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1. Dublin Toyota

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Dublin, CA

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Dublin Toyota

3.6 (2.8k reviews)
Closed 9:00 am - 9:00 pm

Services - Dublin Toyota

Auto brake repair

Auto engine repair

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Bryan R.

I'll start with the TLDR update (since it's an exhausting review), though feel free to read-on w/ the detailed update below if you wish to feel my pain: TLDR: Advisor I've never worked with prior (following dropping off my daughter's vehicle for a check engine light) asked my daughter to sign off on a nearly $5k maintenance to "tear down the engine to investigate the head gasket." We of course were suspicious (this is a Toyota & why we purchased Toyota's for reliability), calling 3 other Toyota specialty shops (ALL who said ALREADY? & that this was very rare/unusual), with one of the shops (following comprehensive diagnosis) stating, "I can tell you with 100% certainty, your gasket is not the issue... Issues with misfires were isolated to loosely secured & oxidized 3rd party plugs & nothing more... Upon replacement/clearing lights, the vehicle has been running flawlessly for over a month... Detailed Update: My daughter's Corolla displayed a check engine light less than two weeks after scheduled maintenance at Dublin Toyota, where the vehicle had been previously signed off as "Perfect/No Issues." I performed initial diagnostics w/ my OBD2, which isolated misfires (primarily w/ cylinder 3) suggested checking/replacing spark plugs/coils. I scheduled service w/ Dublin Toyota for further diagnosis, with the vehicle managed by an advisor we've never dealt with before (I won't name him outright, since it doesn't matter anyway / "one bad apple"). Within a day or so, the advisor called my daughter directly to approve a $4,800 quote for a head gasket replacement. The advisor (after stating "I realize this is very rare"), warned that the cost could exceed $4,800 following engine tear-down (depending on what else they may find), sending links for financing options and following up daily with texts. They later trimmed $300 from the quote. These daily calls/texts felt like pressured sales tactics which raised a massive red flag. Despite being told by the advisor that the car was not safe/should not be driven, I retrieved the vehicle ($250 out of pocket for the "diagnosis") while the advisor was on vacation. The Dublin Toyota Report only mentioned a simple combustion leak test citing excessive hydrocarbons, recommending a complete teardown of the engine to review the gasket. I had contacted (3) other mechanics (all of whom specialized w/ Toyota & stated the same thing after relaying the Make/Model/Years/Mileage, etc..., i.e.: "ALREADY?" The independent mechanic we chose (master mechanic referred/trusted to by a close family friend) ran more comprehensive tests, including a seven-minute combustion leak test (revving to around 2500 RPMs) where the color never changed (remaining bright blue). Their high level report (though more tests were performed) provided the following feedback: * Block test determined no evidence of excessive hydrocarbons * Engine Oil = CLEAN * They stated that our coolant was completely full & typically drains quickly with head gasket leaks. * Spark plugs, however, revealed that one of the plugs was so loose they barely needed a tool to remove. They took side-by-side pictures of the plugs, with Plug 3 being discolored, and so loose that the engine was not fully sealed, stating that this would absolutely result in a misfire. * They also ran a borescope into Plug 3's bay (providing me with the video) and stated, "I can tell you with 100% certainty that it is not the gasket," stating again that the loose and corroded plug is the likely root cause (then swapped our plugs with Toyota OEM 90919-01275). * As an extra test, they even swapped the Cylinder 3 and Cylinder 4 coils as well (with the new plugs) and cleared the codes. It's been about a month since this service, and the car has been running flawlessly following the spark plug replacement, with check engine lights not returning. I am disappointed, and as a result, I will be finding another (now inconvenient vs local) location to service my vehicles. Shame...

I came in a month ago just browsing-still unsure of what trim and color. I ended up meeting Lance (the manager) who truly helped with the process and made my experience amazing and worth coming back. Unfortunately the car I wanted wasn't available yet. I worked with Bobby and was kept updated until the car I wanted was on the lot. When we came in, the process went very smoothly and even got a good deal! Lance and Bobby made my first time buyer experience memorable!

My baby
David J.

