Michael came on time and he explained in detail what he is going to do as part of the Water Heater Flush and 14-point check and he did it thoroughly and provided detailed analysis of his report. I really liked the service that Michael and Economy Plumbing Services provided. Michael is such a nice person that because of him I would go with Economy Plumbing Services next time too. I really recommend this company and Michael in particular for these services. Thank you. read more

The best and nicest and most affordable Thank you ! Plumbers can be very expensive and scheduling can be a bear, but they have it togther. read more

Zach came back out to flush the tankless water heater. As always, he's professional. Plus, he's a great person. Economy Plumbing always does great work. read more

Called for a quote on Monday, received the next day on Tuesday even though it rained in my area pretty good. Called later in the week to have the work done, they had a plumber that same day go out. He was down swapping my pressure regulator valve within an hour! AWESOME SERVICE AND WOULD USE AGAIN!!! read more

Wow the guy that Economy sent out didn't even have tools with him!!! We called for a hot water heater that wasn't heating up the water. The water heater is 8 years old and has a faulty thermocouple. The technician started giving us quotes to replace the water heater. I asked him ok what did you find wrong with it. He said "it don't work". I said I know that, that's why we called you. He said "yeah so it's $3000-$4000 to replace it. I said why replace it he said again "it don't work". I said "you know it's just a thermocouple right"? He said we can replace the burner assembly for $1400. I said why replace all of that if there's just one faulty part? At that point I lost all hope in him and his company and told him to leave. I also said "HAVE A NICE DAY RIPPING PEOPLE OFF!!!" read more

Micheal from Economy Plumbing is excellent, he is fast, friendly, and does top notch work. He replaced one toilet and fixed the water cut off valve in one restroom and reseated the master bathroom toilet. As a bonus he fixed our the shower controller. You can go wrong with Economy Plumbing. read more

Excellent service every time I use Economy. Prompt service and great people. Highly recommend.

We have used them for 2 projects: installation of a water softener/ filtration system and installation of a RO system. In both cases Sean arrived when scheduled and did a great job for a fair price. We will definitely call them the next time I need a plumber. read more

Zachary was fantastic and helped us with our broken / leaking toilets very quickly. highly appreciated'

Great service on time and very thorough. Good value for the cost. Got a Groupon and got good service.

Good service and follow up. They work you into their busy schedule when it is really important.

I have had several experiences with this company and all has been good. They are fast, professional and nice. I chose to use them this time because my previous experience was so positive. Really appreciate Sean's knowledge and patience! read more

The service was exceptional I had the water heater flushed. Zachary was very knowledgeable professional and helpful

We have used Economy Plumbing a few times before and we are always pleased with the explanations, the price, the quality of the work, that they show up when they say they will, the care they take when they are in the house, and the clean up. When we needed a new water heater we got an estimate from Economy and two other estimates, which were 30-40% higher for the same unit. it's been installed and is working great - I can now take a hot shower. read more

From what I gather this is not a plumber, but rather a referral service that acts as a go-between for plumbers who don't want to do their own scheduling.......I asked for the name of the plumber who was to come by and they could only provide a first name and not any information as to their license status. Since you have to be licensed in Texas to do plumbing this is a yellow flag. The first visit was okay, but this was followed by two no-shows and no follow up communication. read more

This is a rental. Agreed with Economy Plumbing Services the job for 4/13 btw 11.00am - 3.00pm. The plumber came at 2pm, quoted the job, confirmed, he is ready to start after I make the payment. Unfortunatelly, I did so. Right after the payment, he called the office, that he is starting the job, but the office asked him to go somewhere else and left - after I made the payment. The plumber was licensed, seemed capable, ready for the job. Call the office to schedule again. They scheduled for 4/14 2pm-6pm. I confirmed it with the tenant. On 4/14, they called me they can come after 6.00pm, than again after 6.30pm, for a 3 hour job, on Friday evening. I wanted to reschedule again, as tenant have evening programs, I can not expect him to be with the plumbers at 9.30pm on a Friday. Called them 20 times, they did not pick up the phone. I texted to cancel, than I get messages, that I am unreasonable, and I should be happy that they do not charge extra for after hours work....after I wasted half a day as well as they screwed up the next day as well. Very poor communication. Avoid them. read more

