Keonta was great. He asked the right questions. Finished promptly and alerted me to his findings.

They were handling the pest control for a house I bought, so I asked them what services they were providing and how much it would cost to continue the service. I indicated my preferred method of contact was email (they specifically asked). Several weeks later, they still have not answered my specific questions except to send me a generic contract that included services I almost certainly didn't need. They never replied to my email response asking for clarification and have instead robo-called me many times. So if you ask them for a quote, be prepared for this. I will also add that when we had the home inspected, there were dead mice in the attic that they had never bothered to clear so it doesn't seem that the services they provide are very good (both that there were mice in the attic after the previous owners paid a lot of money to seal it and that they were never removed). I normally wouldn't bother reviewing a place like this, but they won't stop calling me . . . read more

After 8pm their sales consultant aggressively pounded on my door, ignoring my do not disturb tag covering my doorbell and my sleeping baby do not disturb mat. He caused my dogs to go wild and wake up the baby. Why would I ever pay for a service for a company who can't respect my house and what creepy company sends sales people to come by after 8pm?!?! Your company's sales tactics are trash and borderline harassing! read more

I would rate them no stars if an option & don't trust their current rating. Know that they will leave a contact us reply to any negative reviews, but this is already after having wasted thousands with them & them proving time and time again to be ineffective and inept in their field. Too little, too late. For some background, I decided to give them a chance after a skilled sales guy, Luke Vogrin, came by my house. That is the nicest thing I can say about them. My experience was abysmal from there on. Terrible communication, hard to contact & was near impossible to cancel service. Paid them $3400 for rodent control & had to pay Research Pest control to redo the job since they left so many openings, etc. This business is careless and a thorn in the side. I hope to spare anyone else the grief I experienced having to deal with them read more

When starting service with EcoShield I was promised that I could cancel my service at any time without penalty or termination fees. I have needed to cancel my service early as the work being done is poor at best and the cost is too high. Upon calling the EcoShield rep who sold me the service he is no longer available or no longer works for the company. I proceeded to call their service department and get told there is a termination fee of $150 which I have tried to dispute and was advised by EcoShield they would suspend my account until May so that I could get hold of a rep to fix this issue. Less than one week later I get a bill from EcoShield for termination of service for $270, so not only did they lie to me when they sold the product to me but lied to me on the phone about termination and suspending my account and now when talking with their customer service rep they say there is no one they can escalate to void the bill which was generated and should not have been. All the rep could do to help was to reinstate my account at a discounted rate of $99, they are money hungry and do not care for their customers, I would NEVER EVER recommend this company to anyone. Ricardo D read more

Their reps claim "plant-based" and if you do just a touch of research, you'll find they DO NOT use anything remotely close to that. Do your research and ask questions. This stuff is coming into contact with your pets and children. read more

Again their business practice is awful. They say I can't cancel unless we speak. BS. You don't tell me how I tell you that you are fired. They have put me in collections because they do not listen to requests. Worst company I have done business with in a decade. read more

This company is now my biggest nightmare. I agreed to a one time service when pressed by a nice guy "just servicing my neighborhood." Big mistake. They insisted against my direct notice on coming out a month later for a follow up. $440 charged to my cc for two visits. I finally realize they think I want them to come every month for $172 per month! On the second visit they killed a few square yards of my grass mixing their chemicals. After navigating phone gauntlets and speaking to four different individuals to terminate their services, they want a $250 termination fee! Learn from my mistake--do not do business with this outfit. You'll regret it if you do. Oh, and we still have the ants they were supposed to take care of. read more

Shoutout to EcoShield Pest Solutions for sending a door-to-door salesman with the bold confidence of someone who thinks "No Soliciting - Do Not Knock or Ring the Doorbell" is just a fun suggestion. When I pointed out the giant sign next to my front door, he casually said, "We're just helping customers out." Ah, yes -- nothing says "help" like ignoring posted boundaries and interrupting people at home. But the real magic trick? When I asked who he worked for, he went totally silent, spun around, and walked off like a magician disappearing in a puff of awkwardness. I had to follow him to the driveway just to catch "EcoShield" on his shirt. If this is the kind of sneaky, boundary-blurring approach EcoShield thinks builds trust... yikes. Maybe spend less time knocking on doors and more time training your reps not to act shady. Hard no. Thanks for the free annoyance. read more