I had an excellent experience working with Najib aka Naj at Dublin Toyota. From start to finish, they were professional, knowledgeable, and genuinely helpful without ever being pushy. They took the time to answer all my questions, helped me find the right vehicle for my needs and budget, and made the entire process smooth and stress-free. Their honesty, communication, and customer service truly stood out. I highly recommend asking for Najib aka Naj if you're looking to buy a car -- they went above and beyond to make sure I left completely satisfied

Feeling truly grateful and blessed today A huge THANK YOU to Kuya Bobby for helping me get my new Tesla Model Y I've known Kuya Bobby for many years, and one thing I can say is that he has always been genuine, patient, trustworthy, and always willing to help. He made the whole experience smooth, stress-free, and exciting from beginning to end Special thank you as well to Lance, the amazing manager, for the warm accommodation and outstanding customer service And to Rohan from the finance department for making the process easy and seamless The entire team at Toyota Dublin was absolutely wonderful. Thank you all for your kindness, professionalism, and for helping make this milestone possible Beyond thankful for this blessing

Doug Y.

I had a great experience at Dublin Toyota on Tuesday, February 3rd, thanks to Ricardo Villegas. I brought in my 2017 Sienna for an oil and oil filter change using my own supplies, and everything went smoothly. After the service, Ricardo was extremely helpful and professional, taking time to explain future maintenance needs and when to address them. I really appreciated the clear, honest advice. I'd highly recommend Dublin Toyota--especially Ricardo Villegas--for excellent service and customer care.

Shantel R.

I have been coming here for years! I know, I know...a glutton for punishment. But hear me out! I bought a new Prius in 2012 from a different Toyota dealer. That's another story as this is a service dept review, although I will say I'd never buy a car from these guys (terrible experience) but they are close to my house so the service location is convenient. First few years, service was great!! I had the best guy! I can't remember his name but he was awesome! Honest pricing, up front about costs and what was included, never tried to upsell me on a higher service. Was really honest about repairs and what could wait and what maybe shouldn't. I always felt like he was looking out for me, not just trying to sell some extra service. I would rave about him! I always make my appts online, the website pulls up my records and lists all the service options I have, I check the box for the service I want and I schedule the appointment. Easy peasy! Then I bring my car in one time and my normal guy is not there. Looking back, he probably wasn't making a sales quota or something. They told me he didn't work there anymore. So this new guy starts giving me a crazy price quote for my service and I'm like wait, that's not what I wanted, I picked the service I want and he starts going on and on and upselling me and I don't know a lot about cars, so I'm like ok I guess. A $150 service is now well over $400....like what?? And then afterwards I look at what they did and they didn't "do" anything!!! Move the floor mats around and "check" a bunch of random crap! I just wanted an oil change and fluids topped off. My car runs GREAT, I don't need a lot of add ons. I think ok that's not gonna happen again! I'm going to stick to my guns! But it did, it happened several more times! I told you in the beginning, I'm a glutton for punishment! Each time they sell you on some "enhanced service" and it's a rip off!! I don't think they even look at what you checked you wanted when you made the appt. If there is something wrong with my car I'll know, CAUSE IT WONT WORK! They make you pay hundreds and hundreds of dollars so they can spend time LOOKING for something to be wrong, or slightly worn out, so they can charge you even more!!! And they will make you feel bad about it too!! So bad!!!! One time I flat out told the guy, I only have x amount to spend on this service and he was shaming me! Made me feel so bad! I started crying in Target when he called me to give me an "update" on my car. You might be thinking...why did you wait so long to write a review? Because I don't like writing bad reviews! I did email their customer service a few times and leave remarks on the after service survey they send out. But, today was the last straw...I had to write a review. I been putting off service because I hate them, but it's time and again it's close and convenient and they have all my records, which probably say "sucker" at the top. Once again I schedule my appt online and I check the service I want (see photo) $175. I like that this service says "check brakes" because my brakes were a little squeaky the other day and I do want them checked. It's probably time. I send my husband today to the appt with my car cause he's off and really I'm just SO OVER THESE PEOPLE AND THEIR CRAP, and I think maybe they won't do this to my husband. WRONG!!!!!!!!!! My husband messages me and he's like ok it's gonna be $641!! $641??!!!!!! I text back and I said "is that with new breaks?" and he said no just for the service! Suffice to say I went insane! Again the upsell from a $175, 110,000 mile service, up to almost $700!! I'm done! Really done. Last time. We want a new car too and I can tell you where I won't be going! It's sad cause I love a Toyota! Beware! They will upsell you on the most expensive service that does NOTHING but "check stuff" and they don't even act like you have options. Be stronger than me!! Stick to your guns! Or, just go somewhere else. Oh and the guy in another review that mentioned the coupons...it's all true!! Why do they even bother sending them out. In the 10+ years I've been going there a coupon has never worked! UPDATE: My hubs just left there. $136!! Looks like he held firm with the initial service I wanted AND maybe he got a coupon or they felt bad for him that I went insane...lol I'll still never go back!!

