I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

Very friendly and helpful staff. Really enjoy shopping here…read more Employees are eager to help and very knowledgeable. Definitely better than Lowes and Home Depot! They have shorter hours than True Value and the outside looks grim compared to TV but a great hardware store.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

Excellent knowledgeable service. Charlie really went above and beyond to help with my project…read more Great place with old school service you will never find at Lowe's or Home Depot. I am going to Ace for all my hardware needs from now on.

I usually go to Ace in Youngtown used to be great help when I need it...I wont shop there any more…read more I bought a hose there for 41.99 in July 22, 2022. Over the weekend I went to change nozzle and the whole end BROKE OFF. I had my receipt went in yesterday to return Sept 26 2022. I explain that I had for only 2 months and it broke the lady at the front said we only refund after a month. So I spend over $40.00 for something that only works for 2 months?? I threw it in the garbage and will never return to Ace Hardware in Youngtown. I will now shop at Home Depot or Lowes so if something does break I know I can exchange or refund. Dont shop here if you are buying something that might break after a month. The lady at the front didnt even look at the product I brought in that broke. thank you for your time

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

Fantastic, old school fastener and hardware store, and one I wish I'd heard of sooner!…read more Had not one but two occasions to shop here and I was not disappointed on either trip. Whether I needed 5/8" grade 8 bolts to mount a monster vise to my work bench or 8/32" filister head machine screws for a 1948 bench grinder, these guys pretty much have it all. The owners are super helpful, friendly and just all around great people. I'm looking forward to giving them more business, and highly recommend them to anyone looking for fasteners, especially over the big box and hardware chain stores.

Great store but the big guy that works there needs a few lessons in customer service, and for that…read morereason, I will no longer shop there.

Thank you, John, for helping fix my outdoor faucet leak. I am also a fan of the Ryobi bundle for…read more$200. I was so tempted to buy more plants but refrained. This place is full of temptations.

I've been a HD cardholder and customer for 20+ years, but this is the end of our relationship!!…read more Chantel at HD HQ in Atlanta listened intently and was sympathetic to my situation. She showed true empathy, but she didn't accomplish what I wanted (or needed) to get done... have two (2) thresholds installed between two (2) carpeted rooms that abut a common tiled floor. I told her I went to the local HD store to try and buy the thresholds myself, but no one at the store helped me. The reason I wanted the thresholds installed was because the carpeting was loose and coming up in the doorways and HD's contractor (USIG) had to come back to fix their mistakes/sloppy work. The reason for the carpeting coming up? They cut the carpeting a tad too short for the doorway!! After spending over $3,000 for new carpeting, what would it have cost HD to install two thresholds? HD's contractor, USIG, wasn't responsive to my request, and sometimes, hard to deal with. In short, if I have to hire a handyman, I will; and my HD card will never see the light of day at an orange cash register ever again!!

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.