What unfolded during my routine morning coffee stop was not merely disorganization -- it was a breakdown of the most basic operational standards. From the moment I joined the line, the atmosphere was chaotic. The staff member directing customers appeared unsure of who had arrived first, redirecting people from one line to another with no clear system. As a result, guests who had been waiting patiently were bypassed entirely. A 20‑minute wait in a drive‑thru is one thing; a 20‑minute wait caused by preventable mismanagement is another. The more concerning issue, however, occurred at the pickup window. I watched the customer ahead of me receive a medium hot drink, only to hand it back 2 minutes later. The employee then passed her a cold drink, which immediately raised a red flag -- because I was expecting a hot drink myself. If a customer orders a cold beverage, receiving a hot cup should be an obvious indicator that something is wrong. Yet the drink was accepted, brought into the car, and only then returned. That alone suggests a lack of attention from both sides, but the responsibility ultimately falls on the establishment. When I reached the window, I asked the employee who became so nervous he was shaking whether the hot drink mistakenly given to the previous customer had been mine. His response -- was yes, claiming they had already remade it -- which was simply not credible. There was no time for a remake, and the drink I received still had an opened top where you drink from, a detail that is both unhygienic and unacceptable in any food‑service environment. This was not a minor oversight. It was a failure in sanitation, honesty, and basic customer respect. --- What They Should Have Done * Maintain a clear, consistent line system so customers are served in the correct order. * Verify drink types before handing them out -- a cold drink should never be served in a hot cup. * Discard any drink that enters a customer's vehicle, even briefly. It should never be reused or passed to another guest. * Be transparent when a mistake occurs. A simple "We made an error; we're remaking your drink now" would have been the correct and professional response. Needless to say I left without my drink and will not be going back to this location. read more

Dutch Bros is that place for me. Their Golden Eagle Zero Sugar is literally my obsession .. tastes amazing without all the sugar. Honestly all their zero-sugar options hit every time. And the workers?? Sweetest people ever. They always match your energy and make your day better. 10/10 every visit. read more

Always get what we're looking for with great service here :) we frequent this location and they're always sweet with my kids. Thank you!

Lots of drinks. Interesting combinations. Waaaaaaay too many cars and the wait is long. But the beverages and the point system for earning free beverages are pluses. read more

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This place done me wrong by opening up so close by, because I have spent way too much money and got in the way too many calories from this place... but I am in no way complaining. I have tried quite a few different drinks from here so far because I like to try a different one every time every time and so do my kids; so we have been getting 4 different drinks every time we've come and my absolute favorite is the golden eagle freeze with 2 pumps of hazelnut and a soft top. If you have kids I advise to come at the beginning of the month because that's when they have stickers and and the kids go crazy for them! Their service is great and I love how upbeat the people who work here seem to be. read more

I loved Dutch Bros and the employees. You can tell they are a younger group but try to engage with you while you wait for your beverage. I tried the Carmelizer with a soft top - large. I was wired all day long so next time I'll get a smaller size. There appears to be more coffee than a Starbucks venti. I would definitely recommend. Make sure you get a soft top, it's like adding a cherry on top. Hehe read more

Dutch Bros Coffee - Coffee & Tea Near Me - Spring, Texas

STOP WHAT YOU ARE DOING RIGHT NOW AND RUNNNNN TO THIS PLACE!!! You guys! This location just opened, so I stopped in this morning and all I have to say is OH.MY.GOSH!!!! The line was long - obviously, to be expected, but it moved so quickly. They had so many staff members outside taking orders and the girl I had was SO helpful. I was unsure what to order so she suggested an iced caramel mocha drink and honestly I may go back again this afternoon it was THAT good! I also feel like the pricing was incredibly reasonable as well. Starbucks who?! LOL! But seriously, I may never visit another Starbucks around here again now that this place is here. I will 1000000% be a regular customer and HIGHLY recommend you give this place a shot. SO good! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Spring, Texas

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I have been to Dutch Bros several times and have tried a variety of drinks. All have been good. While the drinks are pretty solid, the output pace is a little slow. Today I placed an order at the walk up window because the drive thru line was long and ended up having to walk away before it was ready. It looks like they service the drive-thru and the window from one queue. Regardless, the speed is a little frustrating. Going to give up my ice coffee habit for a while. read more

