I had an excellent experience working with Tony at Dublin Honda. He was professional, responsive, honest, and made the entire car-buying process smooth and stress-free. He worked hard to get me a great price and was always available to answer my questions. What really impressed me was that I forgot my checkbook at home, and since I have a newborn, Tony followed me home so I could get it instead of making me drive back to the dealership. That level of customer service truly went above and beyond. I highly recommend asking for Tony if you're looking for a great car-buying experience. Thank you, Tony! read more

If I got could give this dealership negative stars I would. On Thursday, March 5 around 4pm, my husband and I walked into the dealership and were rudely greeted by one of the associates. While I tried to explain we were shopping for cars and had lived in a major city for a number of years and haven't had to have a car in over 5 years, he brashly started asking "well okay but what do you want? You don't know?" Trying to be patient, we reiterated we weren't exactly sure but had hoped to look at hybrids. He then started spewing off the different models, which of course we weren't familiar with since this was our first stop. When we finally asked to see a hybrid compact SUV, he said with a clearly annoyed expression and tone "okay so you want to see the CRV then?" Both my husband and I were pretty frustrated at this point and just walked outside to see it. The guy didn't even bother to bring the keys with him and the car was locked. He kept glancing at his phone and after a few minutes asked us what we thought. We both said "well obviously we'd like to see the interior." He replied "well the keys are inside" and proceeded to just walk away. Now for the kicker- the man opened the vehicle while still being inside the building and did not even bother to come out or explain anything. We both sat in the car astonished and were frustrated that he wouldn't even bother to come with the keys so we could turn on the vehicle and do a test drive with him. When he finally did decide to come out, we asked to drive the vehicle and he said he needs our insurance and license. I then said "well like I just told you we haven't had a car in over 5 years so why would we have car insurance?" His reply? "Well, you can't drive the car." He then walked away without even saying bye. It was the rudest, most unprofessional interaction we ever had. My husband and I were so appalled that we immediately ruled out buying any Honda vehicle. Toyota was a perfect 5 star and the associate drove with us since we didn't have insurance. I wish I would've caught this man's name but he didn't even bother introducing himself or asking us for our names. The experience was so awful I left this same review on Google to let people know what to expect. Expect NOTHING other than rudeness, especially if you have the displeasure of encountering this associate first. Don't bother coming here. The Toyota down the street is infinitely better and the associates know how to RESPECTFULLY interact with people. read more

This honda wasn't bad but not the best to visit. At least they were able to fix my car key when it was malfunctioning due to faulty programming. But what isn't good is how expensive it was just to buy a new key even though they're aware of the keys having problems. That should be a free change or be under warranty. This honda also doesn't have an impressive showroom but it's still nicer than a few others I have been to. The service was still good and it's a passable honda dealership. read more

Okay so I want to start out by saying that yes, I did leave a review on google about how terrible of an experience we had due to wait time. We had an early morning appointment that ended up taking 8 hours for an oil change and tire rotation. Which to me- highly unacceptable. That defeats the purpose of a scheduled appointment. They kept providing a time of when it would be done and then it just wouldn't be. However, I wanted to add that it doesn't even seem like they gave our car the time of day. During a tire rotation the mechanic is supposed to physically check each tire and ensure that are all good. Well, somehow they completely missed a nail in my tire that was alerting my car with a low tire pressure. HOW?! It seems like the lack of care and human decency to do the task you're being paid to do is well and alive here. Shoutout to Costco for taking out the nail and patching it right up for free. read more

Best experience ever! I visited Dublin Honda for the first time this past week because I was having some issues with my car. Nick Gutierrez was incredibly helpful and took the time to clearly explain what was going on and which repairs made the most sense until I'm ready to trade it in. He also introduced me to Sam Matar, and I left feeling confident that I'll be in great hands when it's time to purchase my next car. Thank you Dublin Honda for making what could have been a stressful dealership visit such a positive experience! read more

We recently bought a car and Manny helped us and was very informative. The manager is super friendly as well and educated us on leading vs buying options giving us the best options. For the financing Luis Abreckov was super helpful and we really enjoyed the whole experience. I recommend coming here to buy your Honda and or get information on the car options!! read more

