OMG!!!! Is part of the Dunkin training program to be lobotomized? Service was painfully slow with the walking dead making every order under the sun but mine. I was the only person at the drive thru with no customers inside. And my coffee cup was only 3/4 full when I finally got the ONE coffee I ordered. Is ice extra? If I have to put my car in park without anyone in front of me then I have to ask "why?" I truly thought something was wrong with them. Please step it up on training your people. I know it's just a summer job but do something else and let people who give a crap about their job have your job!! read more

Worst system.for.waiting on customers they are always busy but will cater to the lazy people who text in their order while they let you.stand at the counter after you.made.the.effort.to go.in person to buy their product never an acknowledgement their too busy counting their.tip.money and talking All the.employees.look miserable and the boss she.is never around and she hardly ever waits on anyone Seriously go to.Aroma Joe's You may have to wait but the staff makes ypu.feel welcomed unlike Dunkins I wish there was a better alternative the.one on Epping road.is.also.a.shitshow the owner of this franchise should just sell the damn business read more

they didn't make my ice coffee right. they didn't put any caramel or sugar in it. we were late to get to the museum so I decided to go after. I just went in to get it remade and the girl at the counter said she didn't know if she could so she couldn't because she didn't make it. i asked for her manager or someone else to ask. she said there was no manager and the cameras are watching so she wouldn't make a new one. I had a full coffee I. hand when I asked her along with the sticker with the time it was purchased. absolutely ridiculous! read more

I placed an order online for an iced coffee and 2 donuts. I said thank you to the employee that handed it to me and after getting home realized there was only one donut. read more

I went in to purchase donuts and was told "we'll be right with you." I was told that 3 times in 15 minutes and NO ONE CAME TO HELP". I can't comment on the quality because they never served me. read more

They always make me stand there for minutes before even acknowledging me, which I've come to get used to, but today I got bothered when they did that, and then, after me, they immediately serve the next customer when they stood in front. It was exceptionally rude. I almost feel like an inconvenience there. When my drink with Done...the gentleman just put it down and walked away without saying a word. The customer service here is completely lacking and nonexistent. read more

Most Dunkin's I go to get my order wrong every time but this one rarely does. Open 24 hours is a plus too.

Pictures are worth a thousand words. Pictures of a half eaten bagel, with cream cheese, with a black 3 inch long hair in it are worth a worth a few more colorful words. Thank you for ruining my breakfast Dunkin! read more

Dunkin' - Exeter nh bagel with cream cheese with a complimentary 3 inch long black hair. - Donuts Near Me - Exeter, New Hampshire

I ordered a fucjing iced chai that was literally 6 dollars and the girl clearly does not know what she is doing this shit is straight up milk there wasn't any CHAI in it, it was literally frothy and disgusting- Not to mention they spilt something all on the outside and the cup was overflowing and sticky and i saw them tryna wipe it down frantically with napkins and was still covered when they handed it to me. would give 0 stars if i could read more

Dunkin' - I ordered a fucjing iced chai - Donuts Near Me - Exeter, New Hampshire

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Awful service Slow Got order wrong n argued with me about the order I shall ALWAYS try n go to Stratham store from now on Poor poor customer service read more

I never go here for a reason. Very slow, and it is almost guaranteed the drive up will get the order wrong. Decided to give it another try. Huge mistake! Paid $7.50 for a power breakfast sandwich and black coffee. Opened my bag to a cold plain bagel. No time to go back so in the trash it goes. Coffee sucked. Off to Aroma Joe's after my meeting. Lesson learned. read more

For Dunkin's the service is decent here, but don't expect anything special. Between the customer service and the food quality all I can say is that it's a 'meh' all around. read more

