.

I had a great experience working with this auto representative. Dublin Toyota Sohail- Salesman Lance- manager Matias- finance

I had a great experience working with this auto representative. They were professional, knowledgeable, and genuinely focused on helping me find the right solution without any pressure. They took the time to answer all my questions clearly and made the entire process smooth and stress-free. Their honesty and attention to detail really stood out. I would highly recommend them to anyone looking for excellent customer service in the auto industry. Dublin Toyota services Sohail- Salesman Lance- manager Matias- finance

Jamee S.

The hubby got a new bZ4X. He's been eyeing one for about a month, next was inquiring about it and talking to Bobby M. here at Dublin Toyota. There hasn't been a lot of inventory for the bZ4X but Bobby has kept us informed when they get any on the lot. Well, our persistence paid off. The hubby walked in to see if he could negotiate a deal - after about 30 min, they came up with an agreement so he was able to drive it home. Thank you, Bobby for your patience with my husband and your great service with a smile!

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Yanan Q.

2 years ago

Avoid this dealership; we had a terrible experience! We were in the market for a 4WD minivan, and a client advisor assured us one would be available by the following Monday. He used typical negotiation tactics, going back and forth with his manager, and the process stretched from early afternoon until after dark. We eventually agreed to pay a premium price and traded in our old car to secure a 2024 AWD Sienna Platinum. Just over an hour before closing, we finally met with a finance manager to sign the paperwork. During signing, we confirmed with him that the car was all-wheel-drive, as we planned to take it skiing every year with our kids and needed a reliable vehicle. He assured us it was AWD, so we trusted him and signed. Only later did we realize it wasn't 4WD at all! Afterward, reaching out to the salesman became quite difficult--calls and texts went unanswered. When we went back to the dealership, the salesman was absent, and the finance manager claimed he couldn't remember saying the car was AWD. We spoke to the general manager, but there was no resolution. Please, if you're considering this dealership, be very cautious and highly prepared. We don't want anyone else to go through this ordeal! read more

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Kris S.

Hi, Yanan- We appreciate all customer feedback. We understand you…

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Peter J.

4 months ago

The service writer tried to sell us a 30K miles service. The car only had 18K miles on it. Then he commented about me being grumpy when we picked up the car. If I want commentary I'll watch the news. Thank you very much. Hmm... read more

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Kris S.

Hi, Peter- We appreciate you visiting us for service. Our service…

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Rachel A.

8 months ago

I was looking at different dealerships for a while, when I finally came across a Camry at Dublin Toyota that I was interested in looking at. I called, and Bobby helped confirm its availability and scheduled a test drive that same day. He gave me all the info I needed about the car and explained why it would be a good choice. I liked it, but wasn't ready to bite the bullet that day so I left. After a couple days Bobby contacted me to follow up and I decided to take a look at it again. I test drove it a second time and decided it was time to purchase! Bobby did a great job, and made the process quick and easy. He passed me along to Rohan who handled all the finance paperwork, and he did a great job explaining everything. I felt confident I was in good hands with them! I love my Camry and especially the underground color (= Would definitely send anyone I know to Bobby at Dublin Toyota! read more

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Ryan C.

8 months ago

From the lot to picking out the car. Dublin Toyota made our car buying experience painless and stress free. Eric our salesman was a gentlemen and a scholar. Came in with the numbers we wanted and made it happen. Finance manager was professional and amazing. We will be back 1000k percent. Recommend 10/10 to family and friends and for those who truly want to buy the best brand vehicle. Thanks Dublin Toyota. read more

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Anna Z.

1 year ago

Thank you Najib for an amazing customer service! Came here to look at used F250, drove out in a brand new Tundra with 10 years warranty for the same price. read more

Dublin Toyota - Fuel consumption - Car Dealers Near Me - Dublin, California

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Shadow R.

1 year ago

Shady unethical business practices. Went to look at a "certified gold" used Tacoma. Showed up after driving 1.5hrs to see what should have been a great deal only to find it had huge and multiple paint chips and scratches on the rear panel and tailgate and even worse giant dents on the roof. They never disclosed this damage, despite knowing I was coming from a long distance, and me asking about any issues. The carfax was "clean" with no reported damage and it was "certified". According to Toyota they should not have even been able to certify this truck with the damage. I might report them to Toyota directly. Obviously I immediately said no way I'm out of here and then they tried to offer me a big discount to take it, no thank you, I don't do business with liars and cheats. I wouldn't give these guys any business ever. Whoever decided to try to pass this off is completely lacking in morales and I question the ethics of this business. If you are buying a vehicle from Dublin Toyota isn't wish you luck, but I would find another dealership because clearly you can't trust anything they say. read more

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Kris S.

Hi, Shadow- We value your feedback regarding your shopping…

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K J.

1 year ago

I purchased a 2025 Rav4 AWD LE from Dublin Toyota. I had been looking for a car for three months, initially looking for a used or CPO vehicle and leaning toward Toyotas, Hondas and Subarus. The fun of shopping for a car had long worn off, and I was dizzy from looking at car after car on CarMax and Carvana that didn't match what I wanted. I was starting to think I wasn't going to find a car, much less at a decent price. I even had one Toyota dealership not-to-be-named do a bait and switch on a used car (it was advertised at one price online, and then when I called about it just 5 hours later, the price increased by $3K! They also wanted to sell a pre-installed alarm/car tracking device for $1700. No thanks! I was done with that dealer!). Thankfully right after those experiences I was contacted by Najib Noori at Dublin Toyota who told me about a new Rav4 that had some bells and whistles that I at first didn't want, but because Naj worked with me on the price, I could make it work within my budget. And now that I have the car, I am very pleased to have those extra features! Naj was a pleasure to work with.....he was very responsive, patient, knowledgable, kind and professional. The actual purchasing process was very smooth. And when we came to pick up the car, Naj had it all detailed and gassed up for us. He even threw in an extra bonus that delighted my spouse, and was much appreciated by me (happy wife = happy life is true!). We had an excellent experience with Naj and Dublin Toyota. Thank you! read more

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Samuel G.

8 months ago

Rob did a great job, to be able to get a Toyota in Dublin, he was honest, respectful and used the best language so that we could understand the purchase. I recommend it to my entire Latino community. read more

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Tommy R.

4 months ago

We went from dealer to dealer to find a deal. We met Bobby Mesina of Dublin Toyota asking some questions and he advised to see a Tacoma. Came in not ready to pull the trigger, but Bobby mentioned about the price increase and the promotion rate since I'm a first time buyer. Plus Lance the GSM gave the deal that I just couldn't refuse. I'll driving home with new tacoma. I'll tell to my friends and relatives to look to Bobby and Lance at Dublin Toyota!! read more

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Kieykalitta T.

11 months ago

Horrible customer service you make an appointment and you're sitting around waiting 20/30 min just to get the car keys. Everyone looks as though they are working but they're all standing around joking and laughing. 3 hours for an oil change is ridiculous!!! Horrible dealership needs new management and new staff working who actually tend to the customers. read more

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Kris S.

Hi, Kieykalitta- We appreciate all customer feedback and regret to…

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Samson R.

10 months ago

David Zarate was extremely helpful and professional and great Customer Service Will always come to Dublin toyota Rommel Gundi read more

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Joniece H.

Elite 26

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3 years ago

Satish is the BOMB!! I had a 2020 lease that was about to be up so I was only coming to take a look at the newer RAV4's in stock. Satish was so professional and I let him know this would be my first time purchasing a car and be took such great care of me! He explained everything thoroughly and broke down all the cost options from if I were to buy or lease again and it was very helpful since I was very new to this. I ended up purchasing the 2023 RAV4 XLE and I couldn't be happier. Thank you SO much Satish for your expertise and professionalism!! -The Smiths read more

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Kris S.

Hi, Joniece! We love hearing that you couldn't be happier with the…

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Swati D.

2 years ago

Horrible customer service Rude arrogant racist Fred !! Made us walk to the service center to show us a car that's sold to someone else which he tells us when we ask why he's making us walk to a service space then tells us we should see it from far away and just buy it else lose no choice and not keep wasting his time. This was after making us walk all the way with no information shared ahead of time. I should have escalated this to his manger but we wanted to buy a car and not going to give this place any more chances. If you can't teach your sales how to pitch or sell you post buy customer service will be even worse ! Shame on you Fred!! Please quit if you don't like you job. People wanting better service for Toyota go to the Livermore one they know how to talk and respect potential buyers. read more

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Joy A.