Visited a few Honda locations within a 60mi radius and I chose to write about this one because we had one of the smoothest and pleasant experiences at this location because of Roberto "Primo". We were looking to buy a used car with easy maintenance and good on gas. And that is exact what we got. We found Roberto to be very honest and he took time to understand exactly what we were looking for. The interaction was straightforward and comfortable- no pressure and no up selling just pure customer service. He was upfront about what was negotiable and what was not making the decision process easy. Honda is lucky to have Roberto on the sales floor. read more

Dublin Honda - Best salesman - Car Dealers Near Me - Dublin, California

From start to finish I couldn't be happier with my experience here! Specifically Bob, Alex and Ken the manager!! They got me a great car at a great price, and I LOVE IT! 10/10 recommend ! read more

Dublin Honda - My beautiful 2026 hybrid Honda CRV L - Car Dealers Near Me - Dublin, California

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I wanted to start off by saying- I called Hayward Honda twice, and left a voicemail for a call back but never heard anything back. The third time I called, i got hung up on- I gave them 3 chances for my business. Yet; one call to Honda Dublin- I immediately get set up with an appointment within the same phone call in less than 10 minutes. I am already satisfied. Fast forward to today's service - I had an appointment at 10 am and I ended up arriving at 9:45 - with no hesitation Albert immediately helped me out. I mentioned my appointment wasn't until 10 and I am willing to wait, but he still helped me anyway. Albert was very kind when checking me in. Afterwards, he warned me about the wait prior to actually taking my car. Most services i've been to, tell me the wait time after they already have taken my car (at that point, i'm waiting). About halfway through the day, I texted to get an update and within 2-3 minutes i got a response. I am very satisfied with their efficiency AND the fact that they have good service while providing FAST service- I second their sign hanging in their service center ! A huge shoutout to Albert for going the extra mile. read more

Dublin Honda - Honda Dublin Service Center - Car Dealers Near Me - Dublin, California

Horrible experience! I drove an hour to this dealership to check out a used CRV. They let me test drive but the salesman kept saying that his "boss" was too busy and didnt want to talk to us about our offer on the car. The "boss" was sitting in his office scratching his belly like an arrogant piece of poop. I ended up getting a way better deal for the exact car elsewhere. Dont come here go to Walnut Creek Honda instead read more

I made an appointment to have a roof rack to be installed at 8:00 AM and checked in on time. I was initially told over the phone the service would take 1-2 hours and then upon checking in person 2-3 hours. Five hours later, there was still no accountability or clear communication--each time I checked in, the estimated completion time kept getting pushed back. What was most frustrating was being told that "it's not like a doctor's office where an appointment means much beyond checking in." That response, along with the lack of concern when I expressed my dissatisfaction with the communication and time management, was extremely disappointing. The associate simply shrugged it off. Overall, this was a very poor service experience, and based on how this was handled, I would not recommend this dealership for service appointments. read more

Do not trust this dealership. My experience with Dublian Honda started on Wednesday and ended on Sunday, and the entire time I was being pushed by Brittney and William to come in because they kept saying the car was ready or almost ready. That was not true. They repeatedly told me the car was "ready," "almost ready," "in detail," or would be ready very soon. They also kept promising photos, but the photos were delayed over and over again. When photos finally came, the car was still dusty, still in the workshop, and clearly not ready. On Saturday morning, I was told William would be there around 11:30, and I was also told the interior/leather still needed cleaning. Then I was told the windshield was being replaced and the car would be good to go that night. Later, I was told photos would come in a few minutes, then I was told to wait until the next morning. On Sunday, I got more delays and more excuses. Then at 5:05 PM, they texted that detailing took longer than expected and photos would be sent as soon as possible. At 5:09 PM, I called and was told the car had already been sold. That is not a simple delay. That is dishonest and completely unprofessional. They wasted my time for days with shifting stories, false readiness updates, and promises that were not true. I never even got to test drive the car. Do not rely on what they say. Do not trust verbal promises from Brittney or William. If you deal with this dealership at all, get everything in writing, get current photos, and confirm the car is actually available before you make any plans. Why will you though? read more

