Really disappointed with DuPage Jeep. When I bought my vehicle, they pushed the "Tires for Life" incentive, but conveniently never explained that you supposedly have to service the Jeep with them continuously for it to actually be honored. I even asked someone in the service department about it and was specifically told I could have the vehicle serviced anywhere I wanted. Now suddenly they're refusing to honor the incentive because I didn't service it there the whole time -- even though I've had the Jeep serviced at another certified Jeep dealer. What's even worse is that this requirement was never included in any of the other contract paperwork I signed when buying the vehicle. Honestly, it feels like this was done on purpose so they'd have an excuse not to cover the tires later. This feels like a complete bait and switch. If this requirement was so important, why wasn't it clearly explained or clearly documented from the beginning? The whole thing feels misleading and shady. I'll never buy another vehicle from DuPage Jeep again, and I definitely wouldn't recommend anyone else buy one from them either. read more

We arrived to purchase a new Jeep Grand Cherokee and trade in our previous car. This new car was a demo but sold as new so we were getting a couple thousand off the price. We drove the car and tested it everything went okay until we purchased the car and AFTER we bought it they told us that the lady driving our car had taken it home already. Absolutely unexpected and absurd. They claimed we had to return another day to pick up our vehicle they had said that when we pick up it up it will perfectly detailed and cleaned up for us. When we arrived it was a complete disaster. We had to wait about two hours for our car to be ready. So we sat around and waited while the frantically tried to clean the car. When it was finally ready the car was absolutely disgusting and not cleaned at all with scratches on the outside everywhere indicating they just wiped the salt off of the car and didn't even clean it. After we complained they told us to just take it home and schedule another appointment to get it detailed again. When we got home the car was leaking oil everywhere in our garage and on our driveway causing us a horrible disaster at home. We then had to drive 40 minutes all the way there to drop off the car again a couple of days later and then had to drive back to the dealership again to pick up our car. During this we received a loaner Jeep Wrangler which went fine. After it was finished again we had to drive 40 minutes back to get the car. When we arrived again the car looked almost worse than when we got it. The car was still scraped up and disgusting inside with an absolutely foul smell. The workers tried to make excuses and told us "this is what happens when you get a demo car" The manager Ken quickly got aggressive with us and yelled that we could squash the deal. We discussed this option and decided to go with it. After that it seemed like they were not expecting us to accept the offer because they then admitted that they already sold our old car. We decided to just take cash for our car and squash the deal with the new car and go home. They also did not let us take our license plates either insisting that they need to be discarded. After paying for a tint that we don't get to enjoy, Having to take numerous trips there and back. And dealing with rude staff and a mess at home this entire situation was a complete headache. This was one of the worst situations me and my family have ever dealt with and we are disgusted and flabbergasted with this dealership. They are planning on selling this Jeep as brand new agin so beware. THIS PLACE DOES NOT DESERVE MONEY,BUSINESS, OR TIME. read more

Our 4th vehicle we have purchased with DuPage Jeep. And Service is always nothing but amazing! Our sales reps Naomi & Jonny were absolutely great! They helped us through the entire process of trading in our old jeep for a new one. They got us the best deal for our trade-in and in a new 2025 vehicle we wanted. The manager Brian also came by to greet and assure us of our purchase and the extra perks DuPage jeep has to offer! We were one of the last customers there and both Naomi and Jonny stayed until we drove off that lot with our new car. Service like this is the reason we commute over an hour from our home to purchase from this specific dealership. 5+ stars! read more

Deceptive, they tell you one price on the phone, and the story changes completely different in the store. Unapologetic - their excuse is "all dealerships do this". Their vehicles aren't selling and no one is in the store - you shouldn't treat people like this. Don't give them your business and hard-earned money. read more

Sales Reps- 2.5 stars Cheryl- 5 stars Came here about 9 months ago to by a Jeep. Knew exactly what we wanted, told the sales associates (all 3), and none of them knew what they were doing. Kept getting passed between them for over an hour until we just said thanks, but no thanks for wasting out time and went to a different location to buy the car. So they get the 3 stars. I bring the Jeep here for service, which is a way better experience. Cheryl Shea, the after sales service manager, gets 5 stars! Now, she knows what she is doing and provides great customer service. read more

First experience buying here. Chris Day was my salesman. Went over all the options. After I purchased the car, the State messed up the title and Donnie was kind enough to take time out of his day to get everything straightened out ! They offer FREE lifetime car washes, too. I love my new Dodge and recommend them. read more

Negative Review: Took car in for check engine light and other problems. Dealer kept car for 4 days and quoted me $3300. 6 hours after having car back check engine light was on again. Dealer had car another 2 full days and quoted another $1500 for repairs. If they had gotten it right the first time and quoted me $4800 I would have considered new car or 2nd opinion. Having just spent $3300 I was kind of stuck. I paid the additional $1500 and will never use them again. Do not go here!! read more

this place is the ABSOLUTE WORST on service!!!! our dodge ram was in there for over a month. finally got it home for only a week later had to take it back in and now it's been in for almost another month and all they say is we are trying to find parts never a phone call. we had to keep calling. I GIVE THIS PLACE A HUGE THUMBS DOWN!!! and we still don't know when we will have our truck back!!!! VERY DISAPPOINTED read more