Economy Plumbing (and our technician Luke) provided customer service that I am not accustomed to receiving in Kingsland. They answered the phone every time I called and provided a written quote by email within minutes of coming to my home. He was able to do the job that week and the company provided text message reminders and alerts to his arrival time. We had Luke install a tankless hot water heater with a propane conversion, a job that our original plumber told me that they didn't know how to do and wouldn't attempt. Luke did a fantastic job at a fair price. So glad to know about Economy Plumbing... just wish I had known about them from the start of my project. read more

Having Economy plumbing arrive my business to unclog a sewer line, was given an estimate for $577, which I reluctantly agreed to. The plumber attempted, but ultimately advised he could not get the line clear & suggested a company for me to call to dig under the building, stating he felt the line was damaged, and that economy would return, after the trenching to repair the line at a cost of around $2700 in addition to what the digging company charges. I never saw him use a camera to inspect the line, just diagnosing the "damaged" line on what he felt was some sludge coming out of the line. I paid him and he left me with a still clogged line. Today I had another local company come out & clear the line after 1.5 hours total at a fraction of the cost of Economy. But they did email me a coupon for $50 off the next time I want them to come out & not repair what I call them for. Don't worry. Wont be a next time. read more

We have been using Economy Plumbing Services for all our plumbing needs and they have been outstanding. Talmage is great at coordinating work and keeping us updated on all work performed. I would highly recommend Economy and certainly request Talmage for the work. M. Andy Ysaguirre Twelve Rivers Management read more

Economy Plumbing's estimate is incredibly high compare to other plumber. Sean recommended to replace for two toilets which is leaking between water tank and toilet body. We finally fixed our two toilets under $300 compared Economy Plumbing's estimate is way over $2000. And they also sold us the premium membership for 3 years. We bought this membership which cost is $270 for 3 years, and later recognized we don't need this service for next 3 years. I called for cancellation, but they refused to cancel this membership which is unused. I called several times, but each time they promised to call back, but never called back. But later they issued the refund for 3 years membership. Anyway, be careful when you get their advice. Please get other professional's second opinion. read more

Had these guys out because my son ran over a fitting with the lawn mower. This was the pipe connecting down to the sewer from the house. We dug down 90% of the way needed to expose enough of the pipe to determine we needed someone more experienced than us to take care of it. They came out and gave us an estimate of $1,000 to take care of it. When I balked and told them I'd do something else, they bumped it down to $800 IIRC. $800 for 30 minutes of work because we had pre-dug the hole for them was highway robbery, especially since their name is "Economy Plumbing". BTW, this was at least a year ago. The only reason I'm writing this now is because they've been pestering my inbox to write them a review. Be careful what you ask for. read more

If there are any honest plumbing companies left in Austin, these guys don't make the cut. I needed a water line tapped off the cold water line to the water heater, piping run down the outside of the wall, and connected to a water spigot on the patio. They also started picking out things that were "required" to be fixed or they would be flagged on an inspection. WHAT INSPECTION? They also said the gas shutoff valve feeding the heater had to be replaced. The part was going to be $75. Sorry, HD sells this stuff in their plumbing section. The water line is an hour job, the perfectly functioning valve, which I'm not going to replace is a 10 minute job. Come on, screwing threaded parts together using thread sealer is not rocket science. The initial quote was almost $1000. I balked and they knocked off 10%. Wow, could they afford that? I cancelled the appointment. Every time I have had to deal with a plumbing company, I walked away feeling like a date rape victim. Not this time. Beware! read more

Needed my sink drain snaked out. My snake broke due to a heavy, thick clog caused by excessive misuse from a previous occupant of the house. I had called several plumbers and got quotes for it to be snaked and was shocked at the cost. Some quotes were as high as 250-300 dollars. Well, I called these guys for a quote and it was less than 100$. Their service guy showed up in under an hour and was done in less than 15 minutes. Simple job, but still, great service at a reasonable price. read more

It's 9:33 PM and Economy Plumbing just now left my house, after arriving at 3:30 today. They were determined to find the problem with my sprinkler system, which only partially worked. My sprinkler guy and the city of Austin couldn't figure out. Both techs worked and sweated in the heat, stayed late, ruled out numerous possible issues, and finally got the problem solved. It's a HUGE relief to have this issue fixed. I cannot recommend Economy Plumbing enough! read more

Great Company. Professional and exceptional customer service. This is the only plumbing company I will ever use.

