I just bought my brand new RX350 from Earnhardt Lexus. Love the car and the professional and caring way I was treated by Jan Person who handled all the details of the sales transaction, including the waiver of the last final months of my prior lease. This was the seventh car that I've purchased from this dealership (formerly known as Scottsdale Lexus. Although I love the Lexus quality, my loyalty is mostly due to the incredible customer service that I've received from both Jan and my service advisor, Dudley Barnum. read more

I don't enjoy buying cars (I'm assuming I am not in the minority here). However, this weekend I bought a car- and it was a GREAT experience. I'd been searching online for a specific vehicle through Edmonds.com and they had a link to one at Earnhardt Scottsdale Lexus that was in my price range. I emailed them late on Thursday night and received a call the next morning from Heather- such a great start! She was pleasant and helpful, offering to make an appointment for a test drive and answering several of my initial questions. We arrived an hour before the dealership closed and were referred to David, who was such a great guy to work with. He was very knowledgable of Lexus (I was a first time buyer), kind and personable but not pushy (they do exist, apparently!) He worked with our individual quirks and requirements and made the whole processes simple and even a bit fun. Cleva, the numbers guru was a pleasure to work with also- I've never been happier to sign my money away. If you need a team of good, straight talking people to buy a car from go here and ask for David Bader- he seriously cares about his customers and isn't afraid to show it. read more

If it were possible to give 0 stars, I would, but since it's not an option on Yelp, I'm giving it one star. I came to this Lexus dealership to replace a broken key, and not only did I NOT receive the keys I needed, but I also received terrible service and a condescending attitude. Because the VIN number on my title did not match my key code, I was told that I wouldn't be able to get my key replaced, and they also offered no solution. Instead, they insinuated that I was a thief, and that I would have to go elsewhere to get my key cut. I've been a loyal Lexus customer for over a decade, and after this experience, Lexus won't be getting any more of my business. read more

The reason we decided to lease was 120% because of Leo Suhargo! From the moment we walked in the door, he welcomed us with open arms! He was so excited and eager to help us! He was determined to get us exactly what we were looking for! We initially began our search at Lexus of Chandler and were extremely disappointed with the way Mark, the salesman treated us. Purchasing a car is a big deal. We did not want to beg for someone to take our business. Building a rapport, connecting with the customer, and genuinely wanting to help should not be a chore. Leo went above and beyond! I can say Leo will have us as customers for life!!! Not to mention, we tell everyone about our great experience we had at Lexus of Scottsdale! We will definitely be customers for life at Lexus of Scottsdale. Everything from beginning to end and even after our purchase has been nothing short of amazing. I also wanted to thank Doug Ebner and his team for the continuation of providing perfect service as well! read more

Extreme customer service. Rick Johnson my appointed service advisor was beyond words amazing, bent over backwards to take care of my situation and get my car up and running. I have not ever had anything positive to say about Ernhardt, until I was forced to use them by my warranty company this week. I was shocked by the treatment, for those that need to know about the service repair customer service was topped notched. Thank you. read more

I went to Earnhardt to extend the lease on my current car. I did not want to have to put money down on a new lease. I dealt with Leo Suhargo, who leased me 3 cars over the past 9 years. Leo told me it would be cheaper to lease a new car since I would get my security deposit of $4500 back, and the monthly payments were about the same. (He did a 3 year on the new car but I had a 2 year on the old car!) He showed me the comparable new car, which didn't have parking assist or the luxury package like my old car, because he said they don't offer those features anymore. I don't thinks that's true. Regardless, after spending over 3 hours at the dealership for prep and paperwork, I drove away with my new car. Leo called me the next morning to tell me he had made a mistake and there was no $4500 security deposit or refund! He said his manager was willing to give me $500! What an insult! So Leo's BIG mistake is now my misfortune as the dealership is not willing to take responsibility. I am considering taking the car back. I will never do business with Earnhardt again. There are too many other options to settle for such poor service. Update: 2 business days later I received a call from the General Manager. He offered to take the car back and give me my old car. I told him I wanted the $4500 I was promised. It was a long conversation, back and forth. I finally asked for my down payment refunded, which was $3000. The GM said he would see if Leo wanted to write me a personal check and would call me back. He called back at the end of the day to say he would mail me a check for $3000, with the agreement that I would continue to do business with Earnhardt. Bottom line - I didn't get what I was promised, but after fighting for it, I got 67% and no out-of-pocket expense up front. Would have been a 4 or 5 star if I had received the entire refund and I had not had to fight for it. read more