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Dublin Honda was difficult to spot while driving on Dublin Blvd. Had to get onto Hwy. 580 to spot them. After spotting same, took the next exit. D.H. is a large facility. Many lots in front of the main building. E. approached me as i was perusing some Honda Accords. I had limited ideas about a potential car. honda a backup option. Each dealership was a quick "date" ala speed dating. Stated my intentions to gather bare facts to be compared later. Barely looked at cars. E. was disappointed Honda was #2 on my list. Informed me Honda was having a clearance on 2024 Accords with possible 2.9% financing & $3,000. Off asking price, not MSRP. I took notes, thanked him. In parting, he said he would relay trade-in value of my vehicle. Never called. Probably cuz my wheels old, didn't have much value. If he did, a deal could have been made. (Decided this later when all data was compared). Could still happen. No contract signed yet... read more

Dublin Honda - List of features on car. - Car Dealers Near Me - Dublin, California

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By far the best car shopping experience I have ever had. I'm 41 and I've been driving and buying cars since I was 20 years old, and this has been the best and most memorable experience ever. The communication and customer service provided to me by Dublin Honda was phenomenal,outstanding, the upmost best. Vincent was our salesperson and he could not have been more kinder and professional and very personable, also I would love to give a big thank you to jimmy the sales manager, they were amazing to us and I will recommend Dublin Honda to all my friends and family. I have always loved Honda but now I will be a customer for life. Thank you Dublin Honda for making this the best Christmas ever read more

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My favorite Honda dealer I've been to, I've had many positive experiences here. Their online waitlist for same day service is such a time saver. I came on a Tuesday afternoon for help changing a headlight and there was no wait! Purchased the lightbulb I needed at their Parts Dept and it was way cheaper than my local auto store. The mechanics who changed my light were so fast and friendly. I love this dealership! read more

I purchased a preowned 2008 Toyota Corolla CE, in March 2025. Next day it would not start(clutch starter switch faulty). Horn was not working and the TPMS light came on as well. Three of the sensors were faulty and found 3 in the glove box, brand new. I guess they never got to replace them. So I spoke with Joe the used cars manager and told him the issues. He told me to get the issues fixed, not with a a dealer, and he would compensate me. Got everything fixed. Called him an about 6 times and left messages. They never got back to me. That's Dublin Honda for you. Paul read more

I went in for service A17, but they upsold me on a 'fuel injection cleanup' that isn't recommended by Honda. I paid $82 for what looks like snake oil treatments (MOC Premium Engine Treatment, MP Boost, and MOC E-Shield). Be careful--don't be too trusting like I was. You can see clearly on the Honda link below that fuel injection cleanup is NOT part of any service https://techinfo.honda.com/rjanisis/pubs/om/ah/a30b2323iom/enu/details/131245047-522621.html read more

Dublin Honda - service receipt - Car Dealers Near Me - Dublin, California

This review is for the shopping experience. I am still in the process of shopping but there were some good things that stuck out at Dublin Honda. Tony was the salesperson I met with, and he had the cars ready for me and had great energy. The Location has a great mix of city streets and freeway to really get a feel for the cars. The dealer building had some older, mint, Hondas and the whole dealership had a real and authentic feel to it. The other salespeople and workers were also friendly and genuine. An added bonus is that this dealer isn't installing overpriced add-ons like junk alarm systems are GPS trackers. If I find a Honda that fits my needs, I will definitely give Dublin Honda a call. read more