5 months ago

My husband and I made the right decision in choosing Dublin Toyota. The staff are all welcoming and friendly. We started with a phone inquiry and Randy was very pleasant and accommodating. We met Bobby Mesina, one of their Sales & Leasing Consultant. when we stepped into his office, we knew right away that we are in good hands and that he will take care of us. He is knowledgeable of his role and very professional during our interaction. He is the most genuine and most natural sales consultant we have ever met. Bobby provided us excellent advice when we were having second thoughts on what car to choose. Of the many dealership companies we've called, we were lead to Dublin Toyota, and that is the best choice we've made today! read more

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Syed H.

5 months ago

I had a horrible experience with Toyota dealership, they sold me a used car for the price a new, which had fifty thousand miles on it. I wasn't satisfied with it, next day I returned it, but they make me pay five thousand five hundred. It wasn't fair business practice. I felt cheated. read more

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Zsasa Y.

1 year ago

I didn't have an appointment when I went, but Bobby was already outside ready to greet customers with a smile. He helped me out with my electric vehicle purchase of bZ4X. I'm excited to drive this new vehicle and finally got rid of my premium gas car. I'm very happy with my purchase. And I'm most happy with the Sales (Bobby) and finance (David) team at Toyota as they provided an excellent service to me! If you're thinking of purchasing an electric car or any type of Toyota vehicle, check out Dublin Toyota and ask for Bobby! (Who knows, he may be outside waiting for you already if you decide to do a walk-in!) read more

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Cynthia A.

11 months ago

Came to Dublin Toyota to buy my nephew his first car and the first person who greeted us was Sam and to be honest we were ready to walk out of there because of his bad service but then Moe came and gave us amazing service, we purchased the vehicle and finished the process with Matias Bentancur, he was so patient with us, made sure we understood everything we were signing, gave my nephew tons of tips as a first time care owner and made us feel like family. We walked out with a brand new, beautiful car and happy to have came to this location. Thank you both so much! read more

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Adam M.

157

2 years ago

I shopped around at a few Toyota dealers in the area, including Dublin. I found Dublin to be the easiest to work with and the most fair in terms of pricing. We worked with Sam and Walid, who were very pleasant and willing to do a lot to make sure they got our business. We are very happy with our new RAV4 and we're glad we trusted Dublin Toyota. read more

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Mike A.

2 years ago

I was just browsing online and when I saw this 2022 Toyota Tacoma TRD OFF ROAD. I contact SAMIULLAH EHSAS Sales And Leasing Consultant. I text him how much for the TACOMA he respond right away and told me is for sales and give me the price. I told him I'll just check it out I end up buying it after. SAMIULLAH EHSAS he gives me a good deal that can't pass it out. He knows how to talk to peoples and he well work with you. Excellent customer service and friendly and knowledgeable of Toyota vehicles. I well come again and I'm looking at new TUNDRA 2024. read more

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Hamid R.

1 year ago

Please be careful paying such high prices for routine maintenance. Attached are oil change specials from Dublin Toyota: $119.95 last July and $129.95 this past December. Just today I serviced my Camry for oil change for under $70. taxes included. I don't know how certain dealerships justify such high prices for customers. I have seen people struggling to pay for these costs. I just checked the cost for the synthetic oil on Amazon and it is under $30 for 5 quartz and it takes 30 minutes maximum to change the oil (probably 15 minutes) How much profit is justified? Certainly not so much! read more

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Kris S.

Hi, Hamid- Thanks for the feedback. To clarify, we only use…

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Karen T.

2 years ago

Although it took longer than I would've liked for buying a car outright, I appreciate the service. The men were polite and responsive to my inquiries. Aside from that, it took far too long because I was with my elderly father. I would think that by now, a brick and mortar auto store would have the payment process more fine tuned. My new to me car is great, and I am appreciative for the ease in transaction. read more

Dublin Toyota - My new travel companion! - Car Dealers Near Me - Dublin, California

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Dan S.

11 months ago

My experience was with the Parts Section. I must say the person who sold me the part I needed was professionally mannered. Not only did he price matched the item but even lowered the price a bit as compared to the other dealer I went to. Exceeded my expectation. read more

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Marco D.

5 months ago

Bobby Mesina helped us all the way for our very first Toyota car(rav4). David the finance manager explained every details on our car financing so detailed. that we understood everything. . Thank Toyota Dublin! These guys are awesome!!!! read more

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Jay I.

2 years ago

I wanted to give a special shoutout to Bobby Mesina! Bobby has sold both my parents and now me several awesome cars. I drove all the way down from LA because I knew I'd be taken care of. I'm very pleased with my new used electric hybrid Advanced Prius Prime with low miles! It fits all my needs and is very aesthetically pleasing. I'll continue to keep recommending Bobby and Dublin Toyota. Thanks! read more

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Mikael G.

1 year ago

This review is for Danny Wyhs in the service center. I always schedule my maintenance checks at this location and always look forward to the support I get from Danny. He's friendly, thorough and always makes sure that I am in and out in a timely manner. Thank you, Danny! read more

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Σ t.

6 months ago

Bought a 2023 Prius here and had a great experience. It was a good deal and the process was smooth. Sohail was patient and helpful and answered all my questions. Overall very happy with the purchase. read more

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Daniel D.

1 year ago

Bought a brand new 2025 Toyota RAV4 Hybrid XSE from Dublin Toyota! The service was great from the initial sales call I initiated to inquire about the vehicle, to meeting the sales team, test driving, comparing models, and finance. I had been shopping around for a hybrid and going between Toyota and Lexus for a mid-size SUV. The RAV4 was ultimately the best choice for me with price, size, MPGs, and still having a sporty look. Bobby Mesina helped me on the sales side and was able to bring out a couple of RAV4 models I was interested in - Hybrid XLE Premium and Hybrid XSE. When I saw both cars next to each other, it was a no brainer that the XSE was the best fit for me with the black rims, panoramic sunroof, black gloss bumpers and wheel well trims, and the 10.8 inch info-tainment screen with JBL sound system. Bobby was able to take all of my preferences and guide me to the XSE which was super helpful. Once I came to finalizing my decision to buy, then came time for numbers and finance, which is always nerve wracking. Bobby was able to work with finance, David Nguyen, to make it work and get me approved with all the right numbers! Once I got to finance, David was helpful in making sure it was a smooth signing process without any dealership jargon and making sure I understood everything. David continued to help me out with the best rate possible and checking off all the right boxes and options for me and my new RAV4. I was able to sign and drive my new car off the lot within a couple of hours. This duo is amazing. What impresses me is that they listened to all of my preferences and respected what I could and could not do. Definitely not pushy. They made everything work for me to make sure I drove off the lot in the car I wanted. Highly recommend Dublin Toyota for your next car, especially Bobby and David! Thank you, team! I love my new car. read more

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Min L.

1 year ago

Great experience at Dublin Toyota. We had been searching for months for a Prius at various dealerships in the area with no luck, until Bobby Mesina called to say they had the car we wanted in inventory. Got the car today no hassle, and my wife absolutely loves the vehicle! read more

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George S.

1 year ago

We were looking for a used car for our daughter and we were there 2 weeks ago. Fred Omaid was the sales consultant that helped us and for our budget there were only a handful of vehicles on the lot. He allowed us to test drive them and answered our questions. No pressure at all and we weren't set on any of them. This week I spotted a Corolla Hatchback within our range and stopped by and asked for Fred. He was again super helpful in letting us test drive multiple times and gave us more detail about the car. We put an offer on the vehicle and we went back and forth a little and settled on a good price. Again, no pressure and was very reasonable with the pricing. We were in and out in about 2 hours with the car. Excellent customer service and really like to commend Fred. read more

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Lily N.

6 months ago

I had a 65 K TAC maintenance service for my car today at Dublin Toyota and the advisor, Zhi Zhang, told me that my car had two past due parts and those needed to replace ASAP. The main problem was, I already got one of them done in my last previous services and it was cost more than $1000. Lucky for me I still remembered the name of the part that was done last times. If not I'll ending up with double pay for that. on the other hand, I really don't happy with the way he talks with his customer, I am a woman maybe I don't know much about car 's things like men but I do know a little bit and do pay attention and do remember what I had done and paid for my car service. read more

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Michael C.

Elite 26

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400

2 years ago

I've been servicing my 4Runner at this dealership for a little over a year now and I must say, this dealership treats me very well. For starters, I really enjoy how easy it is to make a reservation for a service appointment. When I showed up for my appointment last Friday, I was greeted by Daniel who let me know that they were dealing with a high volume of customers. Daniel was kind enough to have a conversation with me until I was greeted by a service advisor. About 5 minutes later, Brandon came to help me out. One thing that I really appreciated about Brandon is that he took the time to go through my service history and then made suggestions as to what I should be servicing. He even was transparent enough to tell me that my oil change would be a little early, but to me, I'd rather change my oil more often than not so we went ahead with that anyway. It took about 2.5 hours but since it was a Friday afternoon, I just sat in the waiting area watching a movie on Netflix to kill time. They run shuttles every so often if I did want to go home instead. Overall, this place makes it nice and easy to make appointments, take care of whatever maintenance your car needs, and getting serviced in a reasonable amount of time. The staff here is great too. A+ read more

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Deven P.