Twice I got burned by their coffee because the lid sucks. The first is in the drive thru. They hand me the coffee and the lid popped off and the coffee spilled all over my hand. This one is the last straw. I just bought a new car. Leather seat and everything. I brought it out to my car and about to put it in the cup holder. The frigging cup collapse on me. Spilled half the coffee all over my brand new car seat. I started wiping up everything up. I could even get rid of the cup.it collapsed some more spilled rest all over the floor of my new vehicle wtf. I went in bought a new one. Some guy looked at like I was detailing my car. No stupid I'm whipping up a huge mess off my brand new car because this dunkin give out shabby cheap cups with lids. Worst part is the owner who owes a chain of this knows this because the employee told me. Yet I didn't even get a free coffee for my trouble. He just kept apologizing and that they know the cups and lid suck. How many injuries you need to make happen to customers before you compensate or do something about it. Not going back again. read more

Not only did they forget part of my order, when I went back in for my order of bacon an cheese roll ups they gave me one!! Out of the two piece standard for the price. And it's not even a roll up!!! read more

Been going here for a few months now since ive been working in the area. Service is terrible. I tolerated the service just because i needed something quick in the morning. i noticed recently that they only put one piece of bacon on their breakfast sandwiches. It's bullshit. The last one i just got this morning had a half a piece of bacon on it. How tf do you even call that a bacon egg and cheese when one bite of the sandwich has bacon on it. Im done here. Ill hit mcdonalds down the road when i need something quick from now on. Lost this customer. read more

Only offer drive through service. Wes fed into the line in an awkward position due to heavy customer flow. Was not able to use the intercom to order. Wasn't able to get out of the line either due to traffic and barriers. When I approached the window, the employees wouldn't take my order and were extremely rude. I wouldn't recommend this location to anyone. read more

This is the third tome this weeks I've tried to get a coffee here and This is the slowest moving location I've ever been to. I chose the drive thru this morning because there were customers inside waiting for orders without a mask on. I could see inside the store any there would be gaps of time (5-7 minutes) before anyone would even go up through the drivethru window. When they did, most people were only getting a hot coffee so I'm not sure why that takes up to 7 minutes to prepare. I was the sixth car in line, I left after 25 minutes of sitting and waiting and there were still 4 people waiting in front of me. That seems a little long considering there were 5 employees behind the counter. read more

Pretty standard Dunkin Donuts, but somehow they always burn the heck out of my bagel. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Exeter, New Hampshire

The uncontested, undefeated champion for the absolute worst location anywhere that I have ever been. Aside from the wildly unprofessional service, I can say with complete confidence the only way your order will ever be right is if you make it yourself....To make matters worse, it has all of sudden become a waiting game - 14 minutes waiting in the drive thru today - Let that sink in. The hot coffee becomes cold and the ice coffee becomes warm by the time you get it...14 minutes!!! And not even an apology. read more

I have stopped here for iced coffee and found the service to be acceptable unlike what some of the other reviewers have noted. Maybe I just caught them on a good day. Typical DD fare. read more

Absolutely the worst customer service I have ever experienced!! Mess up order every time and instead of apologizing they told me to go somewhere else read more

I've given this Dunkins so many tries it's crazy!!! EVERY SINGLE time they get my order wrong, or it takes forever!!! I understand every now and then if something is wrong but it's every time I seem to be getting someone else's order. They need new employees or better training. read more

Convienent location, but service is subpar. Staff is young and poorly managed. Mistakes on orders are plentiful. Inside is clean. If you have time its worth the drive down the road to the Stratham location, less mistakes and quicker service. read more

Horrible! I asked for a bacon wake up rap, and they gave me no bacon! Also, they always screw up your coffee. Do not go here

Terrible customer service! Went today, stood behind one person (who was beiing waited on by 3 people), trying to EXCHANGE a bad travel mug I had bought 2 weeks ago. I was told I needed a receipt, which I usually do not save my Dunkin receipts. I will go out of my way to other Dunkin Donuts in the future....don't waste your time in line here! read more