[Sales Review Only] We happened to be in the market for a new vehicle in replacing a 2003 Toyota Corolla which has been in the family for years, but it was time. On a whim, we had decided to stop at Dublin Honda prior to going to Dublin Toyota to look at the Civic and Accord hybrids. We were met by Vince whom took care of us and showed us the cars that we were in the market for a Civic hatchback hybrid. However, we were looking at all of the hybrid vehicles and started to sit in each of them. Fast forward to the next Friday, we had decided that we wanted to go with an Accord Hybrid Sport. However, we had not test drove the vehicle and Vince scanned us in, and off we went with a silver Accord Hybrid Sport-L. Needless to say, we fell in love with this vehicle and were ready to come off the lot with it, if Dublin Honda was willing to part with it within our budget. We came to an agreement quickly - and was brought to Luis whom manages the finance. So this is something to note - Dublin Honda during payment.... will offer warranty and service extensions. These could be good for you, but YMMV. Be forewarned that this is coming and could add a several thousand on top if you take all of it. Also - you can actually put some of it on a credit card, and pay by cashier's or personal check. They are fairly good about the terms, and we made sure that we paid in full. The only issues we had was that there was only one key fob when we drove off the lot. We were told to come back, and I had asked if Saturday was okay (they said yes), and then come Saturday, they couldn't make the extra key fob, so I had to come in another day (Tuesday) and Joe helped to get the second key fob made. The cutting of the manual key is 5 minutes, and then if a service person is available, then the programming of the key fob takes about 10 minutes. However, if you book through Service, then be sure to be available for at least an hour. We had a great experience with the sales team at Dublin Honda, and look forward to potentially buying future vehicles from them. read more

Excellent service from Tony! He made buying a car simple and stress-free. He was honest, helpful, and took the time to explain everything clearly. I love my new car and couldn't be happier with the experience. Thank you, Tony! read more

Great service !! Oil change, tire rotation and safety inspection. Thanks to Isabella Ellefsen for outstanding service and attention to detail. I will be back for sure! This location is awesome and has real fast service times. read more

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We brought our Honda Pilot in for an oil change on Saturday, and Isabella provided outstanding customer service from beginning to end. Her communication was clear and thoughtful--she guided us through each step and even showed us how to use the online check-in system to save time, which was especially helpful since it was our first visit to Honda Dublin. Super convenient! After the inspection, we chose to replace the filters, and during that process, the team discovered a missing lug nut on the front passenger side. It was originally supposed to be ordered and installed at a later date, but Mr. Cher (apologies if the spelling is incorrect) went above and beyond--he found a spare nut and installed it within seconds. That level of attention to detail and genuine care for customer safety is rare and truly appreciated. Thank you to Isabella and the team for making our first visit such a smooth and reassuring experience. We'll definitely be back! read more

I went in last Saturday for service with Fred at Dublin Honda in California. After the service, I did some digging and realized that I did transmission fluid change last time in 2024 as well as four wheel alignment. As a service advisor, Fred not only didn't point that out to me but also sold me those services which for transmission oil wasn't necessary at all. And I also got a second opinion from another technician and he said the rear brake shoe is obviously larger than 2mm and in the photo the measure is not 100% at all right angle. He also tried to sell me more than $200 for changing the wipers. The list goes on and on. All make me frustrated and feel they are not honest. I'll not consider going back ever. As a customer I know they may not care but I'd like to suggest they consider to do honest business read more

I went to Stockton Honda looking for a specific Honda pilot to be told there was only 1 in CA. I knew more than the sales man. I left considering a model I didnt want to "settle" for. I looked again online Dublin Honda had a recent arrival called 7:57 3 minutes before closing still got an answer from Vincent. He offered to hold the vehicle until the following evening. I was hesitant driving from the valley thought the sales man was trying to lure me in! But the car was parked right in the front waiting for me. Finance man Alex S tried to help me out with the best deal possible. Let's jus say I went home with what I wanted and more! Thank you gentlemen for making the car buying processes painless! read more

