I downloaded the app prior to coming for the first time, and the app offers a free medium drink to new customers of Dutch Bros. I ordered a medium Golden Eagle, decaf, half sugar, less ice, and with their signature soft top. I arrived at 10AM, and it was very busy. I ordered ahead and promptly received my drink at the walk up counter, and the employee was very friendly to everyone. However, my drink was not very good. I know I ordered decaf, but it lacked any coffee flavor. The color of the drink was almost white, and the half and half taste was so strong that was all I tasted. This resulted in the drink being way too filling/heavy, and I only managed to drink half of it. I think I'd try some of their other drinks, but definitely not a great introduction to Dutch Bros. read more

I love Cassie, the manager and her crew. Everyone is always so helpful, professional, and through. I go there several times a week for my secret menu item, gummy bear OG with green tea. I highly recommend this team. Not only do they provide excellent service - they also are a tremendous community leaders. Go check them out! read more

Been going since they opened. Great service and people, however, the last 2 visits were extremely poor. The order was so messed up when we got to the window, they never go it right, it seemed they were very confused. We finally got our order, and was still not completely right (wrong sizes), We just took it so we didn't block the line read more

I placed a mobile order through the Dutch Bros app for pickup at their Upland, CA location (887 W Foothill Blvd). Order was marked "ready at 2:33 PM" on 7/21/2025. Upon arriving, I checked in as instructed, but staff informed me they no longer had my drinks. No refund or replacement was offered. Instead, I was told that I could pay again and reorder, which is unacceptable. This is the first time I've ever encountered an issue like this at Dutch Bros, and it left a very poor impression. I later found out (after the fact) that Dutch Bros has a 10-minute pickup window listed in their Order Ahead FAQ. However, this policy was not clearly shown or emphasized during checkout on the app. At no point was I informed that my drinks would be discarded or that I would lose the order entirely if I arrived even slightly late. I paid nearly $30 for a Dutch Bros magic trick, to see my drinks disappear! read more

LOCATION: Great location in Upland in the shopping plaza of Sprouts and on busy foothill blvd. Right next to Upland High School as well. Although lines can be long, the parking lot is big enough if you want to stop and order in person. The lines were clear with two lines and got my drinks pretty quickly. SERVICE: Phenomenal service from younger workers! Great experience overall and what I believe makes this place unique, fun, and lively. Great service overall! DRINKS: We tried the peach lemonade and the electric blue lemonade both at 50% sweet and they were still very sweet! I would be aware most drinks are extremely sugary. I look forward to trying the other drinks in the future. Overall, great experience and a fun spot for a nice drink as the summer comes. Can't go wrong with this place! read more

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Felt like getting something refreshing, decided to stop by this location. I've been seeing this all over social media the Strawberry horchata chai. It was really good . I definitely would get it again. The drive thru area, some cars looked lost when to merge. But again maybe not a Dutch issue but the drivers ‍. The staff is always friendly and ready to assist. read more

Dutch Bros Coffee - Strawberry horchata chai - Juice Bars & Smoothies Near Me - Upland, California

This location is by far the worst location I have been to. I have tried this location several times and 9 out of 10 times they get my order wrong. I have dietary restrictions and when it's wrong it could harm me. When I go back and tell them it's wrong they give me major attitude like it's my fault they made the order wrong. Also on several occasions the employees that are in the drive through but not working walk to the drive through window and skip the line to get their order faster. This location is not managed well and they are very unprofessional. I would recommend other Dutch Bros locations over this one, and if you can't travel out of area just go to a different coffee place. I unfortunately would give zero stars if possible. read more

I ordered my drink thru the app and it was ready in about 6 min. You can either walk up to the window or drive thru to pick up. I usually do the drive thru but it's such a nice sunny day I got out the car and when I got to the window I was greeted with a friendly smile. They have some awesome hype music playing while you wait and the staff always seem so happy with a great vibe. My favorite drink is the iced kicker, as the espresso helps me get through my day but today I tried the annihilator and this was a great drink as well espresso chocolate macadamia nut!! Definitely come check them out the prices are fair and serving sizes beat the competitors for sure!! Keep it up Dutch Bros!! read more

