Went here opening day at 5:30 pm and the line was backed up all the way down the block. It was so worth it though, they have great coffee and food. Just hope it won't be always this bad. read more

Dunkin' - Line outside dunkin donuts - Donuts Near Me - Santa Monica, California

I have always liked Dunkin Donuts. For a long time they didn't have one in Santa Monica, but on the East Coast I've heard they are common. I first tried Dunkin Donuts when I lived in Tokyo. There were Dunkin Donuts and Mr. Donuts all over town. My. Donuts product was good, but Dunkin Donuts was the only place that would refill your coffee, and plus, one of the girls that worked there (Sunshine City Dunkin Donuts near IkeBukuro) was kind of sweet on my roommate, so he liked to go there. So going to Dunkin Donuts brings all kinds of old memories back for me. Their donuts aren't that much different than any other place - Winchells or some of the independent places - but they do make a solid donut. I'm in favor of donuts. If you like them, then you will like Dunkin Donuts. read more

Finally... Dunkin' Donuts in California!! BEST. EVER. COFFEE. I lived in New England for 12 years and never had better coffee. But I'm a native California girl and craved Dunkin's coffee since moving back 10 years ago. So thanks for finally making it out here! For all you mean and disgusting critics out there: Get a clue. They're not known for the best donuts - never have been. If you did your homework, which most of you negative wannabe critics obviously haven't - you would know this. As far as the bad service reviews, I can't speak to that. They need to train their staff better, add more staff or get rid of the bad staff who aren't service oriented. Bottom line is Welcome to California Dunkin'!! And looking forward to the grand opening of the Irvine store later this year. My coffee dreams are finally coming true... :D read more

I'm from the east coast and this store is embarrassing. When it opened they would call out the name of the drink not an order number or name. It was a Free-For-All! The layout is bad and to be honest the donuts aren't fresh. Unlike the stores I grew up with the Santa Monica Store doesn't have a bakery on premise so they have to truck them over from a bakery. The setup of the counter is bad and it clogs up at the counter when it's busy. Boo! After a couple weeks went by they finally started calling out coffee orders by order number. But what a cluster mess in the beginning. This is the FLAGSHIP store in SANTA MONICA they should have put more thought int the entire franchise. What;s good enough back east in stores, airports, and gas station mini marts isn't good enough. Shame on your President Of Dunkin Donuts. Shame on you. Think outside the box and gear your future franchises for Southern California and for crying out loud put my donuts under a heat lamp so their at least warm! DSPP! read more

Like others have said, those leaving low stars don't know. It's just like EastCoasters thinking In-N-Out is not good. It's just one of those things. The staff is great and super nice. The drinks are just as I remembered, donuts are so yum and the sandwiches are good. It's great, but not good enough to stand in line for if you know what it tastes like. Either go early to beat the rush or in the late afternoon. read more

I am from the East coast, so of course I love DD. When one opened up within 1 minute from my house I was so excited. However, the manager at this location is so rude and unprofessional. I think her name is Maria or Marie, it was hard to hear her as she walked away when I asked her. I am a very loyal customer. I know it is only coffee, but there are lots of places I could go and spend my money. I choose DD. All of the other employees at this location are great, she is not. She is very rude and not helpful at all. You offer a service "On The Go". I am assuming that when you created this feature on the app, you intended it to be for people that are in a hurry and do not have time to wait in line. They submit the order, run in and get the order. There is no waiting (or should not be). I order the same thing every time, a coffee and a donut. It is quite simple, a coffee and donut. 100% of the time when she is working only the coffee is waiting in the "on the go" section. I have to ask every time for the donut. A few times she has told me "we cannot see the donut on the order, only the coffee". Well I know that is not accurate, as it is printed in the slip of paper they put on top of the coffee. Again, the point of "On The Go" is to run in, pick up and go. So now I have to wait for my order to be completed. I understand it is only coffee and a donut and not a big deal in the grand scheme of things-- that is not the point. The point is you are providing a service that your manager cannot seem to execute, her specifically. She is clearly not capable of a management role. Her attitude is so rude and not customer service friendly at all. I am also in a management role and truly understand how important customer service is. Regardless, if you are selling cars or coffee. As a result I will not longer purchase my coffee from that location. I will go online and buy K cups and make it at home. I do not want to contribute to that stores revenue, as I understand each is franchised. Very disappointing read more

