Had some major service done to my wife's 2014 ML 550. The work was done efficiently and within budget. I highly recommend. read more

My car has literally never been the same after these guys 'fixed' it. In September 2024 I decided to preventatively replace the front lower control arms on my Land Rover. On the way home, the steering wheel suddenly was no longer centered when driving straight and the car was consistently pulling to one side. Great. So, I called these guys and the rude guy at the front desk made an appointment for me to bring it in again for wheel alignment (which they subcontracted out after replacing the lower control arms). He told me that they found loose bolts. Great! Loose suspension bolts - what could possibly go wrong? So, they tightened the bolts and apparently reset the alignment. The same thing happened on the way home from repair attempt number two. So, I called them up and the rude guy was really annoyed this time - but made an appointment for repair attempt number 3. This time, he told me that the rest of the suspension was completely worn out and that was the reason for the current issue - car pulling consistently to the right with vague steering. Note that the car had been performing perfectly before they replaced the lower control arms preventatively. At this point I had completely lost faith in these guys and took my car to another shop for wheel alignment and replacement of all the other suspension components. The shop told me that the parts they replaced were in fine condition. To this point, the wheel alignment has been checked by two shops, and the car still exhibits the same problems. I can only assume that they used substandard components or/and made an error during installation. Take heed folks - you too might suffer this fate if you have your car repaired at Eastside European! They take no responsibility whatsoever for their work. At this point, I probably need to replace the lower control arms myself to hopefully undo the damage they caused. Does not appear to be OEM parts which I was charged for. read more

I trust my life to Shane and his crew at Eastside European Auto. I am a retired mechanical engineer and amateur scientist so I am picky about who touches my Mercedes. Shane has maintained my cars for about 20 years now and never a disappointment. Thanks Shane. read more

We have been taking our cars to Shane at Eastside European for many years now. I highly recommend them. Their advice is sound regarding repairs and their service is superior and fairly priced. If you have a European branded car, you should check them out. read more

There's a lot to be said for this company. At first glance they're good, but it's not until you really look deep at their business- that's where you'll find the lack of customer service and support. It's appalling that a company like this will not stand behind the "quality work" they supposedly do. I do not or will not recommend this place to anyone. Also the guy who answers the phone is a moron- and anytime you try to bring up an issue he says he feels attacked and hangs up. What a load of garbage. read more

I brought my foreign sports car in for brakes and some other routine maintenance, and I was very pleased with the quality of customer service , technical knowledge of my vehicle, and the fair pricing. I would definitely return in the future. read more

You know you have a great service place when you consider them when buying a new car. But...I won't trust anyone like I do Eastside European! New car means I won't be going to Eastside. Shane is an amazing professional, reasonably priced, and never has suggested work that wasn't necessary. They also save the parts to show you why work was needed; I love this old school practice. My husband (an ex mechanic) agreed fully with my choice in places. A million thanks will NEVER be enough. read more

Our daughter in law recommended this auto repair & so glad she did! The owner Shane is so honest & helpful with all of our Mercedes issues! He's worked on our brakes & even replaced the brake shoes no charge as a tire shop (I won't name who) sold us the wrong tires & made them warp. Our latest issue was our tire liner needed securing & he fixed it for a fraction of the price it would have cost at our dealer! He even squeezed us in the next day since it was dangerous to drive! Finally we found an honest affordable auto repair shop!! read more

Eastside European - The owners business card - Auto Repair Near Me - Kirkland, Washington

Found this shop on yelp after a very expensive quote from a dealer. They did the repair much cheaper than the dealership still with high quality. One bonus item they did: my wife's wedding ring slipped into the dashboard. The dealer quoted min 3 hours of labor. Shane did a quick diagnostic and he found it immediately. He didn't charge us for it. He demonstrated how much of a standup person he is and the operation he runs. He could've said it took much longer and charged us more... but he didn't. We'll always take our car back here. read more

I had service with Shane for my Audi S4 2018 a couple of times. First, he changed my battery at reasonable pricing and scheduling was fast. Secondly, he verified my brakes. He realized that the previous mechanic's recommendation for the brakes was wrong. Hence, he saved me some money on the inspection and replacement costs (it did not need full replacement as pad wear was less). Hence, I can vouch for his service, honesty, availability and quality of workmanship. A+++. read more

Shane has made owning our Mercedes G500 a joy and offers excellent service. Thank you!

