Joe and his team are great. Frank performed a diagnostic on my HVAC because it was acting a little funky. He spent a lot of time carefully looking over the system and making small adjustments to ensure everything was running just right. I felt like he really cared about getting into the nitty gritty and making sure the system was in great working condition. Frank was super friendly and helpful. The diagnostic was very affordable and they were able to get me on the schedule right away. Joe really understands that an HVAC issue in Austin, Texas is a freakin emergency and he does everything to get his customers taken care of ASAP, which is a BIG deal now that Summer Is Coming... Highly recommend these guys!! read more

When my AC died and the temp in my house got up to a cat-melting 87 degrees, I was certain no one would be able to fit me in the day of. But I called Joe in the morning, and he was able to get over to my place the same day. He diagnosed my problem quickly, and didn't mind me staring over his shoulder with curiosity, questions, and concern. He went out, fetched the part, and was back to install it before the day was over. Both diagnosis and installation were brief and painless, and you know I was steeped in gratitude as soon as I felt that cold air blowing again. The cat quickly revived as well - Joe is both a humanitarian and excellent repairman! Highly recommend. read more

This review is a bit long, but addresses the level of customer service I received and why I am giving them such a high rating. Last week our AC stopped working at night; was blowing fine during the day, but at night we would just hear the fan blowing in the attic. House is less than two years old and I am no HVAC repair guy, so I was annoyed to say the least. Turned to Google for some answers, turned up the thermo so that the fan would stop blowing , fired up the fans, and went to bed. Slept like a baby. Woke up in the morning and the AC was working again. Methinks something froze up last night and giving the lil engine that could a break was beneficial. Night two rolls around; same problem, same resolution. Thursday rolls around and I am doing some Yelping. Want this issue resolved and found EcoAir. Live in South Austin, reviews are good, give them a call. Get a technician scheduled to come do some Preventative Maintenance and to check out the problem. Like I said, no HVAC tech here, but also hadn't done as much (or any) PM as I probably should have....first time homeowner, ya know. Anyways, Matt comes out Friday morning and I describe the issue to him. He does the PM and confirms my hypothesis that something is freezing up. He asks to conduct a leak check with comes at a cost of a few hundred bucks. At this point he's at my house and I want the problem solved, so whatthehell. After an hour or so, he can't seem to find the leak, but does mention that our unit needs a more few pounds of coolant. Lack of coolant = lack of cold blowing air. Kiss 90 bucks goodbye. Total bill for PM, leak inspection, and coolant is about five benjis. After talking to neighbors, I called another company who came out today (who also need a review) and they took a look at it all. In less than five minutes, I kid you not, leak was found. Mudda effin...I thought to myself. Guy tinkers around and says I have to replace the evaporator, which is luckily covered under the warranty. Made me think I was Luke Skywalker checking on the moisture vaporators, but alas, I digress.... Call Eco Air, describe the issue, and call it a day. Less than 30 mins later, the owner calls me back and apologizes. I describe to him what happened and he legit feels sorry about it. He offers to refund the complete cost of the inspection and is putting a check in the mail. I offered to take a partial refund because I know this is a small local company and they gotta pay their employees. But he insists on sending me the complete amount back. THIS is why Eco Air is getting a 5 star review; when the owner of a small company calls you back in a timely manner, offers his apology, makes the situation right, AND ACTS WITH INTEGRITY, that is how you build loyal and strong customers. Thank you Shane and the folks at Eco Air. You may not have been able to solve my problem, but value customer service over a quick buck and that means a lot. read more

I called Joe on a Monday to ask if he'd provide a quote on servicing my central air conditioning unit. He gave me a call back within 24 hours and asked a number of questions to assess my situation. I let him know that I had another company come over to give me a quote, and wanted to learn if he was open to come by and write me an estimate. He was over my home the same day, diagnosed the situation and gave me a quote (free) that was significantly less than the competition. Joe mentioned that he's been doing HVAC work for twelve years, and was happy to provide me with (3) references. I proceeded to call his references with earnest and was impressed with how well Joe treated his past customers, and managed to maintain positive contact. This morning, Joe arrived on time to take care of the job. He replaced the coil on my system without any issue. He was in and out of my home the same day and left the place cleaner than when he arrived. He spent time to sweep the floor and everything. Summary: Joe rocks. I can confidently endorse Joe's work and will happily proivde a reference for anyone interested in hiring him. Joe's professional, tidy and efficient. My place is cool as ice, and my system is ticking like a clock, and sense that I will sleep well tonight knowing that my system is in good shape in time for the summer. read more