For some reason my sister and I are always excited to go to this place. It's like a treat when we are in the area. Staff is friendly. Best iced drinks especially iced vanilla almond milk chai!! I don't necessarily like the hot drinks and the breakfast makes me feel bad but that's a Dunkin' thing rather than to blame the staff or location. But the iced drinks make it all worth it. read more

I love the munchkins and their donuts! I mean I totally understand that the line is huge so I give my sympathy for the workers here. The people in line were arguing with others while I was waiting.... Honestly I loved my order, I just think that people use yelp to bash on a restaurant, so I decided to give in my opinion read more

Can't say I was bowled over by these donuts. Chocolate glazed, French Crullers and Old Fashioned. They were okay, but I'll take the 13 mile drive to Long Beach's Broadway donuts any day, thank you. Parking was easy (in the back, we got lucky a couple spaces were available), service was swift and friendly, traffic was a mess. Long line, but it was quick. Small shop, as most donut shops are, but it was organized and folks behind the counter were efficient. I can say I crossed this one off the list of donuts to eat...and likely won't go back any time soon unless I happen to be on Wilshire at 6am'ish. The donuts just didn't do it for me. And the coffee? Eh, it was okay. I'm still a die hard Peet's fan. read more

Exceptionally rude customer service. Go here if you want to be treated like a third class citizen. They get your order right 50% of the time so it's like a magical mystery tour of what sort of coffee you're going to get. This wouldn't even bother me if the customer service were not so incredibly awful. But it's pretty much the worst, most condescending customer service in Santa Monica read more

If I overlooked the fact that I stood in line for an hour, Dunkin' Donuts isn't a bad place to get your sugar fix. I did appreciate that at the front of the line, there was a small display of what donuts the place had, and someone taking orders, to speed up the line a bit. The donuts were okay; better than a lot of other places I have been. I did like the pumpkin spice donut, giving some extra oopf for the fall season. The blueberry cake donut isn't up to par with California Donuts. I will come back to Dunkin', but I rather wait for more branches to open up, because as a person who has never been to the East Coast, my only thought is that all my East Coast friends are laughing at me for waiting an hour, while they can just get their sugar rush and go in less than five minutes. Correct me if I'm wrong, but it looks like that all the donuts are the same price, 99 cents. read more

DUNKIN' DONUTS in SoCal...FINALLY! As a Mid-Westerner, I grew up on Dunkin' Donuts and have been missing it since moving here. Suffice it to say, I freaked out when I found out there was one opening in Santa Monica. It was like the heavens finally opened up to answer my prayers. Dunkin' Donuts is just as I remembered it. My favorite are the Munchkins. I love that they have it available in other flavors other than the originals. Though they are open late (midnight), get here early in the day so you have more flavor options to choose from, as they tend to run out of the popular donut flavors by the end of the day. Note: Even though this location has been open for quite a while since it's grand opening, it's still pretty busy inside, even at 10pm. read more

I've come here twice & both visits took less than 15 mins. First time was about a month after it opened at like 4pm and not much people (like maybe 8 people ahead of me) and today at 1045am and 4 people ahead of me. I'm biased coz I grew up with DD in Philippines but only the donuts (chocobutternut ! Which ive only seen in Vegas and called something else) .... So the sandwiches/bagels etc are a treat.... read more

I will start with the good .. My coffee tasted great but I came here for the donuts . Disappointing .. If I'm gonna eat something bad for me I at least want it to be worth it. I would have preferred hostess chocolate donuts in a package. Waste of calories read more

