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    EcoWater SoCal

    4.6 (549 reviews)
    Open 7:00 am - 6:00 pm

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    Response time

    50 minutes

    Response rate

    50%

    Services - EcoWater SoCal

    Water purification system cleaning and maintenance

    Water purification system repair

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    ERR3700

    First and foremost, I would like to thank the EcoWater team for their professionalism and willingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters.

    YuYan M.

    Jason was awesome! Had a pipe leaking, he showed up on time, super chill, replaced everything quick and even cleaned up after. Really appreciated his work.

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    2 years ago

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    2 years ago

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    2 years ago

    The staff, Kevin Johns, is very nice and helpful. Helped me fix the problem on the phone and is very knowledgeable.

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    3 years ago

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    1 year ago

    Jason was great, polite, on time and know the system well. Highly recommend him. Great experience with service.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    Good customer service in my conversations with tech and back office rep, Sean Dunn. Even better product

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    2 years ago

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    1 year ago

    Great customer service by Jonah Rivas. Helped with the filter replacement process and with purchase.

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    1 year ago

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    2 years ago

    Excellent customer service. Jonah was very helpful, polite, requested appropriate information to resolve the issue.

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    1 year ago

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    2 years ago

    Customer service Jonah was very helpful and friendly with helping me order filters for my Ecowater System.

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    1 year ago

    Jonah Rivas is very good. He is very kindly and helpful. Thank you very much Jonah Rivas.

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    2 years ago

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    2 years ago

    Jason Harrison was my service tech. He was prompt , friendly and solved the issue quickly. Exceeded expectations!

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    Review Highlights - EcoWater SoCal

    Jonah Rivas was so nice and patient he ask me questions to see if I was due for changing my filters.

    Mentioned in 70 reviews

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    Water Purification Systems

    Water Purification Systems

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    Kearny Mesa

    We had an excellent experience with Water Purification Systems (WPS) from start to finish. Daniel…read morewas incredibly professional, friendly, and responsive. Communication was excellent throughout the entire process, and they were always clear and helpful whenever we had questions. The pricing was very reasonable compared with the other quotes we received, and the quality of the installation exceeded our expectations. The team did a clean, professional job installing our whole-house water softener and filtration system, and they took the time to make sure everything was properly set up and working before they left. It's clear that WPS takes pride in their work and genuinely cares about providing a good customer experience. We're very happy with the system and the entire process, and we would absolutely recommend WPS to anyone looking for a water softener or filtration system. Great company and great service!

    Contacted several companies for a whole house water treatment system and a Reverse Osmosis System…read morefor under the sink. Constatine responded very quickly and came to the house to give a quote. He was extremely nice and explained our options without trying to up sale. Pricing was fair and competitive with the other companies we had contacted. We decided to go with Water Purifaciions Systems due to their quick response, great communication, past reviews, workmanship, and their competitive pricing. On the day of install, Constantine and his team arrived when they said they would. Their work was efficient, clean, and custom. We did encounter one issue, but they rolled with it and resolved the issue with no problems. They cleaned up after themselves and went over the system in detail with us. They were patient and answered all our questions. I would definitely recommend Water Purification Systems for your water treatment needs here in San Diego County. Thank You Constantine and to your team.

    Dime Water - Commercial Reverse Osmosis

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    (14 reviews)

    DO NOT BUY from these scam artists. we received one of 3 items we purchased but they claimed all…read morewere delivered same day. Customer service person, Dianne, was very apathetic in trying to remedy the situation. No apologies, no offer to remedy. Basically we were just out thousands of dollars with nothing to show. I will continue to fight this but there are other more ethical companies out there. Buyer be ware. Ryan you are not a reasonable business owner. I already explained in detail what happened and why I reached out a few weeks later (no one was aware that all products purchased came together). I was being patient. Have no idea why one card was declined (likely bc it was over a 7K purchase we didn't call to authorize). we paid immediately with another card. It is absolutely absurd you're accusing us of trying to get something free. We order tens of thousands of products for the businesses we own each month and have never had this happen. Google me, as I asked before. My reputation is solid. You guys failed to deliver 2 products we ordered and made no attempt to make it right. Customer service is a 0/10. period. You'll be getting a certified letter soon. This isn't done.