Great service and communication. They were able to clearly explain to me what was up with my vehicle, fixed some things, and all at a fair price I'd say. Was recommended this place by a friend and wasn't let down! read more

I'm a DIY car enthusiast who enjoys working on my own vehicles (as long as I have the correct tools and most importantly the time!) Now that I have a younger growing family, I rarely get a chance to make it into my garage. It was important for me to find a shop that I could trust working on our family haulers. I live on the Eastside (Bothell/Kirkland) where everything seems to be pricier and folks a little less friendly. My experience with Shane at Eastside European was very refreshing. I described what I was experiencing with my vehicle to Shane and he had a few different ideas of what the problem could be. He was very informative and educated me on the repair process. I left with a loaner vehicle and Shane kept me apprised of the status of my vehicle. When the job was completed, we came up with a game plan of what work to complete during my next visit based on my budget and timeline. I would not hesitate recommended Shane and Eastside European to any of our family and friends. read more

I've brought my Mercedes here for the past 2 years. They have better availability than the local dealerships (Bellevue and Seattle) with loaner cars available. I appreciate getting an emailed itemized list when there are any major repairs, I always lose the printed ones from the dealership. They're able to take care of most issues, although they don't do tires. They will make recommendations, however, and these can be easily obtained at another tire shop. read more

Dishonest, poor quality service and expensive, with charges more than estimated. The owner was deceptive with the description of service needed, and after completing the work he said more was needed. read more

I've been going to Eastside European for years and Shane is always very helpful, knowledgeable and doesn't try to upsell or over charge. Good price for great work and I wouldn't go anywhere else. 5 wrenches approved. read more

I generally bring my Panamera here for non-warranty/service bulletin/recall work. Shane and crew have always quickly diagnosed and fixed whatever problem has arisen at a rate cheaper than the dealer. Also they have loaners available to use unlike Bellevue Porsche under Autonation which just ubers you around. The first time I heard squeaks going over bumps and within an hour or two they identified the issue as worn out sway bar bushings. Haven't had an issue since getting them replaced. The second time my air strut started leaking (second time this has happend to me, but I knew it was coming for sometime) and they worked with me to replace it with a remanufactured part to save some cash. They also identified a transmission pan leak, which also screwed up my transmission mount and they fixed that too, which alleviated a slight idle vibration that I've had. Make no mistake this wasn't a cheap repair, but my next maintenance included transmission pan replacement and strut replacement anyways so it wasn't unexpected. read more

The best! I love my cars and change them out often. Eastside European is honest, trustworthy and the real deal. Communication and explaining what is going on or not going on with my car is so helpful. I drive from downtown Seattle anytime I have an issue and will continue to do so. Thank you! read more

The guy at the front was rude, and made comments about how we are "stupid" for buying a Volvo, and try to sell us on more repair. He even did our lights without asking and saying that they are allow to do repair if it is less than 10% of the service... When we were done, we told them we are heading to Olympic national parks, he didn't warn us about our water pump should be fixed before the trip and just let us go, and we our car end up smoking around port angelas and had to fix it. And our water pump was not looking good. Very disappointed at this place, why can't you just be an honest mechanic? read more

Shane was personable and frank. I appreciated their work and suggestions, I trust them, and they really took care of me at a fair price. Go see these guys, great service, loaner car, real people. read more

Twice now I have stopped in to have Shane diagnose a problem for me, ready to leave the car and pay for it, but BOTH times he diagnosed it on the spot and didnt charge anything! I'll definetly be coming back here when i need work done. Thanks Shane! read more

I bring my Porsche and Mercedes here for maintenance and service. Great customer service and rates.

I can't recall who I spoke with (sorry!) but I called about getting a pre-buyers inspection from them for a car I was looking to buy from Mudarri Motorsports down the street from them. As soon as I told them which dealerships, he refused to do the inspection due to a conflict of interest (they do business with Mudarri). So, he was ultimately shutting me down to ensure that I would get a truly unbiased assessment of the car. I really appreciate their transparency! Thank you! read more

When you have a local shop you can trust and does quality work, it's upsetting when they start getting rude because they're having a bad day. Sent them a message regarding front brakes and rotors, told light on, and a request for a separate dsg service for later. After not hearing back, I called to follow up. The phone call ended with the owner blowing me off and saying he "needed to move on" this is because he refused to read about my cars issues and got frustrated with all the things I was bringing up and that all his questions would have been answered by reading about my car. But he said he wouldn't read, he would make me call and relay everything directly over the phone. This is inefficient and would cause missing info and other problems along the way. Would you go to a rude shop that does good work and is reliable? Or drive further and find another quality shop to use in place of the rude shop so you don't have to deal with it? Hm please read my message and let me know if I would be considered an annoying customer or if this info would have helped before calling and scheduling the appointment. Please note that this is how we normally communicate and I'm told to follow up with a call once they've read it over. Making the scheduling and planning much easier. But hey, I'm open to possibly being in the wrong. I was really confused why they would give all these social media options for contact, but have the owner say "you have to call and tell me directly" this wouldn't be a problem, but I'm mentally disabled so writing things out ahead of time and sending it after proofing and having someone else double check helps not only me, but them as well. Otherwise they are going to cause me to have a panic attack etc. I also wouldn't be able to remember the written list of things, causes, symptoms, and all that of my car. I thought I gave them a pretty basic description of what had been going on and left room for additional questions to be asked when they called back. But instead, they wanted to blow me off and ignore me. I reminded the owner of this since we've talked about my disability and service dog before. He didn't care. Thank you, read more

