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    Easy Route Car Rental

    5.0 (1 review)
    Open Open 24 hours

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    4 days ago

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    UCars - 313 W Apache St Phoenix, AZ 85003

    UCars

    (10 reviews)

    AVOID! Same as other comment on here - but worse! PLEASE…read moreREAD ENTIRE REVIEW AS I SWEAR WHAT IVE GONE THROUGH IS BEYOND MADNESS BUT HAS ME LAUGHING NOW THAT IM WRITING IT FOR OTHERS. Been renting for 8 weeks now. I have a nice personal car that's unfortunately in the shop needing a major repair and I haven't driven ride-share in over 6 months but I figured I would jump on and make the money needed for immediate bills and my SUV repair. I found UCARS AS ITS THE FIRST TIME ever renting a vehicle and it was easy-ish. They lie and tell you to come on down they have cars and you can be in and out . So I made a appointment and STILL WAITED 4-5 hours. The office I swear is like a mix of a Tim Burton nightmare with cheaper by the dozen . You don't wanna be there . A small 100 square foot office with 20 people of every demographic shoved in. Dirty people, SMELLY people, kids crying and farting and touching everything with parents letting them play tag in and out everyone. Then the staff for the most part acting like there working. (There are a couple awesome staff members but 90% of them are use I was given a 2012 Prius with 230k miles. My first time ever being inside a Prius. My first couple hours in the car was awesome. I put $10 in and it filled the tank like 40% ! It was awesome. Then that $10 got me SOO many miles as it was averaging 49 MPG or so. I was stoked .. well two days go by and a rattle noise started coming from the back of the car . I tried shrugging it off , until it got louder to the point of embarrassment and the customer knowing something was wrong. Well like it always happens, on a ride farthest possible away from where I live and during a ride. This car engine broke, and I mean full engine failure, so I'm stuck for hours upon hours upon hours calling this in, getting a tow , etc - by the time I get it towed into there shop it was a whole day, and I'm needing a car to get back to driving and money, did that worry them since it's there cheap car I'm paying ALOT of money for that broke? NOPE, days go by and nothing as there inventory was ZERO. After days and days of waiting I finally get into another Prius and it's sorta same scenario with condition. Long story short within a week or two the car is burning a quart or two every other day, lights are coming on, and once again this car totally bums out on me ! This time I knew it was going out after a week or two of evidence with the oil, and the car took a dump at my apartment, well no joke since what I just went through getting them there last car that screwed me over 100 miles from my house, and doing all the leg work with tow trucks etc with ZERO REMORSE, COMPENSATION OR EVEN A THANK YOU. When this car took a dive. I sent them pictures and evidence of what's happened to the email we were told to send to. And just left it sitting in parking lot, after 10 days and them not receiving there weekly payment. They call threatening me and eventually demanding that I return the car that I have 4 hours to answer or the cops will be called and I'll be charged with felony grand theft and a bunch of stuff. Well funny is all they care about is money obviously, cause it took them 10 days to notice they hadn't been paid. But if they would have just looked at there email 10 days back I documented EVERY THING and said for them to come pick up there car as I'm done with them and not putting another ounce of effort into getting them there car... funny is after all this, the management still wanted to charge me the weekly rate when my second car was broken in my parking spot .SCAM ASS COMPANY

    Maintenience dept will no longer approval cabin and air filters when getting an oil change. To save…read morea dime they are requesting we now go to the office and have them replaced. So the driver is 100 percent inconvenienced by having to service their vehicle at two different locations . And in the past I had to beg for my wipers to get replaced. They told me I had to buy my own ... Unexceptable !

    Enterprise - Taylor!

