Amazing service by Dublin Nissan. Carlos was great. Performed oil change, 15000 mile service. Also tie rod recall. read more

I had such a great experience working with Fabi at Dublin Nissan! She helped me purchase my first car for my mom, and I truly couldn't have asked for a better person to guide me through the process. From the beginning, she was incredibly kind, patient, and knowledgeable. She made everything feel safe and comfortable, which meant a lot since this was such an important purchase for me. Fabi took the time to explain everything clearly and made sure we were making the right decision every step of the way. You can tell she genuinely cares about her customers and wants the best for them. I'm so grateful for her and all her help and would highly recommend asking for her if you're looking to buy a car! read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

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UPDATE - Thursday, March 5 I am updating my review again because the situation with Dublin Nissan continues to escalate and I want to clearly document the timeline of events. On Tuesday March 3rd, I picked my vehicle up from the dealership after it had been in the service department for a warranty repair for a WEEK. When I picked it up, the service manager, Kenny, told me my key fob battery had been replaced "as a courtesy" and that my car had also been detailed "as a courtesy." After leaving the dealership and making a few stops, I immediately began experiencing electrical issues that I was NOT having before I dropped my vehicle off for service. My doors would not lock using the key fob or the buttons on the driver side door and my windows would not roll up automatically. I called Kenny to report the issue and was told that the car's computer "needed to calm down" and that I should call back the next morning if the problem continued. The following morning the problems were still happening and instead of a solution I was given additional explanations. I then spoke directly with the General Manager, Mark, who arranged for a loaner vehicle to be delivered to me while they picked my vehicle back up again. At this point my vehicle has now been dropped off and picked up multiple times throughout this process. When the loaner vehicle was delivered, I did not drive it after it arrived. This can be verified through my Ring camera system at my home. When I went to use the vehicle the following morning, I discovered that numerous warning lights were illuminated across the dashboard. I will be uploading a photo to this review showing the dashboard with all of the warning lights that were already on. At this point I am extremely frustrated and concerned. I feel like I am repeatedly being placed in unsafe vehicle situations. I should not be picking up my own vehicle with new electrical problems and then be provided with a loaner vehicle that also appears to have serious issues. To make matters worse, when I informed the General Manager about the condition of the loaner vehicle, the only response I received was "ok" with a thumbs up emoji (photo attached) There was no follow up, no attempt to resolve the situation, and no effort to provide a safe replacement vehicle. That response felt extremely dismissive and unprofessional given the seriousness of the situation. My vehicle has now been picked up and returned multiple times and there seems to be a new issue every time, despite the fact that I originally brought it in for a warranty repair. Because of the repeated repair attempts, the new electrical issues that appeared after service, and now being provided with a loaner vehicle showing multiple dashboard warning indicators, I am formally documenting this situation as a potential warranty failure and safety concern. At this point I no longer have confidence in the dealership's ability to properly diagnose or repair my vehicle. If this matter is not addressed immediately by the dealership owner, I will be pursuing formal remedies available to me under California Lemon Law and initiating a legal review of my case. This review serves as part of my documented record of events. This entire experience has been stressful, time consuming, and completely unacceptable. I truly wish I had never purchased my vehicle from Dublin Nissan. read more

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I called 2x to speak to someone regarding my fob. I needed to have it reprogrammed or replaced. Each time I was told someone would call me back, waited and waited and a month later still waiting for that return call. I guess too busy or just did not want to help. So, NO I do not recommend Dublin Nissan nor will I be going there for any kind of services. read more

Just purchased a car here last week and had the pleasure of working with Fabi. Our whole experience was a breeze from start to finish. If you're in the market for a car, go here and ask for Fabi! She's amazing!! Thank you!! read more

I had a very excellent experience at Dublin Nissan. I found a car online that fit my needs John and Yousef it helped me get a great deal on a used car.It was worth the drive ! 5 Stars OK read more

