It sucks when one bad experience with one salesman ruins it for the rest of the team. Everyone deserves a second chance!! Five years later, and after giving the current team a shot, I was finally able to get what I wanted and mutual terms and wasn't just told what I wanted to hear, but they actually made it happen. Khalil soooo much patience and positive outlook, he and Gianni who never forgot to follow up with me. Nick who worked with Khalil and gave me a brutally honest yet best help I have had almost ever at a dealership and then JR who worked on some great deals on extra coverages. And then Joe, coming in with a couple favors/offers himself (i'll keep the one a secret)! Oh wait.... Did I mention Khalil. Getting me from not wanting to come in to 5 visits since my purchase on Monday. Sitting here waiting on my detail now, let see what kind of review i'll give the service department read more

Stoneridge Chrysler Jeep Dodge Ram - Look at those legs - Car Dealers Near Me - Pleasanton, California

Beware of JR! King of SCAMMERS!!! Let's not forget Gianni. Be careful with these two. Beware: $8,000 in stealth add-ons, predatory financing, and hidden mechanical leaks. If you are considering purchasing pre-owned inventory here, inspect the vehicle underneath with a flashlight and read every single line of your contract before signing anything. We arrived with thirty thousand dollars cash down to purchase a used 2024 Jeep Wrangler Rubicon advertised at 35,658 dollars. What followed was a textbook exercise in predatory dealer practices: 1. Massive payment and contract packing: When they printed the California 553 sales contract, they tacked on 8,095 dollars in backend dealer add-ons we never requested, including a 2,400 dollar ceramic coating, a 1,200 dollar tire and wheel package, and an astonishing 4,495 dollar aftermarket service contract through USWC. 2. Tied selling and refusal to remove optional add-ons: When challenged, they dropped the tire and wheel package and discounted the ceramic coating to 1,200 dollars, but flatly refused to remove the 4,495 dollar warranty. That left 5,695 dollars of pure markup forced into the deal. When we tried to purchase the vehicle cleanly, they attempted to lock us into a 72-month loan at 12.99 percent APR, adding 6,807.95 dollars in interest and bringing the total sale price past 51,800 dollars. 3. Undisclosed mechanical defects on commercial fleet inventory: The vehicle was a former commercial rental unit from Nevada. During our physical inspection, we found an active, grime-caked fluid leak coating the transfer case. A third-party aftermarket warranty would have routinely denied this repair as a pre-existing condition. On top of that, the vehicle had an open, unaddressed fire safety recall.  We walked away. They will show an attractive price online to get you through the door, only to attempt to inflate the vehicle total past 51,000 dollars on paper using junk fees and long loan terms. Protect your money and take your business to a dealership that conducts business transparently. read more

I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The whole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen read more

Stoneridge Chrysler Jeep Dodge Ram - My new Jeep - Car Dealers Near Me - Pleasanton, California

How do I give zero stars? My Jeep Wrangler has a somewhat mysterious problem that I can't reproduce on demand. My research indicates it is a well documented problem (called a "death wobble"), but it is hard to pinpoint. I made an appointment at Stoneridge Chrysler Jeep to service it. After a long drive down there and a very lengthy "check-in" process, the service coordinator informed me that there would be a $340 diagnostic fee that I would be responsible for whether they found an issue or not. This is egregiously wrong on two levels. 1) Wouldn't it have saved everyone a lot of time if the person who helped me book the appointment just told me about the diagnostic fee? That would be the best thing for the customer. But they know that once you've made the drive and your standing there all checked-in, you will feel pressured to pay. 2) So I basically have to gamble $340 on your ability to identify the problem? What if you are incompetent? How does the $340 I pay relate to the cost you incur to diagnose? And I am not asking for a full diagnosis. It's a death wobble. You only need to focus on the track bar and mounts, steering dampener and ball joints. And what if my issue costs less than $340 to fix? I think it's time to buy a new car. But not from this place! read more

I never write reviews, but these guys really pissed me off. Finance manager Amir told me to sign without disclosing a $2,000 ceramic coating charge--on a truck with visible damage. A bullshit junk fee buried in the paperwork. They also pushed a higher interest rate when I already knew what my credit union offered. When I refused the warranty and called out the bullshit fees and rate, they raised our agreed price, so I walked out. It felt like they were counting on me getting attached to the truck and not reading what I was signing. After that experience, I can see why their salesmen were sitting on their asses on a nice Saturday with nobody at their desks. If this is how they treat people, no wonder they're running customers off. Read every line. read more