1 year ago

Raj was a pleasure to deal with. Was able to find the car with the options we were looking for and was able to get earlier delivery. No pressure sales, was able to do deal with price better than other dealers. Was quick to communicate and accommodate times to meet and complete deal. read more

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Christopher M.

8 months ago

We had special ordered our 2026 Sequoia in August and had just received it. Satish Chand was helpful and supportive throughout the whole process, he kept us updated every step of the way. This was our second time buying a Toyota through Sattish. We would definitely recommend Sattish and the Dublin Toyota team. read more

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Stacie A.

2 years ago

I bought a grand highlander here in February I got ONE key with my $60,000 car. They promised me two more keys. I finally got the second and third key 10 months later and they didn't put the key in the fob so I guess you are only guaranteed ONE full key. They got oil on the fabric in the car while fixing a recall and I was Told they don't know what to do about that. We recently bought a 2025 Camry at Modesto Toyota would recommend driving the extra 45 minutes to get better service AND two keys. read more

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Kris S.

Hi, Stacie- We appreciate your feedback. Thank you for your patience…

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Ram H.

2 years ago

Firstly, let me say thank you to Jabari for your immense patience and understanding throughout my buying process. I was looking at a used vehicle with much apprehension as it was my first time buying a vehicle for myself without help. Jabari allowed me to respectively negotiate, inspect the vehicle to no end, helped communicate to his manager, and stayed in contact with me when things looked like they weren't going to work out. Dublin Toyota met right in the middle for me concerning price. I left the lot that day feeling like I made a good choice backed by people who didn't want to do me wrong. I've yet to drive my vehicle for an extended period but it's leaving me with a sense of warmth and security. The car feels like it'll respect me as long as I respect it. Anyways, the team at Dublin Toyota made sure to remain communicative, did not try to upsell me, provided accommodations and options whenever needed, and didn't judge when things looked sour for me during the negotiation process. Thanks again, ya'll. I'll keep in touch for any future purchases or services. read more

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Biplov J.

1 year ago

My experience with Dublin Toyota was great. My sales manager was Rajendra Thapa and the experience was great. He was humble, caring and definitely looked out for my interest. When I came to the dealership, unfortunately the vehicle we had communicated for on the phone had been immediately sold but the dublin toyota team was great and gave me a good deal on a different car. I was happy with the deal and bought the car. read more

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Fnu M.

1 year ago

I WILL NOT BUY CAR ‼from anyone but SOHAIL EBADI amazing experience stress-free when purchasing a new vehicle at Dublin Toyota. The salesman, SOHAIL , was truly helpful and made everything a very easy and simple process. I never once felt any pressure to buy. This was the fifth car. Our family has purchased from Dublin Toyota and we have Always been 100% happy with the customer service we have received. I totally recommend him. read more

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N L.

9 months ago

Brandon (young salesman) was great to work with and Rohan (finance) was also good. I got a great deal on my new truck with an awesome warranty. read more

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amber c.

244

2 years ago

This dealership sold me a used car before thoroughly checking it. It had a cracked exhaust manifold which I found out about through an independent mechanic. I was driving around for a month putting mine and my children's health at risk all because they didn't do their job correctly. They also refused to fix a seep in the camshaft carrier because according to them it was up to standards even though it's part of their power train warranty. None of the managers were available to speak to me for an entire week. read more

Dublin Toyota - Cracked exhaust manifold - Car Dealers Near Me - Dublin, California

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Business owner information

Kris S.

Hi, Amber- Please email us at godirdealers@gmail.com with your full…

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Allysa M.

1 year ago

Our experience at Dublin Toyota went very well with no complications. After contacting them about a Toyota Camry on their website, we got a reply ASAP and we were helped out by Bobby and Mattias, who made the whole process go by smoothly and helped us out with great deals! Very pleased with our purchase read more

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Page 3 of 70

4321 Toyota Dr
Dublin, CA 94568
Directions
(925) 415-4108
Call Now
Visit Website
http://www.dublintoyota.com

Payment methods

Does Dublin Toyota take credit cards?

Yes, Dublin Toyota takes credit cards.

Other Amenities

Does Dublin Toyota have free WiFi?

Yes, Dublin Toyota has free WiFi.

From the Business

Specialties

Dublin Toyota is your Bay Area Toyota dealership for the greater Dublin, Tri-Valley, Livermore Valley, San Francisco, Oakland, San Jose areas offering excellent purchase and lease options. We are a family owned and operated dealership since 1988 and pride ourselves on world class customer service. With an average of 200 used and 500-600 new vehicles in our inventory, we can help you find exactly what you're looking for. Come by and take a look at our large show room with 20-25 vehicles on display. In addition to having an amazing selection of Toyota cars, also visit our on-site service center for fast and reliable maintenance and repairs. We are factory trained and certified. Our team is highly committed to making your visit as relaxing and stress-free as possible. Feel free to ask our financing department for our current promotions or schedule your service appointments online at your convenience. In addition, we have a small café with free Wi-Fi on location.

History

Established in 1988.

Dublin Toyota first opened our doors in 1988. In 2009 we moved to our new 20 acre 190,000 sq./ft. facility on Toyota Dr. off Dublin Blvd in the Hacienda shopping center.

Meet the Manager: Kristina S.

Doin' It Right!

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Hours

Dublin Toyota Reviews in Other Languages

Ask the Community - Dublin Toyota

What protocols have this location implemented to be Covid safe?

Hi, William- Thank you for your question. We invite you to visit our webpage dedicated to this topic: https://www.dublintoyota.com/addressing-covid-19-at-the-dealership.htm - we hope this provides answers to any questions you may have. Sincerely,… Read more

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Review Highlights - Dublin Toyota

“This was until Bobby Mesina, the salesman kindly greeted us and took his time in showing us many different options.”

Mentioned in 66 reviews

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Jacob H.

12 years ago

This review will summarize my entire experience with my online car search that led me to Dublin Toyota. I researched, compared and negotiated with 29 dealerships in California. After phone negotiations, Dublin Toyota offered the best price for a certified used 4 runner with low mileage. I actually had a few other dealerships suggest that I go with Dublin Toyota after asking if they could match or beat the offer. I remember hearing from at least two dealerships, "if you can get that price, I would go with them". Negotiations began with Nick (sales manager), he speaks a little fast, but he didn't play any games or angles and was a man of his word. He was also very non confrontational, polite and professional. He offered the 4 runner to me at the price I was looking to pay, I agreed to the terms and he set the vehicle aside for me. I was told they sale at a reasonable price because the volume of inventory that is moved per day. This makes sense, the more you can sell, smaller individual profits add to healthy overall profit and a continuous flow of revenue, happier customers, larger customer base, etc. When I arrived, the lot was, well, enormous. It was however very well designed and easy to navigate. I was greeted by a very friendly sales person. I told him I was working with Nick and he located a sales associate that Nick had designated to work with me. This gentleman's name was Joe T. He was extremely friendly and helpful. He brought me to the vehicle they had been holding for me. Joe T made sure this vehicle looked show room ready for us. I loaded up two car seats and our twins and my wife and I went for a test drive. The vehicle was a 2012 with 35,000 miles on it, you couldn't tell a difference between a brand new one and the one we ended up buying. When we returned I said, "lets proceed, we want it". Although it did take well over an hour of waiting for financing, we later discovered that the reason we waited was because there was a miscommunication about our method of payment, our pre approved loan covered most but not all and the rest was cash down. Since the cash down part was unknown, they proceeded to find alternate financing that would cover the full amount. The approval process took a while, probably made worse by the fact we were there on a Sunday. During the wait however, I discovered the amenities this dealership had to offer. There was a free hot dog/hamburger BBQ held outside with water bottles. I believe the vendors name was George, he was very nice and helpful. We fed the whole family, it was very good and a nice touch as you tend to go without real food for hours when at a traditional dealership. Free high speed WiFi enabled us to use our laptop to find all the information we needed to fill out the forms. They also had a cafeteria that looked nice, but we didn't use it simply because we were full from the BBQ lunch. I did find an issue with an internal plastic seat piece that was attached incorrectly, they said that I would need the service department to take care of that and that I could come back when they were open and they would be happy to take care of it. Since we live 3 hours away from Dublin and at least 1 hour away from the nearest Toyota dealership, they gave me a gas voucher to fill up the vehicle and also gave me floor mats. This worked fine for me. The voucher ended up covering a very large gas bill. A while later after signing all the paperwork, we owned the vehicle. Joe T again was extremely helpful and professional in dealing with all the minor details from speaking to several different people on our behalf to bringing us water and providing directions to multiple places and ensuring that the car buying experience was a good one all around. Since I pre negotiated a price with Nick over the phone, we didn't need to do any price negotiations at the dealership. To summarize: Joe T and Nick were the main points of contact and were extremely professional, courteous and didn't play games. The staff as a whole was extremely polite. We feel we received the best deal possible after comparing 29 different Toyota Dealerships. The Free BBQ lunch, Wifi, Cafeteria and easily accessible facilities made waiting easy, even with twin babies! I plan on buying future vehicles through this dealership and will recommend this dealership to others. I already recommended it to a coworker and my parents as both are planning on purchasing a Toyota in the future. Thank you for the excellent price on our used 4 Runner and the great buying experience. Jacob read more

Samuel S.