I had a great experience working with this auto representative.   Dublin Toyota   Sohail- Salesman Lance- manager Matias- finance

I had a great experience working with this auto representative. They were professional, knowledgeable, and genuinely focused on helping me find the right solution without any pressure. They took the time to answer all my questions clearly and made the entire process smooth and stress-free. Their honesty and attention to detail really stood out. I would highly recommend them to anyone looking for excellent customer service in the auto industry. Dublin Toyota services Sohail- Salesman Lance- manager Matias- finance

Jamee S.

The hubby got a new bZ4X. He's been eyeing one for about a month, next was inquiring about it and talking to Bobby M. here at Dublin Toyota. There hasn't been a lot of inventory for the bZ4X but Bobby has kept us informed when they get any on the lot. Well, our persistence paid off. The hubby walked in to see if he could negotiate a deal - after about 30 min, they came up with an agreement so he was able to drive it home. Thank you, Bobby for your patience with my husband and your great service with a smile!

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Had a very good experience buying the hard to get Rav4 plugin with Suman. Believe it or not, other dealerships were marking them up by 15k!

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Ask the Community - Dublin Toyota

What protocols have this location implemented to be Covid safe?

Hi, William- Thank you for your question. We invite you to visit our webpage dedicated to this topic: https://www.dublintoyota.com/addressing-covid-19-at-the-dealership.htm - we hope this provides answers to any questions you may have. Sincerely,… 

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Review Highlights - Dublin Toyota

This was until Bobby Mesina, the salesman kindly greeted us and took his time in showing us many different options.

Mentioned in 67 reviews

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My son was shopping for a reliable, inexpensive car. He searched all the usual websites. We found a…read morepotential car at Jay's through CarGurus. [Advice to car buyers: Get a Pre-Purchase Inspection. It's worth it!] Brian, the owner, is an honest dealer. We asked about taking the car to a local mechanic for a Pre-Purchase Inspection. He had no problem with that. The car checked out and was mechanically sound. Next, we needed to make a deal that the young man could afford. We researched the car and knew what it was worth. Brian also knew its value. In fact, he posted the KBB value in the windshield and showed his price was a fair amount less. Then came financing. Brian had a couple of options, but my son was not approved for them. We went to a local credit union, where he did qualify for 80% financing and payments he could afford. Brian was patient, supportive, and stayed in communication with us through the process. When it came time to pick up the car, he even opened the shop an hour early, just for us. I don't understand the bad reviews here. A couple of them appear to be from fake accounts. Our experience with Jay's was superb. I recommend that you check it out.

Spoke to Bryan on the phone, I told him about my situation (rebuilding credit) and he asked me to…read morefill out a credit application, pretty much assured me that they could approve me. He ran my credit, and basically ignored me afterwards. Now I have another hard inquiry and Bryan didn't even have the decency to call back.

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***BEST, MOST AMAZING DEALERSHIP AROUND***…read more T&T Auto Wholesale is hands down the BEST DEALERSHIP I HAVE EVER DEALT WITH! Shane and Dave are so much more than a business, these guys are legitimately family! They have gone well above and beyond what anyone in the market for a car could ask for! I have spoken with David more than 15 times on the phone, just to make sure I get the exact vehicle I want. MOST dealerships are all about numbers and selling a vehicle, but NOT THESE GUYS! David, the guy you NEED TO BUY YOUR NEXT VEHICLE FROM! Words cannot even describe how happy and lucky I am to have met Shane & David. I just had an hour long phone call on a SUNDAY NIGHT to discuss how they found the PERFECT CAR for me, and it has even more than I asked for! I genuinely think of David as family, and I can not recommend him and T&T Auto Wholesale enough!!

**BEST CAR BUYING EXPERIENCE...EVER** and no, I'm not paid/incentivized, I just mean it!…read more T&T Auto Wholesale, and specifically Shane was just amazing as a car salesman to work with. Yes, we don't often have good car sales experiences, but this one changed my perception with Shane. He was most courteous, polite, helpful, and gave me some much information that I really do feel he truly went above and beyond! From the first time I went on a test drive to the final delivery of the vehicle, Shane made us feel like family and gave us the best treatment and service that I could have asked for. I bet the dealership wouldn't have given me what Shane provided - from DMV paperwork to taking care of all the details that go along with ensuring a CPO is still as good as new! Not just me, but I'd recommend Shane to anyone who's looking at buying a car - just call him, YOU WON"T REGRET IT! Very professional, no pressure selling, and genuinely caring for customer happiness!

Dublin Toyota - car_dealers - Updated July 2026

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