Everything is extremely clean, workers willingness to help if you have a question, everything is…read moremarked clearly, agents are clear when calling out buses arriving, my only observation was the VERY limited seating.

This is your normal bus station where buses from all over New england and tri-state area come in…read moreand out of everyday. There is a newish part to this station which is nice but the rest is not. Not many food options here for snacks or meals for your bus ride. Also, not much seating options while you wait for your bus.

New Yorker is rating. Union station is clean - everything…read moreis easy to find out. there're waiting areas as well as eating spots - macdonald, Dunkin', Starbucks, local MA coffee shop etc. a restroom is at the train station. (Inc toilet papers)

I like South Station - a few shops, open corner and when the Amtrak was there, you entered the open…read moregates (didn't have to scan, they'd handle that on the train itself). A few fast food joints but not nearly enough seating/tables available with some updates given a new Chick-Fil-A was coming. McDonalds, donuts, coffee, a mini bar, alcohol shop, and CVS all inside. Outside taxi and bus stand, though the taxi driver wanted a minimum in charge and would only take cash if it was only $15-20 for the ride to the hotel. Amtrak, buses, subway stop, and regional rail here (MBTA). The building wraps around the corner and doesn't connect to the business tower behind - interesting design, though. They did allow you to board about 10-15 min early.

I can't really blame the customers on the bus line, particularly when a fellow Puertorrican gets on…read morethe phone, puts it on speaker and then literally starts "sexing" with his girlfriend and ragging on the Asian sitting around him. But they do need to keep reminding people to behave courteously. Please answer your phones. And if you are 40 minutes late and you know clients have connecting busses, MAKE SURE you keep them informed. Dirty and old busses. Weird. I was expecting more from bus travel. Still more convenient than driving or flying. But not if surrounded by rude people, delays and not as organized as it could be.

I'm livid rn so I'll keep it short until I can call but I rec'd email 11:27pm last night that my…read more1:15 direct to NJ was cancelled so I panicked and rearranged my whole itinerary for getting to South Station (incl. skipping breakfast) but just to have opportunity to still get to NJ via an 8:55 (supposedly DIRECT) ride I booked an Uber for $39 ($44 w/tip) and then had to wake up my Son super early (priceless lol) and luckily the 8:55 still had 2 seats available so I booked that. Upon arrival at South Station bus driver informs me that there will be 2 stops so it's NOT DIRECT and so I started researching other options and found out my 1:15 that was cancelled was NOW SHOWING AVAILABLE. WTF!!!! but we're here so we get on the 8:55 only to be told we don't have assigned seats so after 3 attempts of sitting and being moved the driver nicely accommodated us up front because he noticed my frustration. Nevertheless, I hope we make it safely to NY on this run down bus with tattered seats, missing toilet seat and barely working heat. I don't know what I expect from you guys but at the very least a reimbursement for the Uber would be nice and compensation for the loss of sleep if possible. This experience deserves some news air time though because I expected better from you Greyhound. Maybe I'll call my reporter friend at WHDH ‍ but rn I just pray this rattling bus gets us to NJ in one piece. That was only the ride there. Ride coming back made an unexpected stop which made us 30 minutes late which then made us miss our commuter rail.

This is a big T transit hub and there is a garage connected to it I believe. There are multiple…read moreways to enter and exit and so it can be a bit confusing, especially for first timers here like myself.

I mean, it's a decent transit hub. My only complaint is the bathrooms can be pretty gross.read more

I was in Boston, planning to check out of my hotel in the morning, and stressing about a full day…read moreof sight-seeing ahead of me with no place to store my luggage. Keeping it at the hotel would have been majorly inconvenient. The hotel was quite a hike away from the train station I would be departing from. A few google searches revealed that there was a place I could store my luggage just adjacent to the train station -- score! You actually have to go to the bus terminal to find Greyhound Package Express. From the street level, go up to the 2nd or 3rd floor. Walk towards the round atrium and turn left -- an elevator should be on your left that will go up to the 5th floor. Take this elevator (or -- if you want some exercise -- take the stairs just next to the elevator) up to the 5th floor. You'll exit just at Greyhound Package Express. For only $5 a bag, you can stash your luggage here between checking out of your hotel and exploring all that Boston has to offer. My sight-seeing was far from over on my day of departure, so the $5 was chump change in comparison to lugging my suitcase around or figuring out what to do with it at the hotel. Be forewarned that it's a cash-only business, but there is an ATM in the lobby that you can use. It only dispenses $20 bills, so buy yourself a snack in the adjacent convenience mart to break the bill and make your life easier. Pay when you drop your bags off. Just like a coat check, you'll receive a tag, and so will your luggage. Keep your tag safe, as you'll need it to retrieve your luggage at the end of the day. All said and done, this is a handy well-kept secret in Boston, but one that I'm happy to share after the great experience I had!

