I stopped by to ask a service related question this morning and Ron was incredibly helpful! He took time out of his busy day to solve my problem and I couldn't be more appreciative. Especially since the nearest Hyundai to me is an hour away. Thank you for your great customer service Ron! read more

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away. Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere. read more

The website does not work for making appointments. When you call the service line you are connected with a bot that sends you into an endless loop. NOBODY wants this EVER. If you want a 5* rating you need to pay a human to answer your calls. read more

My wife's car has been at the service department since late November and hasn't been worked on at all. The issue is that the engine failed due to connecting rod bearing failure. This is a known issue and there was a warranty extension on it, which covers 15 years, or 150,000 miles. There were class action lawsuits for this and even multiple Facebook groups where there are 39k+ members experiencing the exact same issue. My wife's car is only at 82k miles. She's a secondhand owner and has owned it since 62k miles. The reason for the denial is because she doesn't have the service records from miles 0-42k. Unfortunately, it was previously owned by Enterprise, who do their maintenance in-house, so these records do not exist. My wife has all of her service records since owning it in place, and the service techs even stated that the valve train looked good. The service manager even confirmed that the failure was due to the very issue that the I know that Hyundai Corporate is ultimately the ones that are responsible for shooting us down, but Dublin Hyundai has not been helpful during this process. There was a full 2 week period where contacting the service manager was impossible. The phone would legit ring anywhere between 6-12 minutes before anyone would pick up, they'd then forward me to to the manager's voicemail. I left at least 9 voicemails before getting a call back. Our regular service rep also doesn't call back when he says he will and never responds to our emails. I've had to head directly to the dealership to speak with them. The most stressful part of this whole dilemma is that my wife is now 29 weeks pregnant and she's been without a car for essentially a full trimester's worth of time. They wouldn't offer her a loaner because no work has been done on the car. The people we've spoken with the the dealership are nice enough, but horrible with communication and follow through. Needless to say, we're burnt on Hyundai as a whole. read more

Shitty overall experience. CarFax listed vehicle Certified and personal used only. Got to dealership and it was a courtesy service (loner) vehicle with bad scuffs, chips, dog hair, and makeup in the interior. Test Drive - so vehicle supposed to be certified but the alignment was completely off during the test drive. Big question on how they are certifying their vehicles. They didn't even fix one of the open recall during Certification process which they took an additional hour after I purchased the vehicle. After multiple requests the vehicle still wasn't cleaned properly. I just checked today that the engine oil level is low, and they told me the oil has been changed at time of purchase. Financial department - I told them upfront that I have pre-approval from Credit Union. They made up some bull**** excuse to fill online application for a temporary credit loan hold for 7 days, so I can work with my Credit Union wire the money or shop for different loan. Sale agent, Alex, confirmed that they will NOT run my credit report so my credit score will not get hit. Now, I walked into the Finance agent office, Tommy, who already ran a hard check against my credit and gave me the same interest rate as my credit union without my consent. When I asked, I never authorized this. Tommy said, "oh well". Such a shitty response. Tommy said it's a 7-day hold, so you can work with your Credit Union. I signed all paperwork; He tried to sell me additional stuff... said No to everything. At this point, car is not clean, when I asked about there are only 27miles remaining before gas runs out, they fussed about it and fill tank only half way for a $40,000 vehicle. Shitty dealership. After 3 days, I talked to Tommy once, said still working with my Credit Union. 4th day I called with a decision and left Tommy a Voicemail. 5th day I called again and emailed multiple times to Tommy, no response. 6th day no reply from Tommy again. 7th day the deal locked with Their preferred lender automatically without my final 'Yes'. Such a shitty way to deal with anyone by not returning calls and/or messages. I still haven't heard anything from Tommy it's been over 3 weeks. I would NOT recommend Dublin Hyundai dealer. They have questionable ways of Certifying their vehicles and Questionable Finance Department. read more