EcoShield Pest Solutions - No Soliciting sign - Pest Control Near Me - Austin, Texas

Beware of this company. It's unfortunate that I did not read all the previous reviews to realize how horrible this company is. First, the salesperson, Jake Alt came to my door to solicit their services. I never called them, never asked them to come and do an evaluation. Jake lied telling me my neighbors had signed up. He used a few names of my neighbors and just assumed Jake was being honest, but in fact, none of my neighbors did sign up for the services. I told Jake we had just had our placed treated one week ago by another company and did not need any new pest control service. But Jake is a bit of a con artist and when I mentioned I did have a problem with grasshoppers in my backyard, he assured me he could help. I told Jake very specifically, I was NOT interested in any treatment inside the house as that had already been taken care of. And Jake told me over and over about what they use to treat the outdoors and how they could help with the grasshopper problem we were having. Being the con artist Jake is, he rambled off different plans and option. Again, I had to remind him that we just had our house sprayed and the company we use, we were happy with and we only contacted them when needed and didn't need an ongoing contract. I was told by Jake that we could cancel at ANY time. I see now from other reviews, this is a common con tactic used by this company to fool people into signing. I think Jake could tell how desperate I was to get help for the outside pest problem, specifically the grasshoppers and he took advantage of that telling me he could get rid of them. So, trusting Jake, I signed up for the service which they tell you they are giving you a "great deal" and waiving the fee they normally charge (again, just a con artist) but yet their fee is exactly the same as the other pest control company I was using. When the guys from Eco Shield came out... first off, it wasn't Jake. So clearly, Jake is just the shiny salesperson who will con you into signing but doesn't actually do any of the work despite his "outfit" which make him look like the person who is actually going to do the work. The two guys who came out looked like they were doing this as a summer job and not really invested in pest control. They went through our house, even though I had told Jake repeatedly we just had the house sprayed no less than 7 days prior. And once they were finished... they started to leave! I asked them about the outside, which is what I was only concerned with, and they said it wasn't on their order! I insisted they check which they reluctantly did. Ultimately, they did come back to treat my backyard but this consisted of nothing more than taking a few scoops of something (might have been flour for all I know) and spreading it out over a few square feet. I live on almost 3 acres and had told Jake I was concerned for my fruit trees and wanted that treated properly to get rid of the grasshoppers. Needless to say, nothing they did was of any benefit. I have used sprays I can attach to my hose I have bought from Home Depot that only cost about $15 that are FAR more effective than anything they did. Extremely dissatisfied, I called to cancel. Well, Jake refused to take my call and stop responding to me. I called the company who told me I was signed up for a ONE YEAR contract! And, if I terminate early, I will be charged with an early termination charge. Never ever did I sign for a one year contract, or I should say, knowingly sign and an "early termination fee" was NEVER discussed. read more

Conned my mother with Alzheimer's into a contract with a three day cancellation window. Pressured her at 8:30 at night into a contract. Somehow got into a gated community. Threatened her with collections for an early termination fee and treatment that she didn't need because she already has service. Called repeatedly and got the same verbiage over and over. Horrible customer service and they have been turned into the AG's office for elder abuse. DO NOT use them! Ignore no solicitation signs and use intimidation factors. read more

I had ecoshield out for an inspection to get a quote to seal the house, rodents have moved in. I got a quick appointment and the inspector only had to drive by twice to find the house. I was underwhelmed by their knowledge of pests and the entire inspection turned from "help me with rats" to "you need insulation and you have termites probably so your house is going to fall down". The inspector walked the yard and pointed out how i needed to move wood piles off the ground for termites... um, the rodents are IN THE HOUSE. I felt bullied as we tried to keep the conversation on rodents and was constantly moved back to wood piles where termites must live. They also wanted me to tell them the other quotes I'd received and what the other services offered from other companies was. Um, no. The quote was also DOUBLE the other companies with less guarantee time and of course... we have to get those termites dealt with or the house will fall down. No. Call anyone else read more