Our A/C wasn't blowing cold air and we needed someone quick. I called Joe at 6:45 pm, he was at our house 45 mins later. He was quick and efficient, as well as reasonably priced. He knew his stuff, without being cocky and didn't push any extras on us. I kept his business card in case anything regarding the A/C comes up again. I would highly recommend him. Thanks Joe! read more

Last night my AC stopped working. I'm not a technical guy but the fan outside wasn't turning despite me hearing a buzz of electricity. The motor was hot and so was my place. So after a TON of research on Yelp and FB I called Eco Air to see if there was any chance they could see me first thing today. To my amazement Frank arrived promptly at 9am. I met Frank outside the unit and within 15 minutes he diagnosed the problem (blown capacitor.) He explained the inner machinations of the unit while he fixed it and the unit began working immediately. Frank then suggested a couple of other maintenance steps to take to essentially put a band-aid over a problem that I'll need to address soon. I'm looking forward to having Eco Air Conditioning replace my unit when my budget allows. The reason I'm looking forward to it is because of Frank and his willingness to focus on repairing the problem first. He was relaxed, confident, and very knowledgeable. Exactly the type of person you want helping you when you've slept in your bed sweating all night. I've been telling everybody else I called who said "They'd try to get to me" and are now following up: "Don't bother. Problem solved. I got it fixed and I found my new favorite HVAC business." read more

We found Eco Air Conditioning to be honest and reliable. They came out assessed the situation and gave us several options to fix the problem. The work was well done and prompt. I would recommend them to my friends. Tim W. read more

Joe is ABSOLUTELY fabulous! My AC died late last night and I called 8 other folks before calling Joe and he was able to get over to my place the same day. He diagnosed my problem quickly (my compressor gave out), he had a part for it and replaced it and the entire process took less than 45 mins. Both diagnosis and installation were brief and painless. I was enjoying a cool house 1 hour later! I highly recommend. read more

My air conditioning unit was having a drip problem from a dirty coil. My usual AC guy said it would cost four figures to take out my unit, flush it and reinstall it. I checked on Yelp for someone who could give me a good second opinion and found all the great reviews for Joe. He came out the very next day, and showed up in a super timely manner, which is important when you have to work. He said he'd be there between noon and one, and he was. He took a look at it and charged me $150 to fix it up. It took him about an hour and he was very nice, friendly and easy going about the whole process. And he said that if I needed a whole new unit, he could probably install it for less than my other AC guy wanted to charge me originally. Two thumbs way way up. read more

Installed our AC unit in 2016, experience was great. Today had issues, and Joe provided some quick guidance [on a Sunday!]. Great response time and super helpful. Will call on again! read more

My Whirlpool home AC went out last night - Wed Aug 8, 2018. This morning, I checked out the reviews for AC repair, and decided to give Eco Air Conditioning a try because of their great reviews. And I am glad I did. Joe, the owner, took my call and sent repairman Frank out, and within 2 hours Frank was at my house. NICE FAST RESPONSE! Frank quickly diagnosed the problem - a fried capacitor - replaced the capacitor, drained the system, checked out the exterior AND interior units, charged me a very reasonable price, and told me exactly what to look for, as my system is old! He fixed only what was required, discussed the price of new units when I asked, and was the epitome of "great service at a fair price" so I am very pleased and impressed with Eco Air Conditioning! read more

I had a minor AC issue but needed someone that could respond sooner, rather than later (hard to find during the middle of the summer heat!). But Joe was able to come out in the early evening of the same day I called -- how many industry folks are willing to do evening hours? He is reliable (arrived on time), courteous, efficient, but most important he was honest. Plus, he's cute. I'm just saying.... read more