9 years ago

I had been looking for a safe reliable used car for my mother. It seems like when ever she has ever bought one from one of these so called reputable local car dealers, she has gotten burned. I wanted to help her with this and have been really looking for a good deal with a Toyota brand. Toyota is top dog for reliability. We purchased a used Toyota Yaris from a local car lot for her to drive while doing local shopping. She is 87 this year. She is of course retired and gets SS. She purchased the Yaris with money from her retirement savings. She is very very sweet and honest person who has helped other people all of her life, especially, young people. I explained this to the salesman at the car lot because I wanted them to know a little about her. I wanted them to know that she was not some rich person, but, an elderly person on a fixed income. For a couple of days, after she actually paid for the car, she kept talking about how nice the boys at that car lot were and what great manners they had. Well, the price was great on the Yaris and it drove so good that I did not pay any attention to the warning lights on the dash, "after all", the salesman said, "it's just a seat belt indicator light and it's nothing to worry about". "The car has been in a miner fender bender, but, the fender has been fixed". It was an "As Is" purchase and I thought nothing of the "As Is" paperwork that she signed. After she paid them for the car, they told me that they would take the car to Dublin Toyota and after the "seat belt indicator light" had been fixed, would deliver it to the house. My mother was just so happy. Such nice boys. That was on a Sunday. We heard from no one for 3 days. Finally, on Wednesday, I called Dublin Toyota and was transferred to a service consultant named Louis Lanza. I gave him the vin numbers to the car and he found it on the computer. He said that they had the car, but, no one had authorized the repairs. I asked him how much the repairs were and he replied that the were in the area of $4500.00. The airbags in the car were inoperable, sensors were needed, etc. Louis said that the car had been "clipped pretty good". I called that car lot and informed them of my conversation with Louis at Dublin Toyota. I was told that they did not know about the airbags, and that the salesman that we delt with was not there that day. I was also told by another salesman that was there "don't worry, we will take care of you". After not hearing from anybody at the car lot by the next afternoon, I realized then what a signed "As Is" sale really is. I had to now speak to my mother regarding the additional $4500.00 in repairs the little Yaris needed to even be legally driven on the road. She was beside herself and it was all on me. Thanks guys, I'll remember this. She was devastated. I have seen this happen to her over and over and over through the years and now this is on me for being a slow thinker. $10,000 was already way over what she actually intended to spend, but, it was important to me that she have the freedom of driving when ever she wanted, for as many more years as she wished, and mot be at the mercy of these tow truck drivers or local repair shops who could not even fix a 94 mercury Topaz so it would run for more than 10 minutes. We made the decision to pay Dublin Toyota the money beings that the car still had quite a bit of factory warranty left. I went to Dublin Toyota and met with Louis. He was a very pleasant man and very patiently listened to my story. They had already done a complete safety check and everything else looked good. The repairs and parts were all itemized for me to see and I gave him the "Go Ahead". He told me that they would have the car for about a week. This was on a Friday. On Monday afternoon, Louis called me and sounded happy and excited. He said that after replacing some wire terminals and some other things that had gotten damaged from the collision including some kind of computer, that our cost was only going to be $2,240.00 out the door. You saved the day Louis. My mother now has a new hero and you, Louis, will have our appreciation and customer loyalty forever. He still could have charged us $4500.00 and I would not have known the difference. He was really proud of himself for saving us that money. I will always remember that. If your looking into a new Toyota, a used one, or even need a repair on one that you have, go see Louis Lanza at Dublin Toyota, you won't be sorry, we certainly were not. read more

Ima N.

10 years ago

On Aug 2nd, I took my brand new 2016 Prius, purchased 4/28/2016 from Dublin Toyota, Dublin, CA, for service regarding a loose parking brake. Since my husband and I had such a pleasant experience with the Sales Department when buying our car (in particular with Mohammed), we were looking forward to developing a similar relationship with the Service Department (for we expect to keep this wonderful car for quite some time). About a week ago, I noticed that my parking brake had suddenly gone slack and was not functioning properly. I had to almost floor it for it to catch. My husband checked out the situation and said it was not a big problem - the ball on the right rear emergency brake cable had come loose from its socket. See attached photo. He could have fixed it himself, but since the car was brand new and under warranty, he asked me to take it in for servicing. I called in for an appointment and was given a very timely one for the next day at 9:00 am. I was also promptly notified via text re my appointment and told, when I arrive, to ask for Eric, my Service Advisor. Wow, what efficiency! When I arrived, I was promptly met by Eric, who inquired about the reason for my visit. I told him that my parking brake was very loose. We went out to check it and even though he had to almost floor it before it caught, he told me that this was "normal" with new cars. He said they were designed to be loose so that the brake pads did not contact the rotors and cause excessive brake wear. Really? In our time, my husband and I have jointly adjusted and bled brakes, performed tune-ups and oil changes, repacked CV joints and wheel bearings, and completely rebuilt our 1978 Toyota Corolla engine; down to the main bearings. I certainly knew that it was NOT normal for the parking brake to suddenly go slack as it did. I did not, however, contradict nor set Eric straight and just left the brake problem for the mechanic to resolve. When I arrived at 3:00 pm to pick up the car, I asked Eric what was the source of the problem. I was informed that my brake just needed "some adjustment" and that the mechanic "tightened the adjusting nut 12 notches" and it was fine now. He did not mention the unattached brake cable. When I returned home, I asked my husband to check under the car to see if the problem had been fixed. To his surprise, the ball and socket were still disconnected, but with the ball now jammed up to its mounting bracket due to "the adjustment!" The mechanic never bothered to check under the car. So now I have an overly tight left cable and a jammed right one! But, problem RESOLVED according to Dublin Toyota Service! Give me a break---pun intended! I e-mailed this message to Dublin Toyota via their "We welcome your feedback and comments" site and received a reply from the sales department. They asked that I contact the service department. Sales couldn't forward the message? Apparently Sales and Service don't talk to each other at Dublin Toyota. Needless to say, my husband and I are not impressed by our first experience with Dublin Toyota's Service Department. So who is to blame here? * Toyota, who pays the dealership for warranty repairs, but only allows 15 minutes for and emergency brake adjustment? * Dublin Toyota who doesn't want to lose money on warranty repairs? * The Service Advisor who is under the gun to get 'em in and get 'em out? * The service technician who can't take more than 15 minutes to do the job? Or perhaps this was his/her first experience with brakes? * All the above? I vote for all of the above. But then, that's their problem. Our problem is now finding a shop that we can trust to service our new Prius. At this point, we favor the independent shops. My advise: Deal with sales; forget service. My husband re-attached the brake cable and re-adjusted the tension to "12 clicks." read more

Shridhar H.