Stoneridge Chrysler Jeep Dodge Ram - Car Dealers Near Me - Pleasanton, California

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**SCAMMERS.** Very shady experience.I was marketed and told the 2025 truck was basically new, barely used, and in perfect condition. I was also told I would get the mats and a second key. After purchasing it, I found scratches, broken/missing parts, no mats, and still no second key. They've lied and pushed me off numerous times instead of making it right. Very shady experience. Don't let them think they can take advantage of you because you're young. The people i dealt with- Amir (Finance), Fred (Sales), Gianni (Sales), and JR (Manager) . I was also specifically promised by **JR (Manager)** that I would have the second key by **Monday, September 14th**. Now they're saying it's not their issue, even though I have the messages and documentation regarding what was promised and the contract. read more

Worst car dealership experience of my life Went in on a Sunday to look at a Dodge Promaster that was listed on Autotrader. Test drove it, everything looked good , signed the paperwork and got the final number. Only thing left to do was go back and pay via cashiers check the next day. I took the day off work, rode a BICYCLE 45 miles to go there. Stopped at the bank on the way and spent 3 hours getting the check situation sorted out (thats a whole different story), and when I arrived to the dealership they told me they sold it. They claimed to have called me and to their credit my spam filter had a missed call.. Left NO VOICEMAIL, NO TEXT, NOT EMAIL. I wasted my entire day going there only to have them screw me over. The worst part of this is, and its something that still makes me super angry .. is the finance manager asked to see my check.. (It was with my signed paperwork) and I gave it to him. Then I learned the van was gone, and he gave me back only my check. THEY HAVE MY SIGNED PAPERWORK. Shame on me for letting that happen, but that is extremely shady and more than likely illegal. Another saleman commented "technically you didn't leave with the van" as if they got me on some technicality. Is that how you do business ? Absolute scumbags We shook hands, signed paperwork and they wasted my time, a day off work, and took my paperwork. I haven't heard anything from them since this has happened. I had to leave because I was going to have a generational crashout and I didn't need that caught on camera. Keep in mind I rode my bike there and was now stranded 45 miles away from home. I called for a ride and sat there mad the entire time.. Great job guys, you got me, you won, and there is nothing I can do about it. I have never been this upset and angry over a transaction or experience in my life. DO NOT GO TO THIS DEALERSHIP EVER Pros - They have a coffee maker and you can even make hot cocoa Cons - They are dishonest and untrustworthy. read more

AVOID AT ALL COSTS!!! We have been trying to get our radio replaced for 2-3 months under warranty and it has been such a pain that we are selling our jeep because we don't want to deal with jeep service anymore. The service team and service manager Paul are terrible at communication. They never call me, I always have to call them. Let me sum this up because its been 3 months worth of headache. 1st problem. Parts ordered the wrong radio and we weren't notified. Only way we found out was when I called 2 weeks later for an update because the radio was supposed to be delivered (when they ordered the first radio they said 2 weeks for delivery so that's why I called then). They never called I had to call. I talked to Gabriel the service advisor that was assigned to us and he talked to parts, he had no idea that they ordered the wrong radio and that they didn't place a new order for the correct one until I called. He said " Good thing you called because we would've never found out that they placed the wrong order and never placed the order for the correct radio." Isn't that your job as a service advisor to keep up on this? 2nd problem. They ordered the correct one, they said it would be here in 2 weeks. 2 weeks comes, no call or update I had to call again *shocking* and I talked to Paul the service manager, he said it was supposed to be delivered the next day, so I waited and the next day never got an update. I waited a few more days and still didn't hear anything so I called Paul, no answer. I texted him and he said it still hasn't arrived. Then he said it just says no due date and he said he will contact his parts director. I texted and called him a few days later for an update and hes ghosted me, haven't heard from him since. You can see in the photos. I then called parts and talked to someone (forgot his name, started with a J). He was actually very helpful, he said he was going to find out some information and let me know. I waited till end of day and didn't hear anything. So I called him back and he said he found some information and passed it to the Service Manager Paul and that Paul said he was going to call me, he never did that Friday and he hasn't since. Even after me calling him again and leaving him voicemails. I talked to the parts department again and they said they don't have a replacement radio. That I have 2 options. 1. leave the jeep there for 1-2 weeks and they have to take the whole radio unit out (it includes the ac controls also) and they ship it to their place to get fixed and then not have a jeep for 1-2 weeks. which at this point who even knows if it will be 1-2 weeks, also they don't have any loaner vehicles either so we wouldnt have a car for 2 weeks and didnt even bother to offer a solution for that, Or 2nd option they said they will take the radio unit out (it includes the ac controls also) and then they will ship that to get fixed, but they will give me my jeep back for the time being. but they said I wouldnt have a radio or AC because the AC controls are part of the radio unit. How insane is that??? This has been the worst dealership experience ever. I will tell all my friends and family to not buy jeep and to stay far away from this dealership if they do have a jeep. read more

