This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

Always someone to help find what you need. Great selection. It's not Home Depot - and that's…read moreprecisely why it's a great store.

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

Home Depot's truck rental system is completely nonfunctional. Are they really in the truck rental…read morebusiness? Yesterday I reserved a cargo van at the Prescott Valley Home Depot; they took a $150 deposit. Today I went to that store, presented my driver's license, and was told I first needed to scan a QR code on my phone (!!??). Then I received a text, with a magic number. Then I typed the magic number into something called "CLEAR". Then CLEAR had me take a selfie. Then present my license to my phone camera; CLEAR repeated "try again", but eventually CLEAR got it. But then it demanded the back of the license. So again I showed it to the camera. This time "No document detected" ... over and over and over. So I handed my phone to the HD employee: "here, you do it - I could have applied for a mortgage in the time this is taking". The HD employee tried and tried, always failing, until CLEAR apparently crashed (blank blue screen). BTW this is a recent Samsung phone (not an antique), with a very clear & legible license, with good store lighting. I gave up - I said "here, look at the photo on the license, then look at me - it's obviously a match". The HD replied that he can't verify it himself. I asked if he could override the CLEAR step - no. I asked him to call his manager - he said he couldn't override CLEAR either. So I said call the president of Home Depot; he said he couldn't override it either. Apparently even the Pope would not be trusted to simply look at my license, then look at me, and confirm it's the same person. I asked, what can we do? He said, nothing can be done - he could not rent me anything. If CLEAR is no important to national security at Home Depot, then perhaps Home Depot should have equipment at the register that can scan a license under controlled conditions, not relying on the customer or the customer's technology. I had people waiting for me to bring a truck for a move today. And I drove across town to this HD for this rental. You took a $150 deposit from me. And wasted a lot of my time an patience. Fortunately, there was a U-Haul not far from there, where I got a truck and did my move, quickly and easily, for less $ than the HD estimate. As far as can tell, HD does not really want to be in the rental business.

I went to Home Depot on 8/21/26 to purchase over $750 worth of wood and roofing along with a Master…read morelock that I needed 2 additional keys for. I found all that I needed so I was happy about that but when I came to getting my keys made, I had an issue. I asked the nearest associate by the name of Leslie, near the key making machine for help. She acted rudely never saying a word throughout the entire key making process. She appeared to be "bothered" by my request. She found the right blanks and finished up with the first one when I asked to check the key in the lock I brought. Again, she seemed "bothered" by my request. When she finished the second key she wanted to bag it and again I asked to check the key. She rolled her eyes and again seemed "bothered". Both keys worked well and I told her "good job, thank you". No response, just turned and walked away. I get that people have bad days at work and maybe she had issues outside of her job that she was focused on. My suggestion would be that the people who are there to help customers who are spending hard earned money get better training when dealing with the public. I have been a loyal customer for years but have now considered going down the street to Lowe's. I ask that this complaint gets to the proper supervisor and something be done. I'm sure I will get the same canned response as all the other people who wrote negative reviews and that will justify my going elsewhere. Thank you for your attention to this matter. Charlie

This home depot feels like any other home depot. Has the same products and prices as the other home…read moredepots. But the biggest problem is the customer service. Most of the employees at this location are very rude and grumpy or grouchy. They also sound like they have no clue how to help when you're confused or can't find what you're looking for. I wouldn't recommend going to this location unless it's the closest to you.

The store has an amazing selection of tools to choose from and the values overall are good for what…read moreyou pay for. The staff and service also are really good and professional. Nobody there made me feel uncomfortable or gave me a negative opinion of the store. It's cheaper than true value and slightly better than going to Home Depot. I would recommend them any day over Home Depot or Lowe's.

Service was superb! Employees were very accommodating from the person who helped me find what I…read morewas looking for to the cashier--great experience, great value, clean, neat, orderly, friendly. I'm very surprised that the ratings were low. I am impressed at this store's superb service!!!

Shout out to Eric in Electrical for outstanding service as I navigated the store in search of…read morenumerous specialty bulbs and accessories. Very professional, helpful and knowledgeable!

Wow, AI has destroyed any semblance of customer service at Lowes. We placed a carpet order on 7/29…read moreand scheduled the measurements a few days later. First they claim flexible scheduling, not true. Some guy comes up here once a week and was completely inflexible and changed our original schedule when we had made arrangements to meet them. that done we waited for the estimate. Someone called while we were in a medical appointment and we asked to be called back. Still waiting. they gave my wife a phone number that doesn't work and when we try to call the store, there is NO way to talk to a human and no way to get AI to help. Good Luck Lowes WE WON'T BE BACK!!! Man you guys were great. Now you're the worst. FYI the in store employees were very nice and helpful. But outside of the store, forget it...

This business has horrible customer service and support. I called three days in a row, only to be…read moretold on the third day that I needed to reach out to my builder. Why wasn't this communicated on the first call? Why does it take three days to get an answer? Don't waste your money, look for another company that will be there when you have an issue.

I am not sure why there are bad reviews here. I bought a custom model home from Sun Pine Homes and…read morethey are no longer in Prescott. I found out that my doors and windows came from The Door and Window Store here in Prescott. I have had noting but 5 Star service from them. I needed a new door sweep, I needed to figure out my how to adjust my auto door feature on the door hinges, I did not even know they were auto close hinges. I highly recommend The Door and Window store. Yes, sometimes they are busy. I always take a picture or the piece of the door I need which is pain full as my doors are solid wood 32 x 80 inches and extremely heavy. I find that if you give respect you get respect. Many times I hear customers that are clueless about what they need, using improper technology and expect the staff to be mind readers. Please give them a chance and I am sure will have the same wonderful experience I always have with them. As a matter of fact tomorrow is show them the weird shaped interior door privacy key I have one of and need 5 more of. I get a cup of coffee and wait while i am sure they will bring out the item I need.

They know stucco and have great service. Highly recommended. Personal service from a…read moreknowledgeable staff.

From the owner: Your local supplier of high-quality construction and building materials for any commercial or…read moreresidential project near Dewey, Arizona. In addition to gypsum drywall, steel framing, acoustic ceiling tile products, and insulation, we supply a comprehensive inventory of other building materials, including cornerbead, fasteners, access doors, FRP panels, lumber, ready-mix joint compounds, surface protection, safety/personal protective equipment, internal and exterior finishes, ladders, drywall carts and a wide variety of hand and power tools by the top manufacturers.

Two weeks to return a phone call. At least they called back…read more Just too long for me. Went to Hugh's plumbing supply in Prescott and received excellent service.

Always happy to help me with my plumbing needs. As a local plumber, it is nice to have a place to…read moreshop in PV