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I went to this location mid day on a Saturday, excited to try a drink I saw on TikTok. A sweet girl with glasses and long hair was very patient with me while I ordered. She even recommended an addition to my drink. I ordered a sugar free blended rebel with peach ring and the girl recommended parfait style soft top. Sent it over the top! I also got an iced sugar free rebel with sf strawberry and coconut. Both drinks were exactly as ordered. Love the vibe of this location and how happy and polite staff always are. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

Dutch Bros is a fast food coffee chain located all around the U.S. known for their specialty drinks and muffin tops. This particular drive through was hard to enter, but the person taking our order outside was super nice! The chocolate chip muffin top was kind of cold and tasted like a mix between a scone and a cookie. The iced Golden Eagle tasted average and both were kind of expensive for the quality. The packaging and branding was cute though. read more

Nate!!!! Nate is soooo amazing. He is so patient and helped me tremendously at the window with my order. Thank you Nate. Be blessed.

Went to this location and Will took my order! He was outside dancing ready to take orders and was super kind! He even gave me a cute little duck! 11/10 experience! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

Large coffee is just a crap load of ice, this is definitely a small/medium cold brew with more ice . Ripoff read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

This location does not understand how to prepare mobile orders timely no according to the 'estimated' pick up times. This continues to be a problem... not waiting an additional minute or two... but like 15-20 min. Truly unacceptable. People order in advance for a reason... they have schedules to meet, etc. Let's pick up the pace, Dutch! read more

Hmmm I really wanted to like Dutch brother, but still not awed when it just tastes like coffee with a bit of Irish cream. Almost 8 dollars a pop is quite steep in comparison to that of starbucks. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

I get the same order every week strawberry blended lemonade It was xtra tart so much so unable to drink it If they have a new employee or something I am hoping that's it I didn't notice it until I drove off and was almost home before I noticed it then thought maybe I just need to stir it but after getting home I stirred it but still xtra tart so tried adding some cold water and freezing it like added 20% water It was still bad and xtra tart read more

Dutch Bros Coffee - I'm told to take my issues to email addy No such email address Worse than passing the buck therefore I am going to try Bakers - Juice Bars & Smoothies Near Me - Upland, California

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Dutch Bros is always fire! But this location ALWAYS Messing up the order.. I have tried ordering thru the window, thru the app, in person. And it never fails to charge me for the extra features I asked for, but they don't add them to my drink. I asked for the Soft Top AND Whipped Cream with Jingle Sprinkles and I can never get both together or the cinnamon drizzle on top either. Don't even bother asking for "light ice" that just means they're going to flood your drink with ice, I will be returning to DB's but never again to this one! read more

First time ever trying Dutch Bros. and it was a wonderful experience. We were going to try the drive thru but there were lots of cars when we went. We ended up just doing a walk up order. I got the hopscotch zero sugar added protein latte. I typically drink my coffee black so I found this drink too sweet even with zero sugar added. The staff working there were wonderful and friendly, but maybe too chatty that everything was backed up. Nevertheless, I'm glad I finally got to try it! read more

Whenever we are on an adventure & there is a Dutch Bros nearby we must stop. Sadly we do not have one local to us. All locations are at least an hour away. My go to is the golden eagle. I've tried their lemonade as well & that's also amazing! The walk up line went quick. Sorry i will not wait in a long drive thru line. Keep up the great work & please expand to the Long Beach area in California... pretty please read more