Absolute joke of an experience. If you are a cash buyer or paying with a cashier's check, save your time and go literally anywhere else. I was dealing with Saeed and Nadeel, who originally agreed to accept a cashier's check. But the second I walked in and made it clear I was not doing an unnecessary hard credit pull, the entire vibe changed. They completely moved the goalposts--trying to claim they couldn't sell the car unless I ran my credit, or throwing out nonsensical excuses about how banking security works. Let's be clear: a cashier's check is guaranteed funds. When they realized they couldn't trap me into a predatory, back-end financing deal to hit a quota, they panicked. After wasting my time, Saeed and Nadeel couldn't handle a customer who actually understands finance and stood their ground. They literally texted me afterward saying "we won't be selling the car to you" just to get the last word and soothe their bruised egos. Shady, old-school dealership tricks at their finest. Do not trust Saeed or Nadeel with your business. Take your money to a dealership that actually understands basic banking and respects your time. read more

IF I COULD GIVE NEGITIVE STARS, I WOULD! If you are thinking of getting work done at their service department, DO NOT, RUN THE OTHER WAY!!!! I took my car in for an oil change and walked away spending $500!!!! Let me count all the lies..... I was told they were the only place that could service a Genesis G70 because it was more entailed than a simple oil change (LIE #1) it ended up costing $350 for an oil change. I was told there was an actual nest in the cabin air filter making it hazardous and needed to be changed. (LIE #2) After it was changed, I asked to see the old filter, and when he brought it to me, he said "oh I'm going to have to eat crow, it didn't have a nest in it, just some debris", (which was a single little leaf and some dust) that was another $150. Then I was told both front and back brakes needed to be changed. That the back brakes were at 1mm and dangerous to drive. (LIE #3) I was told that would be $3500. I decided to get a quote elsewhere for the brakes and when I did, was told I did not even need brakes! This company is so shady! All they do is lie and try to get you to spend as much money as possible. With the economy being what it is, making money tight, they should be ashamed of themselves! It should be against the law to flat out lie about repairs needed. SMH They are the reason mechanics have a bad name! BOTTOM LINE, DO NOT GO TO THIS DEALERSHIP FOR REPAIRS UNLESS YOU HAVE MONEY TO BURN! read more

Ask for Bilal in the sales department he was stellar. Can't speak highly enough about him. Went to many dealerships and no one gave us service like he did. He got the exact model and color we were looking for even though they didn't have it on the lot that. Had to order parts for a spare kid and roof rack cross bars. Bilal handled the go between with the parts department. Truly went above and beyond to take care of me as a customer. read more

Dublin Hyundai - 2026 Sel Premium Pallisade Hybrid AWD - Car Dealers Near Me - Dublin, California

I came in at 6:30p to make an attempt for purchase with cash offer plus partial credit card on a vehicle that is least than 7K.

These cowboys charge $1200 in Dealer add on's, to their used car prices. Beware! They were trying to sell a Lexus Ux with over $2000 in body damage to the hood of the car for well over market prices. read more

On a routine service visit for our 2012 Hyundai Genesis a slight leak was discovered on the right front brake line. Our Dublin service rep Ronesh Kumar found that the required brake line parts for our 14 year old 2012 brake line would take 2-3 weeks to arrive and we could not take our car home until the brake line was repaired. I requested that he think out of the box and try expediting the parts process by looking beyond the Dublin parts dept.. And he called back next day that he found the necessary parts at a Los Angeles dealership and they would be shipped to Dublin within 3 days. I want to thank Mr. Kumar for his efforts to get our car brake line replaced and vehicle returned to us way sooner than the 3-4 week earlier estimate. read more

Anil was an awesome to rep work with, and I love our new car! We conducted the entire transaction remotely, which was a new experience, and it went smoothly. There wasn't any need to haggle, because the price was competitive. They even delivered the car to us! Five stars to the sales team at Dublin Hyundai! read more

