Absolutely superb, professional service. The price was more than fair. I called and the dryer was…read morefixed within an hour. Not only did he fix the dryer, but he cleaned and serviced the dryer at no extra charge. Plus he educated me on how I could better maintain the dryer so that he wouldn't have to come again. It doesn't get any better.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Tim was able to get to my house within a day or two to check out if my 20 year-old fridge was…read morefixable. The fridge side had gotten warm although the freezer was still working. I was impressed with how well he knew the fridge model, and he had prepared by having parts on his truck in case any of the common elements had broken. (he asked me the model number ahead of time.) He was able to give me good advice not to further fix the fridge given the issue wasn't one of the common and affordable ones to fix. I would absolutely recommend him to anyone else needing appliance repair.

Great and trustworthy services. Thank you for getting my fridge fixed quicker than I ever expected…read moreat a fair price. Highly recommended

I've used them in the past but this time, I filled out the form on their website. It's now been…read moreEIGHT days, and I've not heard a word. I went on YouTube and figured out how to do it myself and saved a bunch of money. I'll not use or recommend then ever again,

Appliance Geek came out to my rental to fix an oven that wasn't heating properly. This experienced…read moreseemed good - they were honest that it was fixable (at least temporarily) by unplugging/replugging the power and charged a reasonable fee. About a week later I received a call from the tenants saying the door to the oven wasn't closing properly and the oven wouldn't maintain temperature. I called Appliance Geek back and left a voicemail explaining the issue; never heard back. Called back many times over the next week and left many more voicemails, still did not hear back. I visited the unit to see if I could fix it. The oven door hinges were bent - I assume done when pulling the range out from the wall. I've now had to replace the range and am out a significant amount of money. Poor experience and doesn't seem like they'll stand behind their work. Will avoid in the future.

Had service come out for warranty repair for a 9 month old Samsung dishwasher. Took over a week to…read moreget the apt, but I get it --they're busy. Day of the apt and the service tech was at my house for 10 minutes before suggesting the problem was a sensor. I told him the sound it's making seems to be the pump....so he said he'd order both parts (!?) BUT couldn't give me a date of when it would be here. That was two weeks ago. I just checked the claim status and that the service was reported as COMPLETED by the technician and the problem RESOLVED, and that there is no part on order...?! So not only is my $890 dishwasher dead before it's first birthday, but the $200 warranty I bought just resulted in the tech closing the claim to get paid without fixing the issue or even ordering the parts. The end result? I get to start over, with a new service rep, and I guess just cross my fingers that this one will be better? HORRIBLE service, all around.

Same issue as the other reviews. Had service come out as part of a home warranty to repair an…read moreelectric range. The technician spent about 5 minutes looking at it and while he didn't seem to do any diagnostics he said knew what was wrong with it and that he'd order the parts and follow up soon (control board or perhaps a temperature sensor, he wasn't very clear on the details). Several months went by without any followup, and our oven still doesn't work correctly. I finally got ahold of someone at Appliance Tech, and they say that no parts were ordered and that we should contact our warranty service directly to schedule a new appointment. I'll make sure it's with a different company this time. Avoid Appliance Tech at all costs.

Topline Appliance did an awesome job fixing my refrigerator. Jawid called and said he was on his…read moreway arrived when scheduled. Very professional, had to replace compressor work was very clean and took provide in his work. Did a final check of the fridge and freezer was cooling properly. I would recommend this company to friends & neighbors. Thank you very much Gary W

The technicians at TopLine are good and know what they're doing…read more The gas was the issue, but the only complaint I have is that the front office people at TopLine didn't communicate the fact the parts were on backorder. Great technicians, the front office needs to communicate better.