5 Star Quality (minus) 1 Star Price Techs arrived on time, and with ample prenotification. Quickly diagnosed pressure problem to exterior faucet, efficiently replaced the aged fixture and issue was resolved. Moving on to interior problems, they permanently reseated master bath sink faucet. Quoted and ordered shower handle replacement kit, to be installed upon arrival. Quoted insulation wrap and strap around attic water line, which was approved and ordered for later date (supplies not on truck). Overall, my experience from obtaining quotes to service call was positive. Don't be mislead by name though... pricing is anything BUT economical! I found them to be at top end of area-tolerance. Sending two techs for a single-tech job may be one reason for high cost, as I felt it excessive but perhaps understandable considering the diagnostic nature of exterior problem. I am a repeat customer and have used Economy Plumbing for both residential and commercial properties. They are neither lowest or highest priced, but consistently perform quality work and honor their warranty/guarantee by returning to resolve without hassle. That alone is priceless! read more

I had a good experience with EPS. The online appointment booking process was smooth and very convenient. Communication via email with the office was seamless. Talmage was the plumber who came to the house. He was excellent in communicating what he found, patient (with unexpected delays), and got the job done well. He was great in sending photos I requested and ensuring I got what I needed as the landlord. Great customer service. The only question for me is around cost and billing. The services were reasonably priced (but not the lowest) and I am not 100% certain that, when the job seemed like it might first be a small one, there wasn't a little padding being added. This is just my gut talking having contracted a lot of plumbing jobs. read more

Back when I used to grade papers as a teacher I'd give out 100% if you nailed it. As in... you knew all the material I asked about. Now, I'll give you 5 stars if there is nothing I think you could improve about your service. Economy Plumbing gets 5 stars. Here's why: They have a appointment setting service that answers the phone and coordinates appointments. They are electronic: emailed appointment confirmation, email estimates, email receipts and invoices. The staff on the phone is polite and efficient. The staff (Roger) that did my estimate and work was great. ESTIMATE REVIEW: On time, great at explaining my options. Provided estimates for the different options I could choose. (Use their toilet, use a toilet I picked out, have the toilet re-built) . No pressure trying to get me to pick on or the other. I also asked about some possible leak in the tub area. Roger gave me some great common sense advice and said I likely don't even have a problem to worry about. A less honest guy would've tried to convince me to tear my walls open. I'm happy with the work he did do as well as the work he said wasn't needed. WORK COMPLETION: Roger just left, I have 2 toilets installed. He had given me some suggestions on the types I should look for and where I could do it myself if I wanted. Toilets are installed and all is well. Not only did they take the old ones, but they took all the box debris as well. Oh... and they left the work area clean. Bonus. And their goal of no more running toilet? Complete. The cranky old toilet that couldn't be bothered to flush is no longer of this earth. Bye bye! Perhaps more importantly ... now I get to see a lower water bill. Yes! :) Will I call them again when I need them? Yup. 5 stars. read more

I required a plumber to repair the water valve under the sink before my new dishwasher could be installed. Since they were already at the house, I asked them to install the dishwasher. They quoted me a price over $300. When I asked why it was so expensive (over $200 more than home depot), they told me it was because I was paying for a licensed plumber to install the dishwasher. I was dismayed but went ahead with the installation since I had already had to take time off work, and I didn't want to take time off again to have someone else come back a different day. The installer was very nice and told me everything was all set. The next day I did a load of dishes, and the dishwasher fell out of the space under the counter because it had been installed incorrectly and not bolted into place. I called and requested a partial refund since now they had to come out again, and I was again missing work (which was the reason I had agreed to their high installation fee in the first place, to avoid missing more work). I was told they would pass my request to management and that I would hear back in a few days. This week, I saw that the kickplate underneath the dishwasher had fallen off, what I attribute to poor/incorrect installation since nothing odd or traumatic had happened. I realized it had been over two weeks since I had requested a partial refund and that "management" had not responded to my claim. I again emailed asking for a full refund this time since the kickplate on the dishwasher had fallen off (those things must last more than two weeks, right?) and it would take another visit to repair it. I received an email that said my request had been reviewed and denied. I feel cheated, not only because of $300+ dollars I paid for the incorrect dishwasher repair, but for the $500 I lost in not being able to work so they could install the dishwasher twice, and now for the kickplate falling off. Don't use this company. read more