Steer clear! Long but worth the read if you have time. Anyway- I've bought a lot of cars in my lifetime and this is by far the shadiest dealership I've ever worked with. It's horrible experience after horrible experience. I first came in last year as a single mom with 2 kids, looking for a *gas* Jeep Wrangler. I was convinced to buy a hybrid and not informed of the issues they were having.... I ended up purchasing from their partner dealership in SJ... but the footwork of why I went hybrid was a result of the efforts of the salesperson & manager at the Pleasanton dealership. A few months after purchasing, I began receiving notices about spontaneous combustion concerns/warnings not to charge the vehicle/etc. The car depreciated by 20k in a few months. After 10 months of having the vehicle.... There was still no solution from Jeep for the problem (not this particular dealerships fault), but this particular dealership couldn't get me into the service dept without dropping my car off for 3-5 days *before* it even got looked at. The service dept people on the phone didn't even know what I was talking about when referencing the recalls. I reached out to the sales people trying to figure out my options (to which there were none but that they would help me work out a deal with my negative equity). I traded in the Jeep, purchased a vehicle with a different make (cause I just don't trust this whole CJDR thing anymore) & they threw in a warranty with the promise that they weren't shady and they really wanted to help. The new-to-me vehicle had a broken AC. They said they'd fix it, took it for a few days, provided me a Hertz rental (then they didn't return the rental on time and I got charged hundreds of dollars and spent over 2 hours on the phone getting that resolved)....all to have the AC ultimately only be charged & not actually fixed. Then, I took it to the manufacturing dealership. Who actually diagnosed the problem (+ another problem) and we learned for the first time that my warranty has a tie back requiring the car be worked on or released by the selling dealership. I was without a car FOR A WEEK simply trying to get the selling dealership (Pleasanton CDJR) to authorize the repairs (& my car also couldn't leave the dealership who could actually fix it per the warranty). They never called me once & were so annoyed at every single call I made to them - all while I'm literally WALKING my children everywhere we need to go, unable to fulfill responsibilities and commitments without a vehicle, etc. The manufacturing dealership felt so bad for me that the second week they had the vehicle, they gave me a courtesy vehicle.... While everyone at Pleasanton CJDR was rolling their eyes and patronizing me with "these things take time honey, be patient" (a direct quote). All that to only have 1 of the 2 repairs authorized by CJDR. Fast forward to today: I bring my car to CJDR to have the 2nd repair completed that they didn't authorize the other dealership to complete.... The CJDR service rep calls me confused why my car is even there and says (direct quote): "....well I won't have someone who can even look at a car with this make for a week or more. I only have 1 tech here who can diagnose and work on this car" AND I HAVE TO LEAVE IT THERE TO STAY IN THE SERVICE LINE. It's like 1-2k of invoiced work & material. They could've just released the work to the dealership that actually found a way to help me, that already had the car apart, that had the warranty company out to inspect, that had already given me a courtesy vehicle, etc. Instead their big solution for the Jeep disaster is also a total and complete disaster. My request to speak to a service manager was denied. It's honestly unbelievable. Ive interacted with many people at this dealership & literally only the cashier seems to care about people and seems to try to be clear and honest. Even the guy driving the shuttle was talking horrible about the management of this dealership with a young guy who was about to put in his 2 weeks... while I, a customer, sat there silently. Somewhere in this process I posted to a forum asking questions re: my jeep/others experiences. Multiple attorneys responded clarifying my proof of these various challenges & then stating that I have a case....that despite my "responsibilities" as a consumer, I have been misled and taken advantage of multiple times. At the time that didn't feel like the right move but this is literally never ending hell at this point, where I'm losing thousands of dollars, tons of time, experiencing lots of hardship, etc. & None of them care at all. I'm starting to just be at a complete loss of what to do and it would be very silly of me to continue to remain at the whim of this highly unprofessional, shady dealership for all my current vehicles service needs. DO NOT BUY OR SERVICE HERE. read more