Very disappointed ! I did a appraisal with that Deler on their website for my car. When I got there the price was already halfway down from oryginal quote . I also attached screenshot pic of the conversation between me and Deler with the quote. My car have no accidents, nothing is missing and broken comparing to the car I want to buy had modifications and had a damage on carfax. I came all the way from Orland Park during rush hour because thay called me and told me they are very interested in my car. Sales person Brian was telling me different stuff that I hard on the phone when they want me to come over. Watch out for this Deler before u get scammed. If this is the way they treat their costumers with lie after a lie I have no respect! read more

Dupage Chrysler Dodge Jeep Ram - Conversation with Deler - Car Dealers Near Me - Glendale Heights, Illinois

Bring your car literally ANYWHERE else first before coming to this joke of a service department. I brought my husband's 2019 Trailhawk here when the car was having trouble turning over. We assumed the starter might be the culprit because all the lights/screens would work even when the car struggled to start. The day of our appointment the car gave its last breath, and we had to jump it to get it to Jeep (at this point we thought "shoot might be the battery" but we still want to get it checked out because of ongoing electrical issues with the carplay). After keeping the car for 8 hours, Roland calls and presents us with the biggest scam since Charles Ponzi. $550 for a NEW BATTERY. We obviously declined this absolutely criminal offer. They charge $199 to fully inspect the car, and Roland was unable to come to a conclusion about our carplay issues. So after $215 and over a day later because Roland couldn't call us to set a pick-up time for the car... I am here writing this review to tell you Youtube is likely more helpful then GE Jeep will ever be. Be safe out there! read more

Want to thank Lenny, salesperson at this dealer. He worked with us on price of car, we experienced no pressure from him to buy a car. He explained all details about cars he showed us. Kudos to you Lenny. We had a wonderful experience during this purchase thank to this salesman Lenny!!! We will see you next time when we decide to get a new car!! Again thank you so much Lenny!!! read more

Dupage Chrysler Dodge Jeep Ram - Car we brought from dealer, thank you Lenny, our salesperson that made our purchase amazing!! No pressure LUDOS TO LENNY!!! - Car Dealers Near Me - Glendale Heights, Illinois

All I can say is my sales man James was amazing!!! Knowledgeable and not pushy. Jay the manager and and Brian Davis in finance made it smooth and painless!! I will be buying my next Jeep here 100 percent!!!! read more

This is my second time doing business with DuPage Jeep and I have got to say once again they have done a wonderful job! Matt Diana is a great guy to work with. He will do what ever he can to make you feel comfortable with the deal you are getting. He's someone you can trust. And has patients of a saint. Julie in financing is a sweet heart too! Thanks guys See ya in 3 B.G.B.W read more

I recently brought my 2019 Jeep Grand Cherokee there for a oil change and when I picked up my vehicle I noticed I had damage on my passenger side of the vehicle. When I spoke the there service manger they said they'd get back to me with a resolution. He told me that he was going to get some price quotes to get it fixed. Its now been six months and i still have no answers on how they are going to fix my car or anything. Worse customer service there, and I do not recommend buying a vehicle there as well. They take long to get back to you and if somethings wrong with your car they'll jut sit on it and hope you forget about it. read more

I worked with Jeff from Finance to explore my options on an extended warranty for my Jeep Cherokee. I found him to be knowledgeable, courteous, and professional. He was patient in explaining my different options and was able to offer me very competitive pricing. He made my purchasing experience quick and effortless. I look forward to continued satisfaction with the DuPage Jeep service experience. read more

If you want a dealership that constantly gives you the run around and doesn't know how to communicate within their own business then please go here. We tried to lease a truck from them and you would think they would want the business but nope. We went in on a Saturday and found a truck we wanted but ran out of time and had to get to work, so we called and told our salesperson, Chris, that we would be back on Monday right after work to purchase. So we show up around 6pm, after being texted by a manager confirming we were coming, and to our surprise they are selling our truck to someone else. Sorry let me clarify, another buyer is considering the truck that we came in definitely to buy. So we are standing around like idiots while they bargain with another customer for our truck! One associate tries to get a manager but no one comes so we finally just left. How disappointing! Still getting texts from one of the people there telling us it's not a final sale yet, do we want to be updated. Are you kidding me, horrible customer service, I don't recommend this place to anyone! I would have given no stars nut that's not possible. read more

I love purchasing our vehicles at this store. They always make me feel like my business is important to them and I leave feeling like they really took care of me. I highly recommend Brian in sales and their amazing service department. They keep my truck on the road, constantly remind me if I missed a recall to keep me safe and match competitive prices. read more

Bought my new Jeep there few days ago. Easy, no hassle, great people to work with! Highly recommend it! read more

Absolute worst service department. Showed up for my first appointment and was told there was nothing in the books. Showed up on second appointment and it took 4 hours for my oil change and sway bar to get changed. Was told it was going to take and hour and a half. Was charged for my oil change that i was told was covered on the phone. At the end of the 4 hours they asked if I still wanted my car appraised? What? Did you seriously not appraise it in the 4 hours that I was already there? Absolute joke and no consideration for others time. read more

Chris Carter was a great salesman to work with very easy going and made the process nice and smooth!! Highly recommend going to see him if you need any vehicle from this location. read more

Brian was great. Second car I have bought through him and he made the deal as easy as possible. He even picked me up from my house as previously sold my car. Brian is not a pushy salesman and works with you for you to get what you want. read more

The sales and service sides are wonderful. The finance department is a bit shaky so you need to check the paperwork closely.