Wanted an afternoon hot cup of coffee . Walking along the…read morestreet, we found Coffee Shack! 1 Hot Coffee Freshly brewed. 1 iced pistachio flavored with toasted marshmallow latte. All Delicious!

I got an iced latte with cookie butter and cinnamon bun syrup. Yum! Liked that there were lots of…read moreflavor options and ways to customize your drink. I think the syrups were Monin brand. Service was good! You order at the window and wait for them to bring your drink out the side door. There is no interior for customers to enter. There were benches nearby but no actual seating for the shack. It's close to The Village shops if you wanted to go over there to sit.

We just moved here about 2 weeks ago and are Coffee Hunters looking for places that aren't a…read more"Starbucks" type of place. (To give you an idea of my coffee taste, I don't like Starbucks. Their coffee is hit or miss, sometimes tastes burnt and is WAY too expensive for what you may end up getting. I love Dutch Bros because everything I get from there is great and always tastes like it should also they are always super nice). This little coffee shop is ADORABLE and it also shares the building with Sweet Frog (Frozen Yogurt). We were kind of surprised when we came in because there weren't many pictures in their reviews. They have lots of options (see my pictures for menu) and a "barista favorites" menu that I was glad I saw! Super clean, very cute and inviting. Baristas were polite and there are lots of places to sit inside as well as outside! Prices were pretty good in comparison to most. Don't pass this one up! You will be glad you didn't!

Went through the drive through and they were really quick and nice. I got an iced mocha with…read morestrawberry flavoring and it was delicious!

I always get a black iced Americano at coffee shops but unfortunately most local shops use a floral…read moreespresso or fruity or idk what.. I want bitter coffee flavor. So I end up going to Starbucks because they nail that. But I hate supporting Starbucks.. to my review THIS PLACE MAKES THE BEST ESPRESSO IVE EVER HAD AT A LOCAL COFFEE PLACE!! Can't recommend it enough and most importantly they're Christian owned which is amazing!! Ten out of ten!!

What a cute little shop! The lady at the front answered all of my questions & was very helpful. I…read moregot a golden hour latte and two of their storms with lemonade. They were all very flavorful. Next time I visit on vacation I would definitely stop again. I also love that you can get your drink in a can. It made it so I could take it back to our cabin & open it when I was ready to drink it. I definitely recommend trying this place if you enjoy a good drinky drink.

I discovered this tiny coffee & tea shop during my last visit to Gatlinburg. It's tucked away in…read moreThe Village off the main road. Their Lavender Latte is delicious. I always get excited when I find a coffee shop that has Lavender anything. The rest of my family was equally happy with their Vanilla Latte and Americano. I also grabbed a bag of chocolate covered espresso beans which were yummy and perked me up a bit. It's a tiny shop, so if you have a big party, you won't all be able to fit. They also sell house-made vanilla extract in cute little bottles, coconut and lemon sugar, adorable mugs, and a variety of teas and trinkets. I wish I could buy everything in this shop, it's so cute. I definitely recommend the coffee connoisseur check out Coffee & Company.

Finding Coffee & Company in The Village Shops of Gatlinburg feels a little like being let in on a…read morelocal secret. You don't just accidentally stumble into it. You seek it out. In fact, we walked about a mile from our hotel specifically to come here because we remembered it from a previous trip. That's a pretty strong endorsement considering there are approximately 7,000 places in Gatlinburg willing to sell you coffee, fudge, pancakes, taffy, or some combination of all four. Tucked away inside The Village, Coffee & Company has that hidden gem feel that makes you wonder how many people walk right past it without realizing what's waiting inside. The coffee itself is solid. One thing I appreciated was the balance. Too many coffee shops seem to believe that foam should either completely dominate the drink or be absent altogether. Here, the ratio of coffee to froth was right where it should be, allowing the coffee itself to remain the star of the show. I ordered a flavored coffee, and while I wasn't completely in love with the particular caramel syrup they use, that's more personal preference than criticism. Coffee flavors are a bit like pizza toppings... ask ten people and you'll get twelve opinions. The drink was still enjoyable and well made. The staff deserves credit as well. Friendly, efficient, and quick without making the experience feel rushed. They seemed genuinely happy to be there, which isn't always guaranteed when dealing with tourists before they've had their caffeine. What I like most about Coffee & Company is that it knows exactly what it is. It's not trying to be a trendy coffee laboratory where your drink arrives after a 15-minute explanation of bean origins and atmospheric conditions during harvest season. It's simply a really good coffee shop serving really good coffee in a charming location. Would I walk a mile for it? Absolutely. Would I walk five miles? Let's not get carried away. Four stars. A hidden gem that's worth seeking out, especially if you're wandering through The Village Shops and need a quality cup of coffee to fuel your next round of Gatlinburg adventures.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

Try: 1776! Why: I…read moreremember learning about this coffee company years back and always wanted to try so had a chance while visiting Pigeon Forge with the family. I really enjoyed the 1776 that has sea salt toffee, caramel and mocha. I have a sweet tooth and love coffee so it was a great match for me. I also tried the Horchata Latte, which was a bit watery and didn't have enough cinnamon and vanilla flavor for me. My family did enjoy their Black Coffee, Vanilla Cold Brew, and Green Tea. We wanted to try their Honey Chai but they ran out of Chai. Notes: We came in the morning and they were busy with line almost to the door. They managed through the long line fairly quickly with a person at register and two baristas making the coffee. Service was friendly and accurate given my families long list of orders. The Interior was decked out with veteran decor and merchandise. Overall, a solid coffee run to kick start our morning!

Pretty good coffee. Nice place and easily accessible location with tons of parking. Service could…read morebe a bit nicer and in the few days I was in town and visited, there was a lack of consistency in how hot the coffee was. It did taste good though and I'd go back.

We were in town for the Bronco Super Celebration at the Townsend visitor center, and this place was…read morejust across the road from there, making for an easy stop each morning on our way there. I had an iced americano each morning, and the flavor and quality of espresso was fantastic! My boyfriend had an iced latte with sugar free vanilla + caramel, and enjoyed that as well. We didn't get any food there, but the offerings looked great and several people had bagel breakfast sandwiches that I would definitely try next time! They even made cute stickers for the Bronco event, so we snagged one of those. The staff were all very kind and helpful, and the interior is cute and clean. Recommend a stop in if you're in the area!

Amazing, strong coffee here. They have a menu of some classic drinks + some speciality drink, but…read morethey know their coffee, so if you're looking for a coffee with a different milk ratio... they can make it. I ordered a hot flat white, and it was delivered with beautiful latte art. It looks like roast their own coffee in the back, super neat, so you know this spot is legit.

Cutest little coffee shop!!! Stopped here on our way to go hike the Smokies and wanted some food,…read moreand it was FANTASTIC. We got the breakfast burrito and the loaded avocado toast without meat because me and my dad are both vegetarian, and everyone was so nice and accommodating!! The burrito was to die for, absolutely loved that. The toast wasn't my favorite, but I'm excited to try the burrito next time!! I also got a chai latte which was AMAZING. I get chai lattes almost everywhere I go, and this was one of the best I've had. I also really loved the chocolate chip cookie and the energy bites!! Will absolutely be returning when I come back to the Smokies :)

We waited for 20 minutes for our two coffees. If we hadn't already paid, we would have left. It was…read morealso the wrong order but we just took it so we could get out of there. They were serving the people at the walk up window more than the drive thru. Only two people were working which is fine but one takes the order and the other takes orders and makes the coffee. It was breakfast time so it wasn't like it was quiet in the middle of the afternoon. There were a lot of people waiting.