My go-to Dunkin' Donuts. I really like their iced coffee, and if it weren't for the fact that I'm always rushing to work, I'd stop here more often in the mornings. Their Oreo Iced Latte and Chips Ahoy Iced Latte are really good, and much cheaper than my usual Coffee Bean Ice Blendeds. Their breakfast sandwiches are really good too. The donuts are just average and/or above average, depending on what flavor you get, but I've actually had better donuts at the non-chain donut shops. The donuts here are also more expensive than the non-chain shops. read more

I was so excited to see a spot open up here in Santa Monica, especially after hearing so many great things about the famous iced coffee! I don't drink coffee much but i wanted to see what all the fuss was about, and it was pretty good! They have a variety of flavor options (I personally prefer the french vanilla), and paired with one of their delicious donuts makes a nice treat! I would also recommend the bacon, egg, & cheese breakfast sandwich on an english muffin--it's not as heavy as their other sandwiches but it definitely makes a quick, yummy breakfast if you're on the go! read more

Four stars for good coffee and easy parking. The coffee is the draw. Brewed coffee can be ordered extra large ($2.59). Donuts are ok, not gourmet. It's not a place to meet people or get work done on your laptop. Parking is free and easy in the lot behind Dunkin or at the meters in front which are free until 9am. (My shoes are sticking to the floor at 8:30 in the morning so that tells me they do not clean regularly.) The newer Dunkin on Washington Blvd across from Costco in Culver City has a better layout. We're just glad we have a Dunkin coffee in Santa Monica! read more

Dunkin' - Donuts Near Me - Santa Monica, California

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If I could give a negative I would. Not only did they mess up our orders, and couldn't understand what I wanted. The barista employee ... kept telling me what do you want NOW after he said it few times. I finally said. What do I want NOW? Please do not speak to me in this tone. I won't go into any details because it will be lengthy review. But he had no idea what was a sugarfree vanilla (is) and the fact he spoke to someone with that tone and attitude. What do you want now. Excuse that I am bothering you ... while you are getting paid to do the work. We ended up throwing away our drinks and calling it a day. Took our business to Alfred coffee. Horrible I get it that its busy and people get frustrated. But no need to have an attitude. read more

So happy this place exists within 10 miles of me! I'm a Bostonian thick and through. Great breakfast sandwiches and a place you can order a coffee and call it a regulAH (Boston accent) and they know what you're talking about! They are new and clean. Parking is easy on back or at a meter. read more

Best iced coffee ever!!! I've tried regular, blueberry, and coconut...all fantastic. This place puts Starbucks to shame. Better quality, more quantity, lower price. Since it's the ONLY location in LA, you might have to wait a little bit until they start building more, but the wait is not long anymore. I'd go every day if I could. read more

They've gotten really good, IMHO. All the staff are friendly and efficient (esp Daisy Z). I've started coming here at least once a week even though it's out of my way. read more

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I order three chai tea it looks like the drink off of them before they gave them to me and they did that to me the first time and now the second time around they do the same thing that's not cool I'm paying like $3 something for each read more

Dunkin' - It looks like they drink before they gave them to me - Donuts Near Me - Santa Monica, California

I've been going to this Dunkin' Donuts for a few years and they've gone way down hill. The service is terrible, with a few exceptions. Caesar and Christian are really cool and do a great job but the rest of the new team are terrible and have attitude problems. They take forever are are rude on top of that. Today, after 10 minutes of waiting for my coffee, while there was no rush, I asked about it. It was just sitting there without cream, and the girl making it lied and said it had cream even though it obviously didn't. She then rudely said, "here, you want it?" And tried to hand it over the kitchen barrier without putting the cream in it. Now, I used to work at Starbucks, I know how hard it can be. This was so unbelievably uncool, that I don't think I'll be coming back, after 2 years of going here several times a week. read more

