A Truly Life-Saving Experience at E&M Auto Body Shop! I can honestly say that E&M Auto Body Shop and Emil Falek completely rescued me from the uncertainty, chaos, and financial burden caused by the Porsche dealership at Napleton. When I reached out to State Farm's preferred provider list, Emil went above and beyond in every way. He personally arranged to have my car towed from the dealership to his shop, handled everything with professionalism, and treated me with genuine kindness and respect. He truly understood what I was going through--both emotionally and financially--and worked with me every step of the way. Emil ordered OEM parts for my vehicle, ensured top-quality repairs, and communicated with honesty and care throughout the entire process. His compassion and integrity turned one of the most stressful moments of my life into one of the best experiences I've ever had. If you've ever been in an auto accident or felt lost dealing with insurance and repairs, do yourself a favor and reach out to Emil Falex at E&M Auto Body Shop. You'll be in the best hands possible. read more

E & M Auto Body Shop - Body Shops Near Me - River Grove, Illinois

Avoid E&M Auto Body at All Costs - A Brutally Honest Review I had one of the most unprofessional, frustrating, and disrespectful experiences I've ever encountered with a service-based business at E&M Auto Body. Here's exactly what happened--read this before even considering handing them your keys: 1. Bait-and-Switch Pricing & Broken Agreements We originally agreed--in person--on a full inspection and a final quote for repairs to my 2016 Chevy Suburban. There was no mention of an upfront payment during this inspection. After I brought the vehicle in, they tried to tack on an additional $500 claiming they "didn't see rust" the first time. That's impossible, as their own estimate photos show they clearly inspected the exact areas in question. When I refused the new terms and held them to the original quote, the owner backpedaled and said, "Fine, we'll go with your original terms--but only if you pay half upfront." 2. Deliberate Communication Failures They emailed the invoice to an address that landed in my "Promotions" folder--and never followed up with a phone call or even a text to confirm that I received it. I assumed everything was on track for work to begin. I called on the scheduled completion day--Wednesday--only to be told they hadn't even started because they didn't receive payment. Zero courtesy or professionalism. 3. Holding My Vehicle Hostage My car sat on their lot for three business days with no work done. When I asked how they would compensate me for the delay and inconvenience, I was met with sarcasm, deflection, and accusations that I was "harassing" them simply for asking legitimate questions. They offered a refund and asked for my Zelle info multiple times--but never addressed the core issue of wasting my time and disrupting my family's transportation and work obligations. 4. Impact on My Family During these three days, my wife and I were forced to rely solely on her vehicle. She had to walk our children to and from school in terrible weather because I had no car to get to work. The shop clearly has no regard for the customer's time, responsibilities, or needs. 5. Physical Damage to My Interior When I got my car back, it had clear shoe scuffs and a puncture inside the driver-side door--evidence that someone had mishandled or damaged my property while in their care. My vehicle had just been professionally detailed before drop-off. 6. Licensure Issues Their business license posted on the wall was over four months expired. When I brought this up, I was told, "We just didn't post the new one." That's illegal. It raises serious questions about their overall credibility and operational compliance. 7. Pattern of Behavior This isn't an isolated incident. My wife previously filed an insurance claim with E&M Auto Body and they took over two weeks to complete basic repairs. Delays, excuses, and lack of accountability seem to be standard operating procedure. Bottom Line: This shop is a disorganized, underregulated mess. They are incompetent, unreliable, and will not hesitate to hold your vehicle hostage or push you into paying more than you agreed to--then claim harassment when you demand answers. Avoid the nightmare. Take your car somewhere with integrity, communication skills, and a valid license on display. read more

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I had got into a collision and was told by another shop they couldn't get me in until May 1st. A month from the accident date. I called E&M and Emil got me in that day with my car back next week! He communicated with me all week updates about my car and was very compromising as far as when I got my car etc... Their work was immaculate! And they even made sure the front of my car was clean/ vacuumed out! Highly recommend getting your body work done here! read more

E & M Auto Body Shop - Body Shops Near Me - River Grove, Illinois

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This was the most above and beyond experience I've ever had. I came across E&M on the recommendation of associates. As soon as I saw the vehicles Emil and his team worked on I knew I had the right place. Enthusiast owned and operated, you'll find many exotics being worked on as if they do them every day - because they do! I brought them my M5 with 96k miles on it suffering from rear bumper and trunk damage. Paint swirled to the moon as well. On top of those repairs I had asked for a mild paint correction and dent repair on a few panels. Not only did Email offer to take care of me on some of these extras, but when I came to pick the car up I was charged even less than expected! Pleasant surprise. Paint and body work were absolutely A1. They matched the amount of pearl in the black to the factory hue perfectly. However the most pleasant surprise was a few days later when I popped my hood. They detailed my engine bay! I had given them a 96k mile crusty ass motor and without me even asking they cleaned it up spotless for me. Wow. E&M you guys have a customer for life! read more

My car side door was damaged in an accident. My insurance recommended me to this shop. I have to say I was really impressed and satisfied the work they have done on my car ! They did a really good job fixing my doors on my car. I would recommend this shop! read more

My dads car was in a horrible hit and run accident (estimated at $8600) and after looking and asking around, we were referred here and it was an excellent decision! They did the work in a fair amount of time and the car looks amazing, basically brand new. They speak Polish/English and are willing to help you with any needs or answer whatever questions you may have. I highly recommend coming here! Will be a returning customer. read more

I recently brought in my 1990 Porsche Carrera for a dent repair which also called for a small paint job. When the car was finished, the dent was gone and the paint looked flawless. In addition to a great result, it was a very timely fix. I will absolutely return again and highly recommend E&M. Do not hesitate to talk to Emil, he is very personable and great at what he does. read more

We have brought 3 cars there so far and every single one came out great! They do great work and I recommend them to anyone that has ever been in an accident, or just needs a repaint! read more

This body shop fixed my mom's new Mitsubishi Outlander after she was T-boned by a sedan going 65+ miles an hour. The entire passenger side, minus the front panel needed to be replaced, the frame re-squared, undercarriage realigned, and lots of new parts ordered installed. They took a few days longer than originally quoted, but the truck came back and runs perfectly and looks like nothing ever happened. Nice to work with, busy shop that does lots of work and took care of the insurance paperwork and rented a car for us. read more

Best paint job quality i ever seen. Can't say anything about the body work, but whoever sprays over there is as close to factory quality as possible read more

Excellent customer service and fairly priced. Dropped my car off Monday and was driving it Wednesday. Definitely recommend E & M for all your auto needs. read more

I found E&M auto body inc through State Farm's Select services and Im glad I did. I brought in my 2015 Hyundai Sonata for collision repair on my rear bumper. Talked with the owner Emil, and he was very friendly and professional. I was extremely happy with the service I was given. I would recommend this shop to everyone who wants great service and a job well done at a great price. I'm glad I chose E&M Auto Body Inc. and I will definitely be going back for more of there great services. read more

My 1999 cadillac sts was side swiped in front of my house.i got lucky and he left his insurance number. I picked them off state farms list and did a review search..best one out of all of them...i wish I could give 10 stars..they did an amazing job..car looks like it came off the plant just beautiful work..my only body shop from mow on...awesome job and awesome customer service. Thank you e and m auto service read more

I took my 2013 Toyota Venza to E&M in June 2016, someone had keyed it on the passenger side all the way across both doors. They did a very professional job, they did it faster than expected, and most importantly they were super easy to communicate with. I will be going back here for all my auto body needs, and I highly recommend this 5 star business to anyone. Don't hesitate to talk to Emil and get an estimate, once you talk to his crew you will be convinced this i the place to get the job done right. read more