Dublin Hyundai - Black 2025 Ioniq 5 - Car Dealers Near Me - Dublin, California

STAY AWAY - Unethical Business Practices & Refusing Refunds I have been trying to cancel my extended warranty from one year ago, only because I drive too less to meet the extended warranty range. I have contacted Tony from Finance four separate times, either in person or through email, and while they initially gave me excuses about 'forwarding to a director,' they have now completely stopped responding to my emails. It is clear they are intentionally stalling to keep my money. This is unprofessional, unethical, and potentially illegal. I am now forced to file formal complaints with the BBB and the State Attorney General. If you value your time and money, do not buy a car here. They are quick to take your money but will ghost you the moment they owe you a refund. Avoid at all costs. read more

I wanted a Genisis GV 70 and this is the only dealership in my area. Unfortunately, I find the dealership to be unresponsive in many ways and if there was some way I could find another to fulfill all the services I purchased I would Go there. It is impossible to get anyone to return my calls. I think the owner and manager would care more about what goes on and try to satisfy their customers. My advice for anyone looking for a Hyundai or Genisis is to LOOK ELSEWHERE. read more

We recently purchased a 2026 Kona from Dublin Hyundai and the entire process was smooth and hassle free. The sales team was pleasant to deal with, which made our car buying experience a positive one. We will definitely consider Dublin Hyundai the next time we are in the market for a new vehicle. Cathy & David B. Pleasanton, CA read more

Incredible service. I actually got a hold of a live person when I called and they handled the appointment without transferring me everywhere. Minimum information needed because they already had it from my phone number. I was already stressed a little bit and they made it easy when I arrived on my appointment time. I was acknowledged by an assistant that somebody would be with me soon. My service advisor was Melissa Cardwell. She was kind, genuine and so easy to speak with. She addressed my issues, and informed me about a necessary recall. As she was taking care of them, she kept me posted while I was in a very nice waiting area which had a coffee bar and a variety of drinks and a few snacks. Fantastic dealership great job by the staff. read more

Dublin Hyundai - Genesis GV 80 - Car Dealers Near Me - Dublin, California

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Terrible customer service, showed up to get my car serviced on Saturday - noone around, had to ask all over and wait for someone to help, they never notified when done, tried to call two times they kept transfering and never got an answer so just had to drive there to find out if it was ready. read more

Subject: Updated Review for 2025 - Outstanding Service! Dear Dublin Hyundai, Team, I wanted to take a moment to update my review for 2025 and express my continued appreciation for the excellent service I've received. First and foremost, Marika has been absolutely outstanding! I also want to extend my gratitude to my service advisor, Melissa, for her exceptional assistance. I recently brought in my 2020 Hyundai Palisade for service, and once again, the experience exceeded my expectations. The team promptly identified and addressed the necessary repairs, all without hesitation. When you invest in a vehicle, you want a brand that truly stands behind its warranty--and Hyundai does exactly that. It's no surprise they've been recognized by J.D. Power and Associates as a top company. Because of this level of commitment and customer care, I will always bring my business back to this dealership. It's reassuring to know that when service is needed, I will be treated fairly and with professionalism. Thank you again, Marika and Melissa, for your outstanding support--I truly appreciate it! Best regards, Jose Sandoval read more

Service? Try scam. I purchased a vehicle from this location in 2018, and getting service here has been nothing short of a nightmare. This is in spite of purchasing an extended warranty, in spite of working smoothy with the sales and finance department, and in spite of repeated calls, emails, and correspondence. They can get you a car, but you can be guaranteed that they will do everything in their power to not work with you if the issue is inconvenient. Be prepared to do your own personal ad-campaign if you intend to get service at this facility, because they sure won't have your interests in mind. read more

This review pertains to the exceptional quality of services from Dublin services team member. Is like to thank Rahil for the amazing service and attention to details. He's very friendly, courteous, understood my service needs. He went above and beyond to get the event service prioritized for his technician and avoided me a trip to the service center. He deserves a pat on the back and recognition for his customer service. read more

