AZ Air Conditioning and Heating are the best professional company I have ever worked with. They installed a new HVAC last July. They did such a professional job and were very clean. They just had the city inspector out and AZ was here to meet with him. I wanted to thank Aussie and Chris for their assistance with the City. The inspector said they never have any problems with the jobs done by AZ Air Conditioning. read more

Just a quick update. One star ONLY b/c there are only three people that seem to have any pride or integrity at this company (and b/c yelp forces you to give at least one) - our sales guy, Jonathan and the QC tech, Rubin, and his partner who came out to fix the crap install job that was not finished (though the installers apparently thought it was b/c they didn't come back the following day) the week before. After staying home 4 of the last 5 days waiting for installers who did a horrible, unfinished job and appointments that were either late or no show (and I had to call every time to find out where they were - nobody bothered to call and let me know that they would be late or weren't showing up), I had an electrical inspection scheduled for today. I have a 30' open ditch in my backyard and everything is dying b/c I can't turn the sprinklers on (muddy ditch will not pass inspection), so I was eager for this inspection to fill in the dirt this weekend. Guess what? I never received a call this morning to schedule the final time and when I finally called...another scheduling error, sorry, can you make the appt tomorrow instead? Seriously? No. I can't. This is a joke - a bad one - and it's on me, at this point. I've been told that supervisors would call - they never have. I've been given multiple 'I'm your contact now' numbers and contacts - they haven't been helpful or followed up. Such a poor experience. I even called Costco and filed a complaint. They basically sent the complaint back to AZ. Useful. Not at all. At this point, I feel completely taken advantage of, and that is a terrible feeling. :( I'm out $10,000+ and my hands are tied. This has been the WORST experience with contractors ever (and we have had to deal with MANY contractors in the past 2 years). read more

Just recently had Lennox air conditioning and heating system installed. Utilized the HERO program. AZ did exactly as promised. The workers completed the job in one day. It even included a new electrical panel. They were the most polite workmen I've ever known. I chose AZ because my neighbors used them and were very satisfied. Our rep was very available to answer our questions no matter how small. I would recommend AZ to anyone. read more

Since the authenticity of my review was questioned, I was going to upload a picture of the paperwork I got during my visit from Joe, but I don't see that option here. But I will address Zack's defense of the HERO program. Note that, in response to my suggestion that HERO is a high fee, high interest program, Zack states "there are no application fees" and the interest rate depends on the term. I direct you to the HERO website, which conveniently provides a sample contract. Just google "sample financing documents HERO" and click the first link, which will lead you to a PDF. Note on page 23, you see on a hypothetical project amount of $13,250, the administration and recording fees are $1,232. In addition, the interest you will have accrued BEFORE YOUR FIRST PAYMENT is $1,368. Therefore, the total amount financed on a $13,250 transaction is $15,850. In total, for your $13,250 A/C, you will pay a total of $23,918.20. Zack says this makes A/C more affordable for homeowners. I'll let you decide. It sounds to me like saying loan sharks make gambling more affordable. Again, because of the fees and interest involved, I understand why they will continue to sell it, and sell it hard. Zach says "certain items are tax deductible from property taxes (see a tax professional)". First of all, I don't think there is such a thing as deducting from property taxes. I think maybe he is referring to deducting this on your federal and state taxes because it is billed through your property tax bill. Secondly, I would have been fine if this was the way the program was presented to me. It was not. I was flat out told the entire amount was deductible from federal and state taxes and that in turn this would lower my total out of pocket expenses. I did contact my accountant on this, and he told me it was hogwash. I have since looked into it, I even talked to the HERO representative that AZ Air had call me. And I can tell you what they are telling you is aggressive sales tactics at best. But aggressive sales tactics were all I got from AZ. Zack suggests that I should call him so that we can resolve all of these issues. That is funny. Thanks Zach, but I have no interest in doing business with your company. I do have an interesting in protecting others from getting ripped off by you. read more

Crappy work Avoid buying from Costco with AZ HVAC as the contractor! Bought from Costco Torrance the Lennox Heating system. They left cracks in the ceiling and damage to walls. The guys were sloppy, messy and left screws loose. The guys also were lazy trying to run the gas line on the outside of my house. Abe and Zack made every excuse not to repair the damage. I would avoid using Costco for HVAC, if I were you. I am having to go to Costco upper management to get them to repair the damages. This is the worst contractor experience ever. May have to go to contractors state licence board, BBB and Small Claims Court. read more