Putting one star since I can't put 0. We get Dunkin Iced Coffee all the time. We ordered our usual Carmel Iced Latte from this location and were displeased to taste this bitter bland latte. We went back to ask they fix the drink to its usual creamy sweetness. The lady who assisted us refused to correct our drinks or even take it back. I am appalled as even Starbucks would simply make a new drink. The lady said she will not make us a new drink and she's not allowed to fix our coffees. She simply gave creams and sugars to fix ourselves. We've never had such a tasteless coffee from Dunkin & just threw our drinks away. So disappointed. read more

On Friday afternoon 7/24/20 I went to pick up a mobile order. The gentleman behind the counter was about as rude as any one could be to a customer. I parked in the back and let the car running with my girlfriend in the car in the spot that said curbside deliveries only and proceeded to jog around and quickly pick up my order. The sorry excuse for a gentleman scolded me for parking in the curbside only spot because obviously they had a camera on there and he was watching it. Let me point out there are two spots for curbside pickup and nobody else was in this Dunkin. Guess I should have just been lazy and had him bring the coffee out to me. This dude definitely seems like he'd be the type of guy to spit in a coffee. From the East Coast I love my Dunkin but I will not be going to this location any longer. After I realized my coffee had no cream in it( the way it was ordered) I took my mask down so he can hear me clearly... he basically through two little cups of cream at me and told me to pull my mask up. Very cold and bitter Exchange. Like dude get a different job if you don't like yours, but don't treat me like a piece of shit. I always make sure I tip people knowing how difficult the service industry is. Not this time buddy. read more

This location started off rocky, probably due to the MASSIVE crowds, but they've really stepped up their game. The staff seems to be faster and friendlier now, and food is on par with the East Coast versions. Couldn't be happy that this New England staple is right in my neighborhood! Thanks Dunkin! read more

We love you. We love your history, brand, and the nostalgic feeling we get when we visit. Your food quality has gone down, your portions are smaller. Your coffee isn't as strong, the cups are awful and don't protect our hands from burns and our cars from spills. Your coffee is so hot that it tastes burnt and burns our hands when it spills out of your crap cups. We won't be buying coffee from you any more and we may not be buying anything. Other places have a better breakfast for lower prices and coffee cups that don't burn my hand or spill and leak. We won't be coming back until you shape up. Hello DK's Donuts, hello Donut Princess, we are ready to make you our daily routine. read more

Dunkin' - Donuts Near Me - Santa Monica, California

Great place to go if you want to order one thing and then leave with something completely different. They also have a great expedite system where they make you stand on one side of the counter and then angrily shout your number at the other side of the store. I recommend the chocolate munchkins. read more

The Santa Monica Dunks is rad to have around, but it's not quite up to its East Coast buds. You're definitely not getting in and out the door as fast as you would have in Boston or New York. That said, you can't beat Dunks iced coffee. Anywhere. No contest. Get the iced coffee, enjoy a donut or sandwich, and then get more iced coffee on your way out. read more

I am from the east coast. I am NOT happy with this location at all. I wonder if YELP will post this review at the very end of the reviews? DD is an advertiser on yelp. People have said they take care of the advertisers. My concern, the hair in my box of doughnuts. I called several times, but the manager was never there???? You people in LA will settle for anything :( read more

I can't describe how happy I am that a little piece of home is finally with me here in SoCal!! I went on opening day and stood in the ridiculous line (I will admit I probably wouldn't have waited if I had known how long it would take....about 2.5 hours mid-day!). But it was oh so worth it once I had the familiar taste of an egg and cheese sandwich on a bagel, and my dozen donuts. Hurry to get the Pumpkin Donut while it's in season because it's amazing!! So happy Dunks is here and I hope many more open. read more

As a NY transplant I'm thrilled to have the first of hopefully many Dunkins in LA. My biggest worry was service. On the East Coast you are in and out of Dunkin in 3 minutes flat. I'm glad to say this place didn't disappoint! There were about 5 people in front of us in line, but it took less than a minute to get served. By the time we were done paying, our order was ready. If this were Starbucks, it would have taken us at least 10 minutes. read more