We had one of the worst experiences at this dealership. The salesperson who approached us was clearly inexperienced--she didn't even introduce herself, just walked up and said, "I heard you are interested in a car." She showed us the car, but when we asked for an out-the-door quote on a Hyundai (after explaining that we had already driven it elsewhere), she scoffed at us and sat us down at her desk. Instead of providing the quote we asked for, she kept pushing us to give her the price we wanted to pay. We were confused because all we wanted was a clear out-the-door number. She left to "get the quote" but disappeared for about 10 minutes, only for her manager, Manuel, to show up--also without introducing himself. Get this, I find out on the site his actual name is Will Amiri. From the moment he sat down, he was aggressive and condescending. He kept repeating that we didn't understand him, but when I asked him to actually explain what he meant, he deflected and avoided answering. There was no language barrier--he and I are both American. Instead of clarifying, he blamed us for not understanding while refusing to explain anything clearly. To make things worse, as my husband was speaking, he kept staring me down. I stared right back until I finally said we were leaving because of how unhelpful and disrespectful he had been. This was honestly the most unprofessional dealership experience we've ever had. They were dismissive, unwilling to explain, and quick to blame customers instead of being transparent. Do not waste your time here read more

The service from sales men was horrible. I drove over an hour to see a car. When I got there they had me wait another 45 minutes when there were other sales people. Also I bought a car from them and still haven't seen it. They were having me sign paperwork before I was even able to see the car. I have called in 4 times and each time they say they will get back to me they don't. Also they made copies of my loan paperwork without my permission. This dealership is pretty shady. I worked with Billy and Anthony for a Genesis. Stay away from this dealership! read more

If I could dump the brand new Genesis Electric I bought here 8 mos ago I would. Within weeks of purchasing the car, it was apparent the AC system did not work properly. After a day in the shop, they couldn't ID the problem so got it recharged and sent me on my way with dye in the system to see if there was a leak. Meanwhile, the screen in the car began intermittently turning on and off. That system has now been recalled and replaced. A few weeks ago, as the temps got very toasty, the AC system began acting up again. Back to the shop....2+ weeks (!) later, I still do not have a functioning car. They said they needed to "order the part". I guess they keep their inventory at the International Space Station because if the part existed anywere on earth, they ought to be able to get it in less than 2 weeks, no? Word is that they fixed the AC and the screens but a promised detailing on the car has now required a 2nd trip to complete and I just got another call that the car needs another day (to detail the car...come ON!). The communications from the service area are terrible. Honestly, stay away from this car and this dealership in particular. What a nightmare. read more

If you want to be treated like a second class citizen because you are woman this is the place for you where it Ali's all show and no substance. You'll get great pricing over the phone and then the old sales car techniques of making you stew at a desk alone for 10 minutes is quite the norm here. The cars are fabulous but they are not worth your time , your self respect or your money. Go to another Hyundai dealership one that deals like it is 2024 and not 1954. read more

Never have service here unless you have endless anounts of free time. Made an appointment for a oil change as it wasnpart of the lease agreement and free of charge. I am now 3:45 into my pil change and was told another 45 minutes. The service advisor said 1.5 hours tops. I was OK with that as I brought my laptop to do some work. Well.....not worth being serviced and certainly without a reasonable expectation. read more

Amazing job Mr RON.. So greatfull I get my fix on time!! Whole staff is so helpful. I waited only 45 minutes. Thank you read more

Adil is the man. He worked with us and helped us get the car we wanted. We got the right payment w/ warranty, GAP and he got the car detailed. Come get your car from Salesman of the month! read more

Dublin Hyundai - Car Dealers Near Me - Dublin, California

I gave Dublin Hyundai service a chance after a couple years of avoiding them and was pleasantly surprised. Their leadership changed and it's quite obvious as soon as you walk through the door. The staff is now helpful and friendly with what appears to be a much healthier work environment. They still have some relatively new service representatives but they now seem to have the experienced team members to back them up and support. They seem to have the goal of customer service in mind and are willing to grab supporting team members when needed. Charlie the service manager is great. Eddie which seems to be the shop foreman is phenomenal and earned my trust quickly with his detailed explanation, and recommendations using his 30+ years experience. Tips: 1) Keep in mind they are very busy. Set expectations to work with people that are juggling several service tickets that may be a little rushed. I think they had a good balance of customer waiting and giving customer attention. 2) If you are questioning an expensive recommendation or honesty, nicely request an experienced person to explain. Their team has a lot of experience and showed integrity throughout my entire maintenance process. BigOTires vs Hyundai: I started using BigOTires when I wasn't happy with the Hyundai service team a few years back. BigO charged me 30 minute troubleshooting and recommended $800 of work which didn't fix a suspension problem. Eddie from Hyundai identified the issue before the car left the Hyundai parking lot on the test drive (20 seconds). Hyundai fixed it. read more