13 years ago

Hi, I went to Dublin Toyota dealer in California to trade in my certified pre-owned 2010 Toyota corolla which had $6000 worth of damage on it. I went to them specifically as I had purchased that car from them and I was happy with the service that they provided. The dealer said, they would pay me $3000 for it and sell me a new 2013 Toyota corolla. I agreed to it as KBB value showed that a good trade was $10000 on my damaged car. I went ahead and signed for the new car and released my old car to them. Financial team also sold me extra warranty around $4000. On the second day I noticed on the bill that trade in value was actually '$0' as they had miss calculated the payoff amount I had on the old car as $8525 when actually it was $5525. I went to them to ask about it and they explained to me that they "adjusted" the cost to body shop bill for $6000. As per their calculation - trade-in value $3000, Body shop bill - $6000, so the actual pay off on my car was 5525(earlier car loan)+3000(auto body shop bill) = 8525. I felt a bit cheated as I was under the impression that I would receive $3000 on top of the damaged car. As per my calculation - the actual payoff amount on the car = $5525 - $3000(trade-in) = $2525. I reluctantly agreed to their calculation as I did not have time or patience to deal with them. However, the next day they changed their story and called me back saying that the auto body shop was asking for a price of $9000 for repair and they now considered the car totaled. Since they did not deal with totaled cars, the contract was void and I had to sign a new contract only for the new car and take back my old car. I was completely shocked as this was the auto body shop they dealt with internally I had taken my damaged car to their service center and they were the once who sent it to that body shop. They had even called the owner of this auto body shop the day I signed the contract to confirm the charges. Had he not informed them that the charges would be $9000 then? I felt that I was in a bad deal and wanted to cancel the whole deal and get my car back. The Toyota manager 'then started to harass me with legal consequences, they said I could not cancel the whole deal as I had driven the new car for 2-3 days and it was now used car. The contract was now void as I had traded in a totaled car which was a wrong thing to do and will be punished by "California law" ! I had only one option left and that was to sign a different contract for the new car and accept my old car which was still at the body shop. I felt cornered and since I had no idea what to do in this case, I signed to contract as he insisted to do it on spot, he could not wait for me to think about it and get back to them. Their lawyers would file a case and there would be legal consequences even for 1 day. Completely overwhelmed, I signed it. The next day I incurred the charges for keeping the damaged car at the body shop for 1 week, towing charges and got my damaged car back. The whole deal was an ordeal for me and my wife. We trusted them exclusively. My pre-owned Toyota corolla 2010 was purchased from them and when the damage happened, I went to them and they took it to the body shop which they dealt with internally. It is starting to feel like the whole deal was preplanned by them. I had clearly mentioned that I would go for a new car only if they gave me a good trade in price. Now, not only do I possess the car that was damaged with $9000 worth of repairs as per the body shop estimation, I also have a new Toyota corolla 2013 for the full price which I did not intend to own or purchase. Is there any way to claim for compensation or file a case against them for pulling such a trick on me? I would appreciate any counsel that you can provide. read more

Serhiy T.

8 years ago

My initial expectation from the Toyota Dublin dealership was: I would like to try the car, I know what car I need though I'm not sure about trim level. Visit 1: The first point of contact was able to propose me what I need from the first attempt. I tried it, it's ok, I though. Me, but that was a car for my wife rather than for me. She didn't like my choice and provided her must-to-have requirements. That shifted trim level to top. Carlos was able to find what we need easily. Our kids became monsters. Final. We escaped without talking about prices. Visit 2: We knew what rim level we want, we had initial estimate and we didn't know what the deal price can be. I lost not so much time in negotiations as I expected. Finally, I was given what I wanted. Numbers. They are the most important. I had to ask to transform them to a form I can read and that was the first surprise for me. The manager sitting at the computer gave me them immediately. Just a second to print. When I asked him to change some parameters and I was given breakdown I don't understand, I asked him to print them in a different form and I was surprised that he did it in advance. I don't trust humans. I trust numbers. It takes several seconds for professional to evaluate the deal. I spent half an our to verify the numbers. I found that the numbers are reasonable. In my understanding reasonable means that I see how the price is formed and what factors are under dealer control and what they can't change. I was not able to choose what deal I would like to choose. I was tired. Visit 3: I knew what option from the previous visit I want. I just had to get confirmation that the deal is still in place and do the paperwork. Filled a form (single page, 15+ lines, not more), waited an hour or so to get to finance department specialist that described me what I'm going to sign. Quite quickly. 10-15 more minutes to do final check-out of the car before leaving dealership. Summary: total time (approximately) is 2 hours for the first visit, 3 hours for the second, 4 hours for the third one. You need to figure out what car exactly you need. I was not able to do it from the first attempt. Not from the second either. You need to understand if the offer is the best on the market (let's say 50 miles range from your home). And you need to check numbers and be sure no one else can beat it. This is my impression form the dealership and not from the car. I can express my thoughts about the car only after some time. Please note that initial point of contact, the person showing car to you will not discuss prices with you. Though he will be your main point of contact. One more side note. We were choosing between some base/mid level Acura MDX and top level Highlander. My impression from Acura dealership was negative. Initial point of contact was friendly. Though the manager who had the right to discuss the price was no flexible. When we asked him to offer us initial (the worst) price, he provided us numbers, when we tried to negotiate, he was very generous. He asked what price you want? 100$ per month, ok. Any wish you want, but he wasn't negotiating, he was just moving payments from monthly to down-payment. When we pointed him that we would like to have better offer and not moving moneys from one part of the payment to another, he just told that we can't have it. Bye. At Toyota it was different. Despite I had some negative impression of single person, I talked in high voice, but I didn't have to continue my conversation with him and I don't consider it as something I have to complain about. Please watch "Suckers" (2001, comedy) and you will recognize the pattern. It's not about Toyota. It is about any and all dealerships. read more

Charles L.

19 years ago

Hello everyone, I just got my new 2007 Corolla LE from Dublin Toyota. I researched exactly what I wanted and got the invoice price Edmunds.com. Then I emailed several San Francisco Bay area Toyota dealers asking for their best quotes. I sent emails to Hayward Toyota, Walnut Creek, Oakland, Sunnyvale, Toyota 101 I listed the exact model I wanted: 2007 Corolla LE, AT VV Audio 6 CD system BE Front and rear side airbags And I told him I wanted either silver, gray, or desert sand colors Ken Tam responded right away with an email (within an hour) He listed the car they had in stock: either med gray or dark gray color 2007 Toyota Corolla LE (1822) Automatic Options: FE AW BE AB VV CF (VV) Audio Value Package (AW) Alloy wheels (BE) Driver & pass side & side curtain airbags (AB) Anti-lock brakes (VV) Audio value package-6cd changer, cruise control (CF) Carpet Floor Mats His price was about $750 under invoice. I checked on edmunds.com Was it too good to be true? I head of stories of bait and switch, So I asked for confirmation if he had the car in stock to buy today, and I also asked for a total price out the door, showing all tax, and fees. Ken emailed back right away, price, sales tax, fees for registration, doc, and tire fees. The total price was good. So I called him up and faxed him my preapproval letter from my credit union. I told him I was ready to close the deal quickly and I did not want to deal with delay tactics from the dealer's finance dept guys. I met him the same day at Dublin Toyota, and Ken let me test the exact car, it was ready and waiting. Ken processed the sale quickly. He was very professional and the numbers were exactly what he listed in the emails. No tricks and no funny business. I just had to wait a while for the finance dept, since Ken did not handle that part of the sale. It was a long wait, but I was fine since I knew I was saving $750 under invoice. I just waited in their service dept with a TV and free coffee and tea. The finance guy was also pretty professional. He had to do his pitch about service plan, and extended warranty. I told him politely no thanks. Since I had my own credit union financing, I did not have to play games with the dealer financing. I got a good rate from Lockheed Fed Credit Union. So I was done after about total of 2 hours. Not too bad. And I got the exact price and car that Ken listed in the email. Would I buy from Ken again? YES!!! Would I recommend him? YES!!! Thanks for reading my post. At first I read the negative reviews about Dublin Toyota, but it turns out everything was great. Just know that car salesman move from dealership to dealership, so don't be scared away by bad reviews. Find a responsive person who replies honestly in their emails, and see if you can get all the final details down, do this all by email. Be prepared, know exactly what you want, get the prices down in email, and talk to Kenneth Tam. Also get your own financing ready before you go. I'm an actual customer, not a fake. So I hope give more business to Ken. He's a breath of fresh air amid all the foulness in the car biz. Oh another thing, Ken was a real standout in how he responds to emails. So that's why I chose to go deal with him. I only got another email response from Walnut Creek toyota, and the numbers they quoted didn't even add up. sheesh. You can email me if you have any questions. My email address is sfninersfan at gmail.com You can read my car buying tips at buycorolla.blogspot.com I did it, I'll show you how to buy a new car with the least pain and stress. You can dot it. PS. I posted this review as well on insiderpages dotcom read more

Oscar A.