SERVICE REVIEW: I was almost ready to give this place a great review until I picked up my car. I brought my car in for regular maintenance. Appointment was easy to make, and they have coupons on their website. They offer free shuttle service around Dublin and Pleasanton. Most communication throughout the day was via text, which is my preference. When I got a text that my car was ready, I got a shuttle ride back to Honda. Everything had been so smooth until I paid. I was told my car would be brought out shortly. I waited 38 minutes for my car. Others who came after me all got their cars and left. There was no waiting room inside, so I waited in 96 degree weather for over 1/2 hour. When I finally got my car, the complimentary "car wash" was a joke. It was like a car spray. I think when they texted me my car was ready, they forgot to wash my car. Then made me wait in the hot sun while they gave my car a little spray. My car was still dripping when I got it. This might have been a fluke, but I was really pissed being ignored while everyone else got their cars before me. At least someone could have given me an update. I don't think I would feel so bitter if at least they apologized for the long wait, but the guy just handed me the car and said the key was on the dash. I'll probably look elsewhere for servicing next time. read more

Dublin Honda - Car Dealers Near Me - Dublin, California

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Their service advisor, Isabella did a great job with customer service. She's on top of her game deserves a raise. That's what makes people come in and get their car maintenanced as people like her. She's the greatest read more

Horrible experience from salesman vince, tried to work something on the phone before going there, we had a verbal agreement, 50 min drive and ended up wasting my time, nothing what he said was promised and rude af. I don't recommend this dealership at all read more

Review of Dublin Honda Service Department and Dublin Honda We recently had our brand-new 2025 Honda Civic Type R--just three weeks old--rear-ended. The body shop we chose works directly with Dublin Honda, so they coordinated the mechanical portion of the repair. Once Dublin Honda completed their work, we were told they needed to perform an "extended test drive" before returning the car to the body shop. Our body shop asked if we were okay with that, and we agreed--assuming it would be done during business hours and the car would be housed at the dealership afterward. Unfortunately, that was not the case. We were shocked to find out through our AirTag that the "extended test drive" involved taking our vehicle 20 miles away to what appeared to be the service technician's residence, where it was left parked on the street overnight. This happened over the weekend, so the dealership was closed, and we received no response when we called for clarification. The next morning, we received another AirTag notification: the car was moving again--but not straight back to the dealership. It made a stop at a Starbucks, where it remained parked for an hour before finally returning to the dealership. All of this occurred without any communication or explanation from Dublin Honda. When we contacted the body shop to share what had happened, they were just as disturbed as we were. They had no idea the car would be used in this manner and were concerned because, had anything gone wrong--another accident or mechanical issue--they would have been liable. They assured us they would reach out to Dublin Honda for answers. As of our last update, Dublin Honda had still not returned their calls or provided an explanation. To be honest, we're left with the impression that this "extended test drive" was more of a personal joy ride. Since the 2025 Honda Type R is in high demand and can't even be test-driven before purchase, it raises serious concerns about how the car was treated. Did they push the engine too hard? Grind the manual transmission? Slam the brakes? We'll never know. We want other Honda owners and customers to be aware: if your vehicle is serviced at Dublin Honda, ask exactly what an "extended test drive" entails. In our experience, it meant the car was taken to someone's home, parked overnight on the street, driven to Starbucks the next day, and returned without any transparency or accountability. That's unacceptable. Beware, and ask questions before handing over your keys! read more

Dublin Honda - Car Dealers Near Me - Dublin, California

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We had been looking for a very specific vehicle for months. We finally found one at Dublin Honda. We live 2 1/2 hours from there so we wanted to make sure our efforts would not be wasted. I called and spoke with Tony who was immediately friendly and professional. He was eager to answer all my questions and work with me. We negotiated price and a time to meet over the phone. He even sent me a predictor of final out the door cost over email. We drove to Dublin Honda where we met Tony. He was very kind and genuine. I didn't feel like he was trying to "sell" anything to me, just help me simply buy a car. The dealership was very clean, modern, and well spaced out. Everyone greeted us kindly. We loved the car. Tony was more than accommodating. He went above and beyond to get me and my husband what we wanted. The process was the smoothest one I have ever experienced buying a car. We had our two high energy boys with us (under 10) and they did great there as well. I can't say enough good things about this place. I highly recommend seeking out Tony as someone to help you with your car. He is low pressure, but very attentive. Great experience! read more