Love Dutch bros, but I went through the line and got a small drink that is usually $4.93. Going through the line they didn't ask for a tip and told me the price was $4.93. When I was driving away I saw that I was charged $6.93. I don't mind tipping but for someone to tip themselves with my money is wrong. Don't care too much about the $2 dollars but care that I was lied to and they could be doing it to others. read more

This is definitely a 5 star place it's so cheap literally cheaper than Starbucks and it gives me more drink that Starbucks this is the best place to go for coffee or a nice drink read more

Dutch Bros Coffee - Coffee & Tea Near Me - Spring, Texas

Highly recommend the Candy Cane Cold Brew and if you want something hot the Sweater Weather was really good as well. read more

Dutch Bros Coffee - Candy Cane Cold Brew - Coffee & Tea Near Me - Spring, Texas

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My first time trying Dutch bro. I was hoping I would love it. I ordered the golden eagle with soft top and it was super milky and no coffee taste whatsoever. The caramel was non existent. The cups didn't even have the logo on them. Not sure if my drink was not made right but don't think I'll give them a second try. read more

Dutch Bros Coffee - Golden Eagle with soft top - Coffee & Tea Near Me - Spring, Texas

Terrible. Bugs in my drink. The workers should check before they serve it. It tasted like nothing special though.

Ordered a hot Chai Latte and it was probably the best one I've had comparing to other coffee shops. It had a nice medium blend of spices yet was sweet enough which complemented the drink so well. Got a variety of their stickers too! definitely check them out if you haven't read more

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Tried Dutch Bros for the first time Saturday evening some time after 8pm, and there was no line. I had no idea they were going to have such an extensive menu, so I just chose the quickest thing that caught my eye. HIGHLY recommend looking at their menu online before dropping by if visiting for the first time. The guy taking our order provided great customer service. At the window, it seemed like the employees were having a good time working there. They had some music in the background and sounded like they were having fun. The drinks themselves were fantastic! I ordered a strawberry frost (without whipped topping), and my husband ordered a laser cat soda (without cream). I definitely want to go back to try many of their menu items. So many flavors to choose from as well. read more

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This place has made a big splash in the neighborhood so I stopped in. I ordered an Annihilator, which is a chocolate macadamia nut breve, and a lemon poppy seed muffin top. You have options on the classic drinks--I had mine over ice. All Dutch Bros. shops are drive through or walk up only, so they are forgoing the market for people to sit together for coffee or pull out their laptop and work. Instead of having a speaker box for the drive through, they have staff outside taking customer orders at their cars--a nice human touch. The customer service was excellent at this location. The place was extremely busy, but the line moved quickly. They handled any customer issues generously and effectively. I wish I liked what I got better. The coffee drink was sweet and milky--I didn't taste any chocolate or macadamia, or much coffee for that matter. No caffeine kick that I could detect and I am somewhat sensitive. The muffin top was a frozen item that got kind of gummy as it thawed. Not real appealing. I might need to get something more traditionally coffee-oriented. My wife has had a better experience and has been back a few times. Their marketing game is strong. They give out collectible stickers that are a hot item. But I'm not sure why one would switch from Starbucks, and you really can't if you want to sit somewhere. read more

I've been to this location a few times... it's just too slow. Drinks are expensive, which is typical, only take card payments.... The wait is what kills it. read more

The drinks are different and awesome! I come here often. A family member turned me onto this and I go nowhere else..

I love coffee from Dutch bros, this particular day we wanted to get coffee and we saw that the drive thru line was long so we decided to go thru the window. I walked up and placed my order and it took 20 minutes for them to make both my coffee's I get that the drive thru line needs to be moving but 20 minutes for 2 drinks is not okay. read more

Lovely workers especially the lady at the drive up window. We had a nice short quick conversation and the drinks were great!