Last weekend we went in to purchase a pathfinder. Jon greeted us and was so helpful. He was very knowledgeable and attentive. The whole experience was a smooth and easy process! definitely appreciate everyone at dublin nissan! read more

While my usual advisor is Carlos Davila on this date April 18th, I was attended by Adolfo Quinones and later received my vehicle once finished by Zachary Derrick. I cannot complement this dealership more than the stars noted above and I wish I could. The customer service is exceptional and there is always willing to answer any question that a customer may have. I came from another location, and I have no regrets having left their poor customer service, rude staff and no consideration for the time and money a person spends on maintaining the car so that it runs well. read more

We needed a new gas cap for our old Nissan truck. One call to Dublin Nissan parts and Chris was able to help us out in one phone call. Ordered and charged the part at 4 pm and had it in our hands the very next morning- that's what I call service! Thanks Chris! read more

I recently had the pleasure of working with Fabi (Fabiola) at Dublin Nissan to purchase a 2026 Leaf. Fabi worked hard and efficiently, and was very responsive to my communications with her throughout the sale. I am very happy with my new car and Fabi's excellent support. She gave me a detailed and comprehensive lesson on how to operate the car and all its features, I found this very helpful. Thank you Fabi. read more

I just got back to work after spending my afternoon driving out to Dublin and back for no reason apparently. I had made an appointment for repairs after being involved in an accident. The dealership took the appointment and followed up asking if I wanted other services. Since my Rogue did have it's second recall I was thrilled. That is until I got there. "Oh, you're the collision repair? We don't do that." It turns out that they accepted my body repair job knowing that they couldn't do it. They had no problem being dishonest and wasting my time just so they could get whatever profit the recall would have earned them. So if you want to be treated like a idiot from a shady car dealership like in the movies, I recommend this place. If you have self respect, I'd avoid doing any business here. read more

I called Nissan Dublin (parts department) with questions about parts for my car. Kristie was a great help. She answered all of my concerns. Also went the extra mile to help me with resolution to my concerns. THANKS KRISTIE!!! read more

DO NOT COME HERE FOR SERVICE! IT'S A SCAM. THEY WILL ADD USELESS SERVICES + ACTUALLY BREAK YOUR CAR. Negative stars. I visited this dealership for a tie rod recall and an oil change, but my experience has left me deeply disappointed and suspicious. During my visit, Zachary from the service team suggested I get a 20k-mile brake fluid change. Initially, I agreed, but after reconsidering, I backed out within five minutes. His attitude noticeably changed after I declined. After picking up my vehicle, I started hearing a high-pitched squealing noise coming from the driver-side tire. Naturally, I was concerned. Was there an issue with my brakes? The timing felt suspicious. Right after I declined the brake service, my car develops a weird noise? Not suspicious at all. I decided to take a look and removed my wheel to check the dust shield on the rotor. The shield was in excellent condition, except for a small, deliberate indentation hidden on the bottom side of the shield. Turns out the dust shield was rubbing against the rotor when I was driving, causing a high pitch squealing sound. It just so happens that there's signs of tinkering (rust at indentation point) on my otherwise perfect dust shield. It's clear this wasn't accidental. I called the dealership to address the issue, and they informed me there would be a $280 diagnostic fee unless it was proven to be their fault. I suspect their intent was to charge me for diagnostics, claim there's an issue with my brakes, and then upsell unnecessary services. Meaning $280 + a fake brake issue. This isn't the first time I've felt scammed here. On a previous visit, I came in for a warranty fix, and Zach claimed there was an issue with my rotor, which ended up costing me $800. Now I can't help but question if that repair was even necessary. To be honest, it was most likely fake. Furthermore I was quoted $80 for a fully synthetic oil change over the phone when making the appointment. I even confirmed this multiple times with the representative. Yet, when I arrived, Zach informed me it would cost $180. I thought I had a $40 coupon so I'd just eat the cost. Turns out it was expired. I'll take blame for my expired coupon, but are we oil changing a Porsche? It's a nissan. $180 for an oil change is crazy. The pattern is clear: they push for additional services, act annoyed when you decline, and possibly tamper with your vehicle to force you into returning. This is not only unethical but dangerous. I would strongly recommend avoiding this dealership. Their practices are scummy, and their pricing is exorbitant. Save yourself the headache and find a trustworthy service center. read more

