This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

Boo. Hours listed show open hour of 7:00am. It's 8:15am and store is closed. Update your hours…read moreonline!! Chose to support local business despite living closer to Lowe's. This is the third time this has happened to me here. Lame.

Went shopping at the garden center on May 28, and accidentally locked my keys and phone in the…read moretrunk. HD employees April, Jay, John and Jeannette were kind enough to help me out and even called a locksmith on my behalf. John and Jay managed to get the door to open before he arrived, saving me a great deal of time and money. And in 90 degree heat! I can't thank ya'll enough for going above and beyond the call of duty.

Shopped- 6.14.26: Customer service: -1…read more Dear Management PLEASE retrain Robert who was working in lumber. His customer service is HORRIBLE! I asked a young employee for help but he seemed to be new so he walked up the isle to Robert to ask for help. Robert yells "what do you want?!" The kid says something & Robert says "go help her, I'm busy" as he's NOT helping anyone. Then he tells the kid "go get someone else to help her. What does she want?!" ALL this as I'm standing at the end of the isle where I could clearly hear him & his LOUD refusal to help the kid help me. He FINALLY walks over & I tell him to not speak to the kid like that in front of customers & that the way he was talking to him & about me was rude and not good customer service. Robert says "okay, yeah let's just find what you need." AVOID ROBERT at all costs! And if they have several Robert's there, well he ruined it for them all. He's rude and unprofessional.

I was able to find what I needed after searching online for other competitor stores. The staff was…read morevery friendly. And what I needed was definitely cheaper buying it here then at other places.

If I can leave this store less than zero I will. Two weeks ago, I purchase a 5- gallon bucket of…read moreoil- based primer from you store. Before buying, I asked if the primer could be returned unopened/ unseal, and I was reassured it could be! My painter later advised against using oil-based primer, so I need it to return it. I called the store to confirm the return policy and was told it was acceptable. Today, I returned the primer with my receipt showing a30-days return for non-custom items, but my return was refused despite prior assurance. This is extremely disappointing and dishonest, especially since your staff seemed clueless and careless.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

Stopped in to buy a product for cement repair and had a great experience with Lindsay!…read more What a superstar! She knew about all the products and went out of her way to help me make the right decision. I will definitely seek her out again for all my hardware needs!

I'm submitting a complaint about an incident that occurred at Harbor Freight Store #02997 on August…read more7 at approximately 2:40 PM. The cashier's name was Elizabeth. I never leave bad reviews about any store because I never care enough. But the interaction I had today was actually crazy. I thought I might've been on a prank show. There was nothing wrong with my return -- I wasn't upset, I wasn't being difficult, and I had no problem with Harbor Freight's policy. I just asked a simple question about why the process seemed different than usual. In response, Elizabeth became visibly agitated, spoke over me, and said, "Since you're in the military, you need to learn some patience," referencing the uniform I had on. That comment really threw me off. I don't think wearing a uniform makes me better than anyone else, but it definitely doesn't make me the person you pick a fight with -- especially when nothing is wrong. I wasn't being rude or sarcastic, but she treated me like I was. The part that confused me the most is that she seemed to create a scenario in her head and then react to it. It felt like she was projecting some kind of frustration onto me, even though I was calm and just asking a question. The manager eventually stepped in to explain the return system, and I had to clarify multiple times that I wasn't upset with the policy at all -- I had no issue with the return process. My issue was her attitude and behavior, which turned a normal interaction into something extremely uncomfortable for no reason. She was escalating a situation that never existed. I left that store upset and confused. I've spent thousands of dollars at Harbor Freight and have always had good experiences -- until now. I hope this gets addressed, because that kind of customer interaction is unacceptable.

Admittedly, I'm not much of a gearhead. I don't sit around my garage tinkering with shit to take…read moreapart just so I can put it back together. Got an aftermarket part for my car that required a 10" socket extension. I knew before even looking in my small tool collection that I do not own a 10" socket extension. Off to Harbor Freight! Located in the heart of Peoria. Plenty of ample parking. Super easy to spot. Parking lot and entry way are clean. I was greeted the moment I entered the store. Aisle was clearly marked. Found what I wanted in seconds. Checked out and paid for it immediately. The whole thing took a couple of minutes at best. It's unlikely I'll need to come here very often, but I was pleased with the experience I had yesterday!

Wow! I can't believe I haven't been to this Ace Hardware store in years. I had it in my mind I knew…read morewhere the the aisles would be, no not even. As I walked in the first thing I noticed was the whole store was rearranged. All I came here to buy was fluorescent light bulbs. I mean I managed to find them quite quickly but even so the aisles were much longer than before. As anyone shopping for anything now many of the expensive items are locked up, which makes the shopping experience not so easy like it used to be. Just glad I was only looking for light bulbs and not something that was locked up. I have been a customer of the Ace Hardware stores for many years and only because I don't have to wonder through a bunch of items like your big hardware stores. Changes sometimes takes one to get used to but I don't often stop at this store very often so it's a good thing for me. This store is very busy on weekends and glad I have the opportunity to shop during the week. One thing I can say is that they always have good employees that are helpful. The store is kept up pretty much and service is good. I will probably stop by again when I am nearby.

The manager here doesn't care about customers. A few cars pulled up just before closing and he…read morewould not take them . Not a friendly neighborhood Ace. I'm switching back to home Depot. They are reliable

Huge shout out to Victor for assisting me with Turf choices, knowledge decisions!! Hands down you…read moredefinitely know your information and I just wanna thank you for taking the time to explain everything that I needed to know because when I left, I felt so able to discuss with my husband so we could make a decision. Thank you for all your professional knowledge!!! I'm so happy And just know you're definitely an asset because you have great customer service skills and you take the time needed to make sure questions are addressed with your knowledge

I was in AZ to help my gkids move their things from their dorm to storage for the summer. We went…read moreto Home Depot to look for a hand truck or something and our choices that day was small $11 dolly's or big strong $220 hand trucks. LoL being that they will have ave to store it in their rooms next year we went for the small dolly's. I'm guessing I just got there late and would have had more choices had I arrived a couple days sooner.

Not all of their employees are knowledgeable on their items, but they are friendly. I recommend…read moreparking on the side and not anywhere near the front area. Every time I drive near there I end up with a nail in my tire.

Store has amazing prices and amazing employees especially Bryan S. from flooring section he did…read moreamazing job helping out me and my mother in law he was very knowledgeable about the flooring and what would be better for us he went out of his way to help us out since he got there and when we leaving as well! We hope he gets acknowledged for his amazing service