My friend had a full system installed by them - via the CostCo offer. I too used them to install split ACs and to do some other duct work in the past. They were great when it came to installations and selling things. It's the service I'm writing to complain about. My friend's new AC (well 2 years new) stopped working. They sent someone after a few days. That person gave her one opinion that didn't make sense - basically selling her more expensive things and telling her that the system was not powerful enough for the home. If that's true, why did THEY recommend that size of system. Then the following week, another guy came out. He had another read on the matter - the coolant needed refreshing. He did that. The system seemed to work. He left. Now, a week later, the condenser is not working at all. We've been waiting all day for them to come. We were told that even though this was the 3rd time we'd had to call them in - they could only fit us in in the afternoon between 3 and 6 p.m. ... but just maybe they'd get to us earlier. On the hope of that "maybe" we've canceled plans and sat here all day. Only to get a call saying that we were "next" but the window was getting pushed back. This is BS! You can see how much the owner/manager cares about the comments here... because he just goes on the reviews and gives the same answer, saying, "Call our customer service number," We did! We're writing here because we're frustrated with the way your customer service treated us!! In my book, if you've sold me a brand new system, and this is the 3rd call in 3 weeks about it breaking down, I would rush some techs out to make sure the system works. Not make me the last call of the day and then keep pushing the window back!! read more

The installation team arrived on time and ready to work. Everyone on the team had an assignment and went right to work with confidence and professionalism. They wore clean-room booties when in the house. They were kind to my animals and careful not to let them out of the house and yard. A supervisor and quality control guy talked to me and that was nice. The lead installer also talked me through the process and kept me informed throughout the day. He took time to teach me how to use the online interface and the App. We tested the heat briefly and then we cooled the house off so nicely. The system is quiet. They hauled away the boxes, trash and old stuff. At the end of the day, the entire area was clean. Looking forward to enjoying my new system. Thanks AZ Air Conditioning and Heating! Start to finish - Professionals. read more

Sorry John Karr of AZ, if you are a real person: I have never blocked you. You have never tried to contact me. My review is real. Your quote was real. I am looking at it now, with an "AZ" business card attached. A big red-colored "AZ" surrounded by a red oval at the top of the card. Your estimate was $5,621. read more

This two star review is strictly due to AZ's dramatic price increases. In Oct, 2013, AZ put in a new HVAC system for me. At that time, I gave them 4 stars: their work was professional, fast, and their workers responsive to fixing a few things that got messed up. In addition, their sales rep spent a lot of time with me and was very professional. Six months later, I asked them to install another system and their prices have jumped almost 30%! The owner said he'd lower the price by $500 but he was still THOUSANDS more expensive than several of his competitors--including American Comfort in Anaheim and Conditioned Aire in Northridge. No point doing business with AZ anymore. Their Costco agreements must have gone to their head. Even when their prices were more reasonable you still don't save any money going through Costco, and you have to lay out more to get a $1,000-1,500 Costco gift card. read more

I have used this company twice, once for the installation of a mini-split system (air conditioner and heater), and the other time for the repair of a heater (one of the furnace motors needed to be repaired). They really go above and beyond to provide reliable and excellent service. They were on time, very professional, friendly, and the rates were very reasonable. I can't recommend them highly enough! . read more

We had an estimate from this company as we got referral from costco for installation of gas furnace. The presentation was good and everything seemed nice and they offered financing option so we told the presenter to give us a couple of days to think about it. The company representative guy took all my information for the financing the same day. After I discussed with my husband, we decided it was overpriced and we couldn't afford it so we told him not to proceed. However, I got a new credit card approved from this company approximately a week after I cancelled the deal. I don't know how this company is working. I never gave them my permission to get me another credit card for financing. read more