First off i'd to say that if there was an option to leave zero stars I would. My husband purchased a model 3 tesla from this dealership 5 months ago and what seemed like an easy process turned into one of the worst purchasing nightmares ever. During the test drive the screen went pitch black and wouldn't turn back on and we were reassured it just needed to be charged. We were also told the error messages would go away once ownership transferred (yeah right). In finance, Amir was rushing and we had to correct multiple errors on paperwork including our trade-in value and even someone else's name on our address. Carfax was never mentioned and we later found out the car had two "minor" accidents. WRONG we should have trusted our first instinct. Right after leaving we had to go to tesla service centers ourselves to handle ownership transfer. A few days later Gianni asked us to call the lender and lie by saying the car had premium wheels and self driving (it has hub caps). After multiple service visits the message was finally removed, something that should have been handled before selling. The screen continued shutting off randomly and tesla said it could cost $2400 if an update didn't fix it. The dealership said they would cover repairs, but when issues continued we got the runaround. Gianni denied asking us to lie and started yelling in the lobby. No accountability from management. The owner even told my husband to return the car knowing he traded his in. We were never unhappy with the car, just how everything was handled. They failed to fix known issues before selling and then avoided responsibility. After all of this they offered to only pay half for repairs. 10/10 WOULDN'T RECOMMEND worst customer service they treat you like they are doing you a favor and expect you to accept whatever comes with the purchase. read more

Stoneridge Chrysler Jeep Dodge Ram - Factory Network Error & tire pressure monitoring system fault - Car Dealers Near Me - Pleasanton, California

Wish I could give them negative stars. The entire buying process with this dealership was annoying. From a super low ball trade in offer to trying to sneak add ons into the purchase agreement to finding out the vehicle was in much rougher shape than it originally seemed. I would avoid this place like the plague. read more

They will lie to you and tell you they will hold your car for $100. The car we were interested in was on the lot for 35K, but online it was 27K... when we mentioned it Aira gave what seemed like an annoyed laugh and said "oh good catch ha ha" Then they make you sign things and won't let you read them, they will not respond over written correspondence. They will not respond if you asked to record. They straight lie and say you will always get your hundred dollars back even after you sign. They then urged us to bring more money as soon as we could. They said it is refundable, but for some reason will not say anything over written correspondence, which makes me incredibly suspicious..... do not ever go here there is no reason! Don't get lied to! They asked me to refer them to friends if I was happy, I will no longer ever consider referring them to anyone and I will never go there to do business again.THEY WILL TAKE YOUR MONEY AND TELL YOU THAT'S THE ONLY WAY THEY CAN RUN THE NUMBERS AND HOLD THE VEHICLE, WHICH IS A LIE. NEVER ANYWHERE ELSE HAVE I EVER HAD TO PAY TO HAVE THEM RUN NUMBERS. The experience felt scammy with employee Aira and his manager. I felt they took advantage of the situation that we were in *UPDATE* after much debacle and having to contact our solicitor, they have agreed to give our money back. It never was about the money. It's about the principal. read more

Stoneridge Chrysler Jeep Dodge Ram - This car on lot was listed for 27k online! 8k less than they were trying to sell it for at the lot where this was! - Car Dealers Near Me - Pleasanton, California

recently had my classic 2006 charger in for a known problem to the Mopar engineers. Was refused service because the problem required aftermarket parts. That was not an issue with Antioch Dodge. I'm surprised these guys even have 2.5 stars. read more