A/C went out during late June in Austin. Needless to say, I was in a bit of a rush to get the situation resolved. Got the quote on Monday (lowest out of the 4 companies), and had AC fully installed on Thursday. Joe, the owner, was very fast to respond to questions and was very helpful. The technician who gave quote and the install crew were very friendly and great to deal with. Would absolutely choose ECO again! read more

I called Eco Air Conditioning after having an appointment with a different AC repair place who said they'd be at my house between 10am and 1pm. At 11:30, they called me and said they'd have to come after 1pm, after I specifically told them I needed to leave my house at 1pm to get to work (I was already staying home all morning so that I could wait for them). Needless to say, I was annoyed and called Eco Air. They fit me in and came almost immediately as I needed to leave a 1pm, and fixed the problem (a small electrically unit) quickly and efficiently. Frank even cleaned out our unit and showed us some tips and tricks for keeping it running clean and longer. Thanks so much, Eco Air! read more

Miguel was super nice and explained everything really clearly and did a great job installing a new intake we requested

They came quickly in hot weather and got it working. Then scheduled and came back 3 days later to make the permanent repair. Very helpful. Price reasonable. read more

My daughter has a hair salon in East Austin-so a working A/C unit is a necessity when 5 stylists are blow drying hair during sizzling summer temperatures (stylists can sweat but customers cannot be expected to be heat tolerant). Fast forward- the A/C vents were blowing minimal air that was not cooling down the salon. The diagnosis from another company -guy spent 5 minutes and said "you need a new A/C unit" Another solution was add freon-$500. Found Joe on Yelp-good reviews. Called-he answered (not the usual voice mail)-made appointment for next day ($85 service charge-could be applied to repair). Showed up on time and took his time to trouble shoot and found problem-no caps on A/C outside unit-so freon was slowly escaping. He charged $250 (not the quoted $500)for the freon and ordered the parts (just charged us the cost with no mark up). Happy ending-cool salon-happy customers-comfortable stylists and we love Joe! read more

My 2nd time using Eco. Great service both times. Frank did the work both times and he was excellent. One time was to fix a heat pump for cooling, the other one (today) was for heating. He showed up in the early part of the service window, gave me pointers about using the systems, and the price was reasonable. read more

Eco AC was able to schedule service for our broken AC on the same day we called. A technician named Trenton arrived on time, he quickly diagnosed and fixed the issue, and he took the time to explain everything as he went through his process. Everything was covered under warranty, which I really appreciated. I will definitely recommend Eco AC to family and friends! read more

Our 2-yr new A/C unit had been struggling on/off for a year and finally stopped working. The installation company did not offer service and we zoned out on obtaining it as well. It was initially installed with undercharged freon (3lbs+!) which burned out the condenser's capacitor. After a few panicked calls to recommended service companies, Eco Air answered immediately and sent a tech out within 2 hours. Miguel was extremely polite, knowledgeable and informative of all that was needed and repaired our system in no time at all. His professional and caring attitude was so appreciated!! I just signed up for an extremely reasonable yearly maintenance contract and feel confident my now-fully charged system will stay running as lovely and strong as the Trane it is! My monthly energy usage$ will go down as well. Eco Air is a wonderfully small and caring local company truly earning every glowing accolade it receives! So refreshing and wonderful to still find this type of dependable and honest business in today's growing Austin!! read more

Our AC was definitely not doing the trick, and without knowing much about it, they sent a tech who was knowledgeable, quick, and helpful--he not only fixed our current issue, but made sure we knew what steps to take moving forward. We so appreciate their work and kindness. read more

A few years back, we had Joe come out to put in a new AC unit. Everything went great with the installation, and we got a great deal. The system has been working very well ever since. Unfortunately, we've neglected our regular yearly service. So we started having issues with the unit. I emailed Joe last night around Midnight, and this morning, he'd replied back telling me that he could have someone out within two hours. TALK ABOUT SERVICE! The technician's name was Frank and he was quick, professional, and provided great customer service. And he was DONE BY NOON! I couldn't be more happy with Eco Air, and I give them my highest recommendation. read more