I was told by my door to door sales rep from ecoshield that "you can cancel anytime you want and it's very easy to cancel". I deliberately asked him if I could cancel right after my first service because we only needed one service and he said the only option was to sign up for a subscription and then cancel. This was over a month ago and we paid $200 for a spray/wasp removal (the wasps were never bothered one bit and are still there $200 later). All of that aside, I reached my breaking point today after reaching out to my sales rep and personally asking him to cancel my service 2 separate times throughout this past month. Today I received a text asking to confirm my upcoming service so I texted my rep AGAIN and told him that I wanted to cancel to avoid being charged and after a month of leaving me on read he says "I can only cancel appointments you have to call the office". So I called the office, told the lady on the phone AT LEAST 6 separate times that I wanted to cancel and each time I said it she tried to offer me another deal to keep my service. FINALLY, after 6 failed attempts to keep me enrolled, I am told FOR THE FIRST TIME, that there is a $200 fee to cancel. I have never written a review like this for any company in my life, but I am broke, just like most people my age are right now, and I can't help but feel taken advantage of by Ecoshield. No company should get away with predatory practices like these and frankly I just hope the right steps are taken by the company to make sure none of their other customers get the wool pulled over their eyes like I did. Any company that needs to charge a massive cancellation fee, is more than likely making most of their money through cancellations. What does that tell you about the quality of service you will receive? If you read this whole review and are still somehow considering signing up with this company, I highly suggest against giving them single penny of your money. read more

Stay away! Their service is fine, but canceling is an ABSOLUTE dumpster fire. Like, completely, hilariously horrible. They're nearly impossible to get ahold of, but won't cancel via email -- and when you can get ahold of someone, they say they have to transfer you to some other department which just rings indefinitely with nobody to answer, despite you being within their stated business hours. Then after like a week or two they'll email you saying that if they don't hear from you soon, they'll cancel your account for lack of contact -- great! -- but then they'll actually start calling you! And if you don't answer, they won't cancel your account! What the hell?! And then when you finally make it to the final boss fight where the guy can actually cancel your account, and you tell them that you moved, they ASK IF THEY CAN SERVICE YOUR NEW ADDRESS HAHAHAHAHAHAHAHA And then they have the gall to ask what they can do better. Yeesh. Now that it's over, I'm glad I can laugh about it... but hot diggity damn. Talk about weaponized incompetence. STAY AWAY, it's not worth the grey hair when you inevitably need to cancel service. STAY AWAY, THEY ARE NOT ACTUALLY SERVICING YOUR NEIGHBOR'S HOUSE. And if they are, you should still stay away, and maybe plan a heart-to-heart with your neighbor over their bad life choices. read more

do not use ecoshield. they lock you into a 2 year contract with a $250 early cancellation fee. Customer support is terrible, got calls from two different agents attempting to give me quotes, neither had knowledge of the other. Had to spend a total of 30 minutes on hold and talked with three separate people to attempt to cancel and I have no confidence it actually cancelled. I have no doubt that the people who work at the local ecoshield branch are good people and can help with pests, but the companies business practices are terrible. Look at other reviews on better business bureau. Not sure How yelp still has such a high average. read more

Damian was his consummate professional self, he provided outstanding customer service. With a wealth of knowledg, care, and concern.

Super friendly and always really professional. Marell just came by and did a great job making sure we were covered and protected. A job I would never want to do myself! read more

I generally like the nice technicians so they're the saving grace but man this company has got to be one of the worst companies when it comes to communication. No urgency, constant runaround, lack of follow up, constantly forwarding your call to someone else. Find somebody truly local for your pest control. What's it take for them to take recurring customers seriously? We've been loyal for years and they do not care when I reach out about issues their services were supposed to solve. Not worth it anymore. read more

Damayin was professional, thorough and very informative when I had questions regarding a specific insect. Would highly recommend!