I purchased my unit through Costco over a year ago. I should have done better due diligence on pricing prior to making my purchase. I overpaid on my unit because I thought I was going to get a fair price through Costco. That was not the case as you can look at the rest of us on Yelp who purchased from AZ Air through Costco. We were notified immediately by AZ after our install that if we provided a favorable review on Yelp we would be given a Starbucks gift card. This doesn't sit well with me and seems unethical. Since posting my first 2 star review over one month ago, AZ customer service has contacted me. At first I thought they wanted to know how my unit was operating but the basis of their call was to see if I would remove my Yelp review. I voiced my concerns and requested Zack call me personally. If you notice on the reviews, he's the one who posts the comments afterwards. I was told he was out of the Country but would call me once he returned. Two weeks ago I received several calls from AZ customer service. It was the same person I spoke with before. He asked if I had given any thoughts about removing my review? I mentioned how I never heard back from Zack. It's obvious to me they don't give two sh---s about me as a customer. I have since voiced my concerns to the Costco Executive Office regarding this company and their pricing. I've been assured by Costco they are looking into the matter and my concerns are being taken seriously. If you see this company in a Costco take my advice and go the other way. You can get a much better price if you do your homework. Don't assume the Big Box retailer is going to guarantee you get the best price for your money. This was not my experience. They also offer a service plan which is priced well above other companies out there. Trust me on this, I've done my homework. I've since figured out what my true costs should have been and realize I got ripped off. read more

Horrible, horrible and did I say horrible customer service, tech service and they are dishonest on top of it! Never use them for any HVAC service, you will regret it. I called for service on my less run 1 year old AC system that was broken. PROBLEM #1. Why did my original system last 25 years and their system broke 2x's in one year? They promised me a call back on two separate days, no call back. I finally called and got an appointment the next morning between 9-12:00. I called at 11:58 and they told me that my appointment was not until 1:00-3:00. LIE! I stayed home from work to make sure that I was there. Now it's 3:00, still no technician. He was busy and at 5:00 still no tech. They didn't even call I had to call to find out what was going on. NOW ITS 7:30, guess who is knocking on the door? He looked at my AC unit and said it broken and has to order parts. Nothing from them the next day,NOTHING! I had to call again and they told me I won't get my parts for another day. SOMEBODY DIDN'T ORDER THEM. It does not get any better but you get the idea. Because it was under warranty I'm stuck with them. I would do anything to get away from them, they lie and their techs do lousy work!!!!! DON'T LIVE MY NIGHTMARE PICK A REPUTABLE COMPANY! Btw, they were the COSTCO CONTRACTED COMPANY. Shame on you Costco!!!! I will not trust your recommendations anymore!!!! read more

Found AZ through Costco and hired them to install a new Lennox heating and air conditioning unit. They arrived early which was really good since we had an afternoon appointment. The three technicians worked diligently and explained everything they were doing so there would be no surprises. They protected all the working areas to insure there wouldn't be any damage to our floors and cleaned up as they worked. The whole experience was painless and with the Costco rebates...affordable. read more

Just completed the inspection process as well. System passed with no problems. The inspector from the city was a little bit annoying, but overall the system passed with no problems. Hey city inspector please bring your own ladder next time!! How do you do your job without one! Unbelievable! read more

Your response is incorrect information, so you missed the point of my review. Your technician/sales knew he didn't have access to this the 2nd time he came out. I don't do reviews without all my information, so whatever you're hearing from Mike questions his integrity again. Don't belittle my intellect with incorrect information. This is exactly why you got this review. delay, delay, delay. If you knew upon your 2nd visit (from the 1st) that you needed tools to access the ducting, etc why wouldn't you have those tools upon your 2nd visit? Then Mike insisted upon getting "permission" on a unit that is completely owned by us, no mortgage at all (yes, we own everything on the inside of that unit, which means we don't need "approval" from the association to get anything done. Shockingly enough, the company that put the HVAC unit in after your cluster muck of employees ineptitude didn't even care about asking the association for "permission". The association thought your request for "permission" was laughable and kept saying "we don't need to give permission, you own this unit and you can do whatever you want with HVAC. read more

