We had a great experience with DAVID MONTES in the parts department. He went above and beyond to help us find the perfect duffle bag for our son's graduation, even sending photos and making sure we were confident in the quality. He was very responsive, attentive, and had it shipped out to us right away. Really excellent customer service and I would highly recommend working with him. Thank you David for going the extra mile!!! read more

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic sales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute! read more

So picture this: it's Saturday morning, I'm minding my own business, and my wife casually asks, "Should we get an EV?" Now, I'm a simple man. I said sure -- but she should probably think about which EV, because that's where things get real. Fast-forward ten minutes and she's deep into reviews, comparisons, YouTube videos, the whole nine yards. Turns out BMW is killing it in the EV game, so suddenly we're deciding between the various options We landed on the i40 because it had the right mix of "responsible adult purchase" and "ooh shiny buttons," especially with the parking assist. Only problem? There were exactly two available: one in Missouri and one at East Bay BMW. And since we live in Southern California, Missouri was... let's just say not in the running. On Sunday, my wife reaches out through Edmunds, and we get greeted by an AI chatbot. Not exactly the warm, fuzzy human interaction you want when you're about to drop a chunk of money. But by Monday, we were connected with Aaron Festejo, a real human being with real human patience, and suddenly the whole experience leveled up. We told him we'd be trading in our current car, and he immediately got the ball rolling. Gas prices being what they are, I decided the only logical thing to do was drive up to the Bay Area that night, crash at a hotel, and buy the car Tuesday morning. Aaron and I texted back and forth until 10 PM -- what to bring, how he'd hold the car, financing details, all of it. The man was working overtime like he was prepping for a NASA launch. Tuesday morning, I roll into the dealership at 10 AM, laptop in hand because I still had to work. Aaron had everything dialed in: paperwork printed, trade-in pre-reviewed, the car detailed, charged, and looking like it was posing for a magazine cover. Between my meetings, he'd pop in and guide me through the next step like a pit crew chief. Then I met James Ylagan, the finance manager, who somehow made signing paperwork feel like a pleasant conversation instead of a chore. That alone deserves a medal. I was done by 12 PM -- and honestly, it would've been earlier if my bank hadn't decided to take a scenic route with the wire transfer. Here's the part that really impressed me: Aaron was helping another customer at the same time. He asked if I was okay with that, and I told him I was half working anyway. But the guy juggled both customers so smoothly I barely noticed he was multitasking. That's skill. After everything wrapped up, I hopped back in my new i40 and drove home to Southern California. That drive? Absolutely glorious. Huge shoutout to East Bay BMW, to James, and especially to my guy Aaron Festejo. If you're buying a BMW, this is the team you want in your corner. read more

If I could give them zero stars I would've done that...My experience with the sales manager Jon Heppler at East Bay BMW was extremely disappointing. The level of communication is very poor, full of empty promises and not following through with his words. What should have been a straightforward vehicle purchase became frustrating due to a lack of transparency. Promises made during discussions were not consistently followed up on, and concerns I raised were dismissed instead of being addressed. As a customer making a significant purchase, I expected honesty, respect, and a genuine effort to resolve issues. A used car bought from a dealer should not start having problems within the first few months if the inspection was done correctly. Based on my experience, I would not recommend working with this sales manager or better yet the whole dealership. There are many dealerships that value their customers and provide a much higher standard of service. Unfortunately, this was one of the worst car-buying experiences I have had. read more

This dealership has amazing service professionalism is outstanding. They are courteous and attentive. They give you instructions every step of the way and keep you posted on everything that they're doing this place is outstanding location to service your BMW. read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

We started our hunt for a very particular car at Steven's Creek BMW. We left that location feeling almost like we were a "bother" to the sales person. There no one wanted to show us even a comparable car to the one we were looking to obtain, nor test drive, nothing, just an interior tour AFTER I suggested it. The next day, East Bay BMW called us up offering to UBER us to the store. They had the dream car and were happy to wash it up and get it ready for a test drive. From the receptionist greeting, the quick hand off to our sales person, and even the ease of talking through final packages in financing, I was dumbstruck with how hospitable and understanding the staff was. Nothing felt forced, it just felt like they wanted to welcome us into the BMW family with open arms, and in a way that was comfortable to our household. Thank you creating a standard of BMW I will forever associate to this luxury car. I'm glad it worked out and we were properly taken care of at this wonderful facility. read more

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Ben Simpson is a superstar service advisor. He takes his time with his customers and he truly cares about the outcome and his customers.