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I visit this location at least 3 times a week and at first thought it was my imagination on service. I always leave a tip and courteous to staff. Recently, I get in line and was 1 car behind and then a car pulled up in the next lane. The same staff immediately went to service the car in the next line first. When asked about, I get they rotate lanes...got that. Okay, so then why they take that car and then the car behind it and then come to my lane? Now, 2 cars back. Today, my sister went to pick up drinks for us... same thing, waitedbin the epically long line, by-passed her and took the cars that came after her, so she pulled out of line and went to file a complaint. This was useless, the guy simply said, "okay, I'll talk to her". Super sad, no Duth Bros today to get my energy level up. Weird, I had never mentioned my experience to my sister and was on the phone with her as she waited. Okay, just want my time to matter as well. #NotFair #DEI #MoneyIsGreen Dutch Bros cavalier response: Justine (Dutch Bros Coffee) Mar 2, 2025, 4:45PM PST Hey Carl, We're sorry to hear about your experience! We try our best to make sure all our lines have structure and to educate all customers on how the lines work. We'll be sure to share your feedback to coach our staff and make sure we are handling these situations appropriately. One thing we firmly believe is everyone at Dutch Bros- customers and crews- should feel welcomed, honored and loved. Please know that most of our shops use a zig-zag or "line merging" technique that helps to adjust both lines getting shorter, ultimately helping to reduce cars getting backed up into traffic and ensuring customer safety. This sometimes means that it's not a first come first serve order process. We apologize for any inconvenience. Once your order is taken by the Broista outside, they begin working on these drinks right away to ensure you are served promptly. We have forwarded this feedback to local management to provide proper training and coaching. We thank you for your feedback and hope you have a beautiful day! Cheers! My reply to their endearing response: Hey Justine, Thank you for responding. This was not an issue of safety when I was in line. The 2 Lane Attendants were talking about their weekend. I was 2nd in line and there was not another vehicle in the other line. The car ahead of me drive forward and it put me at the front still without another car in the next lane. Before I knew it, a sr had driven up and my Lane attendant went over to finish the personal conversation in which that other Lane Attendant started taking thst vehicles order. Then, my lane attendant came back, unapologetically and as though my time disnt matter and cavalierishly said, "may I have your order please". I said, I'm sorry I don't understand the hold up and she said, "your drink will be ready at the window, please drive forward behind the vehicle" that had driven up totally dismissing me. At first, I hadn't thought about it until it happened again but this time a longer line still having ample room and safety never appeared to be an issue as the line was short. As for a safety issue, wouldn't an Attendant standing in the lane discussing their life, business and personal matters and not paying attention to approaching vehicles be more of a concern to your management? Then, while on the phone with my sister and being passed twice was an issue, and your dismissing this as a passive safety issue does not seem to be a reasonable resolvement. I'm not asking for anything, I don't want, nor expect a free drink or coupon for my next visit. What I want is equal treatment and respect of my time and for your company to acknowledge you can respect that and reassure me that this will be corrected and not dismissively passed as it was reported to an onsite manager in my statement on Yelp. Thank you for your time and understand that everyone's time is valuable. CONSUMER read more

I ordered a shark attack And this is what I got don't look like it to me every time I come to this location it's a problem with my order and then the lady at the window wants to get smart with me and say we don't have the cookie dough flavor lol when I get it from a different location all the time..yeah I will never come back to this location read more

Dutch Bros Coffee - Shark Attack - Juice Bars & Smoothies Near Me - Upland, California

Josiah and Will always take great care of us! The customer service is always lit! We always feel like we are going to see our friends. Koko is treated like a star lol. Oh yeah the drinks are amazing! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

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The customer service here is top-notch--doesn't matter who you talk to, they're always on it. Honestly, they're the best part of the whole experience and such a vibe. They never make you feel like you're bothering them and are always happy to help you figure out what drink to get if you're unsure. If you're not happy with your drink, they'll remake it no problem. You can ask for more or less sweetness, or sauces, and if something's off, they'll fix it. Mistakes happen, but if you're polite and patient, they'll take care of you. As for the line, I honestly don't mind it. If there wasn't a line, I'd be more concerned. I love seeing a busy place, and they're really good at moving things along. Even if a car that ordered after me in line somehow gets in front of me, they'll come outside and bring it to my car. It's a shame this location has a 3.3-star rating--seems like some people just don't have much patience. I've never had a bad experience here. They're upfront about what's in their drinks, so you can always find something that works for you. Thanks to Dutch Bros and the whole crew for always making "getting coffee" feel like a whole experience. (Insert heart) P.S. Can you please bring in a sugar free banana syrup? Thanks! read more