4 people just walked out after waiting an excessive amount of time (including myself). 4 people were working the drive through, talking to each other slowing the operation down. Only one person was working the counter. The young man working the counter was visibly frustrated after trying to figure out the coupon or something the lady at the counter had. After close to 10 minutes (with the lady still at the counter) I walked out announcing I was going to the Dunkin Donuts further down the road. read more

I love Dunkin in New England. I never get asked if I want cream and sugar when I order a Large Regular like I do in Virginia. But it's not 5 degrees in VA either so I can live with it! read more

This DD is in a convenient spot for travelers near a series of hotels with easy access to I-95. The staff is young but polite and this DD offers the typical fare of others DDs in the mid-Atlantic region. However, service here was slooooooooow. I was alone in the place at 5:30 AM and it took 10 minutes for them to finish my order. All were hot, traditional coffees, a few donuts, and two bagels with cream cheese. Yeesh! read more

You can guarantee they'll be out of whatever it is you want every other time you go (so you'll have to always order something else which is always really frustrating, please just order stock guys or take it off the menu). You'll spend 5-10 minutes just sitting at the drive thru menu waiting for someone to say anything at all, even just a "we'll be with you shortly" is too much for them and then another 5 minutes at the window. The people at the window always try very hard to keep a bad/negative attitude and never apologize for the sometimes up to 15 minute waits. This Dunkin' Donuts is 30 seconds from my work so the location works out great but unfortunately I just have to grab Dunkin' Donuts elsewhere on my way to work because these guys just don't wanna do it, that's really what it comes down to. Today when I went through the drive thru I had to ask the woman multiple times for my receipt and she was getting clearly annoyed/short with me as if I had done something wrong by wanting my receipt. She was yelling at people in the back which I could hear very clearly. Extremely unprofessional. I'm starting to wonder if the application process requires a rude personality because I've never had a friendly encounter with anyone here yet. I get rude customers can be frustrating to deal with and Dunkin' Donuts is known for its horrific treatment of employees, but take your anger out on the rude customers, not me when all I want is a sandwich and I'm trying to be as friendly as possible. The food was soggy, also if you do decide to go through here don't get the waffle breaded chicken. It is never fully cooked (cold in the middle) and very soggy every time. read more

Went there today and the girl at the window was wicked rude. My mom reminder her she had a coffee and she rudely said "I only have two hands". read more

Service is terrible!! Most of the employees are rude. They mess orders up, on a daily basis. If it wasn't in a good location, I would never go back. Can't wait for Aroma Joes to open!! read more

Excessively long wait times during low traffic hours, but if you even attempt to get food/drink from here during their busy periods (breakfast, lunch, etc etc) be prepared to be waiting for a much longer period of time. Staff is fairly friendly, but your first impression from them is generally a "We'll be right with you" followed by 5-7 minutes of silence before finally taking your order. They are often out of stock of seasonal/popular products so having a couple different choices in mind is a smart idea. Food is often cooked properly (give them a few days to figure out how to cook the seasonal items properly) and the drinks are not half bad but could be mixed a little better. If the wait times were reduced this DD would be 3-4 star. read more

I don't know how this place is still in business! All of the staff is rude. The order is never right. I even wrote to the manager and got oh well we really don't care answers. Went back to so if thing might be different. NOPE still the same. Because of this store I will not go to any DD again. read more

These guys could eff up the simplest of orders. I have never had an order that didn't have a mistake. Plus, they try to double-charge me every time. I need to find another DD. read more

Absolutely awful service. Messed up our order. Asked us to repeat at least 4 times. Shut the window in our face and then asked us to repeat the order again because they couldn't hear us through the speaker (not our fault). Will not go here again. There's a reason I go to Starbucks. Absolute joke. read more

I love this DD....Yvonne and her crew will fix you right up!! And if your not happy....feel free to tell her and she will take care of it! I go here every am and believe me they are busy...busy....but move quickly.....everyone is upbeat and friendly....and as far as orders are concerned, they are right on track!! read more