I'm not sure why the touch up paint looks so obvious. Bought it think it would match it does not! Pictured provided. As a BMW Mini dealership I expected better results. Just disappointed read more

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Always great service here from Daniel and Kier. Just beware that a "while you wait" oil change takes just under 3 hours from dropoff to finish, which is about 2x more time than competitors. Management needs to look at the process and incentivize the team to move these faster. read more

Great at up selling dishonest packages. Easily the worst servicing experience I've had. They sell a maintenance package (about $8k promising a loaner every time you dropoff for service), then give you a one way shuttle (the "service specialist" will ghost you when you need a shuttle back). Dropped my car for an oil change at 8 am and never heard back from them until 12 pm, showed up using Lyft and picked the car. They sent me a video advising I replace my rear tires due to multiple punctures on both. Took it to America's tires and they said those were rocks on one and fixed the puncture on the second for free. I have had amazing experiences from Subaru and Lexus dealerships, this one felt like a complete scam. Happy to share proof of everything I have listed. Do yourself a favor and avoid this dealership at all cost. read more

I was having a mechanical issue with my vehicle that I felt wasn't going to be the right decision to repair for my Needs personally and that's when Jason C reached out to me and was extremely helpful with probably the most options I have ever been given. After over a month of working with me and my time/ schedule, we were finally able to find something that was suitable for me. Needless to say, I was an extremely happy customer to have met & worked with Jason. read more

My sales rep was a good guy but the finance person Steve lied to my face about the rates I qualified for and the manager never came out to talk to me despite me asking 3 times after they baited and switched their verbal offer to get me through the door. I bought the car but the process was dirty and insulting. I told Steve I knew I qualified for 5.49 financing through BMW and he told me that rate was not available on the M4. Just a bold faced lie to my face. I bought it at 5.49. They told me they would reduce the cost enough for me to change the color and then insulted me with a fraction of that as an offer after I drove over an hour to buy the car. I would not purchase from here again. read more

Lito was our costumer care crew member from the first minute we entered to the company. He is absolutely caring and wants us to find a great dealership option , Lito tried his best to work with our budget and he was absolutely fantastic. Highly recommended him and his team read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

I had an excellent experience selling my X5 at East Bay BMW. Sales manager James Bingham and Client Advisor Diana Diaz help me , From the moment I walked in, the staff was welcoming and straightforward. James inspected my car quickly, explained everything clearly, and gave me a fair offer without any games or pressure. The paperwork was fast, and I was out the door sooner than expected. I'd definitely come back. read more

We had a great experience purchasing my son's car. I found the vehicle online, and before we even made the drive to the dealership, Brannon took the time to test drive it, send me videos and work through all the numbers with us. He was transparent, straightforward, and made sure we knew exactly what to expect--no surprises when we arrived. When we got there, everything was ready and just as discussed. He made the process smooth, stress-free, and enjoyable for my son. We really appreciated his professionalism, honesty, and willingness to go the extra mile to make sure we were comfortable with the purchase. I would absolutely recommend Brannon and East Bay BMW to anyone looking for a great car-buying experience! read more

Had the worst experience with this dealership..Sales men don't know their left hand from right, promise something and give a different scenario once you are there. i was always a client of this dealership, had a great staff, very knowledgeable and professional. not anymore. As for prices, totally ridiculous, and it is only a car. read more

I was in the market for purchasing a new BMW and decided to stop by this dealership. I had an excellent experience working with Enrique. He helped me to find the exact car that I wanted and helped me to work with his management to get the right price. They even offered a decent price for my trade in, but my wife texted me and wanted my RDX. It was an easy car buying experience at this dealership and I highly recommend East Bay BMW. read more

Bought a used bmw from a private lot. Went to East Bay BMW to do an inspection. Had the pleasure of working with Everardo Diaz in service. He is professional, knowledgeable, and pretty chill. Made the process very smooth. Surprised how quick he was able to schedule me to bring the car in (next day). It looked pretty busy when I got there. Cars in and out. He was later able to address some concerns and I am able to return the vehicle to the private lot within the return policy window. There was another service advisor who helped me out on some questions I had about replacing a battery. Everyone there seemed ready and willing to help. Also, shout out to David in the parts dept. Waited for me after closing to get a battery that I wanted for my other car. Solid! Not to mention their prices are far more reasonable than other dealers in the area. Not throwing shade on any local bmw dealers but I drove from San Francisco to Pleasanton and probably would again. Overall very satisfied with the customer support read more