I second the other reviews that say this is not representative of what Dutch Bros is and can be. This is by far the worst location I have ever been to. We waited 45 mins to get drinks total, and 30 of those minutes were AFTER our order had been taken. Do yourself a favor and go to one of the Fontana locations instead. read more

Nathan (with the glasses) Simmons was amazing He went above and beyond with my drink. Even when the other person handed it to Me extremely dirty with drippings he took the time to wipe and down and make it THE DUTCHIEST & NOT THE DIRTIEST! Thank you Nathan! read more

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Just wanted to shout out Darla she was absolutely amazing! She's was incredibly friendly, upbeat, and had truly great customer service . From the moment I pulled up, she brought such positive energy and made the whole experience feel personal. It was my first time at Dutch bros and I was a little overwhelmed with the menu. She was quick, attentive, and made sure everything was perfect. while still taking the time to connect and recommend me a bomb drink. She made my Dutch bros expirence great! read more

I really like Dutch Bro's I was super excited to see one opening up in upland ca My daughter and I decided to go on a Tuesday morning. The line was already crazy, but we thought we wanted it We'll just wait. We got in the line and this is where it began. It was so unorganized first of all if it's your first time there's nowhere for you to see a menu while you're in line, then you have a young lady coming with her IPad to take your order again if you've never been here it's kind of hard to know what you want so we went ahead and placed our orders , it took us a few minutes because again we couldn't see a menu that far back had to look it up online ,she tells us what car we need to get behind in order to be in the right place once we get up to get our drinks, no one followed it. We ended up three cars behind that car. We're supposed to get in because people were just getting in wherever they could once there was a split. It was an absolute disaster. We were in that line for almost 40 min!! And there's nowhere we can just get out of it we're stuck! I understand it's a newly opened establishment, but it makes no sense to place your order ahead of time and then have to wait another 30-40 minutes to get your drink So we finally get to the line to receive our items there was cars getting their drinks two cars behind the car that was in the actual window like I said it was just a disaster then those people are trying to get out of the line and causing more confusion and other people that are trying to get out, it was just an absolute mess . unfortunately to top it off, our drinks were not even good. One tasted too much like coffee wasn't made well One was very bitter and very watered down the last one was very artificial tasting. It was horrible absolutely horrible. I've had Dutch Bro's before. I've never had this sort of experience. I honestly should've got the refund for the three drinks that we got none of us ended up drinking them. It was a waste of our morning a waste of our money and a waste of our time. I hope they can figure out the situation, for it to be better especially for those trying it the first time. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Upland, California

Paid with the tap feature on the I phone and they didn't give me a recipe, when I arrive to the window they ask me to pay again or they wouldn't give me a my drink . They asked to see my recipe but they never gave me one . This place is horrible it's run by a bunch of kids who are still in high school ! read more

The staff members were ALL so sweet and full of life. I asked for an Americano with two splashes of almond milk, and the specific team member taking my order could not have been more attentive; he made sure to ask the right questions and ensured my drink was just what I hoped for. Coffee has been a staple in my life for YEARS, and this location had proven itself to make a pretty solid brew. The service relatively swift, the staff is kind, and the prices are not bad. It's worth a visit. read more

I have heard about Dutch Bros for quite a while but there wasn't one in my area so I didn't have a chance to try them. When they opened up the Upland location I saw the long line every time I drove by. The other day my wife and I drove by and the line was short so we pulled in. WOW!!! What an amazing experience. The guy at the window was so friendly and helpful. He took the time to explain everything about their products. We placed our orders and had our drinks in an amazing short time. We were both blown away by the first sip. Absolutely incredible. Maybe it is a good thing that they are so far away, otherwise we would be there every day. There is no comparison to the other place that we normally go. The second and third visits were just as amazing. Big difference with their birthday drinks also. With Starbucks you have to get it only on your birthday. Here they give you the whole month to get it. Definitely our favorite place to go for a great refreshing drink. read more