We've purchased five cars/suv's from this dealership over the years. It's generally a good experience. The service department is excellent. There is usually at least one untruth we hear from sales that is proven after we take possession, but these issues don't override the vehicle quality and the service. It's likely we will purchase there again. read more

I've had my vehicle serviced at Earnhardt Lexus multiple times. Their service department does fantastic work. I've never felt like I've been overcharged, or sold something that isn't needed. I'm always in my loaner car within 15 minutes of dropping my car off, and my car is always ready when I'm called to pick it up. read more

This is really about the Earnhardt finance department. I went online to apply for a loan and just wanted to know if I would receive a response immediately or would i have to go in and talk to them. I really didn't want to waste my time if the terms were not acceptable to me so i started an online chat with them. I asked my simple question and they couldn't answer it. They wanted my name and probably a hundred other things before they would get around to answering it and I'm assuming (which is really all I can do since they didn't answer) that I would have to go in and find out the terms. Crappy service. read more

I recently had a bad experience on the leasing of my 2nd Lexus from Earnhardt......I have no respect and do not trust this dealership after this experience. I will not even go back there again for service and have chosen to use Lexus of Chandler for my maintenance and warranty work. All I can say is be very careful in any financial dealings with Earnhardt (I wish I had been more careful and less trusting) and check other Lexus dealership before you commit to anything. My experience soured me on Lexus and I will never drive another one after this lease expires. read more

When we left CA to move to AZ my mom wanted to get into a new RX. She had hers for 8 years and in 2013 it was time to look for a new one. We entered Earnhardt Lexus and met with Tom Hodge, a salesperson who was very personable, understanding and was tuned in to what my mom wanted (which was a new RX!). He was just so very pleasant, no pressure and made the experience very enjoyable. He has kept in touch with my mom over the 4 years to check in just to see how we are doing on a personable level which was very nice. My mom after her 4 year lease was up last month, decided she wanted to buy the vehicle. We went back to Tom and he facilitated the lease-to-buy option making the process very easy. Tom is a great person to work with and one a of the nicest and understanding people in the car business you will ever meet. read more

The new car sales manager and his staff were arrogant and condescending. I had a bad feeling about this dealership within the first 15 minutes I was there and left the dealership soon after that. The experience made me wonder if I really wanted a Lexus, if this is how they treat customers. A few days after this experience and having told several friends what had happened I was advised to visit Lexus of Chandler. I did, I purchased my new car that very day and the experience was wonderful. Lexus of Chandler really understands customer service! The Earnhardt Scottsdale Lexus staff needs to realize that customers do have a choice, and that they are a poor representation of Lexus read more

Drove in from San Francisco only to have our 10 year old RX break down due to a bad air intake valve. Andrew at Scottsdale Lexus was extremely helpful. They had to order the part, so they loaned us a brand new RX for four days. Everyone was friendly and helpful and the prices are much cheaper than the Lexus dealers in Northern California. The car ran smoothly all the way back home. I only wish that this dealership was closer to home. We don't use the local Lexus dealers any more because the prices are always eye-popping. read more

I don't have enough good things to say about this dealership. The entire process was one of the best car buying experiences I've ever had. My partner and I were looking for a pre-owned BMW, we are in the process of repairing our credit, and after we were disrespected at other dealerships just because of our credit we almost gave up. I looked online and they had the exact car I was looking for. From the moment I called to the time we drove away in our new car we were treated with respect and were not taken advantage of. If you go in there be sure to ask for Jan Person, he is honest and we were never treated like we didn't matter because of our shakey credit history. The next day the check engine light in the car came on, I emailed the dealership that night asking if we could split the repairs. I called the next morning and the situation was already handled, I took it to BMW and they paid for 100% of the repairs... When by all rights they didn't have to do anything. If you are looking for an all around great car buying experience go here! read more

We just took delivery of our new RX and we love it! Special thanks to David Bader, sales consultant, who guided us so professionally through the purchase process. read more

Many thanks to David Bader for a great buying experience. I was very impressed with David's knowledge of the Lexus line and his pressure-free sales tactics that allowed the car (& the company) to sell itself. After the sale, David took as much time as was needed to educate me on all of the car functions and features. Kudos to Earnhardt Lexus for having sales reps like David who go above and beyond to keep true "customer service" alive. read more