We have been using AZ Heating and Air for a couple of years. Up to now this company has been satisfactory. However, recently their complete lack of integrity and responsibility has been overwhelming. We are an elderly couple living in a condo in Simi Valley. They cane out because our furnace stopped working. They diagnosed the problem as a circulating pump. They said they would try to find a pump or put in a heat pump. After waiting a few days, we began to become concerned. Finally, they called my husband and said they had found a pump back east and needed 170 for a deposit. Then six days later I checked my credit card statement and found no evidence of the charge, so my husband called the supervisor, Ronnie Vartanian. He said that they had not found a pump yet. In other words, it was just a lie. All he said was sorry. Needless to say, we still have no working furnace. I am very disappointed in the lack of care and professionalism of this company read more

I gave my contact info to the rep at Costco and received a call back the following day. I scheduled an appointment for the following Friday afternoon between 3 and 6. No one showed up. When I called to see if someone would be coming, they seemed to have lost my contact information and had no one scheduled to come out. Thanks for wasting my time. Buh-bye. Anyone know a good AC company that services the South Bay? read more

My brand new heating system stopped working right after installation. The unit has an AZ sticker with a 24 hour number for problems. Appears that their 24 hour help is only good during work hours. Ugh! Unit got fixed. Eventually. read more

Eeek is right! I called to get an estimate, they sent a technician (very nice man) who checked out the unit and proceeded to write up a $100 work order for telling me that my system was flat and needed a replacement. Duh! I already knew that. That's why I called. And the estimate was way higher than 4 other companies I contacted who did not charge me $100 for an estimate. In fact, all the others provided a FREE estimate. I just find the company dishonest for not telling me in advance there was a $100 charge for providing a quote. I would never have called if that was the case. I got a much better unit replacement for several thousand dollars less than what they quoted. I do want to note that this happened back in 2013. I just found a copy of the work order and after almost three years it still makes me upset. Needed to set the record straight before shredding old files. read more

I called AZ to get an estimate for AC installation. I used my Costco membership for member pricing. Ilan came, reviewed my heating system and showed me pricing. He didn't over sell me on a system I didn't need. He was forthright and candid. One week later, Rodrigo (Nino), Rony, Tavo and Diego showed up on time and did a fantastic job! They were professional, polite, covered anything that they might walk on and finished in 7 hours! The office staff was also very helpful and friendly. I would highly recommend this company! They were awesome! read more

We've been using AZ Air Conditioning for many years now. Our technician Eddie has been servicing our home for the last several visits. He is punctual & explains all of the issues (if any) that our unit has. Also he had recommended during his first visit that we redo our insulation in our attic/crawl space. We finally redid the insulation in Spring 2015 & it has made such a difference in our heating/cooling of the house. I would definitely recommend AZ Air Con AND Eddie to any of my friends & family!! read more

This company does everything they say they will. Integrity... hard to find a company that stands by their work and service. Robert goes above and beyond and is very thorough in his work. I highly recommend this co for heating and AC. read more

I was satisfied with the installation but this company has made it quite inconvenient to schedule an appointment for the six-month maintenace (required to keep your warranty valid). how am i supposed to keep my part of the contract when they won't keep theirs? they have cancelled twice already with the excuse that they have had many employees calling in sick. read more

This place is not cheap! But, it is the best. We decided to invest in a hvac system and after doing research Lennox was the best. This place handled the install seamlessly and professionally. Thanks to Allen! read more

I typically don't write reviews, but I felt this one was worth noting. We selected AZ through the Costco program. They did an excellent job in installing a brand new heating and cooling system in our house. They showed up punctually at 8:30 am and from there it was non-stop. They were very clean....they protected our furniture with plastic and vacuumed at the end of the installation. They were very thorough and explained how the system operated. They were very kind, courteous and professional. I would recommend them to anyone. read more

Never buy a Lennox heater through Costco after giving them $6,720 the heater is out again! Not only is a piece of thrash it blacked out the bottom part of my house. The heater came on in the middle of 80 degree weather & I was going crazy trying to find a turn off valveI have been talking to Costco, Lennox back & forth with no end in sight. I replaced a 30year heater that never gave me problems & when I told them their product is a piece of c....p he said "well they don't make like they use to"What kind of pride in work do this people have?! read more

Well its been 4 years give or take since ac was put in. We have had problems a couple of times - which we had to pay out of pocket to fix since we don't have maintenance program which we we're told was included given we paid so much "extra" - salesperson did not write that on contact so guess what - when you sign contact watch out. Also, I don't think the Zach person responding to yelp exist. The person we dealt with was "John" who by the way told my wife she was a B**** on the phone. I kid you not. Still not happy, Still ticked off we were ripped off so bad. Just sayin. read more