I had 6 boxes shipped from Boston to Oakland, and had an excellent experience with Greyhound…read morePackage Express service. Per another reviewer, I opted for large plastic totes from target ( about $5 each) instead of cardboard boxes that can be easier to puncture, smashed, or wet and damaged. I did not fill the boxes to more than 30ish pounds and used almost 3 roles of duct tape to secure the totes. I wasnt leaving anything to chance! After I paid for shipping through busfreighter, I attached the gpx labels clearly on the totes and just dropped them off at the greyhound station in Boston. The tracking was available and I checked every few days to see where my totes were, but it really wasn't necessary since after 7 days, I got a call from the Oakland Greyhound Station that my totes had arrived and were ready for pickup. The totes were in good condition with little if any damage. Amazing! This service was cheap, convenient, and friendly! If you are looking to ship things that aren't time sensitive and breakable, Greyhound is the way to go!

Harvard Square MBTA station couldn't be more convenient located! It drops you right in the middle…read moreof Harvard Square! It's clean, has helpful signs, very easy to navigate! You won't get lost, I promise! It is on the red line. Plan accordingly!

So we were in Boston and of course they're working on the red line, so we had to take the bus up to…read moreHarvard. Getting there was a saga, every person you spoke to at MBTA told you a different place to catch the bus. We ended up walking 16 blocks. We finally get to Harvard and we're randomly let off where I've added pics across from the TD bank but there's nothing clearly labeled which buses to take or not. On our way back we had to ask multiple bus drivers which bus ours should be to get back into the center of Boston. Bit of a nightmare, really. Clearer signage is a definite must, esp on days when it's raining, which it was.

Best way to connect to public transportation to and from Logan Airport. It is free. Sometimes a tad…read moreconfusing with their numbers and directions if it's your first time in town, i had papers with me, but with luggage and all I always ask the driver to make sure I head to the right direction, it's the right bus. We used it to connect to the Blue Line to and from Government center. If you don't have a ton of luggage, this is the best way to get to and from the airport!

We had one free day in Boston before our organized tour of the New England fall foliage tour was to…read morebegin. What did we want to see in the short time. The five of us were all in agreement we wanted lobster rolls for lunch at Seaport. As for sightseeing we decided to head down to Faneuil Hall and walk part of the Freedom Trail. From the Embassy Suites by Hilton at Boston Logan airport it was less than 10 minutes to Airport station. We cut through the park and headed to the station on foot. Standing at the ticket machine we were trying to decide how many rides we wanted to buy. Fortunately there was a MBTA agent on hand. He suggested we buy a one day unlimited Charlie card for $11.00. We each purchased one. Then we took the blue line to get to Faneuil Hall. Later we also took the SL3 to get to Seaport from Airport station. The Charlie Card was perfect. And every driver we encountered was friendly and very helpful.

I am very unhappy the bus is dirty, seats are torn. And there are no phone outlets. Who wants to…read moreride that long without charging their phones. I'm pretty sure I wouldn't use this service again. Also the driver was telling everyone to put their own bags in the under bus storage. I am disabled and I cannot lift the bag. Not even a cup holder for your drink. It cost me 50 dollars for the bus. Unacceptable!! I will be asking for a refund and am taking the train back home.

Took my money with no refund…read more Chinese bus driver who doesn't speak English refused to allow me to board his bus which is the only bus that stops at Cambridge MA Alewife stop at 2:15pm on Friday March 20, 2026. He said my ticket was for the wrong bus. He was wrong. I called customer support and they said I can't get a refund bc other passengers were able to get on the bus! Wtf!

I used Coach run to get from NYC to DC. This was my first time so finding the pickup point took a…read morelittle longer than expected but no complaints! Solid ride for the price. They changed the drop point a couple of days before departure but they emailed and called to make sure I got the proper info which I appreciated. The cabin was a bit cold. The driver was safe!

never ever ever take this bus. the driver went in circles for an hour and missed the exit to Boston…read more3 times we are over an hour late to our stop and no one in customer service. I rather walk than ever take this damn bus. just because you are cheap doesn't mean you should give poor service.

I had to make a last minute trip to Massachusetts because of a family emergency. I was already…read morestressed, arriving at Logan pretty late and wanted to book a car service for ease. I called Boston Executive Limo Services and they were able to accommodate my less than 48 hour request. Everything worked as it was supposed to: I got follow up email confirmation, had a text from my driver when I landed and he was right there with the car when I arrived, even with my flight being 20mins early. Super professional, immaculate car and great efficient service.

Would have loved to use them, but they ban reservations that aren't at least 2 days/10 hours…read morebefore. Maybe not make it a broad ban and let people call to see if you're available? Update: Still sorry about my own experience, but VERY IMPRESSED by the kindness and professionalism of your reply. Thank you!