I usually don't waste my time writing negative reviews unless it's well-deserved, and unfortunately, the sales team at East Bay BMW did it for me. I'd scheduled a test drive for a particular vehicle for Saturday, and we'd confirmed on Friday. To my surprise, I arrived early and a nice sales rep offered to track down the vehicle for me, only to inform me the vehicle wouldn't be ready until the following Wednesday due to needing service and parts having not arrived. There was no communication beforehand this would be a possibility, and no communication afterwards from the sales rep I was supposed to meet with (see attached photos), and I wasted at least two hours driving from San Francisco and back. On top of that, they send an automated message that I've "missed my appointment" and asked me to reschedule. Really disappointing, especially how they have a sign posted in the showroom which reads, "The customer's time is most important." Ridiculously ironic. I don't think I'll ever be back here and would actively advise against shopping here. read more

East Bay BMW - Email confirmation (with apparently false info). - Car Dealers Near Me - Pleasanton, California

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Excellent service from Ben Simpson. I brought in my X5 for an oil service and he notified me of a recall and took care of everything. The help is appreciated. I was notified of some upcoming services that may be needed - but I've never felt any pressure from service advisors at this dealership. Thank you. read more

These guys are the epitome of what a car dealer should be like! The salesperson (Lito), the manager (Greg), the finance person (David) and all the receptionists that I've encountered! They must all get trained on really focusing on making their customers happy :) . I can't really say what they did for me but what they did was beyond good customer service! I have to say that I've never been to a car dealer with this kind of service...they are excellent!! read more

East Bay BMW - I was happy with the car I got and service was excellent! - Car Dealers Near Me - Pleasanton, California

This was my second time purchasing a car from East Bay BMW, and once again, it was a fantastic experience. I bought my car in March 2025, and Bobby Padilla was my sales rep, with James Ylagan assisting on the day of purchase. Both were incredibly professional and helpful throughout the entire process. Bobby stood out for his responsiveness and patience--he answered all my questions thoroughly and never made me feel rushed or pressured. He gave me the space I needed to make my decision, which is rare in the car buying world. If you're looking for a knowledgeable, honest, and non-pushy sales professional, I highly recommend working with Bobby. He made the experience smooth and stress-free! read more

Service Manager Josh Presinal is fantastic and has implemented service management in a way that offers lower costs than any independent shop--and the lowest among all BMW dealerships in the Bay Area. For my older 5 Series, I received quotes of $1,400 for the front brakes and $1,100 for the rear. However, through my service advisor Lou Rios, Josh offered to replace all brakes, pads, and sensors for just $1,540 out the door. They also offer an oil change special: $249 for three years starting from the first oil change. They conducted a thorough inspection of my car and even shared a video detailing everything it needed immediately, as well as items that were aging due to wear and tear but could wait. This is the most transparent dealership I've ever dealt with. Highly recommended! Talk to them if your car needs anything. read more

I walk the lot- I can't find their advertised vehicles on the lot- hmm- lots of EV's. Quite a few - and they just sit- I'm looking for an X6 coupe- I see 3 on the lot- I'm looking for the other 4 they say they have ? In transit maybe ? I don't know- I giesss I'll keep going online- peole don't ask if you need help anymore- just saw a few people on the lot- and they were busy- I will keep looking- I asked online if the vehicles were available- this morning- I checked my email a few times and my spam folder- I'll keep looking till I find them I guess read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

Best service ever. Every time they help me about everything. They always explained my car's problem completely and did everything they could to help. Thank you guys! read more

I don't think this dealer deserves any star. They don't care about customer service. Took my car for service and a few other items which address to my service consultant last time I went there. According to them they did an oil service and a few other recommendations. However after nearly 2 weeks all the service warning indicator is on and to be honest not sure if they perform anything. I had to inform the shop foreman that my car door has issues to be check and at first he was not eager to even look at situation or work on it. After picking the car it is still making major wind noise. When ask the service director why was this not solve, his response was that we only work on what bmw allows us, which is a major lie or BS on his end. I had another dealer look at it and they inform me that it is not normal and make an appointment for them to look at issue and fix it. Other issue was my snart key wasn't working and all they did was delete my phone and never address the issue. When ask the GM why I had to issue this he was very defensive and backing up his team. I see why they fret such horrible service. All my concern was address with BMW and they were very disappointed. After picking up my car it was like park under a tree and dirty. Please consider taking your business elsewhere and I won't give name of people but east bay bmw service department is really bad. They only care to take your money and don't care about helping clients. read more