If I could give 10 stars I would. I want to start by saying this dealership has done a really good job with bringing the fun back into buying a car and really that's what it's supposed to be exciting not gut wrenching. If I could imagine what it may have been like back in the day for my grandparents to buy a car I imagine it like the experience I had at dublin honda. They honestly looked up the best financing deals and did not try to sell me things I didn't need. Very rare now a days for you to actually feel like a place is looking out for you. I really appreciated the way that Ken honored the owners history and brief story about his life. He said he has worked there a long time and the way he talked about the owner mr Harvey really tells a story about how Mr Harvey must look out for his employees as he does with his customers. Derek the newer guy helping us was great and I could tell Ken is looking out for him. Also I've never sat in a finance office and didn't feel like I had to fight off the finance manager. Alex was great. Sam I believe is one of the managers and was very fair in his negotiations with me. I enjoy negotiating and usually gear up mentally like I'm going into battle when ever I have to buy a car lol. This was not the case here. What a great team of guys they got here. Best experience I've ever had buying a car and I have bought plenty in my life. Good job picking winners Dublin honda. A++ Thanks sincerely Adam. read more

DAVE was amazing !! He helped our car shopping experience feel incredibly welcoming. He was very transparent with all fees, and did not make us feel pressured to purchase anything until my husband and I were absolutely sure. All questions we had were answered, and during the purchase progress he explained everything to the T on what was being charged etc. Really an excellent customer service by Dave!! read more

Worse dealership by far! In my 15 years experience of purchasing vehicle I have never came across a dealership/worker like Dublin Honda! I have never been so insulted in my life to be called a fraud and a criminal! Purchasing a car, you definitely want to find the best deal out there, therefore of course you start to negotiate the price. Apparently people here never heard of negotiating????? I offered a price and the sales guy insulted me saying you want me to sell you the car at $$$ price? So you're asking me to comment fraud in paying your taxes to get it at the price you want?!! No you idiot!!!!! Well I guess that's what happens when you hire a college kid to help you sell cars. No experience! No knowledge! No skills! Don't waste your time here! read more

My hubby and I were looking to purchase a gently used 2024 Honda SUV. The salesman who helped us make our decision was very friendly and patient. He was not at all pushy which I really appreciated. He showed us many options at different price ranges and allowed us to come to a decision. Because we trusted him, we felt comfortable in making an immediate purchase. Transaction was smooth from start to finish. Financial Manager was very knowledgeable and friendly and answered our questions. read more

Over the years I've bought cars from family, strangers, off Craigslist, and a used car lot. This is the first time I've bought from a dealership, and boy do I hope it will be the last. Sales guy was great, but once we went to the finance department it was a different story. I understand that that is just how dealerships are, but it's horrible and exhausting and I don't want to do that ever again. Craigslist was a million times better than this (though sadly these days it only seems to have salvage titles). We told the sales guy that we didn't want the LoJack and he said they would take it off. Finance guy had it on there and pushed it hard after we said we still didn't want it. Ten minutes of my life I'm never getting back right there. Then as I'm filling out the like 30 pages of paperwork he's pushing the warranty incredibly hard. To the point where he said he used to work for Toyota and they don't need warranties, but Honda needs them because my transmission will definitely go out. Honestly at that point I almost just left, I had wanted a Toyota to begin with so he almost talked me out of the car altogether. If this is why people like CarMax so much I'm just going there next time. My partner likes to buy from Hertz and while I'm iffy on buying rental cars that seems like a much better idea now. I will try every other avenue before buying from a dealership again. It is entirely possible that this wasn't as bad as other dealerships for buying a car, but why do we put up with this? I shouldn't have one of my largest purchases be so emotionally and mentally exhausting when it is already financially exhausting. read more

I had an exceptional experience at Ken Harvey Honda from start to finish! Tito was absolutely fantastic -- professional, friendly, and made the whole process smooth and stress-free. He respected my time and had everything ready to go, which is not typical at most dealerships. I was in and out much faster than expected, and he made sure I felt comfortable and informed every step of the way. Ken, the General Manager, took the time to personally greet me and check in during the process -- he was personable, genuine, and you can tell he really cares about creating a positive experience for customers. It's rare to see that level of involvement from leadership, and it truly stood out. Alex in Finance was outstanding as well -- patient, transparent, and explained all the details clearly without any pressure. He made the paperwork process easy to understand and efficient. Overall, this was one of the best car-buying experiences I've ever had. The team at Ken Harvey Honda works together seamlessly, and it shows. I highly recommend them to anyone looking for a trustworthy dealership with great service, great people, and a smooth buying process. read more