Read what contract they give you when you agree to have the service done. My poor husband answered our door when their solicitor came a knocking. My husband agreed to have the service done and to enter into a quarterly contract, since we are planning to move within the year. When he got the contract, he signed it without checking first, because he is a very trusting man (one of the reasons I married him) and locked us into a bi-monthly annual contract. We didn't think about it again until I was doing our budget and I saw how much we were being charged for each service. I damn near choked at the price. $155 every 2 months? Nahhhhh, we'll live with pests. So my husband called them to cancel and they informed him that according to the contract he signed, if he wanted to cancel he would have to pay back whatever discount they gave us which was $245, but they could switch us to quarterly with a new price that is still very expensive, not $245 but not cheap. I'm extremely disappointed by this situation. I always read my contracts but my husband learned an expensive and valuable lesson today, all because a salesperson, either by accident or on purpose, had him sign an bi-monthly annual contract instead of a quarterly one. We didn't even really have a pest problem to begin with, just wasps, which is an Add on service. So that really sucks. read more

The techs and owner are pretty delightful, but the treatment was rather lacking. My primary complaint is failure to respond to my concerns and the absolutely awful process of cancelling. I mean this was the worst experience ever, the people I spoke with were snarky, rude, and not helpful in any way shape or form. I spoke with multiple "supervisor" from some call center and I was so frustrated with their responses and lack of general communication/customer service skills that I actually opted to pay them $150 to leave their company and declined the "free" follow ups offered given that I already had free follow ups included in my contract to which no one had responded. Terrible, awful experience and went from having no pest issues upon signing up with them to having 27 ant piles and several wasps nest that they could not treat since they were on the second story near the roof. I could say more... but let's just leave it at - awful. read more

I would give them one star if is possible. Stay away from this company, Oliver the sales representative stop in our house and offer wonderful services. After a few services he never reply back and was a hell way try to get out of the contract ( there is a 400 dollars fee for end with them ) The costumer service help us a lot but the damage was already done. I do feel sorry for the workers ( the guy who actually comes to spray out) they are very nice and responsable. I would definitely NOT recommend this company, we are located in Texas. read more

I have a No Soliciting sign on my door. Yet the vendor knocked on my door. I told him I already had someone taking care of my pest control issues. I do not do business with people who are going door to door, you don't know who they are, or if they are legitimate read more

Service provision is ok, but usurious and uncooperative when it comes to flexibility in contract provisions. Avoid at all costs. Per other posters, the sales pitch overplays flexibility in contract arrangements and cancellation penalties. It's a hustle, pure and simple. read more

Our experience with EcoShield was so disappointing that we decided to cancel our contract earlier than the one-year agreement. They were not providing the service that we were paying for. They kept suggesting a follow-up appointment. They couldn't seem to understand that follow-ups to non-existing services wasn't acceptable to us. You have to ask yourself, if they were providing a quality service why do they have a built-in policy to punish people who want to leave? There are too many other good options out there to go with this firm. read more

I specifically told them I was concerned about mosquito sprays because I didn't want the chemicals in my pool. They assured me their guy would only spray along the bottom of the pool so that no chemicals would get in the water. Well I look out the window and see a guy just dumping tons of poison directly into my pool. I caught the tale end of it and I couldn't go outside to tell him to stop because there was poison flying around everywhere. read more

EcoShield Pest Solutions - Dumping poison directly into my pool when they told me the day before they would only spray the ground so no poison gets in the water. - Pest Control Near Me - Austin, Texas

Whatever they spray does NOT work. We had this company for almost a year, and never got to the point where we weren't finding wolf spiders, earwigs, and other bugs inside, and ants outside. Constantly had to ask them to come back out and respray only for it not to work. When we called the last time telling them to come back out and solve the ants in the yard and tree mulch, the man met my wife at our door immediately telling her that he already walked around and didn't see anything... He was rude about it and was complaining the whole time. We had paid them almost $1000 at this point and we are still asking for them to come back out and respray? This was high way robbery. I've had better luck buying from the big box stores and spraying myself. This was a waste of money. read more

WORST CUSTOMER SERVICE EVER!! I called 3 months in advance to cancel my plan as I was going to be on unpaid maternity leave. When the time came, they continued to charge me and denied the cancellation even though it was confirmed by another employee with the date and time. I talked to multiple people and no one had the same information. I tired to make payments and they agreed to that yet as soon as I sent a payment they sent my bill to collections (all for $165) even though I had agreed to make payments and did so. Probably the worst customer service experience I've ever had. I don't even write reviews and my credit is excellent. Go with another company! read more