BEWARE - Deceptive communication practices in several things, only one of which I will describe here. The phone scheduler tells you estimates are free. I informed her (twice) that we have a pier and beam bungalow, so plumber will have to go under the house to see pipes. estimates are free, she insisted. When the plumber gets there he charges $200.00 to give me an estimate. I called again today, sure enough the phone person told me the same thing -- "estimates are free." When I asked why I got charged $200 and pressed her, she reluctantly added, "estimates are free ....unless you have work done, or the plumber has to go under the house, or dig." So if you live in a pier and beam house and need pipes looked at under there, you should know you will be charged $200.00 for the estimate... maybe more. Good luck with a company that does business this way. Followup note: the manager returned my call and explained it this way: "THE PLUMBER GAVE YOU A FREE ESTIMATE FOR WHAT IT WOULD COST TO GO UNDER THE HOUSE." Unfortunately, we weren't asking for an estimate for someone to go under the house; we asked for an estimate for repair work, and they charged $200 to give that. Hardly "free." If you enjoy deceptive communication, give them a call. $200 to go under bungalow pier and beam to look at pipes, in order to give estimate on changing them out. I also have receive multiple requests to write a review, so here it is. read more

From start to finish, this was as great an experience as plumbing repair can be. Making an appointment was easy. Jared and his helper showed up on time twice: once for the estimate and once for the repair (faucet needed to be replaced, which I needed to provide). For both visits, they sent a reminder email, and the plumber called when he was 1/2 hour away. The repair itself was for exactly the amount of the estimate. I had bought the wrong kind of faucet, but Jared thought of a work around on the spot and the job went off without a hitch. Everybody I dealt with was courteous, professional and knowledgeable. Highly recommended. read more

I spoke with Sean, today, after reading through a few reviews on Angie's List. To be honest, the work we had to do was _incredibly_ simple. We bought a new house and all we needed was to have the pipes under our kitchen sink realigned for the new sink we had installed. My question for Sean was easy-- would realigning the pipes under our sink fit within the purview of their $39 for $100 services (offered on both Angie's List and Yelp). Immediately, Sean's tenor grew icy and confrontational. He explained Economy Plumbing's Services didn't even _start_ before $119/hr (so where does the $100 come from in the deal??), and said, point blank, that the $39 for $100 coupon wouldn't work. I was confused. I'd read the list of services they had under the deal (on Angie's List, you'll notice it's not posted here on Yelp) prior to calling and it sounded like it _completely_ fell within the scope of what he offered. I told him that I found his explanation strange and pointed to the wording in the ad. Sean's response was, frankly, jaw-dropping. He said, and I quote, "What you have to understand is that this is marketing." He paused, obviously waiting for me to say something, but I was stunned. Sean soldiered on. "A lot of times people think services are listed there that really aren't." I'm a long time Yelp & Angie's List user. I have to say that this is my first experience contacting someone who has so blatantly had no interest in honoring their coupon. It wasn't just a situation where Sean wanted to try to make something work, no. Even in similar situations, usually, you'll meet people who are glad for the business, and who'll try to work with you. This was NOT the case. While these marketing tactics might dupe a few customers through the door, Sean's lack of professionalism, his adversarial tone, and his inability to honor his offers get him a giant F from me. read more

I needed to have a cracked toilet tank replaced. On Friday, Roger arrived during the time period arranged for the initial appointment. The company that manufactured my toilet no longer made that particular model of toilet tank, so Roger (the plumber) ordered a tank that would fit that was made by the same company. He called on Monday morning (as planned) to confirm the install for 2-4 PM, and he arrived at about 2:30 PM. Roger was friendly and prompt and he replaced the tank for the price originally estimated ($199). He cleaned up and took the old tank with him. Roger (by phone) and the company (via email) kept me informed as to the status throughout the process and did the work quickly and correctly. These guys rock. Sean (the service manager) even gave me a senior discount after the work had already been completed and paid. Very honest and caring! read more