Rick of the Service Dept -- totally helped us out - above and beyond - out of a scary "lots of lights just came on" including the CEL - right before a drive back to San Diego. On a Sunday morning - no less - he sent us to have the codes read - and to call him - he confirmed the codes were not super serious and that out drive west through the desert ( brutal hot!) would be okay. But then....... he kept calling us - checking in - making sure we were okay. AMAZING Service. The small print here is I was just visiting Phx. Have never met Rick - this was all referral from a friend -- Rick treated me like the most valued client in his book. If this is reflective of the dealership - then hats off to all of y'all!!! You Rock! Thanks Rick --- Elizabeth & Christine read more

My car was being serviced and was suppose to pick up my car Monday. Forgot my work bag and came over on Sunday to try to get it of course they were closed. My car was on the lift and But ken Paul got up on a 3 step ladder and got it out my car for me. Now this was probably the absolute best customer service I've ever had!! Thanks again Ken your THE BEST read more

I just purchased a very nice Used Car from Earnhardt Lexus. I had the great fortune to have LEO as the salesman. EXCELLENT in knowledge, attitude and service. I would recommend highly anyone who is thinking of dealing with Earnhardt Lexus, and personally recommend LEO to assist you in whatever service/purchase you desire. LEO was a pleasure to deal with. read more

Service department: very professional technician, quality work, and management truly cares for both employees and customers.

Awesome experience... Everybody was friendly, knowledgeable and not the nightmare car buying experience I'm used to. Would absolutely recommend this dealership. Suk was a great salesperson! read more

I am an internet Lease customer so doing my homework and knowing what I want and the investment range I need to find was important. Doug & Steve in the Internet sales dept. were not only knowledgeable but they were very helpful. They did not sell me they consulted me and assisted me in my decision. I had a better Deal from a competitor however when I presented the deal to them .... Doug went to work stating that he wanted my business and that Earnhardt could not match the deal he would let me know the deal I have is good and I should take it. Doug calls and they matched the deal with some extra options as well.... You might be saying ... DAH !! However as I said my homework was thorough and I went into this with complete knowledge of how the dealership makes their profit and the Deal was sweet. That is only the beginning! When I arrived at the dealership to review the car and see if I liked the added option (body style side moldings & soft fin) I was approached By Mike the salesman assigned to my visit.... WOW! I can say only one word ok, maybe 2 Passion & Caring was the soul of Mike. He took his time, we felt welcomed, NON PRESSURED and Valued. It was 7pm and the Dealership was closing at 8pm ... You would have not known that through Mikes interaction. We went into Finance at 8pm! Mike then introduced the car and its options to us through a thorough demonstration .... Very Pleased! WE left the dealership at 9:15 Very pleased and the experience was one that I had to talk to. Thank you Earnhardt Lexus TEAM !!! read more

Jan is the definition of customer service! If you are looking for a Lexus ask for Jan. If it is a phone call or a meeting in person, you feel like you have known Jan as a close family friend for many years. He is outstanding! He goes above and beyond. We have worked with him several times and he is always a pleasure. He makes the process enjoyable and personal. Jan truly is kind, professional, genuine, and thorough. Jan is an excellent listener and finds the vehicle to fit your needs. Bull is very kind and takes time to make you feel welcome and shows true appreciation. We are grateful for the fantastic and consistent quality customer service of Earnhardt Lexus and that is why we continue to go back. They are the best! read more

Recently purchased a Lexus RX 350 from David Bader and staff and couldn't be happier with the service, buying process and vehicle. David was patient and answered all questions. I went in with no idea other than the RX 350 and David walked me through the decisions without pressure with a professionalism that defied my previous experiences at other dealers. David was easy to work with. read more

My wife and I decided we wanted to upgrade to a luxury car. We loved our Toyota cars and truck so a Lexus was our goal. I visited several Lexus dealerships and talked to their sales personnel. Not one of them were as accommodating as David Bader of Earnhardt Lexus in Phoenix, AZ. David has the personality unlike any other car salesman I have ever dealt with in purchasing an automobile. Certainly the car he showed me was my first want, but his skill set was just what I wanted as well. He was knowledgeable in all facets of the Lexus automobile as well as willing to listen to my questions and concerns. It was a perfect match. On top of Davids professionalism his sales manager Doug Ebner was every bit as professional as were the other employees that proceeded to help complete our transaction. Brandon Heath, Josh Harris just to name a few who helped make our experience so much more enjoyable. I am sold on the Lexus GX460 and all of its features and will for sure return to Earnhardt Lexus when I finish driving our new luxury automobile for our next purchase. You can count on it for sure. read more