This specific storefront is a complete joke. I was visiting from California and Spring, TX is my hometown. I've been to Dutch Bros a good amount of times in CA and never had a bad experience. In this case, it was very disappointing with the lack of customer service or concern as it turned a 5 min coffee trip into a 30+ minute coffee trip. This is absolutely ridiculous and none of the staff even bothered to apologize for how long they took to make our drinks. Mind you, we went to the walk-up counter instead of drive-thru and me and my little sister were the first and only ones that ordered and other people ordered after us. Three orders that came after us got their order first and I'm 100% sure they forgot about our order. Not sure if it's because we were wearing masks or that we were Asian but who knows why they made us wait for 30+ minutes knowing that we were waiting on our order of TWO DRINKS for a long time. And the kid running the counter literally gave zero f*cks about if we had our drinks or not with his smirk or whatever. Anyways, if you want to get coffee here, go through the drive thru so that they're forced to make your drink on time LOL. read more

I love Dutch Bros, I wish that they would open a location in Baton Rouge. The lines move very quickly, both at the window and in the drive-thru line. There is a wide variety of drinks, where everyone can find something that they would enjoy. All of the drinks are reasonably priced compared to other places in the area. And the employees are always super sweet and personable. The first time I went I didn't realize that there were going to be so many different options to choose from. The girl that was taking my order was super helpful and I ended up loving the drink I got, and is one of my go to drinks. read more

I come to this location religiously. It's always good, the people are always nice, and the prices are great. There is a reason why this place has a huge line (which moves fast) and the Starbucks across the street is dead read more

Coffee is good but only come here if you got time to burn. Allow at least 30 minutes for a coffee. Regardless drive-thru or walk-up, still takes awhile. read more

I tried this place today as the only option we have around is Starbucks. I'm disappointed and not sure I'll return. First of all they don't have a menu in the drive thru - there were pictures of 4 cold drinks but no hot coffee. I looked on the website as I waited in line but same results. When I got to the window I asked if they had hot coffee and she said a lot and the menu was available if I downloaded their app. As I don't need any more apps nor had the time to download it, I just asked for some hot coffee with steamed milk and a poppy seed muffin. The coffee was actually not bad - not as bitter or burnt like Starbucks but the muffin was in a plastic wrapper and literally frozen. I was shocked. I've never received frozen food at a drive thru. read more

I would like to start off by saying the lines are REALLY long but the drinks are definitely work it! I went with my friend and my boyfriend yesterday and the man taking my order was so polite and recommended some great things since it was our first time there. The staff is also pretty nice when handing out our drinks. I went back yesterday before work with a coworker to get her,me,my boyfriend and another coworker some coffee! the golden eagle chai is sooo yummy but they did mess up one of the drinks so they gave us the right drink and let us keep the messed up one! i really do love this place! definitely worth trying read more

I went through the drive thru and they were taking a while so I decided to actually get off and order. There were two people at the window and they just got their drinks. I was right behind them and they did not take my order and I was waiting there with them staring at me for 5 minutes. I went back to the drive thru and the same thing again. They are very slow with attending to their customers. you have 30 minutes to spare for a drink then i would recommend you try and get a drink from here. read more

Their drinks are great but when there's 3 or more cars in the line they stock pile everyone's order and wait to hand them out. Today was the 3rd time in a week where this happened! Today there was an issue with the person in front's order, no problem, it happens. In the meantime everyone else (10 other cars) had to wait 20 mins for their drinks which were already made and just sitting there. What they couldn't even spare one person to run out everyone else's? This location used to be fast even during a massive peak business hour but now it takes way too long, even if you plan to sit for 30 mins in line. read more

sam was a great barista and had amazing customer service will come back to this shop many more times

I don't usually write reviews ever, but I am very disappointed in the service of this Dutch Bros. They turned a 15 minute coffee trip into a 40 minute long trip. We live very close so we were excited to try it. We decided to go to the walk up stand and order my two drinks. After ordering and waiting for 15 minutes, I asked the worker how much longer for my order, and he said "it's coming soon." I wasn't made aware there was a long wait before ordering. THEN they made the orders of two groups of people who ordered AFTER me! It's ridiculous that they made me wait even longer. There was no apology for the long wait and they didn't even acknowledge why my drinks came after the people who ordered after me. I waited a total of 30 minutes for the drinks. The coffee we ordered hot wasn't even hot when I received it which leads me to believe that it was just sitting on the back counter. Very disappointed. There was not even an apology or explanation. read more