This review is middle of the road.... Responsiveness to email inquiry & facilitating my request: 5 Stars Negotiating pricing on used vehicle: 1 Star Attentiveness of staff: 3 Stars Professionalism: 3 Stars Attention to detail: 3 starts I emailed asking for a detailed quote on a used vehicle. With one clarification email, I was given a full detailed OTD quote. This is near impossible for most dealerships apparently. When we arrived, we waded around for a bit before seeking out assistance to locate our salesman. After introduction and pleasantries I tried negotiating a lower price and was basically told no chance. Fine, we were ready to pay that number from the start but I was never given a 100% confirmation on the service history, as to whether an oil change had been done since they took it on trade. I was able to negotiate them providing first oil service, which the sales team tried leaving out of the "due bill" (nice try). All said and done we were pleased and it was fairly quick (brought our own pre-approval, could've paid cash). The final disappointment, receiving an email the very next day from the salesman letting me know the vehicle I was interested in had sold & asking if I was interested in another vehicle *facepalm*.... Attention to detail, knowing I can spend 2 hours in front of you, and a day later you won't remember I actually bought from you. Gives me a warm fuzzy as a customer. read more

My initial visit to this BMW dealership and service center looking for a quick service for my 2018 BMW Series 430 I. Noah Sipat in the service department was extremely professional, pleasant and helpful. We set an appointment and the next day everything went smoothly. Large and comfortable waiting area and quick service. Even a nice car wash. Highly recommend, read more

I bought 3 bmws from this location. Kier and Everado are great service advisors and always take the time to explain maintenance and repairs in detail and have your best interest in mind when in taking the car for service. Our service tech Eric Ho Has worked on all my cars and does a great job in making sure nothing is missed during inspections. If you're looking for a reliable and trustworthy bmw dealer I highly recommend east bay bmw they even offer a uber pick up and drop offs near the area while your car is being worked on as well as snacks and beverages in the guest lounge. You can even work remotely from the private room if you have meetings you can't miss! 10/10 recommend read more

Pretty rude parts person that answered the phone. Asked about a CS steering wheel that BMW NA list price at $620. Told me it was $1000+ for his quote- what a healthy margin on the MSRP. Asked him to price match NorthWest BMW in Seattle. Said no and said it had to be local Bay Area for price match. Reasonable enough. I asked to confirm that if I could find it for lower price from a major BMW dealership in the Bay Area - he would price match it. He said definitively yes. Ok I call back later as BMW of SF which is one of the flagship dealerships in Bay Area: sells it for Part Number Part Name Price Quantity Total 32-30-8-746-879 Steering Wheel $545.08 1 $545.08 I called again and told him here you go - we can price match as agreed earlier?. he said: COOL, GO GET IT FROM THEM THEN. backtracking and rude. well, don't tell me that you can price match it then. you were so confident that I wouldn't be able to get that price when in fact all dealerships have it at at least list price or lower... then act all annoyed when I was able to get a lower price in the Bay Area. read more

Colonoscopies, root canals, and car dealerships are my least favorite things in the world. My BMW was overdue for some recalls so I bent over, braced myself, and took my beloved car to Easy Bay BMW. The drop-off was super easy. Pretty much leave the keys and go. The service advisor will call you later to discuss what you need. I talked to my advisor, Miriam Flores, and told her I needed something checked. She said I would be charged a diagnostic fee and I agreed. She called and said they couldn't figure out what was wrong. I had just had my car checked with my wrench so I knew exactly what maintenance was needed. East Bay BMW didn't try to sell me anything I didn't really need, which was impressive. Almost every car repair place tries to upsell brakes, tires, or something. Picked up my car the next day. Again, super easy. The car was washed, the floor vacuumed and there was no charge for the diagnostic. Nice surprise. read more

East Bay will always be my repair shop and dealership. It has become a family bond. My car was totaled in August and I replaced in minutes - sweet 2021 540. James, Kier and Steven were outstanding! September my son needs new tires - Kier and James step up and handle it cold. Plus saved me some money. Sunday, 3 Nov., I blow a tire. Monday, 4 Nov., I'm there at 0700. Kier comes up to me and has me home by 0720. Car is completed that day. This is the epitome of service. They took care of my family as well as me. I shall return. read more

Had service appt with Bruce. He was extremely efficient, Service appt. was as pleasant as possible. Bruce gets 5 stars. Thank you read more