Woke up to a hot house. Called Eco Air, they came the same day, and 15 minutes earlier than scheduled. (Always a plus when dealing w a broken AC) Frank was courteous, to the point, and crystal clear w explanations. They had us cooling quickly and also took the time to help review other attributes of our system. We'll be using them for all our AC/heating needs going forward. Thank you! read more

Joe -just- left my house. My heater had stopped working, and I emailed him late yesterday about it. He was able to come over at noon today, which is an awesome turnaround time. Within minutes he had the heater working again, and then he did an analysis to see what root of the problem had been. He found a dead capacitor and replaced it quickly. So: speedy, professional, friendly, and knows his trade extremely well. So glad I finally know an Air Conditioning guy I can heartily recommend. read more

When my AC stops working in the middle of the night before the hottest day of the year, it's great that I could get someone to my house to fix it before noon. On-time, courteous, and reasonably priced. They provided maintenance tips and checked the entire system. I couldn't ask for anything more. read more

Professional, fast and friendly. I almost want my my ac to go out again just so Joey can come back over.

I had Joey come over to help me solve an undefined problem. I smelled a "weird' small from my AC and couldn't pinpoint it as mold or a dead animal or something else. He came over and did a thorough inspection, literally sniffing any and everything related to my AC from the outdoor unit to the closet, to the ducts. We almost gave up on the source of the problem when he suggested that there might be build up inside the actual unit and that it would be costly and timely to solve. I asked if he could help me figure it out today, and he obliged even though he had another appointment. Turns out he found the source AND solved the problem all in that one visit AND it cost less than he estimated. That's a triple win in my book and impeccable above and beyond service on his part. I'd recommend him to anyone. Thanks Joey, are you fantastic! read more

Well Wednesday night we had a major problem. We got home from church and our upstairs thermostat was reading 86 degrees. Since our bedroom was downstairs I was a little discouraged but my wife was worried about the little munchkins so they all slept downstairs with us. Knowing that lack of sleep was in my future until I got the A/C fixed I was stressed. Stressed big time! The next day I called my friend who usually does all my A/C work. But he has been really busy lately so he couldn't come help. I turned to Yelp and called the #1 place listed on Yelp but they were not taking any new customers. So I called the next 5 star place (Eco). He answered the phone which is pretty rare in this business (or other 5 star Yelp businesses for that matter). He told me he could come that day. Yey!!! Around 4:45 he showed up and I already figured it was the capacitor. He tested it and it was needing replacement. In about 5 minutes the line going to the house got cold so we knew it was working. He also noticed my downstairs unit was not working that efficiently and tested the Freon. It needed about 2lbs of charge added and he did that as well. He was extremely fast, efficient, friendly, and able to get my kids sleeping in their own beds again (worth 5 stars alone). I would call him again if I needed additional services. A couple of comments that aren't necessarily negatives but might be room for improvement: 1. There is a trip charge of $85 dollars. He charged me this plus built in labor on changing the capacitor plus built in labor on the Freon recharge. It would have been nice if the trip charge included 30 minutes of labor and I was only charged for the price of the capacitor. I don't have a clue how the A/C business work but I recently had plumbing work done (another awesome yelp company) and they came out and only spent 20 minutes so I only paid the trip charge and parts. Nothing more. My friend said the price they charged seemed reasonable so this didn't dock a star. 2. It was the end of the day and it seemed like they were in a hurry to get out of there. I appreciate them squeezing me in that is why I didn't dock a star but after fixing everything from the outside they never went back into the house to make sure the unit was blowing cold. That would have been over the top customer service and probably would have cost them 5 minutes. With that said they were great, fixed my problem quick, and seemed fair on their pricing. That is all I can ask for. Just wanted to make some suggestions. read more