Eastside European - Auto Repair Near Me - Kirkland, Washington

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I had a brake problem with my Audi. It vibrates when I brake, especially on high speed. I called Eastside European (refers as E&E below) to ask for help. After I explain the problem, Shane immediately acknowledge this is a brake Rotor problem and that needs to be replaced. That matches with the dealers' diagnostic findings. I then ask for the option of doing brake rotor resurfacing. Shane explains that European car are considered performance car and does not recommend doing any rotor resurface, but instead replacing rotor (this matches with what I heard from other shops/dealer). Shane then gives me a quote for getting it replaced and a reasonable turnaround time with a loan car. Among all the other shops that I called, E&E seems to hit a sweet pot with both quote and turn around time. So I sent it in, and got the car back the next day. I even got a loan car for me to drive home. It is a very smooth experience. At the time of checking out, Shane told me the finding of a rust brake rotor and explained to me to rinse the wheel after a winter trip to ski resort to avoid this to happen again. That tips is great! I am very happy with the repair and also asks him to order some missing parts for my Audi roof rack. Here are some of the good: 1. E&E has a good quote compared with many other shops (I did call a few other shops to get their quote/turnaround time) 2. E&E has a shortest turn-around time 3. Shane is very knowledge and is willing to help give tips/suggestion. Overall, very happy with the repair experience. Highly recommend! read more

Shane is very knowledgeable and communicative about what needed to be fixed on my Volvo. Will come back for my next repair/service!

We have been coming here for years, with both BMW and Audi. This is the place to go on the Eastside. Shane and Co ;) are knowledgeable, trustworthy, and efficient. Shane will always give you the full break down before repairs are done. I will also add Eastside European is half the cost of the "dealership" pricing. Really try out Eastside European and you won't regret it. read more

I've been taking my Audis and Porsche to EastSide European for years. Shane is extremely honest and knowledgeable. They have very fast turn-around times as long as parts are available and he never tries to upsell or make up fake repairs. In fact, he usually saves you money by telling you what you do and don't need. Rates are very reasonable. read more

I called up Eastside European (since I got a glowing review from my friend) and asked him to give me a quote for some maintenance I need done. Like all the other reviews said, Shane is incredibly rude and dismissive on the phone; you can barely get a word in since he will just interrupt you constantly. He told me he would call me back in 5 minutes but after 4 days I hadn't heard back so I decided to call. Again, he was rude and interrupted me saying that he got busy. No sorry or anything, just excuses. He did call me back in 30 minutes this time, but only to start talking trash on VW and how they recommend services you don't need since dealerships are losing money. While we were talking, I mentioned that I can take care of things like windshield wipers, cabin air filters, and engine air filters. He then stopped me and told me he probably wouldn't take me on as a customer since now I'm doing my own repairs on my car, almost suggesting that once you start replacing air filters, pretty soon you're going to be doing oil changes and replacing spark plugs. I explained that I didn't want to get my hands dirty, but air filters are very simple and that I just always do those myself. He then gave me insight into his scummy business practices saying that one of the ways he makes money is by charging $79 for "premium" air filters and that it doesn't make sense to take me on as a customer if he can't squeeze every dollar out of me. This just made me laugh inside since the phone call started out with him telling me how VW rips their customers off, and now he's telling me how he rips his customers off! I'll never go to eastside auto and would never recommend anyone go there either. read more

Always love coming here - you get 100% no BS assessment of your maintenance situation, and they have always done great work. Especially nice that the cost is generally much less than the dealer. They even have loaner cars if needed, plus no giant cattle lines to wait through where you are throwing the dice on how good your advisor may be. read more

Took my car in for routine service oil and spark plugs and the slime balls tried to push for brake service with the following line: "looks like your brake fluid reservoir was left uncapped at your last service so we are worried that you might have absorbed some moisture and we recommend a brake fluid flush every 2 years" So apparently I've been riding around for months with an uncapped brake fluid reservoir with the sensor not firing and some how my brakes still work perfectly fine and I spilled no brake fluid anywhere... yeah, right. Auto shops fall in two camps: 1) build a solid reputation and keep folks happy and coming back. 2) try to screw people with unnecessary work and hope they don't know better. Unfortunately, these guys fall in the latter. read more