ABSOLUTELY AVOID THIS DEALERSHIP AT ALL COSTS! - From a Formerly Loyal Customer Let me start by saying that I have purchased three brand new vehicles from this dealership over the past five years. After our recent experiences we will never, EVER set foot in this establishment again. They have a pattern of deceptive practices and unacceptable customer service. The First Betrayal: The Kona Purchase (Kona SEL 2025) My wife and I arrived at 8PM, making it clear we intended to buy a car same night, provided we were treated well and not pressured. We were both looking to purchase new vehicles - my wife first, and I planned to buy mine a few weeks later once my current car sold. Our salesperson, Lauren, was pleasant but proved to be completely unhelpful and shockingly uninformed. She repeatedly listed features for the Kona SEL 2025 that were categorically not included in that trim level. We were told it had a power passenger seat, power trunk, heated seats, and smart cruise control. To our absolute dismay, after the purchase, we discovered none of these features were actually present. It was late, and despite my frustration, I calmed my wife down, explaining that Lauren simply seemed unknowledgeable, and since I had done my research and knew what the car did have, we proceeded. This was our first mistake. The final insult on the Kona: we were promised a free set of weather mats in exchange for a 5-star review on a specific survey link. We fulfilled our end of the bargain, only to be told later by Lauren that it was the "wrong link" and she "can't send the new one," effectively reneging on their promise. This is a blatant bait-and-switch tactic for reviews. The Second Betrayal: The GV70 Advanced Package Nightmare Foolishly, I returned. After selling my car, I was ready to purchase a new GV70 Advanced package. I visited on Memorial Day, hoping for a better deal given our recent Kona purchase and the prospect of spending another $65,000. Lauren put together a quote, but then tried to sell me a GV70 with over 100 miles on the odometer, claiming it was normal because "people test drive them, it is what it is." I explicitly told her that, given our previous negative experience, I was NOT buying the same day and would be shopping around. I asked for their absolute best deal, stressing that I hated pressure tactics (being in sales myself, I detest them). Their "best deal" was a quote for the "Advanced package" at $57,000 for that 100+ mile car, with the caveat that if I didn't buy it that same day, the price would magically jump to over $63,000. This is exactly the kind of high-pressure, scammy behavior I despise and asked them to avoid. A Breath of Fresh Air (and Honesty) at Genesis San Bruno I took their quote to Genesis in San Bruno, and the difference was night and day. The salesperson there was incredibly knowledgeable, helpful, and, most importantly, not pushy at all. After a test drive, their initial price for the GV70 Advanced package was higher, around $65,000. When I shared the quote from the Dublin dealership, their salesperson immediately pointed out, in plain sight, that the Dublin quote was actually for the BASIC model, cleverly disguised with tiny, barely visible fine print. This is, without a doubt, a bait and switch scheme. We also shared our horrendous Kona purchase experience. The San Bruno team was genuinely appalled and, as a result, lowered their price for the Advanced package down to an incredible $55,000 for me. This stark difference in pricing loudly screams that the Dublin Hyundai team was trying to literally rob us. My new 2026 Genesis GV70 from San Bruno came with just 3 miles on it, reinforcing how a legitimate dealership operates (separate cars for test drives vs. sales). The Final Insult: The Service Department (Kona Oil Change) Today, with 800 miles on the Kona, we brought it in for its first oil change. We were explicitly promised that the break-in period service would be included for free, on top of the 36,000 miles or 3-year warranty. Now, we're being told it's "too early" for an oil change, despite Hyundai strongly recommending a break-in oil change after 600 miles to remove metal shavings from a brand-new engine. We were told "there's no such thing" as a break-in oil change, even though the car's own manufacturer manual states it needs to be done. We were then given a "choice": either pay for it, or use one of our four included services for the 36,000-mile warranty. This is unacceptable. The Contrast Continues: Genesis San Bruno Service San Bruno Genesis assured me the break-in oil change is recommended and is complementary and does not deduct from my existing warranty services. Oh, and by the way, they actually delivered the free weather mats they promised, AND gave us a $200 gift card. STAY AWAY FROM THIS DEALERSHIP! Their practices are dishonest, their staff is ill-informed, and their service is abysmal. They have lost a loyal, multi-car customer forever. read more

