Dwayne, " Half owner," according to him, of Eastern AC, sold me a package unit ( as a consumer) without an AC license based on our conversation. He only asked for the square footage of my home and never requested the sizes of the lines currently connected to the existing 2.5-ton unit I was replacing. I had originally called to inquire about the compressor for my old unit, which ran on 220 freon, and he said they no longer make them, and it would be almost as expensive to buy the compressor and install it into my 16-year-old unit, and that he could sell me a new unit for almost the same price. The square footage of my home under AC is 1680, and he stated that it would take a 4-ton unit. However, since they don't make those in a packaged unit, he would sell me a 3.5-ton unit for $3350, which included the left-hand freon valve and delivery charges. I run a nonprofit organization, so I don't pay taxes; therefore, those charges were excluded. I purchased it; upon delivery, I immediately had an issue with the 454b Freon being 1 lb light and the connection in the back not fitting the current lines. Contacted Dwayne again; He then text me i could buy the 454b missing for another $1825 and he would have it for me in 1 days time. In the interim, the AC condenser lines froze. I reached out again after Snyder AC came out to exam the whole unit and provided in writing that the unit was too large for my lines and I could only go up to 3 ton, also that the unit should have never been sold without topping off of freon and should have never been connected to do the lines since they were too small and that what made the unit freeze. I spoke with Eastern Ac again to request a refund for this unit, which was unusable at my location, and I offered to accept $400 less for the restocking fee, but Dwayne refused. I tried to place a dispute with my credit card, and Dwayne just presented the receipt that said final sale. This all happened during the hottest months of the year July-August 2025, which caused mold in the ceilings of my property. I still had to buy another unit with installation for an additional 5,500. One of the worst experiences I've had with a so-called " Reputable" company. I'm still out 3,500, which is a significant amount for our small nonprofit. Stay clear of this place, unless you are a licensed contractor and know exactly what you're getting. read more