I had a great experience taking my 2008 328xi to Shan, he was really nice and honest when diagnosed my car, they're really good and reliable. I will definitely come back if I need and would for sure recommend them. Thanks Eastside European! read more

I am extremely happy that I found Eastside European. I needed a solid independent shop to maintain my 2010 328i xDrive close to home, and they fit the bill. Shane is a straight shooter...knowledgeable and manages his shop well. He will help get you a nice loaner car (newer Jetta) if he can. I have had my car there twice and each time he has been able to accommodate. Their prices are what you should expect for maintaining European cars. If you get a estimate for half the price (as I have seen some other commenters say), and you think somehow that is better, then by all means go for it...but you know how it goes...you get what you pay for. I am going to have my girlfriend bring her 2005 Volvo in for timing belt and water pump next. Shane gave me an estimate for this over the phone without having to look it up on the computer (he knows his sh@#t). His estimate included everything that should be included with this job having done my research first. Eastside European has earned my trust! read more

You get what you pay for, and in this case, great service for pampered European vehicles. I have used them for over a year now since my warranty expired and moved to the Eastside, for routine maintenance including oil changes, tune ups, brake pad/rotor replacements. Shane the owner is very honest and takes the time to explain his work and what work needs to be done and what can wait based on budget as well. It's not cheap, but hey, good technical skill and knowledge and parts on expensive European cars come with the territory or ownership! Took my car for an oil change recently (Mini Cooper S) and when I returned home suddenly lost power, called the owner and was told to turn around and come back and they would look at it immediately. No sooner had I driven back there was the owner and two techs already waiting for me at the front door and jumped on the car to perform diagnostics, identify the problem as a cracked spark plug and replaced it free of charge! The owner even gave me his mobile number in case of any problems overnight, now that is great service! Will have me as a loyal customer as long as I live and work in the Eastside. Highly recommended. read more

Recently changed my vehicle to a different European brand and continue to take it to Eastside European for all service work. The service is excellent, work is completed on time or ahead of schedule and the staff are very professional. I even receive a quick courtesy call if something else major is found to be wrong that needs to be done. Contrary to what others may say, they do know BMW's. I am very familiar with various models spanning from the late 1970's to current models, when I have had problems, their diagnosis is the same as mine and repairs are handled promptly. Something still not right afterwards or a new part fails? They back their work and honor their service warranty. All I can say is that Eastside will continue to earn my business. read more

If you want to spend top dollars and deal with a rude dude, go to this place! I might rather go to the vehicle dealership and spend my money there and get treated like a customer. read more

I've been to this auto place twice now, and both were extremely positive experiences. The waiting room is clean and comfortable, with two large leather couches in case you need to wait a long time. Coffee, candy and hot chocolate is freely available. The man who always seems to be at the counter (Shane) has always greeted me with a wonderful calm demeanor. The first time I went in was because my Mercedes could not shift out of park. Later, i moved out of the area to Edmonds, and i tried to find a German auto place locally to perform my Service B...but the prices were exorbitant. Eastside Auto quoted me about $75 for both my Service B as well as $60 for a window problem. When I got my service B done, Shane even took the time to vacuum my car which was well above and beyond the service required. The time it took was about 2 hours shorter than expected. I will probably continue to drive all the way down to Kirkland for this place. read more

I don't know jack shit about cars so I'm always hesitant to take it into a shop knowing I'll probably get ripped off. THAT IS until I took my car to Shane. He is the only mechanic who I will take my Jaguar to. He is extremely knowledgable and educates you on what the problem is and the possible solutions. He's always looking for your best interest as the customer and goes above and beyond in so many ways. Pricing is extremely fair, but service is off the charts. I feel very fortune to have a mechanic that I can trust. I've been a customer for about 2 years and will continue go back there. Thank you Shane! read more

100% dismissive and rude to me (female wife), yet super kind to my husband regarding the same issue at a different time: My husband called to check about getting our Porsche in for an oil change and rotors inspection. He was kindly told to "bring it in anytime." I (wife) called back when we were planning to bring it in, inquiring about the service loaner. The man I spoke to was short in tone, saying their nearest availability was in a week, and that since we live in Seattle a service loaner would not be available. I said, "Ok, no problem, we have other cars, we don't need a loaner." The guy went on to dissuade me further, quickly stating, "There's no Porsche mechanics in Seattle?" Then continued to tell me all the complex reasons the service loaners are only for eastside residence, which I already stated was not an issue. Seems like they were ready to do business with my husband at any time regarding the same car and needs, but were not interested in doing business with me. I wonder why. read more

Recently moved to the area and took my MB in for normal service. A couple other service lights were also coming on. Overall very happy with their knowledge and speed. They corrected a couple of items at no charge and the car is running much smoother than when I took it in. The car was in by 9am and back out by 4pm. First time there but will definitely will return. read more