Dublin Nissan - The distinct indentation with rust forming at the exact spot. It's hard to believe this wasn't deliberate. Avoid this place at all costs. - Car Dealers Near Me - Dublin, California

I took my car here again recently for an oil change. Zach and everyone else was friendly but the basic service did take some time.. and I always feel pressured to get some outrageously overpriced service that the car might need.. I understand Nissan is about to go under and the advisors are there to make money but honestly I avoid this place for that reason. I usually will bring my car here just because I've had really bad experiences at other shops where they can't find the correct parts. read more

Rude guy at service..... Would not be coming back..... miscommunication and this guys attitude after we figured out the mistake was atrocious..... It was an easy fix but apparently he wasn't happy about. read more

Had a phenomenal experience here! Sam A made it clear that customer experience was his top priority and he proved it when connecting with my 3 yr old, my antisocial husband, and my boomer dad with no hesitation just pure joy. That's hard to do hahaha. from snacks and entertainment to just truly getting to know us genuinely and naturally we really loved our experience. He was super knowledgeable which we really appreciated and was ready to walk us through each step and truly find the car that made our hearts sing. This was a rare dealership visit that I didn't hate and that I didn't have to be there all day fighting for the right deal. we left feeling so satisfied and with our sanity still intact haha. He took us to view the beautiful property of this dealership and it's gorgeous. it was cool to get introduced to the service staff and felt like we were solidifying a relationship not just a transaction. Love the new step of showing vehicle specific feature videos before you drive off! Our car was gonna have some cool new things and a video was way easier to understand it all and we could go back later and look at it. Highly recommend Sam A if you want an enjoyable experience with a great deal. We won't be going anywhere else moving forward that's for sure. nothing like the view back home after a great day read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

Don't buy a car here if you are female, full stop. I went in with my male partner, and they automatically talked to him like he was the decision-maker. When I asked to see the terms and conditions of the repair package (huge upsell for them), they sent another salesperson out to try a different approach. The salesperson (piknay) explained GAP insurance to me like I was an idiot after I said I wasn't sure we needed it. They did not have the charging cord for the EV vehicle that was purchased ready to go with the car. They made me drive back (over an hour + Golden Gate Bridge away) to the dealership to get it, claiming that it was locked in an office they couldn't access; I agreed after being promised $35 in toll/gas. I drove out there and they not only acted like toll/gas money was never discussed (they relented and topped off my tank for about $20), and then they gave me an off brand EV cord. The manager (Vishal) tried to tell me that hybrid models don't come with their own brand EV cords. When I said they absolutely do, he doubled down and walked away. His colleague tried to do damage control and say that what his manager meant was that used cars rarely come with the original charging cord. If felt incredibly dismissive for the manager to straight up dismiss me with information that was not factual, and I had the perception from all of the staff that it was because I am female. read more

5 stars awarded to Shay for an outstanding contribution to my car buying experience. If not for him this experience wouldn't have been so good as this is my second time buying here and the best by far. Never had such an attentive honest and straightforward car buying experience. No BS over here. Ask for Shay when buying or leasing it'll be a quick stop with a good deal. read more

Shay at Dublin Nissan did an excellent job helping us find our car. He is very good at what he does, kind, patient, and truly dedicated. He quickly understood what we were really looking for and made the whole process easy and comfortable. Shay went above and beyond to help us get the car we wanted, and we never felt pressured. Overall, it was a great experience, and we highly recommend Shay to anyone looking to buy a car at Dublin Nissan. read more