The first plumber who came out to our place failed to fix either of our two plumbing issues. In fact, for the leak in our kitchen sink--the simpler of the two problems it seems--he informed my husband that we would have to schedule that for another date (even though it was listed in our first request). For the pipe clog, he assured us the issues was fixed. When I started the dishwasher 5 minutes after he left, it was still backed up. When I called to let Economy know that afternoon, they told me someone would call me back right away. After 3.5 hours, I called again and was told someone would call me the next day. The next day, my husband had to call because no one called him. A second plumber came out the following afternoon. Despite my husband's clarification, he insisted that we had a septic system and that the repair cost would be $10,000-$11,000 for the clog. Like the other guy, he also did not deal with the basket leak in the sink. Then, we had another plumber come in (not from Economy). He fixed both issues quickly and charged us a few hundred dollars. I cannot believe we paid anything for the terrible service provided us by Economy Plumbing. My husband had to take work time off on top of it. We are very disappointed. read more

Schedule the same day as the service and the job was completed efficiently and completely without any issues. I'd use them again if/when I have a plumbing issue to resolve asap. read more

Be prepared for add-on fees and work that isn't guaranteed or warrantied. I called Economy plumbing to clear the main sewer line on my rental duplex. The plumber arrived at the appointed time, and proceeded to snake the line under the toilet. The snake he used had no cutting attachment, but ended in just a (perhaps) 1/2 inch diameter smooth nub, that would only be able to punch holes in the blockage at best. After snaking the line once, the blockage was not entirely removed, although the drain line cleared temporarily, but filled up again when we ran the water. He snaked the drain a second time, after which the line appeared to be unclogged. This occurred on the Friday of Labor Day weekend, and when we used the shower on Saturday morning, the blockage had returned. I called and left my number on the emergency line; however, I received no response until Monday--which means that on holiday weekends, these folks do not check their emergency lines. Even if my problem was not technically an emergency (I'm not sure whether it qualifies), I'd think a courtesy call to say "we can't come out until ....." would certainly be warranted for an issue they were supposed to have repaired. The initial service visit cost about $300 for about an hour's-worth of service. When I got back in touch with them to find out if the failure to repair the drain would at least entail another complimentary drain snaking, I was told the repair was not warrantied, but they'd come take another look for free and provide an estimate. I scheduled that second look, and a few minutes later the plumber called me to tell me that the next step, since the snaking failed, was "camera and jetter," and he'd send an estimate over--it was pointless to come out because he didn't have the equipment in his vehicle. The quote arrived--and it was another $1000, most of which was just going to be the use of a "jetter," a high-pressure water treatment designed to remove blockages. My landlord, who paid for the initial plumbing visit, had wanted to do that himself anyway. Is this how plumbing services work? Do they do a basic, non-warrantied repair (which the plumber FAILED to mention was not warrantied at the time) that is destined to be a temporary fix, so that they can then snag the second visit? I have no love for this company, which doesn't even monitor the emergency phone line they provide, doesn't provide a courtesy call even just to say that they can't come, and does work that is not warrantied without telling the customer it isn't warrantied. "Economy Plumbing Services." Worst name ever. read more

Having a failed water heater, i got quotes from the big companies and was shocked at at the outrageous prices. One company claimed I was getting a good deal for $1800, after he discounted it from $2100. I called economy plumbing services and was quoted a very reasonable price. Roger and his assistant Cody came by on time and installed the hot water heater quickly with no added costs beyond the initial quote. Great service, great price...highly recommended! read more

I have used Economy Plumbing for several years and I always recommend them to my friends. They are reliable and reasonably priced.

Same day service call & same day repair. My technician was very helpful and knowledgeable. They have a 2 hour window when scheduling and they came at the second hour. My tech did call once he arrived at my residence and waited for me to arrive at my place without hesitation. ( I work down the street from my home) They have coupons so make sure you look into that before or when you book. I have a warranty on the work completed BUT if I need them for anything else I will use them again. read more

Economy Plumbing is a huge joke! They will probably block this review. I had a guy from the Marble Falls location come out, and he loosened all three of my toilets and tried to charge me to replace them. The repair he did on ONE toilet cost me close to $400.00. When I complained to the manager, he acted like he really didn't care. BEWARE!!!!!!!!! Lorie S. read more