Purchased a new car here for our son and had a great experience working with Manny in sales and Luis in financing. Manny was able to work with us on pricing compared to another dealer's online pricing and Luis was very helpful with the paperwork part of the process. Thanks to the team for a smooth buying experience. read more

REPAIR SHOP REVIEW: DO NOT accept their diagnostics and repair estimates. Read below negative comments. Get a 2nd opinion. My conscience does not allow me to call them dishonest but I do doubt their diagnostics methods and mechanical work experience. The AC on my 2019 Civic with 75K miles stopped working. Dublin Honda repair shop inspected and said condenser (1), compressor (2) and evaporator (3) were leaking. They offered to replace part 1 and 2 which are covered under manufacturer warranty. However, they wanted $3,300 to replace part 3 which has no warranty. I got a 2nd opinion from another repair shop and part 3 (evaporator) was not leaking. I came back to Dublin Honda, told them there was no leak in part 3 and they refused to replace the parts under warranty. I had to go back to the other repair shop to replace the part that was not leaking, only at 1/3 the price. Dublin Honda repair shop cost me unnecessary multiple trips, wasted time and $1,160 for nothing. The other repair shop gave me videos and the old part as proof that the evaporator is NOT leaking. I have the old part ready for test and as proof. Who will pay me back for unnecessary cost, the dealer, Honda corporation? I doubt it. I know the owner will comment "We take comments seriously, we will look into it, etc etc". Reading below comments and counter-comments it seems to me there is pattern. So, read all comments, not just the 5 stars and PLEASE PLEASE get 2nd opinion and document everything, you may save lots of money. read more

Took my Brother there to buy a Hybrid Civic Touring. We were "assisted" by a Caucasian sale rep- forgot his name as he lost my attention after seeing how condescending and rude he was. His comments irked me so much... I let my brother chatted with him while I called around. We went to Livermore after a pleasant phone call with Adrianna who spent good 10 mins helping me before I even commit to anything. We left the rude sale man and Dublin location, went to see Adrianna and the car at Livermore, and we got the car the same day. I get it, it's tough out there, but if you don't enjoy your job, take the day off or do something. Don't take it out on your customers or treat potential prospects and income like doo doo. His comment was "we don't care what everyone is doing out there, this is the number if you can meet around there then we can talk" lol ok... we got the car at Livermore for several thousands below your price and a 2026 model instead of 2025. Botton line: based on current reviews, please don't waste your time here. I actually came because my friend had good experience in the past. Maybe that has changed based on what I am reading. read more

So the GM had me to give them a call for a possibly making this bad experience a good experience, after giving him my information, he quickly jumps in on the carfax and start asking me about my previous minor rear accident and asking me questions if that rear accident somehow I don't know if the clips that are missing or some of the 10mm bolts missing could be the cause of the rear accident. Hahahaha right, Honda is so cheap that the nuts and bolts unscrew themselves after a collision lol hahahaha, he then tells me that the manager at the service department will call me, more then 3 weeks in and still no call back. Don't message me asking that you will make things better but then try to find a reason to not do the service and offer something that you don't follow up on. This place is pathetic, no wonder why even the GM is new team member, people are either leaving or getting fired read more

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Well it was definitely time for oil change also just to do a check on my car. I'll probably be definitely be coming back to get some other things done just one day at a time lol but I'd rather come this way to Dublin versus Hayward. The only thing is the wait time. I did have an appointment for 11:45 AM. I was here 45 minutes early, but I have to take into consideration that they have to go on lunch so yeah I said I will be here and my car will be ready like at 4:45 or 5 o'clock. I'm screaming inside. I wish they could've gave me a loaner car so I could went to the mall. read more

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