If you're debating on where to take your car for any services, PLEASE think twice! This was by far my worse experience ever from a car service shop. I tend to be overly forgiving, and will always give people the benefit of the doubt. This place had me in tears. My 2023 Jeep Wrangler needed repairs completed under warranty, as well as a 3rd recall (only 11k miles). I understood it could take some time for the part to be shipped. It was there 3 months. I was excited to get my jeep back. Upon pickup, the battery was dead and needed a jump start. I didn't want to drive it off the lot with a check engine light on, so I left it there over the weekend for further diagnostic. Ok, so I need a new battery. Since the battery was dead because my Jeep sat on their lot for three months, I asked them to replace it. Quoted me $500. Should I have to pay for it? No, so I kindly pushed back explaining the car was in their care for 3 months, and I should not have to pay for a dead battery replacement. Didn't care. $450 with no charge for labor. Fine then, just give me back my jeep as is. I went to pick it up and didn't make it off the lot, because It would not exceed 10mph. "Turtle mode" is a dangerous (and scary) way to get it home. Did they disclose this information before I left? No. Walked back into dealership exhausted and in tears. I was given two choices; $450 for a new battery installed, or have it towed off the lot. TOWED. No manager to talk to. No sympathy for the unfortunate chain of events. I am at a loss, and now down $450 just to get my jeep back. My life was better before setting foot in Stoneridge Chrysler Jeep Dodge Ram Pleasanton. Seriously. Save yourself and go somewhere else. My sunshine attitude is a little dimmer today. read more

PRAJ WAS AMAZING! Very helpful and honest! He Made this experience so much smoother. I appreciate his help. Thank you so much

I purchased a vehicle yesterday (January 5, 2025). Gianni helped me out and was very helpful and super friendly. I'm sure everyone who works there have to be friendly of course, but from some reviews I read on here - apparently some arent, but I did not experience that. I knew what I wanted, how much I wanted it for, and what I wouldn't go for - so it was fairly quick and easy. Of course, they always try to add some extras here and there at the end. That should be expected at any dealership. Definitely would come back again. read more

Stoneridge Chrysler Jeep Dodge Ram  This dealership is conveniently located with a large inventory at reasonable prices. Upon arrival, I noticed how professional and friendly the staff was - besides one individual. When dealing with Mr. Gianni (supposed newly promoted sales manager), make sure everything discussed is either in-writing WITH signatures, or preferably, NOTARIZED. Otherwise, good luck moving forward with any deal since Mr. Gianni does not stand on his own words and/or commitments. I hope writing this review will result in a positive improvement in Mr. Gianni's extreme lack of professionalism. read more

Zero stars. What felt like an easy buying experience has turned into a complete nightmare. Just for context, we are loyal CJDR customers... and have owned or currently own a 09' Ram 1500, 13' Durango, 18' Ram 2500, 22' Wagoneer... This is an update to my review below about our 2025 Jeep Wagoneer-S We were sold a car that this dealership knew was defective at the time. What we were told was going to be a "simple software update" for our vehicle has turned into a several screen replacement attempts and no estimated completion date with several failed attempts at fixing it. We have been making MONTHLY PAYMENTS for our new vehicle AND vehicle insurance for nearly 3 months and have only had possession of the vehicle for 6 days!!! Between getting the run around from Ace (service manager) telling us to contact customer care for them (which is their job), causing us to carry the burden of being account managers for the service shop and then telling us they can't pay the $2,600 rental car bill we wracked up until the "issue is resolved" or we formally request a buy back due to CA lemon laws... we are at the end of our rope. Oh and we were informed yesterday they are denying our lemon law claim and are continuing to try to fix the car. Meanwhile, I guess they expect us to just keep paying? You'd think after this they'd take some responsibility and accountability for all the pain caused. My husband and I have lost time, money and are beyond stressed out. This business is deceptive and in my opinion fraudulent. Do not buy this vehicle. Do not work with this dealership. This is beyond disappointing all around. read more

We had a great experience buying our RAV4 Hybrid! Mo was fantastic to work with. He was friendly, honest, and easy to talk to. He was especially accommodating and patient with our two small kids, which made the whole process so much less stressful. We'd definitely recommend Mo and the dealership to anyone looking for a smooth car-buying experience! read more

Purchased my Jeep here. Such poor experience. The service is also not good. When you enter you have the feeling the employees want to be anywhere but there. The customer service is non existent. After my service, I had such a poor experience that I wrote an email to the CS manager--his response...was zero response. One employee told me the owner is non-existent and hands-off. That attitude permeates the building. read more

This is the second Jeep that the salesman Shaq Wojwad has helped me get, and once again, he made the whole experience excellent. Shaq is always friendly and welcoming--he even says hi and checks in on me whenever I stop by the dealership for maintenance. He truly puts in the effort to make sure I find the right vehicle for my needs. Shaq listens carefully to all the details of what I'm looking for, and his deep knowledge of every Jeep model really stands out. He is patient, professional, and guided me step by step until I found a vehicle I am genuinely happy to own. If you're looking for someone who cares, knows Jeeps inside and out, and will make sure you drive away with the right fit, I highly recommend Shaq to buy a new Jeep. I also want to recognize Brittany in the service department. She is always so helpful and kind. Brittany responds quickly to my questions and consistently finds the best solutions. Her communication is clear, professional, and easy to understand, which makes the whole service experience stress-free. I truly appreciate her support and dedication whenever I bring my vehicle in. read more