I have been to this location about 5 times due to the convinece ONLY! The staff here are not considerate of your time at all, I was text to come pick my car up and waited for over half an hour because they did not know where my car was parked and the service rep was on lunch. I prefer to go to the Steven's creek bmw for service even though it take me almost an hour. read more

I was scheduled to come in a week from now for a service on my car. However, I noticed that I had a tire warning on my car, and it seemed like I needed a tire repair. So I called BMW and asked to move up my service apptment so that they could help me repair my tire. I called, got everything set up, and showed up at my scheduled time. I had to wait around for someone to acknowledge me. Finally the manager, Amit Prasad, told me to go inside and someone would be with me. 15-20 min later someone showed up. That's was when I was informed my tire could not be repaired by bmw. So I was given misinformation, booked an apptment and told they can repair tires-when in fact they couldn't. Unfortunately, I don't have all the time in the world and I actually work and have a family....so clearly this news was upsetting. I asked the service guy if I could speak to a manager. Amit Prasad came out and took me to his "office". I was clearly upset and he kept asking me what I want him to do, since he cannot fix the error. He stated some things that felt like he was speaking down to me-saying that he's trying to help but he's hitting a wall. I was a bit taken aback by these comments. I was upset, and I didn't know what I wanted-why wouldn't he offer something to help ease my worry that I wasted the whole day for them To tell me they couldn't do this job??? I wanted them to take care of the tire repair since I changed my whole schedule that day to bring it in. When I said that he essentially laughed and said they can't do that, but then eventually came around and said they would. So you are going to ask me what I want, and when I tell you, you will laugh about it?? Great manager right? Bro, you are in the service industry, and I see other complaints about you on here. He finally agreed to get my tire repaired at no cost to me and set me up with a loaner vehicle. So then the next day (today) I get a text saying the car will be ready at 5 and they close at 6. I guess people here don't have children? I had to have my husband pick up our kids, bring them home, switch cars and go get our car since my car had no car seats in it. They say "text this number" but no one responds. Anyway back to today, Amit had the audacity to ask my husband if "his wife was okay". To me that is rude af. A simple, so sorry about the misinformation and I'm glad we were able to help out and not waste your time would have sufficed...but alas no that did not happen. my husband was even like wtf? Yes I was upset, I had every right to be. I could have taken my car elsewhere where they would patch my tire if someone had just told me they don't offer this service. When we picked up the car, my husband started driving and the tire light came on again. Guess the service peeps here dk what they are doing. So my husband had to GO BACK and ask why this light is still on...my car was there for over 24 hrs for this....So sad. When you buy a luxury item, you expect to be treated as such. Here at this location, they do not treat you that way at all-I just felt like a bother/a joke. Very disappointing experience to say the least. Do. Better. Be. Nicer. Learn to work with customers and acknowledge how frustrating of a situation this was. Learn. Empathy. People will always remember how you treat them... read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

This worst service that i encounter since i always go here. The service advisor kier custodio.. was never accommodating . And given me answer no. You should not be a service advisor. You should be service section. I lived in pittsburg area but i always go here even its far because you been a good service since i bought my car from this dealer . Steven kong is the best finance and ben its the best advisor. And this is the worst KIER CUSTODIO. Im gonna email also the GM Joe pagano. Because i explained to him everything to this kier and said always NO. Just simple ride from my house to the dealer to pick up my car he said NO. read more

I always receive great service for my X1. My Service Advisor, Kier Custodia is so trustworthy. He never tries to oversell. In fact, he will let me know if don't need a particular product or service. I've been going to East Bay BMW for six years and will always ask for Kier. I trust him completely! The waiting area is clean and well equipped with cold water bottles, coffee and tea. Women's restroom is very clean also. read more

I had to get a few things fixed on my car and my husband and I really appreciated our experience with Noah Sipat. Noah was kind, welcoming, and thorough. He definitely made the experience seamless and we'll definitely be back because of Noah! read more

Noah Sipat is an excellent BMW service advisor! He explained everything clearly, kept me updated, and made the process smooth and stress‑free. His professionalism and customer care are top‑notch -- highly recommend! read more

I bought a new BMW suv about 2 weeks ago and had an outstanding sales experience at east bay BMW. Thanks to James YLAGAN. After test driving 5 different cars, I was stuck on which car best met my needs. James was patient, understanding, knowledgeable, and fair in helping me to find the right car. And giving me a fair price including my trade in. I was treated professionally and without any pushiness ( which was not the case at other dealerships). I look forward to driving my new car more and knowing I have support at East Bay BMW if I need it with James and his team. read more