I started to drive a Lexus back in 1992 and it's been the only car my wife and I have ever driven since...so nobody has to sell me on the car. Last July we were killing some time and happened to driving by the Earnhardt Lexus when it was located on McDowell Ave and known as Scottsdale Lexus. Our current ES350 was coming to the end of its lease that fall and just wanted to kick some tires and see what was new. On the recommendation of a friend, I asked for Jan Person and we hit it off immediately...long story short, Lexus was having a 4th of July special, Jan showed me how to come out of my lease a couple of months earlier than I normally would have and ended up driving off that afternoon with a new 2016 ES350 after driving the 2013 ES350 for almost 3 years. I loved that car, but the new 2016....WoW....what a great car and the improvements they made were great......so fast forward to the middle of March 2017, and I need to run out and grab a sandwich for lunch quick, went to go turn into traffic and WHAM.......I got slammed into by a pickup truck and it took off the whole front end of the car...nobody hurt to any degree and left me with a whole new appreciation for the safety features of a Lexus....I was sold before, but now I doubt I will ever drive anything but for the rest of my driving years. Emailed a picture to Jan a couple of days later to show him my stupid mistake and asked if the car had been written off? (Yes there was that much damage when you get hit at 50 mph) and the next day I found it the insurance company had in fact totalled the car.....What I had totally forgotten about my lease with LFS was that Gap insurance was all part of the lease, so Jan had me back in a new 2017 ES 350 (different color and seats) that same afternoon....and you talk about easy...squeeze...no hassle and making the whole process a breeze. Now I don't recommend anyone get a new car under the same circumstances, but I was one happy camper to find out there was gap insurance as part of the lease on the car and that Jan could make the transfer to a new car so smooth.....Needless to say....Lexus is our car of choice and Jan will be getting any more cars we need in the future. Hats off to Brandon Heath the F&I guy as well for an easy process and no stress....thanks guys read more

I have purchased two Lexus cars from Earnhardt Lexus. Each event was very enjoyable without high pressure hype. The people that we have dealt with are very friendly and have listened to our desires. My service person Andrew Wilson is excellent and has been of great help. I have enjoyed working with David Bader who has sold us two cars and is in the process of trying to find a RX400h to replace our 2010 RX350. David is low key and is very helpful in explaining the merits of cars we are considering. This is important because we buy lightly used Lexus cars. He is also a very good person and will sincerely help you find a car with the best deal. read more

My experience at Earnhardt Lexus was outstanding. After having an unsatisfactory experience at another Lexus dealership and with the help of the dealership were I bought my preowned 2014 GX( purchased at Earnhardt Cadillac) I took my car in yesterday with some issues that the other Lexus dealership did not take seriously. Dean Brenden, the service advisor was fantastic!! Finally felt like I was being listened to, and he genuinely cared about my concerns. He had Kirby ( mechanic) go on a test drive with me. He heard the noises I was concerned about and said he would take care of it. Guess what?! He did!!! And they also noticed my battery was not performing satisfactorily and replaced it! I had no clue my battery was weakened. They took the time to check everything. That's service!! So happy! It's not the most convenient location for me, ( the " other" Lexus dealership is 5 minutes from my house ) but well worth the drive. Very happy!!!!! read more

Always great service and friendly people. My first visit to the new store and they weren't yet totally finished with the move-in.

Purchased my vehicle here. By far the best dealer ship I've ever been too. Great service! Worked with Jan Person and Brandon Heath great guys to work with didn't make my experience difficult they got right to it and got me what I wanted at the price I wanted. Highly recommend this dealership! read more

I would like to give a huge shout out to David Bader, Sales & Leasing Consultant with Earnhardt Lexus at 800 E. Camelback, Phx. 85014. He came highly recommended to me from long time happy customer(s) for my vehicle search. I didn't know exactly what I wanted but shared some ideas with David. This is my WHY I give him 5 stars. He took his own time after hours to give me things to think about should I look for a vehicle & not even with him. Not just one time BUT many times. Truth, as he knew I was looking everywhere, but he took my calls & texts at all hours to help me. After my searches at other Dealers & knowing what I wanted, David took the bull by the horns & within the day found my PERFECT vehicle. A brand new car with everything I could of asked for a more. I am overjoyed & the level of Customer Service is like no other. He doesn't just sell Lexus but he will find you what you want. GRATEFUL! read more

We have worked with Earnhardt Lexus when it was closer to Old Town Scottsdale. We loved the new dealership and the location is great for my husband. We always appreciate the service we have received. We our on our second lease now and Tom Hodge called to check up on us to see how we liked our new SUV. He was great to work with and found us exactly what we needed at a great price! We have had a great experience with the loaner vehicles too. It makes taking your car in for routine service less daunting when you know you still can get around. This is our third Earnhardt vehicle and we could not be happier! read more