Stoneridge Chrysler Jeep Dodge Ram - A nice Jeep dealership - Car Dealers Near Me - Pleasanton, California

This is by far the worst dealership I have ever purchased from. I would not recommend this place to anyone. My cars turbo broke within months after purchase, and they patronized me when I had questions as to why my warranty wouldn't cover it. Obviously I'm aware of fine print in contracts, but to make me feel like an absolute idiot when I'm clearly in need of a repair on my car, is so awful and so unprofessional. Worst customer service, they sell lemon cars and everyone who works there is extremely rude and has absolutely zero knowledge about cars. Don't go here. Save your money and time. They make you do all the leg work and they charge 10x what any other dealership does for cars and repairs. I'd let a stranger on the street work on my car before I ever let anyone at that dealership touch it again. read more

WARNING: RELENTLESS CALLS - WON'T RESPECT DO NOT CONTACT I no longer even own the vehicle they keep calling me about, and for over a year I've told Stone Ridge Chrysler Jeep Dodge in Pleasanton to take me off their list. Each time I call, I get the same polite response: "Okay, I'll remove you." Yet nothing ever changes -- the calls continue. At this point I honestly wonder if they hire dumbasses who can't even follow through on a simple request. Either they're pretending to help or they just don't care enough to do their jobs correctly. It shouldn't be this hard to stop unwanted calls. If they can't manage something as basic as removing a phone number, why would I trust them with anything more important? read more

I am changing my original review after the negative experience trying to return a car that I was not satisfied with. be aware if you buy a car from here, they will try and increase your payment not take your downt payment into account. You will only receive 1 key which is their policy . You will wait 30 minutes to have your car detailed for the car, not to be washed and all the original registration to be in the glove compartment along with the previous owners information. if you want the option to be able to return a used car, please make sure that they don't check the decline box and kindly ask you to sign here overlooking the fact that you can't return the car within the 48 hours allowed by law. . be Carlos and shop elsewhere. read more

Avoid this dealer, they add junk fees on top of their advertised prices. I would more likely purchase if you were upfront with your pricing. read more

I honestly hate this dealership they lie and take to long with repairs and they definitely don't honor their own contracts and when you do take you're car in for service they got employees harassing you trying to get you to buy a new car crazy right. From the time I brought my car and the repairs I had to get done on it they gave bad service I had to report them to corporate twice. Also make sure you look at you warranty contract because I wanted the Chrysler warranty package they let you get your car fixed at any dealership and they chose to give me the warranty that they wanted that looped them in to where I can only get my car repaired by them if I'm not in a 30 mile radius. Mind you I'm actually live 37 miles from that location so I should be able to get my car repair at the shop that is here where I live and when I asked them to release my warranty to I can use it at a different location they gave me the run around and still didn't want to release it. They took almost a whole month to repair my car when it should have only took less than 10 days . Also they would make a bunch of promises that they want hold up too. When I got my car two year ago from them they agreed to detail the car,gas the car up replace the windshield wiper fluid hose and give me a front license plate holder and they didn't do neither of those. They whole dealership is a mess and they are lazy and if they see that you left a bad review they would use it against you when it come to getting maintenance done. Don't recommend this dealership to nobody beware read more

I am beyond frustrated with the utter lack of professionalism and accountability at Stoneridge Chrysler Jeep Dodge of Pleasanton. My 2022 Chrysler Pacifica Hybrid has been sitting at their service center for over a month after a major hybrid system component failed. The part (5185094AH) was ordered on April 16, and since then, I've received zero communication from the dealership. Let me be clear: I've called more than 10 times Left over 6 voicemails Sent multiple text messages directly to the service manager And still received no callbacks, no status updates, no basic courtesy This isn't just poor service -- it's blatant neglect. They have shown no interest whatsoever in keeping me updated about my vehicle, even after I've made it abundantly clear that this is my family's primary mode of transportation. Meanwhile, Stellantis' Customer Retention team has had to escalate the case at the corporate level. Even they have struggled to get updates from this dealership -- which tells you everything you need to know about how this location operates. Delays I can understand. But being completely ignored for over a month while my vehicle sits unrepaired? That is unacceptable, unprofessional, and insulting to any customer. If you're thinking about servicing your vehicle here, think twice -- especially if your issue isn't something simple. They clearly do not value their customers' time, needs, or even the basic courtesy of a return phone call. This has been a nightmare. read more