I called for an appointment the night before the appointment was set for the next morning at 10 o'clock. When I arrive. Zack was out there in the front with the car. He introduced himself to me and we went for a test drive explaining everything on the car. He was polite and friendly. I enjoyed having a conversation with him and the experience of driving the car always asking me if there was anything that I wanted to know about the car that he hadn't mentioned. It was a great experience.With Zack. I would recommend highly going to check out Dublin Nissan. I guarantee you'll have a great time choosing your new car. read more

I brought my 2025 Nissan aria in to the repair shop at Dublin Nissan dealership, and I'm sorry to say that I did not have a very good experience. I was visiting the Bay Area, and on my trip from Los Angeles, I had an unexpected issue with my vehicle and had to have it towed to my repair shop in Los Angeles. They were able to temporarily fix my vehicle, and stated that they had put notes into the system so I could go to a shop in the Bay Area when I got there. Dublin Nissan was the closest shop. I stood at the counter waiting for someone to arrive and help me, and I waited over 15 minutes and ultimately went into the dealership to ask for somebody to come to the counter. They stated that they were too busy to look at my vehicle at that moment, and stated that they would need to keep the vehicle overnight. I had to call them multiple times four days later since I had not heard from them, and was informed that somebody would get back to me which they did not. then, they stated that my vehicle was ready for pick up and when I got there stated that there was no issue with my vehicle. They also stated that they had reset my dash to delete the notification I had stating that there was an issue with my vehicle. I discussed the issue that I was having with the vehicle again, and also included the notes that I had from the dealership I normally use in Los Angeles, and also shared the information that the Los Angeles dealership had told me to say. They denied having any notes in their system, and stated that they could not find any issues-despite the Los Angeles dealership stating the opposite. My car did end up having issues a couple of days later, which were the same problems that I had prior. I had to take it to a different dealership due to my negative experience with Dublin Nissan. I will not be using this dealership ever again, their customer service was poor, they did not communicate properly, and did not repair the problems that I had with my vehicle. I would not recommend this place. read more

dropped my car for having brake service on 12/05/2024. i remembered that i got a coupon before but misplaced it somewhere. i had to change both axles: front and rear and the charge was $499.95 each axle - find the attached picture. service done and went back home. two days after service, i found my coupon and yes it just expired on 11/30/2024 but surprised me that the charge on coupon was $329.95 - find the attached picture. seriously with $170 difference per axle??? wow!!! i thought that after some years not having service here, they changed but i was wrong. not sure whose fault is it??? the company??? the manager??? the staff??? or the system??? will never have any service again here... read more

Dublin Nissan - expired coupon on 11/30/2024 for $329.95 and had the service without coupon at $499.95 on 12/05/2024 - wow!!! amazing!!! - Car Dealers Near Me - Dublin, California

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Drove all the way from San Jose to get the 2025 Nissan Frontier. I called and sales rep Fabiola helped me get the truck I was looking for. Everybody there was friendly and they offered me coffee or water while we were negotiating. Juan the sales manager made the price for the truck comfortable for me to purchase it. I recommend this dealership. They would go out of their way to get you what you want. read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

Ary was great! This review is almost a year late but i just want to say how helpful Management was also great with helping us out on the finance section! Ary did what he could to get us into that car! This place has phenomenal service! read more

Salesmen, Sam Alqaisi and Dev Sharma, were extremely helpful. Took time to explain to my grandson, first time automotive buyer, all the pros and cons on the car and loan options. Very informative on the test drive so he understood the safety and features he was purchasing. This is a far cry from our local dealership Cardinale Nissan. So happy Dev convinced us to come and talk with them! Sam took us on the test drive and explained the different options available for a first time car buyer WITHOUT TAKING ADVANTAGE! Please check this dealership and these two salesmen out!!! Couldn't be happier with the car!!! read more

Dublin Nissan - Such a great day!! Thanks so much! - Car Dealers Near Me - Dublin, California