Today, Joseph Sanchez and his partner came to my home for a routine service on the unit I purchased three years ago at Costco. Joseph did a complete inspection and also went up into my attic and informed me that although the unit is working great, my ducting is insufficient and undersized. Not surprising for a 30 year old condo. He explained everything to me in very understandable terms and i signed up to have the job done. Joseph was very professional and I have always liked AZ Air from the very beginning. read more

Tried the service the technicians are great. The company sucks. I had one issue with a technician who forgot to put my filter in called and company did nothing nor a credit. They give you an appointment and calls to confirm with a different time knowing they are wrong. Trying to make you think you wrote the wrong time. The company has no more chances with me. Poor service and it starts with management then customer service. It's other companies who will appreciate my business. read more

I'm impressed with their professionalism. They showed up on time, and all crews were polite and friendly. They explained about the AV/heating system well. I'm satisfied with their service and highly recommend them. read more

Our sales person Ryan was very helpful when picking out the unit that would best suit our house. Ryan was a nice friendly guy. When the team came to install our AC they were super nice. The man 'Nino' and team were on time, friendly, and kept our house clean while they did their job. Nino and team were good about keeping our dogs inside and answered all my questions regarding how to use the AC. Ryan, Nino and team were all good people to work with and made the process easy. read more

We had purchased an AC and heat system through Costco, and Ric's team through AZ Air and Heat, arrived today sharply at 8:00 am, ready to work. I was introduced to everyone on the team that would be in and out of my house all day. I was expecting the amount of work to take days, yet they pulled it off in one. They began by thoughtfully covering everything in sight with plastic to protect our furniture. Then they began by removing our house's old 1950s furnace and installing a technologically advanced system. Throughout the day, Ric made sure I was aware of everything being done to my house necessary for the installation. Air and heat is distributed evenly throughout our house and we couldn't be more thrilled. Honestly you saved us! read more

AZ was actually my second estimate. My first estimate lasted about 15 minutes and nothing was explained, so when Deshun came and explained EVERYTHING, it was well worth the 30 minute meeting. I had some anxiety leading up to my installation as I was going from a wall heater to a full AC/Heating system. Rego and his team showed up at 8 AM and immediately got to work. He confirmed where I wanted my vents and my thermostat. They covered EVERYTHING in plastic and left my house without any dust. I was so very pleased with the process. I would highly recommend this company!! Thanks AZ read more

AZ Air conditioning and Heating paired up with costco to provide water treament installation for costco members (Eco Water). I am a long time costco costumer and I have confidence in not just their products but also the company that Costco work with to provide services for their members. AZ Air conditioning and heating did not disappoint. When scheduling the consultation appointment, Daniela who answered the phone and set up appointment for me was so pleasant! I had to reschedule the appointment a few times due to our escrow closing date changes. She was very patient every single time, and even remembered and asked if we closed escrow, congratulated us when I scheduled the final appointment. Tal came on the day of the consultation appointment. He gave us a thorough introduction and explanation of their products. He's professional, very friendly and courteous. He arranged everything to be done in a snap of fingers. The Installation appointment was just a few days later, and only took a few hours! The technicians were very respectful of our home and got everything done efficiently and beautifully. The cover for the machine was missing, Tal hand delivered it afterwards, also put it on to the machine for us! I am very satisfied with the whole experience from the beginning to the end. Outstanding customer services in every aspect. Thank you AZ air conditioning and heating for taking such great care of us! read more

A year ago, decided to install an air/furnace system in an older two-story home in Torrance, CA. Putting a new system in is a huge investment. So having the right company do the work was imperative. Found AZ through Costco Torrance. What a find! Not only is the Lennox equipment top quality but so are the people who work for AZ. They are professional, fair-minded and customer oriented. What makes them great is they are prompt, respectful about being in your home, pay attention to details, take great pride in their workmanship and problem solve specific to the situation. Because the installation went so well, as well as the first annual maintenance check, we decided to engage AZ to clean out the attic and put in new insulation. This time we ran into a problem about expected services. But our concerns were promptly addressed and the work was completed within the original time frame. Could not have asked for a better resolution. AZ is as good as it gets! You can not go wrong with AZ. read more