Joe is either incompetent or dishonest or both--hard to say. My air conditioner stopped working and he said that the blower motor wasn't working. However, he said that the unit was so old that he couldn't determine what replacement motor to get, so he would have to replace the whole furnace at a cost of almost $2,300. I smelled a rat and called Stan's Heat and Air. Their technician replaced the motor within two hours and the system is working fine. It cost me $765! I still owe Eco Air $85 for a diagnostic visit, but they really don't deserve to be paid for such poor service. read more

Joe is reliable, competent, friendly, and he returns your call or text promptly. We have utilized his services for air conditioning and heating for several years and have been totally satisfied. In the past, Strand Brothers and other larger businesses have disappointed us. Joe never fails to be on time, to do his work and do it well, and to charge a fair price for the service he provides. I highly recommend Eco Air Conditioning. read more

Eco Air Conditioning was prompt in assigning a tech, getting the tech out on the assigned time. There was a part that needed to be ordered. The part was quickly ordered. Eco sent a tech out the same day the part was received to fix the heater completely. Albert was the tech, and he did a fine job. Five stars! (I am very well aware of the mass of negative reviews for Eco. However, each repair is distinct.) read more

Called Joe up in the morning, he was over the same afternoon. It turns out my exterminator had accidentally turned off the power switch to the furnace while in the attic. So Joe flipped the switch and voila, it was working again. He didn't charge me for a service call because he was in the neighborhood anyway. What great customer service. Will call him again when it really breaks! read more

I had three different contractors come to my home and quote me a price to replacement my a/c unit. Eco's price was attractive and they presented me with multiple efficiency options and different equipment brands. Joey and his crew completed to job in a professional manner and paid attention to every detail including covering my wood floors and cleaning up thoroughly. So far the system is running great and I'm happy with my decision. read more

Was in the market to replace existing unit and found Eco Air on yelp. Next day Joe came out and gave a REALLY reasonable quote. The entire process was great and the guys did a really nice job and were very fast and professional while at the house. Had a minor issue with the programmable thermostat about a month after install and Joe came out the next day to switch it out with a new one. I am very happy with the unit and service. read more

Very prompt, knowledgeable technician and fair pricing. Have used them about 5 times. Very satisfied. read more

My home was recently remodeled and twice contractors kicked or hit something while working that caused my A/C compressor to not work. Each time Joe came out and fixed it, which luckily were always minor adjustments. His last visit he attached venting to the air handler and clearly marked the attic ceiling of where the furnace vent hole needed to be cut. Joe always answers his phone, shows up when he says he is going to, and charges a fair price. I love that I found a trustworthy and nice guy to call upon when I need my A/C and furnace serviced, which I didn't realize needed to be done annually to validate my HVAC warranty. read more

Joe was great. He stopped by the day after I called him and got my AC working again. AC repair can be expensive for parts, but he worked with me and got me a great price. Top notch service... I will be using him again.... Ive used a couple of AC companies in Austin, and no one came close to to the service joe provided..... read more

I have used Eco Air for a several years at my rental houses in Austin; I have always been given excellent service! Joe has always given me prompt service with very fair pricing (compared to the pricing I get from my a/c service in my hometown, McAllen, he is much more fair). His service technicians have always been great, knowledgeable, and very personable. Last week, Frank not only did my yearly service on my air conditioners; he was able to recommend a part that would make an older unit last longer instead of replacing it. When I did have to replace another unit that was over 20 years old, Eco Air gave me a great price on a great unit. I feel confident that if you give Eco Air a try, you'll be glad you did! read more

We have used them twice and been extremely happy. The second time we had to call them our AC had died in the middle of the summer on a 100+ day. We called at 5:00 and Joe managed to get to our house within the hour. Great service and reasonable prices. read more

It's a crap shoot with most servicemen. Most folks seem to want to do the minimum to get the job done, and charge you extra any time they can. Not only did Joe give me the best deal I could find to replace my entire A/C system, but his guys were really nice, in and out in a matter of hours, and promptly came back out 3 times to follow up on some issues that developed after the installation - issues that I don't think had anything to do with the installation, but artifacts of how my old unit was setup. My new unit works great, and my electricity bill has gone way down. If I ever need A/C work done again, or am going to recommend someone, Joe's the guy, without a doubt. read more