Update: The battery that they replaced is a little over a year old and died. Brought it in to be replaced since it's under warranty but they were charging me to have it check. Misadvised by Service Advisor and they are doing nothing to fix the situation. I do not recommend taking your car here. Typical dealer taking your $$$. read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

We purchased a 2022 new Nissan Pathfinder from Dublin Nissan in February 2023. We had a great experience all the way around. In April 2024, we were rear-ended in an accident. The insurance totaled our car. We went back to Dublin Nissan to sign some documents to get a refund on a product we had previously purchased. We still had not decided upon another Pathfinder. We met with Phillip Thai in finance. He asked about a replacement vehicle and he looked at their stock. They had one 2024 Pathfinder, with the exterior and interior color and the trim that we had purchased the year before. He had his salesperson, Billy Mustafa, bring the car up. Billyanswered all of questions and explained the new options that were on the 2024 that were not on our previous vehicle. Philip and Billy both stated that they would take care of us and customer satisfaction was key to them. We agreed on purchasing the 2024 and the both of them made the rest of the afternoon pleasant. The dealership is new, spacious and modern. We couldn't be more pleased with our entire purchase, not once but twice. We definitely recommend Dublin Nissan as an option for anyone looking to purchase a Nissan. Make sure to ask for Billy in sales. Say hi to him and Phillip in finance for us! read more

Sam and Jack are both awesome! They both were very helpful and transparent. Sam mostly helped us through the process and provided an awesome experience. Also, I've been getting my frontier serviced here for years and have always had a great experience. Best dealership in the area by far. No pressure tactics and a smooth transparent experience! read more

You all need to go see Carmen at Dublin Nissan. We are getting our 2nd car from her. She has gone above and beyond to get us a great deal. She has made our car buying experience quick and easy. Was able to get us the cars we want at a great deal. Thanks Carmen! read more

TLDR; Classic bait and switch. They do not honor the price match deal that is prominently displayed on their own website! The details: I'm a loyal Nissan owner who gets both our vehicles serviced at this dealership. Last week I made an appointment to get my tires replaced. I noticed on their site that the price of the tires were higher than those of other tire shops in the area, but they had this large message claiming that they price match. I spoke with the parts department on the phone while scheduling my appointment in order to verify the exact tire model they had available for my car. A quick check online shows that other stores in the area had the tire for 20% less. When I ask about price matching they told me that I needed to discuss that with the service department since I was getting the tires as part of a service appointment. I get passed over to service who after going over all the other details of the appointment tell me that price matching is something I need to discuss with Parts. So I get transferred back to the Parts department where I sit on hold. After a few minutes I hang up feeling like I would just come to the appointment with proof of the price at their competitor and get the price match done at that time. Wrong! I stopped by the Parts Department to discuss the price match with them but was once again told to discuss it with my service agent first. After waiting around for the service agent, he takes my printout of the competitor's price to speak with someone and comes back to say that they will not price match because "They don't price match anymore." He blames the Parts department but claims there is no one there for me to talk to about this cause the parts supervisor is not there today. So, I'm supposed to complain to "Mike" on Monday. Needless to say I cancel the tire installation and wasted half my day with this dealership. read more

Dublin Nissan - Bait and switch Price Match claim. - Car Dealers Near Me - Dublin, California

Listen, I'm a car girly who has had too many cars in the past but the experience here was the best I've received. Like most, I walked in not thinking I was going to buy something and the next moment I black out and I'm driving away in my new 2024 Pathfinder. Sam is a great guy and super attentive. He made sure that I knew every feature of the vehicle before I drove off, made sure to pair my phone and even put on my personal license plate frame after he already put the plates on (sorry Sam)! The sales manager Vishal was very attentive too! I brought my kids in (big mistake since they are wild animals) but they made me feel like I was family. If you're looking for your next vehicle run, dnt walk, and they will for sure take care of you! Thanks again for the awesome vehicle! read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