Wanted to review the work done by Felipe Briseno for AZ Air Conditioning and Heating. I reviewed their diagnostic visit earlier and wanted to share more of the great service by Felipe Briseno! He did the work quickly and really cared about doing an excellent job. He was friendly, left the area clean and even wore booties in the house! We had a the condenser coils cleaned with a biodegradable cleaner, the capacitor motor replaced and the furnace wires managed in a much more organized fashion. Felipe also added insulation to an area of the furnace in the attic to allow for a more energy efficient functionality. Bravo Felipe! Thank you! read more

Purchased the AC through Costco. The AC was installed about 5 days later, some minor problems with installaton but those were fixed by the end of the day. Agent DSean Hattaway was very helpful. read more

I thought I was going to be in good hands with this company but oh boy was I wrong. I gave my contact information to the sales representative and was contacted the next day. I spoke to Diana and I asked her about the mini split because it had been suggested. She asked me how the layout of my apartment building was to which I described to her. She told me that they can put the condenser on top of my unit. I told her that I need to ask if it's alright to put the condenser on top of the roof. As soon as I got the green light that it's ok to put the condenser on top of my unit I called her. Diana did not pick up the phone when I kept calling. I even sent her a text message and still did not receive a response. So the next day I still didn't hear anything back so I called and spoke to someone else. I told them I could not get in touch with Diana. I told Anna that I was informed that I can put the condenser on top of my unit just as long as it does not interfere with anyone's tenancy. So she set up a time and day for the inspector to come between 7pm-8pm the next day. She told me that she would call to let me know who I should expect and to confirm the scheduled inspection. Here comes the next day and I received a call from some guy that does not introduce himself before hand. Instead he just asks for me. I mean it's called proper phone etiquette when you call someone. It's not uncommon for people to want to know who the unknown caller is on the other end calling them. So anyway I got his name and his name is Mike. He asks me if he can reschedule the inspection to 3pm-4pm. I agreed and said yes then cut my errands short to get home and wait for him because I wanted to get the inspection taken care of. Now when I'm down the street he calls back and asks if he can come and do the inspection even sooner than 3pm. I agreed again and was expecting him in 40 minutes like he said. I get home and received an important phone call then he calls me which is weird. I gave special instructions of where to park and he codes to the gates which are all the same. I really didn't put that much thought into it because I have more important things I'm taking care of. Honestly he should have came up like he was supposed to. He then proceeds to ask if it's an apartment to which I texted yes. And then I texted him if he's coming up. He never came up to which it defeated the purpose of me providing all that information over the phone from the other day. If all the inspector was going to do was talk about the inspection over the phone then why the hell didn't he do that several hours ago. I practically wasted my time coming home early for him and he didn't show up. Not long after I just received that so called confirmation phone call I was expecting from Anna just 4 hours before the scheduled inspection. I told her what happened and asked her if it would be the same inspector and if he was planning on coming at that time instead. She said yes and that it was actually going to be at 6pm and not 7pm. I then asked her if the information such as where to park and the codes to gain entry to the property was in the computer. She told me yes and that she doesn't see any notes by Mike about him coming to my apartment building and having spoken to me. And just as I anticipated 6pm came and he didn't show up. Then 7pm came and he still did not show up. Now it's 8:15pm and I rushed out of my apartment with my 2 month old baby just to finish my shopping from earlier today. Seriously this company is full of unprofessional people that have no consideration for other people's time. If the service is like this then I have a pretty good idea of how much issues I'll have with them in the future. Now my baby and I have to spend another hot day in my apartment. Thanks for the terrible service. Such a waste of my time. read more

Some reviews here are excellent, some are not all. My experience was excellent. We got to AZ years ago, through Costco, as many have. Our experience with them, after a glitch at the very beginning, has been perfect. Today we had a maintenance service call. Billy (a superior guy, smart, good humor, knowledgeable, diligent) did a great job. He explained everything which I really appreciated. We have a few issues that will need to be addressed at some point, but today's work was smooth and done well. I'm very pleased. My experience has been that all AZ technicians are excellent but I'd probably ask if Billy is available. He's a gem. read more