I'm not sure if I'm spelling his name correct because I didn't grab a card but Khalil is OUTSTANDING! He was so knowledgeable, such a people person, and wasn't pushy at all. Highly recommend this dealership and him read more

I was racially profiled by the service manager the moment we walked in. Our 2023 minivan AC broke down out of nowhere and the first thing he said was we are backed up and you will only get your car back in a couple of days.. and when we said, if we can get the car back in two days, that's fine.. then he changed it to a few days.. and was extremely rude and arrogant when talking to me. We were in the service many times in 2024 to fix the carpet in our trunk. Apparently the factory used not enough carpet and therefore the carpet kept coming off.. mind you our car was a few months old at that time... many times they only try to glue the carpet and not do a thorough fix until we voiced our frustration. They said they will order a new carpet to fix.. but yesterday, still no carpet after many months.. There is no customer service and they do not care what happens to your car and how you will be inconvenienced by it. Very disappointed and frustrated. Never will I buy a Chrysler again. 4/21/2025 Update: I scheduled an appointment per their comments. Guess what? We went in and the service tech said "My service manager said he saw your review and you will not be welcomed to service your car." What??? Now we are not allowed to speak our minds and provide honest feedback? We are getting punished by this place because we did not provide a "good" review. This is ridiculous. I took time to bring the car in and was humiliated and told that we can't bring our car in for service. and guess what? This place has multiple bad reviews on Yelp too.. I guess those folks are also no longer welcomed to bring their cars in. We have bought many cars and had NEVER received this level of "service" from any dealership/service center. Well, I guess we will have to bring our car elsewhere.. read more

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Aria and Gianni were the best! Very friendly and made my car purchasing experience the best I ever had! I highly recommend this dealership and these guys! read more

A few days ago, I built out a Jeep Wagoner S (Launch Edition) online and after completing the build out, it said they had one at this dealership. My wife and I took a drive there and as soon as we got out of the car a salesman by the name of Shek approached us. I explained the scenario and he walked us to the vehicle on the lot. After going through the process of a test drive and learning more about the vehicle, we proceeded inside to discuss the next steps of purchasing the vehicle. Shek was very helpful throughout the whole process and went to bat for us several times to get the numbers to align with our budget. In the end, we left the dealership in our new vehicle feeling like we are a part of the Stoneridge Chrysler, Jeep, and Dodge family. If you're looking for one of these brands and live in or near the area, I recommend that you go this dealership and work with Shek. read more

Sale person don't respect your opinion and when he saw you not ready to buy he started to be aggressive, avoid this dealer.

Had a great buying experience at Stoneridge CJDR Pleasanton. Shaq took the time to explain our deal, had patience and we got the deal on terms that were good to us. Traded in a vehicle and all went well. Thanks read more

I feel the finance department has no integrity! Beware of the salespeople they did a switch and bate with my financing .my credit score is 844 and the car had a 0% interest rate they set me up with a 6.9 rate and told me that's what I qualified for after I realized what they did really!!!! If you're a female please take someone with you, they will try to take advantage! Please read all of your paperwork because they will sneak in some extra cost! Extra warranties you don't need . This was my experience! Be careful! read more

Came in to test drive, then purchase an advertised used Toyota Rav4. Chris was my salesperson, who was new to the dealership, and very friendly and professional. We finalized the deal with a signed offer that was approved by his finance manager and myself with a 5K deposit to hold the vehicle for a few days as I arranged for cash payment. I was explicitly told the car was listed a SOLD. I received some confusing phone calls from Gianni asking what was going on. He should have asked his employee Chris ..... When I called Chris 2 days later he was off but said he would get me the final payment numbers the next day. No one called me the next day, and when I called they said the car was SOLD to someone else.... When I came in to discuss what happened they blamed the confusion on me. There treatment of customers is the worst I have ever seen/experienced. So buyers beware this dealership does NOT abide by their word, and truly only cares about their bottom line at the expense of their customers. Their moto.. "The customer is always WRONG!!!" I will be filling a complaint with Stellantis, and the BBB... read more