A close friend of mine (Juan Chavez) works at this location. My wife and I have been needing a vehicle upgrade as both of our current cars are at the end of their lives. Juan recommended I talk to Nick Khoshaba about what options they had, and Nick totally hooked us up. The '24 Santa Fe is a smooth ride with some great features and decent gas mileage. We were able to drive away with a price within our budget. For my family of 7, it is perfect for our needs. Thanks for the recommendation Gabe, Nick took great care of us! read more

Dublin Hyundai - 2024 Santa Fe - Car Dealers Near Me - Dublin, California

Was driving my Mom's car doing errands on her behalf when the dash started flashing 2 warning signs. I knew 1 sign was for low tire pressure but I didn't recognize the 2nd sign. Luckily I was less than 5 miles from Dublin Hyundai. After inquiring about the purpose of my visit, Sayed quickly diagnosed the problem. Less than 15 minutes later, I was on my way. A quick fix, all without an appointment or hassle. I appreciate that. read more

It took this dealership over a month to complete my car sale. They made me come down to the dealership every weekend to follow up because no one at the dealership answers phone calls. Sales rep. Anthony Grijalva on day 1 told me that the check will be processed in a day or two but it was a lie. He went on to lie so every weekend I went in-person to follow up. He gave me his "personal" phone and never answered that either. He even tried to low ball the offer by saying my BRZ does not have any luxury features. Ofcourse it doesn't, it's a performance car, buddy! Just an unprofessional, disrespectful and frustrating person to deal with. Finally the site manger - Adnan, stepped in and cleaned up Anthony's mess. But then, their accounting department had another week's delay to cut the check. I missed my car payment and had to pay one month's insurance. I should have just gone to Carmax. read more

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This is regarding my unresolved experience with this dealership and Hyundai corporate. I brought my vehicle in August 2024 for what was determined by the on site mechanics to be caused from a known recall. I have all the paperwork and messaged to confirm this. The 3 months of trying to coordinate an appointment was a major headache. The long story short of this issue was that Hyundai refused to take accountability for installing faulty parts (which are still in my vehicle - installed by their technicians)! So I'm writing this review as a last effort to get some help from this business. I'll keep it plain as I did on day one - I just want my vehicle safely fixed in a timely manner with no more sending me back and forth departments. Please have management contact me directly if you have any interest in rectifying these issues. This review has been updated to remove part of the original statement at the request of the dealership. read more

I apologize for the late post; however, I cannot and will not stop praising the service I receive at Hyundai of Dublin. From the moment I walked and was greeted by Melissa, I knew my time was going to be well spent. I was taken in, set up and went to the waiting area where the other Customer was waiting and put on my headphones expecting a long wait. Again, not to my surprise I was informed that my car was ready. One thing I noticed this time is that the sales reps were politely and quietly assisting other customers in the showroom as opposed to the other dealerships I previously reviewed here on Yelp. What I can truly say, is that my experience here has been nothing short of professional and personal attention, so when I am ready to upgrade (Palisade?) I will certainly come here. Thank you so much!!! read more

Update: We purchased our "new" car in 2024 and added on the Vehicle Service Contract which was supposed to cover yearly maintenance. When we went to get the car serviced, the service department turned us away saying that our car was "used" because it was a dealer loaner. We were never told this when we bought it, we were told it was freshly unwrapped that day. After arguing for hours we were able to convince the service department that we bought it new. Now, at the following service appointment, we are being told the same story and have been turned away from honoring the service contract that we bought on a new car. This has been a massively frustrating experience and I recommend anyone stay away from this dealer and their shady approach. Also, the good reviews are only because they promise free items in return when you buy a car there- don't trust any of the good reviews. read more

