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    Dunkin'

    1.8 (95 reviews)
    InexpensiveDonuts, Coffee & Tea
    Open 5:00 am - 8:00 pm

    Order Dunkin' Takeout or Delivery

    Dunkin' Photos

    DUNKIN' ATMOSPHERE

    What's the vibe?
    Good for working
    Outdoor seating

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    Name of server
    Latasha D.

    Customer service is the worst and the sad part is she KNEW it I would not recommend this location at all it was not busy but my order was still wrong I only ordered TWO coffees but it was STILL WRONG. I opened one to see if creamer was added it was not however something thick and white was floating in it I instantly tossed it before taking a picture I'm totally grossed out and here is a pic of the receipt with the name of the server who's attitude should be checked especially since she chose to work in CUSTOMER SERVICE in which she lacks greatly

    TeRRible quality coffee for a cold brew. Stale. Bitter. Old coffee taste.
    Jack V.

    There is a reason this DD has a 2 star rating with over over 80 reviews. The Quality of the coffee is TerrIble! We ordered a Cold Brew and the guy gave us Regular over Ice. We told him & he argued about it. Moron. We watched him do it. Then he didn't add the milk or shots. When we finally got the cold brew, it was TERRIBLE! Stale, old coffee. I'm sorry I put my body through drinking this crap. This is a really nice store. Great location. Nice building. Cold air conditioning. Nevertheless, I doubt the employees behind the scenes are doing things right. We wiLL NO be Back!

     a person holding a drink in their hand
    Daniel S.

    This definitely is not a Matcha latte, but surprisingly all of the flavors they randomly put inside here work and I don't hate it, it kinda goes hard. Congratulations, you failed successfully.

    I never waste (.....unless I go to this franchise)

    The coffee makes this store worthy of a 1star, although not the best, it was fresh after eating an "additional" 5 minutes to fill the order. The associate was friendly though. This store is not quite up to the same mediocre standards of standard DD's. My visit took place on a Thursday, 6:00 PM. I purchased a variety of donuts, a fritter, one Coke and a cup of coffee. Everyone of the donuts/fritter were stale and generally of poor quality. Do yourself a favor if you're at this location, drive on into Pigeon Forge for a better establishment. If you can't drive somewhere else, I recommend the gas station next door.

    Donuts were dry, cold, and stale.

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    Photo of John G.
    5
    16
    13

    11 years ago

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    7 years ago

    Quick service, friendly staff and the order was correct. Perfect morning stop before hitting the road. Love Dunkin' iced coffee!

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    12 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    10 years ago

    Oh my the worst. Out of everything. Customer service a joke. Bathroom pitiful. You would think with the location it would be top notch.

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    11 years ago

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    11 years ago

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    11 years ago

    Definitely been to much better DD locations. They messed up our order and tended to be kind of slow.

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    10 years ago

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    Page 3 of 3

    Ask the Community - Dunkin'

    Review Highlights - Dunkin'

    Went through the drive-thru to grab some coffee and bagel bites for my mom.

    Mentioned in 3 reviews

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    The Heavenly Roast

    The Heavenly Roast

    4.6
    (102 reviews)
    8.3 mi

    The Heavenly Roast is a MUST when visiting the Smokies!!!…read more The shop is easy to find in Wears Valley, and what beautiful scenery surrounds the shop! Karen, one of the owners, has put so much thought into creating a fantastic and memorable space. The outdoors just got an upgrade with the addition of a little garden adjacent to the porch. There is a beautiful mural, a lovely fountain, and fun furniture that give the space such a fun vibe! Once you climb the stairs, you'll see various spots to lounge on the porch from rustic looking benches and chairs to swings hanging from rope. Upon entering the shop, it is a combination of rustic mountain decor with fun and whimsical pieces--- from the coffee tree to the taxidermy squirrel riding the bucking fox rodeo style. The place is so inviting, comfortable, and it's charm is unmatched. It's the perfect spot to relax and enjoy your coffee in the Smokies. Spouse and I always get the Campfire Latte, and it's incredible with mocha, white mocha, and toasted marshmallow syrup. We have also had the Heavenly Harvest from their Fall drink menu, and we loved that too! Our coffee is always delicious and we just keep coming back for more! Karen and her baristas do such an awesome job making our coffee and it says something when they don't ask you anymore what you'll be having. Building rapport is an understatement as they make you feel much more than just another customer, but a part of their coffee house tribe.

    We stumbled upon Heavenly Roast a year or so ago. A unique establishment that knows exactly what…read morethey are doing. It is perfectly decorated and has a warm and inviting atmosphere. The staff? Always cheerful and ready to serve. Karen, the owner, is most usually on location working behind the counter alongside her employees. You know you've e been there a lot when they no longer ask your name for the order. We have fallen in love with the iced campfire latte. It has marshmallow syrup, mocha, and cinnamon. It's... heavenly. And addictive! A must try. I'd highly recommend stopping by and supporting a local business. It's worth every dollar!

    Photos
    Oreo Donuts
    Oreo Donuts
    Bacon & Egg  Bagels
    Bacon & Egg Bagels
    Fresh Banana bread

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    Fresh Banana bread
    Buzzed Bull Creamery

    Buzzed Bull Creamery

    4.4
    (162 reviews)
    2.0 mi
    $$

    Not only delicious ice cream, but a really cool experience watching them make each of our orders!…read more The owner told my son "if you see it on the board I can make it" so his request was a watermelon ice cream with sprinkles and he was in heaven! I got the tiger stripes buzzed with caramel whiskey and it was so good!! The staff was so friendly and helpful with guiding us on what to order. We will definitely be back again to try other flavors and mixtures!

    All the flavors ordered of ice cream were good ,ingredients were fresh and tasty, the process is…read moregood However,the "owner" seemed to stop before filling mine all the way up, which i'm not tripping on.But everybody should look the same.If you're gonna serve a product it should be uniform. To everyone you serve. Ice cream 5/5 stars Lady with the glasses DONT LISTEN..we had 8 orders either she served it wrong ,or forgot to put it in as she seemed to be rushing to get you outta her line. When she did take the order she didnt put in we went back to last on the cue. And even though she missed our order, she forgot, we were served after ten other people came in, doent make sense except to her apparently It's not that she messed up,its that she didn't make it right. when people listen to what your instructions are im sure its not hard to get it right . 1/5 stars However Shantel the other server paired with her also helped with the orders everything she crafted for us turned out exactly as requested. Someone needs to get a clue, and its not Shantel. My suggestion have the girl with glasses repeat the order to you.. you'll see.. it will be wrong unless she changes something. Overall 3/5 great product,mediocrity in customer service from Miss Glasses..

    Photos
    Buzzed Bull Creamery
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    Death by Chocolate
    Buzzed Bull Creamery

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    Dunkin' - donuts - Updated July 2026

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