    We at Drum Plumbing have been sourcing our residential and commercial water filtration systems from…read moreDime Water for all our small and larger-scale construction projects, and they've exceeded expectations every time. Their product quality is outstanding--durable, reliable, amazing selection, ability to create custom filtration and perfectly suited for the demanding conditions for all of our jobs. The team understands the unique needs of the construction industry and they deliver exactly what they promise, when they promise it. Technical support is top-notch, and their proactive communication has helped us avoid any problems. In an industry where reliability is everything, Dime Water, Mike, Ryan, and Dianne have proven to be a trusted partners we can count on.

    All Cities Water Treatment - Matrix 75 high efficiency Reverse Osmosis System

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    Kearny Mesa

    I did a lot of research before choosing a company to install a new water softener and RO. Jaye from…read moreAll Cities was incredibly professional, honest, and kind during all of my quesitons over email. No pushy sales visits or calls. Their prices were competitive and scheduling was easy. Eddie came out to do the install and was super nice! We are quite happy. My hair already feels softer from the softener, the water is delicious from the kitchen sink thanks to the RO, and hopefully our appliances will last longer.

    We had All Cities Water replace a Puragain water filter system that we had installed in 2022. The…read moreoriginal system did not address the hard water issue that we have been having and it continually clogged up, requiring routine (expensive) maintenance to replace the filters. All Cities did an excellent job of explaining the options and going through how a salt-based hybrid softener system would provide the water quality we were hoping to achieve. I asked a ton of questions, all of which were quickly and thoroughly answered. There was no attempt to upsell us or talk us into anything. It was a very low-pressure engagement that made everything much simpler. We ended up going with a hybrid salt system that uses carbon and sodium chloride to condition the water (it can also use potassium chloride but the cost of that is prohibitive at this time). The installation went very smoothly. We were told it would take about 4 hours to remove the old system, install the new one and run a drain line across the garage to the sink. That is almost exactly what it took and the installer was very professional and easy-going. We are very pleased with the system thus far and I would highly recommend All Cities Water Treatment as a great option for anyone interested.

    RelyOn Water - Finished job: a sink and work station for a new hair salon.

    RelyOn Water

    (4 reviews)

    We looked high and low for a water softener system, debating between using a plumber and buying the…read moresystem separately and every option in between. I'm happy we ended up going with a full-service company like Relyon Steven was one of the first people we called because we like their model that offered a carbon filter combo with softening. Steven took the time to come up with a plan that worked for us and met our permitting requirements, submitting all plans, paperwork, and documentation to our city's permit department. He came out multiple times to ensure that the placement of the system would be ideal and check all the boxes. We are so happy with our system and grateful to buy new faucets, appliances, and shower heads that won't corrode! The system is super simple and we know Steven is there to help us troubleshoot anything in the future.

    I was solicited while walking around Lowes picking up stuff for an unrelated project. As per my…read moreusual, I smiled, politely declined and kept walking. While I was shopping I started thinking about a whole house water filtration system since it had been on mine and my wife's mind as of late so I decided to go back and ask a couple questions which led to giving some of my information for a possible home water test. RelyOn Water contacted me and had a rep come out to test my water at my house. We were looking to avoid fluoride in our water and limit further consumption from plastic water bottles. The test proved disgusting and informed me that, even the expensive water filters that are replaceable in our fridge, don't filter fluoride...I was always skeptical of them to begin with. We moved forward with the process and it was effortless. Everyone involved throughout the entire process was absolutely great. They were all extremely professional and truly went the extra mile at every step. Steven went above and beyond on multiple occasions, Johnny was great and Victor did a great job installing. AO Smith/RelyOn Water deserve the recognition. We couldn't be more happy with both the salt water system and the reverse osmosis system. We only wish we had done it much earlier in life. It's a complete game changer.

    EcoWater SoCal - waterpurification - Updated September 2026

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