    Enterprise

    (2 reviews)

    Enterprise is an amazing car rental company. They never fail. They have great cars and amazing…read moreemployees. Enterprise came to the rescue when my car was in the shop at a Geico Auto Repair Xpress shop, Arizona Collision Specialists in Scottsdale. Dismayed at the situation I was in, my spirits had been lifted somewhat by the nice folks at the repair place. Little did I know how amazing this guy Taylor would make the rest of my day. It can be an overwhelming thing to stand in front of someone with your wallet. I also had a box of crap from the trunk of my car. "Yes, please. I'd like a car. I wasn't expecting to need one today." "Whaaat? You don't want to take my AAA card for payment?" [Headshake from me] With a sense of humor Taylor not only processed my paperwork, he did it efficiently. I felt confident that I'd receive the money held on my debit card once the car was returned. (My awesome insurance policy covers car rentals. So glad I have that!) Taylor was clear in his communication and lovely to interact with. Our walk thru of the car was quick. I did not feel like I'd have anything to worry about when it was returned. Every ding I pointed out was duly noted. The only negative thing about renting my car from Enterprise is actually quite funny. This gal is old school. Taylor started the car for me. I asked where the gas tank was, the lights, how to start the wiper blades and move the seat. Off I went. When I arrived at Sprouts I didn't think twice and pulled the keys out. ....or so I thought. After completing my shopping I sat befuddled in the car. I'm from New York. I've only owned two old used cars in high school, plus one beater of car I kept at my parent's house. So I'm sweating it out in the parking lot because this dumb girl did NOT KNOW HOW TO START THE CAR. Apparently you just stick the lock/unlock fob in. In defeat I called Enterprise and they walked me thru it. (No, you don't use the valet key. D'oh!) Keys are so passé. So anyway. Thanks Enterprise! Taylor made me smile. Thanks for helping me out!

    So disappointed. I came here to rent a car while my car was repaired...for all of 2 days. AZ…read morecollision did amazing work on my car. What was not so amazing was when I was called in mid-September by Enterprise that I owed over $300 for having the rental for "10 days"! It took me 2 months to settle this ordeal. I called many times and was blatantly lied to that the refund was being taken care of at the moment we were speaking on the phone. I finally went in person 10/27/14, exactly 3 months to the day that my rental car had been returned to them, and got my $220 refund. If needed, I will take my car back to AZ collision, but will rent a car from elsewhere. Disgusted by the poor service; how many times does one need to call to get a refund on what's rightfully theirs?!? And then they didn't even offer any sort of compensation for the hassle I had gone through. This is not the way to build any kind of loyalty.

    Arizona Taxi - Sun Devil VIP Black Car Service

    Arizona Taxi

    (53 reviews)

    I used Arizona Taxi for the first time to/from the airport for my sister's wedding in Cabo and a…read moredependable service was paramount. Interestingly enough the positive reviews led to Arizona Taxi as my new number one choice after independently researching various taxi cab, ride share and black car services. After speaking with Danny, the dispatch manager, I immediately knew this was the right selection...these people have the transportation business down to a science. Throughout the process I received prompt email/text communications during booking, with driver info, pickup/drop off location & time and flight status. Their vehicles are spotless & the drivers are personable & professional. Even at my 4 am pickup time, I received a text in advance of arrival and my driver, Lee, greeted me with a welcoming smile. To give you an indication as to what a tight knit group this is....Lee volunteered to take another driver's shift that morning because it was his daughter's birthday...what a great team. On my return trip, Jerry, who is wonderful, was my driver. He also happened to be the driver for my sister and brother-in-law which included transport of the all-important wedding dress and a quick re-route back to their home, after the initial departure, to pick up a forgotten item and still provided on-time arrival at the airport. Jerry's patience & helpfulness was outstanding. Arizona Taxi will be my 'go-to' for future service along with my highest recommendation to others...they are fantastic. Thank you, Danny, Lee & Jerry!

    Do not bother to call this service if you need a ride to Sky Harbor Airport in Phoenix, AZ. We had…read morea 10:25am flight and I booked a taxi 24 hours in advance for 7:45 (because you just can't predict lines). Thank goodness I did: at 7:55 am, I called to see when the taxi would arrive and was told in "in 10 minutes". I expressed displeasure but since I had built in extra time, I said fine with the delay. At 8:05am, I called again and was told "we have no drivers in your area. It will be 20-45 minutes". !!!!! Worst of all, her tone was so "Yeah, so? whaddya gonna do? sue us?". Told her that was unacceptable and cancel the reservation. Lyft arrived 4 minutes later.

    Easy Route Car Rental - carrental - Updated September 2026

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