I am incredibly disappointed with the customer service and general service from this company. If you are a subscription holder I would strongly advice you to cancel ASAP - they do not deliver on the services covered in your subscription. Instead they attempt to upsell you on services that are outside of the subscription. When trying to get a response from their customer service team they do not respond to my emails or provide any support when I called. Hope my review can help you avoid being scammed by this company. read more

I been a longtime customer with Ecoshield and have been really impressed with their service. Their treatments seem to work well and their techs are super knowledgable, friendly, and responsive to questions and concerns. Jason came out today and did another great job treating my kitchen for summer sugar ants. I see some reviews saying scam or whatever; I've been 100% impressed and happy with them for years! read more

Not able to guarantee scorpions or moths, my main issue. When I contacted them about canceling when those weren't helped, they informed me that I had to continue a useless contract for the entire year or I'd owe another $500 for breaking contract. read more

Scam and horrible service. I called in Sept to cancel my service as I was selling my house. They acknowledged the stop service but came back out twice more four months later after I had moved. Despite acknowledging that I had already called to stop service and failing to explain why they randomly came back out months later anyways.... they still had the nerve to say I owed them money becuase the service had been performed. Didn't matter that it wasn't authorized. You'd think they'd see their error and dismiss the charges but nope, they refused and took me to collections. I have never dealt with such a horrible scam of a company. Avoid! read more

Horrible company. 3 times someone new had to come out and 3 times job was done in less then 20 min. One of the guys left my fence open and my dogs got out. One of them broke my fence and deny it. Telling me I should of recorded it. So anyone who hires this company make sure you record them the entire time incase something like this happens. Otherwise they won't fix it. Now I have a broken fence that will cost me more then the service. Customer service is from another state, this is a cash grab company. They give there guys an extra .50 cents a house which forces them to rush these homes and do this horrible job. I wouldn't be surprised if some people get there houses sprayed with water. Absolute worst service I've ever received. Across the board. 1 star customer service 1 star service 1 star customer relations. Just skip them trust me. read more

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Terrible business. They do not show up, they don't do a good job, they lie that you can al cancel at anytime, their customer service Reps do not understand English I do not recommend them read more

Spiders, cockroaches and other bugs came back after 4 weeks. I emailed to get a touch-up service, which I was told was free. When the technician showed up he said it was for a quarterly service (less than 2 months after the earlier service). I explained it was for a touch-up, he called in to confirm and then proceeded to ask me where I had seen the bugs. He treated less than 50' of area and then they charged my card for a full quarterly treatment. I called several times to ask for a refund, which they refused, even though they admitted they did not complete the service. Terrible customer service, terrible experience. VERY shady company. read more

STAY AWAY! Unprofessional service. Misleading sales reps and zero accountability by the company. Not giving the ability to cancel even when they are not able to provide service and badgering the customers I am on the verge of proceeding with legal actions against them. read more

This company will simply overcharge you pad their profits according to my insurance provider. I made the mistake of trusting them to do some work and took their word that their pricing was consistent with the market. When they sent me the quote they conveniently provided no detail of how they derived their pricing. When the time came for me to submit my insurance claim, my insurance carrier told me market rate was 10% overhead and 10% profit. For my $22k job, I finally got an invoice that showed $3.4k in arbitrary "commission", $4.5k in "overhead" and $5k in "profit", clearly money they put in their pocket and way higher than anyone else would charge - per my insurance carrier. They will take advantage of you. Do not trust them. read more

Mario was prompt and did a great job clearing the exterior house of the house from bugs and spraying the bug control solution.

Merrell was very professional, respectful, and did a great job. He was on time and listened to my request.

Agree with other reviewers. Super aggressive sales person (Jaxon) wouldn't leave pretty much standing in the doorway while I had a home emergency. I already knew I was moving and didn't know what my new housing situation was going to look like. Sales guy glossed over the 1-year minimum contract and had me initial while one of my cats was trying to dart outside. Seriously? When someone says, "No, now is not a good time, leave your info and I'll get in touch if I'm interested," it's time for you to leave. read more