They hooked me up on my brand new frontier Pro4-X! They really just want to help their customers and the process went extremely smooth. Thanks guys! read more

Dublin Nissan - My new truck! - Car Dealers Near Me - Dublin, California

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What great people and such a smooth sales process! I dreaded going into the negotiation process for a Nissan Airya as I didn't care for the salesman going back and forth to management. But this salesman, Billy, was swift and intuitive about my needs in buying my first EV car. He was very congenial and informative about the advantages (especially regarding safety & reliability). I'm very pleased to be dealing with Billy, a consummate professional who was very informed and instantly spot-on about my needs and concerns. Give this young man a promotion! Even though I paid cash, I still had to deal with the finance manager for the paperwork. Philip was sensational, as well. He thoroughly but swiftly went through the paperwork, immediately addressing all of my questions as we went along. Philip is a highly skilled professional who deserves all of the promotions and bonuses Nissan can offer. And...what a gorgeous brand-new dealership. Easy to access and away from the busy traffic you experience at other dealerships on the auto mile stretches. These professionals will truly take care of you! Don't waste your time elsewhere! FYI I wasted weeks looking for another popular brand only to find that the dealerships were buying them online before customers could get to them, then jacking up the price to list on their sites. And...one rep told me he sold the car i was interested in he bought for his daughter! Don't waste your time on these sharks! Go with people who take care of you. These people at Nissan actually set the car aside for me personally. Now that's service! read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

I have seen a beautiful place and very nice and organized, I met Mr. Jonny and Mr. Philip they were very nice people and very helpful. They tried to help me choose the best options and gave me the best deal. read more

Ms Fabio was such a sweet young lady this is my 4th maximum, and she help me with my fourth nissan,,I love this place took good care with me Thank you Fabio read more

Very pleased with my experience at Dublin Nissan! The whole sales team was very professional and knowledgeable especially Zach who helped me through the whole process giving me the best value for my trade. I definitely recommend this dealership and will be returning whenever I need a new vehicle. read more

what an amazing experience it was to buy my desired vehicle from you guys. I would to thank all of you specially Dev for making my car purchase hassle and stress free. Will recommend all my friends and family to you for their future purchases and keep up the good work. Sorry for the late review. read more

I've been to a lot of the nearby branches of the Nissan dealership but Dublin Nissan has been one of my favorite ones so far! At today's visit, Jose Coyotizi was my service advisor - I really appreciate his patience and willingness to explain all of the services my car will have to eventually undergo while addressing the reason for my visit today. This allows me to prepare a budget and also have a better understanding of how to better care for my car too. I'd definitely return for the other maintenance and would recommend you all to stop by if you are looking for a trustworthy Nissan branch! read more

Dublin Nissan - lounge waiting area - Car Dealers Near Me - Dublin, California

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Very, very poor experience. Negotiated on a new 2022 SUV, they reject my last offer, which is fine, then come back and say it's fine. 6 months later on my first oil change, I find out they replaced a comprehensive service contract (prepaid maintenance) to an "oil changes only" policy. Only way they could make the deal, I guess, but they didn't mention the change - to the end they said it was a comprehensive coverage contract. $2,755 maintenance contract that will basically provide 5 to 7 oil changes. Don't believe me? See the picture. SHADY. OH, and the best part, went in for one of those overpriced oil changes and Alex (service guy) says I don't have a maintenance contract. LOL, the shady gift that keeps on giving. read more

Dublin Nissan - Car Dealers Near Me - Dublin, California

Service has improved drastically! Thanks to the service advisor, Francisco Mejia. He took time to explain what service package we had and as our lease ended so did the service package. However, we chose to buy the car and he made calls to Nissan and made adjustments for a service, based on the expired one. We haven't used the service package as per the scheduled allotted time, he was generous enough to honor our expired car service for just this one time. Appreciate the patience with which we were explained about the situation and the service provided. Thank you once. read more