12 years ago

I've had my last straw today with Dublin Toyota Service Dept. I have purchased 2 cars from Toyota, a Certified Pre-Own , and a Scion. I have taken both cars for service each time, loyally to Toyota. The first time I had the car serviced, they advised that they could not rotate my tires for two reasons. 1, the tires are of a difference size so cannot do a back to front. 2, they could not remove the rear right side tire because of a cross threaded stud. My reply was, well, okay, so they don't need to be rotated then will I get a price cut on the maintenance then? They advised yes and let me go on my merry way. After my most recent maintenance in August they informed me everything checked out great, no malfunctions, or recommendations, I have the paperwork to show it. Then I began to notice that my tires were extremely worn out on the sides, and interior, it looked like sand paper with thread, and metal wire exposed. The car is a 2012, and has been in my possession for a year with less than 30k miles. I began to do some research, and started to speak w/ tire techs in the area, and they informed me that potentially the wear is not normal. They recommended i go to dealer and address this. When I returned, they immediately tried to sell me new tires... when I addressed my concerns it was blown out the window, and told me basically that they were simply due; when I asked about a warranty, or any information regarding that he told me to go to a Lexus Dealership and inquire about that. He then pointed out, that on the inspection done in august it showed the thread was 3/32, and that it clearly shows there on this little display here, that you should have replaced your tires. Well, isn't that what we pay professionals for? To let us know, and recommend repairs, and maintenance that our car actually needs? Since I am clearly not a tire tech, it sure would have been appreciated if these "professionals" said something about it. So then I ask him, if on my piece of paper, it shows anything else I should know about my car that maybe recommended. He then advises my rear brakes are at 5ml which are OK, and that my front are at 3ml which are in the caution, but do not require immediate replacement. Again, information that would have been GREAT to know ONE month ago. Clearly you get the type of service that you pay for. I will never return to Toyota Service Center for ANYTHING, nor will I ever purchase a car from their lot EVER again. The customer service reps appear to be helpful, they understand, but as soon as you step into the service center it's garbage, it's defensive, not my fault, and finger pointing basically at jargon that they expect the average person to understand, and research themselves. -Oscar A. Edit: I spoke with the Service Manager Cindy over the phone, she was very concerned about the service I had received and asked me to come in for an alignment check, and also addressed a concern regarding the HVAC that I had for quite sometime now. Immediately she got me the assistance I required as soon as I arrived, set me up with one of her service personal and unlike the previous experience it was on point, he wanted to help, and cared about my concerns. He got in the car with me, felt the issue I described about the HVAC. Cindy knew I had to get back to work within the next few minutes, and she already had a rental car ready for me. My vehicle was ready by end of the day, I picked it up and it felt like new. Cindy you were a great help, restored my faith in Toyota, and I look forward to visiting again at my next service. Thank you read more

Sourav C.

15 years ago

I have never filled out survey till now. Just one suggestion to all the readers please gets second opinion about your vehicle before visiting Dublin Toyota. Service Advisers (Eric Davidson) at this location are always trying to up sale package deals. If you refuse just expect a phone call because after leaving your vehicle at the dealership your service adviser will call definitely after 2 hours to notify service tech. encountered a problem with the vehicle over the phone. Service Adviser expects you to give them permission over the phone to fix the problem and get $ 330.00 worth of unnecessary charges. The incident occurred with me on January 4th 2012 when Eric Davidson said my vehicle was missing 2 hose which connects to the air filter over phone. I immediately went back to the dealership and walked with Eric Davidson to services area where my vehicle was located. It's now 12:20 pm nothing was done to my vehicle as we approached the front of my car the hood was open and Eric explained where the 2 hose were missing from. One of the Dublin Toyota technicians overheard the conversation and decided to take a look inside. He found both hose were disconnected hidden in between transmission and air filter. Eric Davidson didn't apologize for lying, but ready to charge me for the missing parts. Eric showed me the second problem which was oil spill which needed to be cleaned up. The oil was fresh, clean, and Eric didn't mention anything in his prior 2 calls to me. I realized he was misleading me to believe someone else other than his service technician did this which will cost me to clean up along with my so call missing hose. So if you were in my shoes will you trust Eric Davidson after the incident? I went back in the evening to pick up my vehicle at 4:15 because Eric promises me everything will be complete by 4:00 pm. I encountered Eric Davidson by the service office entrance he explained to me Highlander had another recall and the technician is uploading the software at that moment Eric said," Hay can you sit in the waiting room" I realize how unprofessional by referring me hay instead of Mr. or Mrs. Name. After waiting till 5:30 pm, I decided to speak with the service manager. I was very upset and rude to her and I apologized to her. I felt she needed to understand what I felt the entire day. After, hearing what I had to say services manager walked out to service office to speak with Eric Davidson to find out both side of the story and I respect that. She came back with Dwayne assistant services manager who is pretending to know every about the incident so he tried to cover up the situation by explaining to me that he saw the technician had oil all over the engine, but he was not aware Eric Davidson said two hose were missing. Again, covering up for his associate hurt his own credibility. I appreciate the women manager for handling the situation promptly and understanding something did occur. I brought my vehicle 3 years ago and serviced my car only at this dealership for past 3 years, but this incident which began at 9:00am was unforgettable. "BE AWARE" IF YOU USE THIS LOCATION FOR SERVICES PLEASE CONTACT THE SERVICES MANAGER INSTEAD OF ALL THE ASSISTANT SERVICE MANAGER. read more

Alex M.

1 month ago

What a day. My wife had been experiencing some performance issues with her Hyundai Tucson, and we had been discussing whether it might be time to start looking for a replacement. We weren't in a rush, but we knew the conversation was coming. I had spent the last few days researching CarMax and Carvana offers, trying to understand our options and do some due diligence before making any decisions. Meanwhile, our son had been encouraging us to take a look at Toyota. A few weeks earlier, he and my wife had rented a Camry on a trip to Southern California and came back talking about how comfortable, fuel-efficient, and enjoyable it was to drive. Fast forward to today. We were returning home from our son's graduation in Livermore, reflecting on a major milestone in his life, when we happened to drive past Dublin Toyota. Traffic was heavy, and on a whim we decided to pull in and "just look." As we walked toward the showroom, we met Sohail. He greeted us warmly, listened to our situation, and took the time to understand what we were looking for rather than immediately trying to sell us something. We discussed our budget, our commuting needs, and our concerns about replacing our current vehicle. Sohail showed us several options, including a Camry, a RAV4, and a RAV4 Hybrid. We test drove each vehicle and appreciated that there was never any pressure. Instead, he patiently walked us through the differences, features, specifications, and pricing scenarios so we could determine what made the most sense for our family. As the afternoon went on, it became clear that the Camry checked the most boxes for us. It was comfortable, efficient, fit our budget, and felt like the right balance of practicality and long-term reliability. Sohail helped us understand the details of the vehicle, certification, warranty options, and financing so we could make an informed decision. The finance team was equally professional. They evaluated our trade-in, explained the numbers clearly, answered our questions, and helped us navigate the process without any surprises. We ultimately purchased a Toyota Gold Certified Camry that gives us confidence for the years ahead and additional peace of mind through the coverage options we selected. One of my favorite moments came at the very end. After all the paperwork was complete, Sohail took photos of us with our new car to help capture the occasion. It was a simple gesture, but one that made the experience feel personal and memorable. What started as a casual stop on the way home from our son's graduation turned into us driving home in a new-to-us Camry. The whole experience felt a little surreal. Buying a car can be stressful, but Dublin Toyota made the process smooth, transparent, and enjoyable. Thank you to Sohail and the entire team for helping us through such an important purchase. Whether you've been planning for months or, like us, decide to stop in on a whim, we highly recommend Dublin Toyota. read more

Michelle H.

12 years ago

Hello,this review is for jose and william suntay of Dublin Toyota and our experience buying our first car.We were the proud owners of a 97 4runner,just a beautiful reliable suv.unfortunately we were rear ended and it was totaled.we are ok but not looking forward to having to buy a new car,after weeks of dealing with shady people and looking at questionable 3rd gen 4 runners on Craigslist we decided it was time to look around the dealer lots.honestly i really didnt want to do it ,but we jumped around from dealer to dealer hoping some one had traded in a 4runner.followed dead leads from cars.com from dealers leaving listings up even though it had already sold,we had driven from modesto area to the east bay and just about had enough when we decided to stop by dublin toyota. We were greeted by jose, he was very polite and not pushy at all.we told him what we were looking for and he showed us the used 4 runners instock.unfortunately they didnt have any 3rd gens,but he asked his manager at the tome and informed us that they had two that were traded in and were going through safety and should be ready to look at in a week.after a couple of days we got a call that they were going through safety but we could go look at them. so we go and look at them,and when we get there some on had beaten us to one of them and were already in the process of purchasing it.so we find Jose and he shows us to the other 4 runner.it was nice for its age,so we go for a test drive and we were loving it but by the time we got back we had noticed a few issues.but understanding it was still going through safety and inspections we decided we should look at the numbers before some one takes it. This is when we were introduced to William Suntay.he was very polite and respectful,he took our info and quickly gave us some good numbers.we were still unsure about the issues that arouse during the test drive but William offered to repair any and all issues as part of the deal.both William and Jose were respectful and gave us time to think,we were really questioning if we wanted to go back i to an old vehicle with very high milage. Thats when William offered to show us the numbers on a used 2008 4runner,we thought to our selfs sure why not its not like we can afford it.Willam came back with really good numbers but insisted us to test drive it before we thought about the numbers.so we go out and see this beautiful suv and drive it, thinking to ourselves we cant afford this.we get back and talk numbers,William was great and worked with us to get down to a number we both liked. We are now the proud owners of a 2008 4runner, thanks to William Suntay and His great customer service.He really made this experience fast,easy, and non stressful.will return to William when it comes time to buy a tacoma. read more

Kenneth Y.

