Service , experience and great inventory of items ,it's always a pleasure to come in here and find…read moreout they know what you are talking about

helped me figure out how to mount a TV an the right tools. i'm just a girl but did not feel judged…read moreor scared to ask for help

Thank You Note to West Hollywood Location 4/12/2026 Dear…read moreManagement and Staff, I would like to sincerely thank you for the exceptional assistance you provided when I lost my truck keys. Your team went far above and beyond your normal responsibilities to help me locate them. I was especially grateful that management took the time to review security camera footage in an effort to track down the keys. Your dedication and willingness to help during a stressful situation meant a great deal to me. I would also like to recognize the employee who stayed past closing time to ensure that we were able to access our truck and get home safely. That level of care, professionalism, and customer service is truly outstanding. Thank you all for your kindness, patience, and commitment to helping others. Your efforts did not go unnoticed, and I greatly appreciate everything you did for me. Sincerely, Tana Quinatb

One of my favorite places. Customer service makes a difference. I always look forward to seeing…read moreGlenda. She's always smiling and brightens up my day. Jerry in nursery is always helpful. Great neighbor hood store and I always find what I need. Also parking is aways available. But again Glenda is amazing!

Richard Greenwood was awesome! Communication is key. Gentlemen heard my problem and came up with a…read moresolution when Lowe's on 2800 W 120th St Hawthorne, CA 90250 United States wouldn't even answer my call. Thanks Again Richard Greenwood for being an upstanding person! And great management. Definitely recommend this Lowe's over others in the city!

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.

Home Depot is so complete. Everything I need is in their store. The salesman and saleladies are…read morevery accomodating.

If only I had taken the time to take pictures of all the items that I have found in this wonderful…read morestore. I have been to a few other locations as well and found my experience to be equally pleasant. When you start frequenting a particular location and the associates start recognizing you and you start recognizing them it adds an extra level of warmness and community to the whole adventure. My only regret is, I cannot add a few more names to this list. I will do my best to add the ones I currently have. A big shot out goes to the store manager David for helping me find contact cleaner when I thought I had to go to a completely different store and look in a completely different section. So far I have seen everyone to do their best to always keep the floors clean, never have I seen leaking liquids or a bunch of debris on the ground for any extended period of time. If such a thing happens, they're usually quick to section off the area and keep an eye on it until it is cleaned up. That's something I can really appreciate. Amaria (Returns) Thank you for time. Londy. (Head Cashier) Always running the front end smoothly. Liz (Lead) Rebecca (Cashier) David (Store Manager) John - Was very kind to my dad in the past. Thank you all for your smiles, kindness, and helping me find the items I needed in such a vast store with so many aisles and different specialties. Considering how the price of everything is going up these days I do believe that they are doing their best to keep things as reasonably priced as possible, while still making some type of a profit.

I first went to Emil's when I started working down the street in 1993. Don't work there anymore,…read morebut stopped by again on my way up Robertson and it is still the best for all your Hardware needs. Great people. Chill vibe. Helpful staff. Also, my grandfather used to own and run a Hardware store in Fayetteville NC and this place reminds me of him.

We had our window screens done by Eddie..Paid to have them done the same day and it was worth…read moreit..Great service and well done..

Good service & selection of products. Aisles are jam packed with hard to find items !read more

This is a great mom-and-pop hardware store that's been in the neighborhood for decades. They have…read morepretty much everything you need in a hardware store; except for a Garden Center and Lumber. It's amazing how large their inventory is considering it's not that big of a store. The service has always been super friendly and helpful; in my experiences. I've been shopping here for many years. Koontz is an ACE Hardware affiliated store with their own parking lot. Open everyday except for Sunday's. Located in West Hollywood on Santa Monica Blvd in the Rainbow District.

I was trying to go to Ace Hardware, but they closed for good. Not sure if this store was the same…read moreowner, but its store was literally 50 feet away from Ace. The man in the counter/cashier area was so helpful. He even helped me out with the product I bought and explained how to install it step by step. Will definitely come back if I need other things from there!

Copies of house keys are just $1.50 and the guy who works here (owner?) is very nice here. All…read moresorts of house related things I've been looking for are all in stock here and at good prices! I'll be back for sure!

The BEST with very helpful employees. So many people are…read moregrateful for this local business!

Since I've found this chain of hardware stores.... I seek them out because they have such a variety…read moreof everything that you would want in a hardware store.

I always feel like a kid in a candy store when I shop here. When it comes to Japanese tools you are…read morepaying for quality and craftsmanship. So I take my time selecting what I need versus what I want especially because I don't know when I will have the next chance to return. I easily spend several hundreds of dollars here buying my chisels and other carving hand tools. It's cool that the worker remembers who I am (excellent service). The owner himself takes the time to show me the various chisels that they have and you can tell just by listening to him talk the pride he has for the tools that he carries.

COVID UPDATE for Anzen Hardware. Nori-san is fine, and the…read morestore is open for usual hours of operation. This update is just a reminder that small local businesses are still open. In addition to vegetable seeds and garden supply, there are plenty of home and kitchen tools that you'll use every day of your quarantine isolation. SERVICE Nori-San has always been very helpful with any purchases you might need to make. Now that the store attendance is limited, no doubt you'll receive even more bespoke assistance. STORE ATTENDANCE There is only one person/party allowed in the store at a time. If you're familiar with this small family-owned hardware store, you'll know that there isn't much room for too many people anyway. For precautions of health, just one at a time in the store. If you know what you need, the trip to Anzen is really quick. If you DON'T know what you need, the trip to Anzen can be really easy. I make a regular trip to get professional kitchen knives from Nori-San, and he's always very knowledgable and helpful in the decision. SILLY GIFT PURCHASE: Even if you want a simple silly, but useful kitchen gift for your friends, you will probably find something here. Purchase a KAMENOKO TAWASHI for an unsuspecting friend who doesn't know what it is, ask them to guess what it's for. PARKING Plenty of easy street parking throughout Little Tokyo. COVID PARKING UPDATE - many parking spaces have been redesignated as outdoor seating areas. Judge Also Parking Lot is the best parking lot - across the street.

I know West Hollywood doesn't seem like a Mayberry town . Maybe if Mayberry was progressive. West…read moreHollywood is a small city and in that small city there is a wonderful hardware store, Tashman Home Center. Everyone there is so incredibly friendly and unhelpful. I want to give a shout out to Graeme. He was so kind and so helpful absolutely great customer service. I think I say small town because these people are all so friendly. They're far from the attitude of LA. If you want a great hardware store that also has a nursery, you must check them out.

I can't believe i haven't been in here until this weekend. I usually go to Koontz, but this…read morehardware store is amazing! They have parking in the back. I was helped right away unlike Home Depot where you can wander forever with no one to help you. They were helpful; I showed the man a picture of my broken stove display and he steered me completely right. I also noticed they have a 'key happy hour' not drinks but 3 keys for $5... hello! I'll get some keys made and then go home and make a margarita at home!