On Saturday I purchased a jeep grand Cherokee with Chris and with the sales manger Nick and got an amazing deal on the car very happy with the way they treated me read more

BEWARE OF Stoneridge CJDR. I drove an hour after confirming a new vehicle was available, only to deal with constant price changes, rebate confusion, and wasted time. Gianni (newly promoted sales manager) repeatedly gave incorrect numbers, missed rebates listed on the dealer website, and pushed prices thousands higher until challenged. After hours of back and forth and promises to "make it right," I was told to come back the next day for a better deal, causing another hour commute after work. I was assured the deal was finalized, then upon arrival told rebates suddenly no longer applied and the price increased again. Throughout the process Gianni focused more on how much "trouble" he was in than solving customer concerns, repeatedly calling me "brother" while changing terms. Even at signing, taxes were somehow miscalculated again and the final total ended up over $800 higher than what we were told. Extremely unprofessional, disorganized, and frustrating experience. Would not return or recommend. Looking forward to being contacted. read more

Unfortunately, my experience was ruined by an extremely unprofessional salesperson. The behavior was aggressive, rude, and lacking basic common sense. It made the interaction uncomfortable and unnecessary stressful. read more

Disappointed and Disrespected - A Regretful Experience As a passionate Jeep lover, I was excited to purchase a new vehicle from Stoneridge Chrysler Jeep Dodge of Pleasanton. Unfortunately, this turned out to be one of the worst decisions I've made when it comes to car buying. At the time of closing the deal, I was told by the manager and staff that the car was being cleaned and detailed. However, once everything was finalized and I received the keys, I walked out with excitement -- only to find the car clearly hadn't been washed or detailed, neither inside nor out. After bringing this up, they took the car back and returned it about 10 minutes later -- this time the exterior was rinsed off, but the interior was still dirty. To make matters worse, I had traded in my vehicle with a full tank of gas, but the new car I received had barely any fuel -- just about 10%. They handed me a $25 fuel voucher, which frankly felt like a careless gesture. In all my years of buying cars, I've never received a new vehicle with such little fuel. Most reputable dealerships provide a full tank of gas with new car purchases -- this should be standard, not optional. Then came the most frustrating part. The vehicle needed an FSA (Factory Service Action), so I was asked to return the next day for a quick 10-15 minute appointment. After the FSA was completed, I noticed large scratches on the hood, the driver's side door, and the passenger side. I immediately reported it to Mr. David, who acknowledged the damage and assured me someone would call to schedule repairs. A couple of days later, I was contacted and scheduled to return for the scratch repair. But when I picked up the vehicle after the repairs, the paint job looked extremely unprofessional -- uneven, rough, and clearly not the work of a proper body shop. Even worse, new dents had appeared on the trunk and the front door. I brought this to Mr. David's attention and told him I wouldn't accept the vehicle until everything was properly fixed. He agreed and said he'd text me with a confirmed appointment. When I returned as instructed, I politely asked to see Mr. David. He wasn't available, and instead, Mr. Aamir and Mr. Joe came to speak with me. That conversation left me shocked and upset. After inspecting my car, they denied everything -- the dents, the poor paintwork -- and began telling me that "nothing is wrong" and that "maybe your vision is off." I was even told more than once that I was "seeing things" or "maybe blind," which was incredibly disrespectful and offensive. These comments were made in a dismissive tone, as if I was making things up. This, after their own staff had previously acknowledged the issues. What's worse is they claimed Mr. David didn't have the authority to promise any repairs or appointments, despite the fact that he had been communicating with me directly and assuring me everything would be handled. I came in with patience and trust, and instead of solutions, I was blamed and belittled -- repeatedly. This is not the way any customer should be treated, especially after just purchasing a new vehicle. Accusing a customer of being blind, instead of taking accountability for damage caused during your own service process, is simply unacceptable. I left feeling insulted and frustrated -- not something anyone should experience after buying a car. I will not be returning to this dealership, and I strongly advise others to think twice before doing business here. I regret my decision to purchase from Stoneridge Chrysler Jeep Dodge of Pleasanton. A car purchase should feel exciting -- instead, mine has been nothing but stress and disappointment. The lack of professionalism, accountability, and respect shown here is not worth a single dollar. read more

Hire salespeople that are NOT rude. Got a call today after inquired about a Wrangler. A salesman called me and after I told him my budget, he said go get a cheap car that's made for cheap people and then hung up. read more