198

8 years ago

Worst service possible from any dealership. Their Services and parts dept. needs a change of leadership. My experience has left me speechless. From their Director to Management to Staff, they all could careless to help any client/customer. They try to pass on work to different folks and no one takes ownership. I had an item that was not purchased with my vehicle (separate purchase from the parts store), and I was told I can take it in to any Toyota dealership to get it exchanged under warranty. A month goes by and no word back, so I call in and the parts rep says "Oh, I forgot to write your number down so I couldn't call you back to tell you that you need to come in". I call in to confirm they have the part, and another rep says come on by and we can swap it. I go in to swap out the item, and they now say I need to go through service to get a write-up from a technician, so they can get reimbursed under warranty. I told them this was not from the car, and I purchased it separate & here is the receipt. They note it doesn't matter. Now, if I buy a mug from your parts store with a defect, I need to put the mug in the car and run it though service? ZERO LOGIC. I then call 5 other Toyota Parts Dept. to confirm this is not accurate, and they all note that is not valid & this particular location is being difficult. There were 5 reps and I was the only customer in the store, so it boils down to being lazy. I then ask to speak with the parts manager, but he won't come out. I then ask for the service manager, and they put me in touch with the Director (Dave Rocha). I explain the situation, and he notes that he has worked in the business for 42 years, so he knows what will be covered under warranty & this won't. He said when a handle comes apart like this, it's always the user error. So, I note you are saying I broke this item & decided to waste 2 hours to get this resolved? And he replied with a firm yes. Then said I'm going to have to contact Toyota direct or buy a new one. I purchased 2 Toyota's in the last 3 years & brought my vehicle for service at this location for the last 3 years, and I'm sitting here being accused of breaking a $150 part by their Director??? Net/Net ~ It shows you why this dealership's reviews keeps going down. Your own leads treat customer like crap, so why wouldn't your team? I was planning on buying another Toyota for my family in December; however, why would I waste my time at a dealership that doesn't have the basic service concept down? BTW, I drove to another location who handled this in 3 minutes, so proof is there....This dealership is AWFUL read more

Todd W.

13 years ago

Toyota's saying is "Doin' it Right!" but it certainly didn't start out that way when my wife and I went to check out the Prius and Camry. The first day there, we wanted to get some ballpark numbers to compare with the other vehicles we were considering to buy. We told the salesman we wanted to only look today and decide in the next few days since we have other dealerships to check out. He agreed it was smart to "sleep on it". After test driving a couple of cars, this salesman kept asking what number we would accept to buy a vehicle that day. We went in circles for an hour as this guy would not give us any numbers and we weren't buying that day. Realizing we wasted our time there, we then walked out the door and told him he ruined our experience and possibly lost a sale. After looking at vehicles for two days, my wife and I decided the Prius was our first choice so we decided to go back to the dealership. We also discussed if we have the same experience that we would leave and purchase our second car choice. As we walked into the dealership, the salesman who we previously worked with came over and asked if we were ready to buy a car. We said yes but would have no hesitation walking out the door to buy our second choice if we don't get any answers. After about an hour of negotiating about the car price, trade-in price for our previous vehicle and him going back and forth to his manager, we realized we were in for another wasted afternoon and were getting ready to walk out. At that time, another sales Rep (Nima Masoudian) came over and asked if he could help out. I quickly told him about our frustration and that we were leaving. Nima asked to give himself a chance to resolve the situation. So we sat back down (he also asked the original salesman to leave) and he was able to address all our issues one-by-one.Thanks to Nima we did end up buying a Prius. As a side note, the other sales rep was new which explains why he didn't have any business cards and why he didn't have the correct figures but he should have received more training before they put him on the floor! The financing went very smoothly with Hash Bishop as he kept the paperwork moving. If I had walked out before Nima introduced himself, I would have rated the dealership zero. Based on Nima's and Hash's work, I am rating them a 4 star and hope the dealership ensures every new person gets the training they deserve. read more

Ryan V.

14 years ago

"Doing it right"... Try "Doing it wrong"... Since buying my car at this dealership it had been nothing but a disappointment., But I won't even go into that ripoff of a fiasco. Currently for the last 3 months I have been dealing with an issue that seems to go unresolved. I was trying to refrain from posting anything on the internet for bad business but one can only take so much. On July 25th I went to Dublin Toyota to refund my worthless extended warranty I had purchased with my used jeep I bought from this dealership a year prior. I filled out all the necessary paperwork and was told I will be receiving my refund within 8-11 weeks. ( which is a ridiculous amount of time) but it is what it is. 10 weeks into my waiting period I decided to give Toyota a call to check the status of MY refund. I got the run around for about a week, and finally received some news,(after I contacted them again) they sent the money to the company that I financed my car through. So they informed me I would have to call them and see what they did with my money. Mind you, they tell me the check was sent August 26th. I called the finance company and they inform me they never received a check. So at this point im wondering who's lying. The company I financed through was just as shady, which Toyota was so generous on getting me a loan through(sarcasm). I call Toyota back and they tell me they will have to look into it. A week later I call again, another update, they received the check back from the financing company. Well that's promising maybe now I would get my refund. It's been 2 weeks and there excuse now is that they need 2 check signers and they haven't had 2 of them to sign off on the check, I was told I would have my check today I could pick it up . Guess who has been dodging calls??? Maybe it's my fault for being so patient. But I've had enough. Update : I went into Dublin Toyota after writing this and they proceeded to tell me that the finance company did indeed cash the check and they have to further investigate.... But wait I was told that the finance company sent the check back to Dublin Toyota?? Lie after lie. Oh yeah and I called there customer service rep who then told me everyone went home for the day so she can't get me answers today, when I went in there guess who was there??? That right the same peoson I have been working with since day 1. Lie after lie. read more

Yurid A.

2 years ago

I had an amazing experience at Dublin Toyota with Najib! This was my first time buying a brand-new car, and after spending six months searching and visiting over 20 dealerships in the Bay Area and Sacramento, I finally found the perfect place to make my purchase. I came to see Najib Noori with my father and sisters, and I couldn't be happier with the incredible service we received. Najib has been in the industry for over 20+ years, and it truly shows. His knowledge of every vehicle on the lot was impressive, and his ability to explain the differences between models and features helped me make an informed decision. I was torn between the 2025 Toyota Camry SE and the 2025 Toyota RAV4 XLE, but Najib guided me through the pros and cons of each based on my needs and lifestyle. What truly set this experience apart was Najib's patience, professionalism, and genuine care for me and my family. I arrived at the dealership at 4:30 PM and didn't leave until 9 PM with my brand-new RAV4. Najib spent five and a half hours with me and my family, answering all our questions, walking us through the buying process, and ensuring we were comfortable every step of the way. Not once did he rush or pressure us; instead, he kept a smile on his face and made the experience enjoyable for everyone involved. He quickly caught on that I took my father's opinion very seriously and it was going to be a group decision. After asking me what I preferred he would then ask my father the same question which I really appreciated. The RAV4 is everything I hoped for and more. Thanks to Najib's guidance, I feel confident I made the right choice. I left the dealership not just with a car but with the satisfaction of knowing I worked with someone who truly cared about my experience. I will definitely come back to him when buying a new car and will recommend him to all of my friends and family who are in the market. If you're in the market for a new car, do yourself a favor and visit Najib at Dublin Toyota. His expertise, friendly demeanor, and commitment to customer satisfaction are unmatched. Thank you, Najib, for making my first car-buying experience such a positive and memorable one! read more

Justen D.

7 years ago

I give my Salesman Rohan 5 stars! If you go there ask for Rohan and he will take care of you! The reason I give Dublin Toyota 2 stars is because besides Rohan everyone else was horrible. I just bought a 2016 Toyota Tundra 2 weeks ago from them but the experience was less than enjoyable. I live in Sparks, NV but found a great deal on the Tundra on CarGurus. I contacted them online and got a guy named John. We went back and forth via text and he was horrible. John just left me feeling like he had a bad attitude because I kept asking for the purchase order to give my bank. If it wasn't for the great price I would have gone elsewhere. Within a few hours I was told him I would buy the truck but I already had financing with my local credit union. I told him I would bring a check down so all I needed was the final number and I just got the run around. Bottom line is they want to do the financing so they can make money on the back end. But since I already had my own financing they kept pushing me to do theirs. I drove 3.5 hours one way to pick up the truck that day after work. John didn't even bother to be there when I arrived so he passed me on to Rohan which I'm thankful he did because he was ten times better than John. They had all day to get the car washed and ready for me but they didn't even do that. The truck was filthy and you could see the sticker residue from where they just pulled off the sticker price. After spending $33,000+ you would think they could have at least washed the truck for me. We sat down with the Finance guy Edris who didn't even bother to say Hi to us when we came into his office. Sure I get that it was closing time and he wanted to go home but I just drove 3.5 hours one way to spend thousands of dollars at his business. The least he could have done was treated us with a friendlier attitude. He knew I already had my own financing so he could have cared less that I bought the Tundra. At the end of the day I got a great deal on a Tundra that they had a hard time selling. If it wasn't for the price I would have gone elsewhere for sure. I do want to praise Rohan for his excellent customer service. read more

Steven M.