Based on Saturday's visit, 7/13/24 around 5:40pm: Wondering what all the hype is about at this new Dutch Bros coffee shop that opened up recently in Upland. We noticed the incredibly LONG, LONG line of cars at the drive-thru so while hubby picked up our daughter's dog at PSS, I went straight to the walk-up window to place an order. Lucky for me, at that time, there was NO line. Ordered a Golden Eagle Blended Freeze (Caramel & Vanilla coffee drink with caramel drizzle) & it was good; perfectly ice blended with the right touch of sweetness. Most importantly, didn't have to wait long. I also got a pup cup for our furry friend. Reason for the one-star short of perfection is because cashier wasn't friendly plus they ran out of napkins. read more

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My favorite part of a Dutch run is the no judgement. Whether it be my first or third trip to Dutch the same day they never judge lol Highly recommend the Hyperchrome Rebel blended. The sticker says are something we always look forward to read more

Dutch Bros Coffee - Dutch sticker day - Juice Bars & Smoothies Near Me - Upland, California

It was fun! The customer service was great and the workers were accommodating when I asked about different flavor options and even let me know I could combine flavors which I did! I ordered a latte with mixed peppermint and vanilla flavors. The seating was also nice and I honestly just felt comfortable fooling around with my friends outside. The drink is very good, maybe wished I asked for less sweetness but other than that am extremely satisfied. read more

Dutch Bros Coffee - Iced Latte with Vanilla and Peppermint - Juice Bars & Smoothies Near Me - Upland, California

I'm not a coffee drinker, but I was curious about the lines and lines of cars that surround these places. I went to stand in line to order a strawberry smoothie. The line wasn't that long, but they only had 1 person taking orders AND trying to hand out orders - not very practical. To make it even more ridiculous, they had EXTREMELY loud music blaring, which made it difficult to hear the orders being called out for pick up. It took 30+ minutes to get my order - and it was a mango smoothie not strawberry. When they offered to correct it, I said nevermind because I didn't want to wait any longer. The smoothie itself was horrible - so incredibly sweet it tasted nothing like a smoothie. More like mango syrup with some ice. By looking at the clientele standing in line, you'll love this place if: either you are under the age of 16, or you're the type of person who doesn't exactly eat salads on a regular basis... read more

I am a big fan of Dutch Brothers. While there were two long lines, I could tell the employees were doing their best to manage the lines and orders during the soft opening. Note that there are a LOT of options, and sugar free options as well. They also do have decaf. You have to look online or ask them, as you will not see a menu until 'too late' (they are taking orders at the cars). read more

Ordered a coffee but was served a $7 cup of milk. Felt bad for the people taking orders out in the sun. read more

Dutch Bros Coffee - Someone forgot to add the coffee to my drink. This is just sweetened milk. Disappointing for $7 drink. - Juice Bars & Smoothies Near Me - Upland, California

I'm only giving the two stars because the girl who took our order this morning was super sweet! HOWEVER!! The staff inside, not so much. Music bumping, p$ssy this p$ssy that EXTREMELY LOUD!!! Which cool if that's how this place is but at least get the drinks right! Maybe if they weren't at a concert/party inside where they make the drinks maybe they would get the drinks right!!! Annoyed AF. read more

Just got their Hopscotch Protein Latte. Bland and boring and they forgot my caramel drizzle. I don't taste the caramel flavor in the coffee either . read more

Dutch Bros Coffee - Hopscotch Protein Latte - Juice Bars & Smoothies Near Me - Upland, California

First time here. Not sure if waiting a long time for a regular small black coffee is worth it.

The young lady Brandy help me out very much in deciding which drink i should get. Very good customer service and smile on her face we need more people like Brandy. read more

Dutch Bros Coffee - Very fast service preciate yall especially my gurl brandy - Juice Bars & Smoothies Near Me - Upland, California