Finally made it over and ordered a regular ol' coffee. It was a little on the weak side, but that classic Dunkin' flavor was there- exactly what I came for. Is there tons of better coffee in a one mile radius? Probably, but it's just not Dunkin'. I didn't actually try the donuts yet, but I'm sure they'll hit that "yep that's a Dunkin' Donut" sweet spot. I found the staff to be incredibly helpful. I majorly flubbed registering a gift card to the perks program and both the cashier and the manager were very patient getting it all sorted. 5 star service! read more

Historic LA location...that may be why they're so good at making doughnuts! I love that it's not even a block from Krispy Kreme so that I can alternate and never get tired of any of them! read more

Dunkin' - Foggy night - Donuts Near Me - Santa Monica, California

I love dunkin donuts coffee it's the best but only in NY for some reason this place isn't the same as the NY coffee. The donuts are so good I love the powered donut with Bavarian cream inside it goes so well with their coffee read more

Dunkin' - Bavarian cream stuffed powdered donut and coffee with a splash of cream! Absolute Heaven ! - Donuts Near Me - Santa Monica, California

Best thing ever! As a jersey girl I was beyond thrilled D&D was finally opening in SoCal! I couldn't wait for the grand opening. Being from the east coast I had to come the first week it was open, and never have I waited that long for donuts and coffee but it was so worth it! The line was long in the sun (maybe a tent to shade people?) but moved faster than I thought it would. There was a lady outside taking large donut orders if you were getting a half dozen donuts or more. I am sure having her there help speed up the process. Once inside it took another 20 mins! The cashier was nice but slow which on day 2 of being open I can expect not knowing how the register works. The coffee, donuts and sandwich didn't disappoint. The coffee was just as I remember purely amazing, heaven in a cup. I will def be back but will wait until the hype dies down. read more

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I really really wanted to make it on their grand opening day!! but I couldn't. So I went on the 3rd day in the morning around 10 am. I was expecting to see a long line but to my surprise it was very short. About 20 or so people standing in line. So i got in line all excited about drinking my favorite coffee that I have missed for so long. It was well worth the 1 hr wait. Anyone knows you go to Dunkin Donuts for their coffee! I absolutely love their breakfast menu too. I ordered the Big & Toasted sandwich, which has eggs, bacon, cheese & Texas Toast. Along with a large Ice Coffee and a half dozen donuts. I am so glad they are back in California! I hope to see more of them soon around my neck of the woods near Downtown LA! read more

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I like their donuts, my co-worker and I agreed they are not too sweet compared to Krispy Kreme or DK Donuts which are all in the same area. I just don't like the LONNGGG LINE! Don't be fooled, the line spills into the sidewalk especially in the morning. What I observed though is the inefficiency of the ordering process. There were two terminals for order takers and like 10 workers. My order taker took. five. freakin. minutes! All I wanted was a dozen donuts of 4 varieties. And the guy who prepared my box took another five minutes. Forty minutes of my precious life wasted on some damn comfort food. Oh well.... I dunno if I will be back. Krispy Kreme ain't too bad. read more

One of the things I missed from the EAST COAST..... Great donuts.. Now if they can only get Pizza & Italian food right... read more

Dunkin' - Yummiest donuts ever - Donuts Near Me - Santa Monica, California

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My absolute dream came true!!! I am an east coast girl, been only on the west coast for three years now and was shocked, saddened, and let's say DEVESTATED when I became aware there were no DD's here. WHAT'S UP WITH THAT CALIFORNIA?!?! Anyway, when this Dunk opened I was one of the crazy people who waited hours upon hours to get an iced coffee. YES, Dunkin' is that important to this east coast girl (I mean come on there's like 7 in my hometown for cryin' out loud). Anyway, Dunkin is the best coffee spot on this planet. End of story. I am DELIGHTED it finally made an appearance in LA.... now if only there were even more! If you're from the east coast, you understand me. read more