Just had an awesome experience buying my husbands new GX460. Working with Suk in sales, Cleva in Finance and the entire team was fantastic!! read more

This dealership is a joke. Not only do they play eternal games but they do it with a rude attitude. What a waste of time. I highly recommend Lexus of Chandler where I DID buy the vehicle. These people are so out of touch with the realities of customer service it's almost laughable if not so annoying. read more

In the first week of April 2012 I went to Earnhardt Scottsdale Lexus to see Jan Person who had been my salesperson there eight years ago. I brought two Lexus owner friends with me, potential customers. One of my friends had spoken to Jan, asking him about a specific pre-owned model. He found one, but a year older than what she had asked for so she was not at all interested. Jan then had me drive a new model. My friends were in the back seat. During the test drive down very busy city streets, Jan proceeded to install and demonstrate the blue-tooth feature for my iPhone. I was very uncomfortable trying to watch traffic, operate a car I'd never driven, listen to Jan plus glance at the display screen. I told him later how uncomfortable we all were. That lesson was better left for the parking lot. As I left that day, I told Jan I wanted to do some research but would be ready to purchase the end of April. He promised to call me in three weeks. Three weeks later, although never a phone call from Jan, I went back to the dealership. I came prepared with Internet research for the value of my 2004 ES with only 53,000 miles and, yes, a fender bender accident. I'd paid for my own Car Fax, and NADA value report, both of which rated my car as excellent in spite of the accident. I also had 3 reputable value reports for the trade in value of my car averaging a trade in amount $12,000. Coincidentally, a luxury dealer of a different brand had offered me a $12,000 trade in. Scottsdale Earnhardt Lexus would only give me $8000. I spent the better part of two afternoons discussing this with Jan and Tim, the sales manager. They persisted in telling me I had a bad Car Fax which I knew to be untrue since I'd run my own. Then they tried to sell me a car of a color other than the one I wanted because they could "deal better" on that car. Yes, I guess so. It was their inventory they wanted to push. They had to find the car I wanted to purchase, BTW, fully loaded. I had been patient with Jan because of my errant sense of loyalty from eight years before. I ultimately terminated that and any future business with Scottsdale Lexus, Jan Person and Tim, the sales manager. I did get the car I wanted, the trade in value that was fair as described above and with no hassle on any of my other preferences, from another Lexus dealer. Please see my rating for Chandler Lexus. read more

Will never use this dealership for service again. The service advisor has ZERO interest in the customer and appears to be highly inconvenienced when you ask more than one question. Because Lexus no longer makes a brown window tint for my car, I had to pay to have my WHOLE car retinted. My car is only three years old and I had rear window shatter which caused me to bring my car in to have that window retinted.I had to bring m car in a total of 3 times to get this issue resolved. I left a message for the service manager and have yet to receive a phone call back regarding my service. I live in the NW valley and drove down to this dealership because I was told they have excellent customer service. This is an absolute joke. I expected much more from a Lexus dealership and will go to Arrowhead Lexus from now on. If you dont care how you are treated then this is the place to go. read more

We had a great experience with Earnhardt Lexus. Jan, our salesman, was very knowledgeable. He listed to what we wanted and was able to talk to us about the car options. We had to go back to sign something that we had missed and Orlando offered to have our new lexus washed while we were there. Nice touch! read more

The best place to buy a Lexus in Phoenix / Scottsdale, Leo is the best car salesman. I have bought 3 cars from him over the years. Their service dept is also excellent, they do a great job. read more

Buying our GX460 from Scottsdale Lexus was a very satisfying experience. Wish I had more hands for thumbs up!! So...My wife took her GX460 to Desert Lexus in Cathedral City, CA for a complimentary oil change during a shopping trip. Subsequent to a tire inspection the tech finds a nail. Won't repair it because it's too close to the shoulder (approx 1 1/4"). Wanted $320 for a new tire (taking advantage of a lone female?). I had them install the spare. I took the tire to FIVE tire dealers where I live...all would patch/plug the tire!!! I'm done with dealer service departments for anything but a nagging warranty item. They exist for only one thing: to separate you from your money. read more

Josh Harris in service is the best, I came in from out of state with a problem created at home and Josh made it his mission to fix me up enough to get back. He personally worked on the car to find and install the right fastener, I made it to L A with no problem. Most amazing extra effort I have seen in a long time wish I lived in Scottsdale so Josh could do the service on this car all the time. read more