12 years ago

.How can I sum up my time at Dublin Toyota? Probably with this 5-Star review! I haven't tested out their service department yet, but from a sales standpoint, I have an opinion! I went in there with my wife because I was looking to get a new Prius. I wanted the Prius V 5, but it was quite out of my price range. Ricky was great from the get go...as all salespeople are ;) As time dragged on and I was looking at the Prius and test driving it, he just continued to exemplify outstanding customer service. He answered all of my questions, let me test drive the car and then we got down to brass taxes. I laid it all out on the table: my credit, my car, my downpayment. He said "I can work with this." I ended up getting the 2014 Prius V 3 model. It had basically everything I wanted except the tech package and butt warmers...I'm okay with that! He worked out a deal with me that got me into my car that night. Everything was easy as I got all the information they needed. After my time with Ricky, I got to hang out a Financial Services manager. He was terrific as well! Took the time to explain all my financing options, gap coverage, lo jack, etc. Didn't mind me phoning a friend and asking for advice as well and assisted me in looking at all the numbers. I drove away in my new Prius a happy man. 5 days later I get a call from Ricky saying the bank was a little nervous about my monthly payments and that they weren't going to finance me...I was dreading having to go drop off my precious new Prius and get my POS back. Nope. That didn't happen. FSM gave me a call the next day and said they worked it out with the bank, they dropped the selling price of the car for me so that my payments were lowered and I was able to keep the car. FANTASTIC! A+ for the sales and financing teams. Really made me feel like I wasn't just another commission, I was a person that needed a new reliable vehicle and they did everything in their power to make it happen. I'd definitely recommend anyone to go to them and buy a car. I know I'll be back when it's time to purchase a new vehicle. read more

Madina A.

7 years ago

THIS REVIEW IS FOR NAJIB NOORI: Being a young girl that's not very knowledgeable about cars and what not, it can be very scary. For example, if a mechanic or a car salesperson realizes you have no idea about cars, they will most likely feel like they found the jackpot, because they can say anything and you'll just believe it. I was ready to buy my first car, and my previous car given to me by my father was pretty messed up and I got scammed by many mechanics that took advantage of me and ripped me off. Since then I've been terrified. The plan was to purchase my first car with my father by my side, but unfortunately he is no longer with me, so when the time came for the big purchase, I was so nervous and terrified of being ripped off or scammed by a money hungry salesman that would take advantage of my ignorance for his/her own benefit. I went to many dealerships, and that's EXACTLY what many people tried to do!! But then I visited Dublin Toyota and met Najib Noori. I can honestly say if I ever need to buy my first house, I'll be more than happy to hire Najib to be by my side, because he is THE BEST. He actually CARES, he's book smart AND street smart, AND he's the best human with a beautiful character and personality, very personable, and he's there for YOU, not for HIMSELF and for his own PROFIT. If you're being ripped off, he'll be straight up and TELL YOU. This guy is honest and he would rather have his client benefit, than be benefited himself. He's not one of those typical sales sharks willing to do anything and everything to suck as much money out of you as they can. He's funny too, super chill and easy going and he makes you feel relaxed and confident! I walked in there feeling alone and terrified, as I did not have my dad by my side. But I walked out with the best purchase of my life and a new friend who I can always go to for future needs and consults! I'm a forever customer with Najib and I can't thank him enough for the way he changed my life! GIVE THAT GUY A RAISE!!!!!!! Thanks :) read more

D B.

15 years ago

BUYER BEWARE! We purchased a 2011 Sienna van and were prepared for the usual B.S. you have to deal with when buying a car. The price was supposed to be pre-negotiated through Costco. I was quickly contacted by Umesh and we drove down there. When we got there, he was unavailable while working with another customer. Since we were not really familiar with the Sienna, we wanted to check it out. Nice car! We were not supposed to involve a salesman because he wouldn't get his usual commission, we were shown the car and took it for a drive and got help from Frank, who was absolutely wonderful and knowledgeable. Unfortunately we were already stuck with Umesh.... and guess what? Umesh and his brother Satish are the guys "who run the place" in their own words! I wish I could have dealt with Frank only, and may be even Satish may have been better! After literally eight (8) miserable hours of this BS, we finally were able to get the car. We did have a trade in which they really, really low-balled us with based on Kelly Blue book and its condition, milage, etc. We were very tired and hungry and decided rather than selling it ourselves, we took the easy out. The new car was supposed to be a pre-negotiated price from Costco through the auto buying program and paid for fully in cash which we did. We never were allowed to see the "documented price" because the document was "not available!?!?!!" Umesh was the most unprofessional, arrogant and unpleasant guy I have ever encountered in buying cars for over the last 30 years! Unfortunately these guys will continue to work there because they bring in the $$$ and the regular salesmen always are always coming and going. I felt sorry that Frank spent so much time with us and got nothing out of it. Umesh said, "Frank works for me and he'll get a cup of coffee". Condescending attitude!! Make sure you know the price you want to pay and don't waste your time haggling with Umesh,but he's the contact guy when you use Costco or AAA. Beware of Umesh! read more

Cathy I.

9 years ago

My second car leased from Dublin Toyota and my second review: From my previous experience, with Dublin Toyota, from leasing a Rav4, in 2014 and interacting with the Service Department, I knew Dublin Toyota provided professional and courteous service. I have never had a complaint with my last three years of service. I have to admit, I was blown away with the service I received, first from Pooyan, in Sales and then by Nima Masoudian in Finance/Sales. Pooyan was extremely informative and helpful. He was polite, professional and respectful. At other dealerships, I have felt pressure to make a deal "now" or lose it, or I felt I couldn't trust the words coming out of the sales person's mouth. However, with Pooyan, I never felt pressure to "make the deal fast" and I felt he was sincere in his want to make a deal that worked for both of us that was fair. He was thoughtful of my time and was multitasking behind the scenes, getting the new car detailed, finance handed off and old car available to transfer my personal belongings, all the while making sure my daughter and I were comfortable as we waited. He is knowledgeable about Toyota cars and services and I would highly recommend you ask for him, when at Dublin Toyota. The last step was the paperwork and again, I was pleasantly surprised on how this transaction went. By the time I was ready to sign the paperwork, I was exhausted from making such a huge buying decision, and I just wanted to sign the paperwork and go home. I was a little apprehensive when I went into Nima's office, because I knew, from past experience, that I was going to hit with more sales offers. I was thrilled when Nima, not only did not pressure me to buy add on items, but instead, found ways for me to save me money. Because I am previous Toyota owner, I received an email for a loyalty customer discount; however, I accidentally deleted my code. Nima went to great lengths to track down the number. Nima was professional, polite and thorough. read more

Mike C.

15 years ago

Dublin Toyota and salesman MIKE HILL have left me with the most dishonest experience I have ever had at a car dealership. We are in the market for a truck and found the color and model we want on the Dublin Toyota website. We called the dealership and spoke to a salesman named MIKE HILL. He says he will make sure the truck is there and call us back. MIKE HILL calls us back and says, absolutely they have the truck on the lot. We already had several quotes from other dealers, so we tell MIKE HILL this and ask if he can beat the price. MIKE HILL calls us back and says they can beat the other prices by a few hundred bucks. He knows we have an hour drive to get to the dealership, but he says no problem he will be there. About five minutes away from the dealership, MIKE HILL calls our cell and makes up some weird story about having to deliver a trade-in to a customer. Not to worry, his partner "Fred" and his manager know about the deal and everything is set. We arrive and ask for Fred who immediately plays dumb (not a stretch) and begins asking what we are looking for. I cut that short and tell him he should know what we are looking for. Fred checks with his "Manager" and tells me they traded the truck we wanted to another dealership during the hour it took us to drive there. But not to worry, they have other trucks to show us. I ask him a couple more questions about why they would trade a truck with a customer enroute to buy it but it was pretty obvious the whole thing was BS, and they probably never had the truck at all. Thank you MIKE HILL and Dublin Toyota for reminding me just how careful one must be when buying a car. I can safely say I will never step foot in Dublin Toyota again and I will make a point of re-telling my experience to as many people as I can find that will listen. Gotta go now, I am heading for the Toyota Truck forums to recount my experience on another site. read more

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