Strange dealership. I inquired about a vehicle via internet a month ago. They responded, yet when I asked for pricing they didn't get back to me. They have now reached out to me about 2 or 3 times asking if I was interested, but they still ignore my responses. I'm confused why they keep messaging me. The car is still on their lot as of today. Not sure what's going on with these guys at Dublin. read more

Poor communication and giving false expectation of services given. A summary of my experiences include requiring a half day for an 18 point inspection and tire rotation and that was with an appointment. Left 3 messages for the manager before getting a call back. A manager promising me that I could come in for wheel lock removal but did not communicate that with his team. Telling me it would take "5 minutes" but on arrival being told it would take 1 hour. No apologies and no attempts at service recovery. read more

I've been going here for purchase and service of my last 3 Hyundai's, but not anymore. Despite having an appointment, it took 38 minutes to check in. The service department is chaotic and they seem to be on a mission to up charge. read more

WORST Service Department Tried to put zero star but couldn't post. We dropped off our car for the 10:30 am appointment. We waited for 20 mins upon arriving until finally someone came to check us in. Already a bad sign ... We left it until we returned at 2:49 pm when we texted the service advisor Melissa Cardwell we are back. After another hour, we called Melissa & was told it was not done yet because they were busy. We looked for our car at 3:30 pm and it was not in the queue where cars were getting serviced. At 5 pm we finally saw it in the queue and by 5:30 pm we complained & asked for the manager who didn't introduce himself & made more excuses for us having waited for our car to get service with an appointment at 10:30 am. Melissa came in & said to us, "we didn't call you yet?" We asked where is our car and the manager went out. Melissa came back to us to offer us some discounts and free service next time for the inconvenience. We did not care and said this was unacceptable. We were told to wait another 20 mins. No one else was waiting in the area except us. It was 5:51 pm when we finally got our car. Since we bought our car here in 2017, we've been coming here to get the service. Last year was almost the same long wait but we decided to give them another chance. Today wait time: 7 hours and 30 mins!!! Needless to say we are not going back here. A manager arguing with us. No customer service. No follow up from Melissa. Most horrendous experience with the service department read more

Terrible Experience With Hyundai Dublin - No Accountability, No Support, and Still No Refund After 5 Months!!! We purchased a car from Hyundai Dublin end of June, along with an HPP Pre-Paid Maintenance plan. Per the written policy, we are entitled to a full refund if the plan is cancelled within 60 days which is exactly what we did [Put in cancellation request within 30 days in fact!] . You would think that cancelling within 60 days as per the contract should be simple and straightforward. Not here. Instead, months later, we are stuck in a completely unacceptable deadlock where nobody will take responsibility: 1. HPP says they cannot process a cancellation because they don't even see an entry for our plan in their system. 2. Hyundai Dublin (specifically Anthony from Finance and team) keeps telling us it "takes time," but after 5 months, it's clear they never submitted the plan properly in the first place. Now they simply ghost us over email and never answer our calls. As a result, neither HPP nor Hyundai Dublin is able to cancel the plan - HPP has no record of it, and Hyundai Dublin has taken no action to fix their mistake. Meanwhile, money continues to be deducted from our account for a plan that never took effect and apparently never existed in HPP's records. We have followed up repeatedly by phone, email, and have been met with excuses, delays, and zero urgency. It is extremely disappointing that a simple cancellation requested well within the policy period has turned into a months-long ordeal with no resolution. At this point, we feel completely stuck: HPP cannot cancel something Hyundai Dublin never submitted, Hyundai Dublin won't correct their error, and our money continues to go out every month. We are still waiting for them to cancel it five months later!!! This has been one of the most frustrating and unprofessional customer service experiences we have ever had. If you value transparency, accountability, or basic follow-through, think twice before trusting Hyundai Dublin with your finances or extended plans. read more