great service with Jonah, he is very pa with my questions, check my past order history, and recommend what was missing, created my work order, and find the best time to send technician based on my request. read more

Okay, So I want to update this review after they contacted me. I was immediately the very next day. I was offered a free service of all my equipment after they come to change out the filter that should have been shipped to me. I agreed to it and here is how it went: I was told I would get a call 30-40 minutes before they arrive as, I was told a tech and supervisor where going to come by. No call, just a tech that showed up to the front door. He was confused on what he was supposed to do and just said, " I guess I am here to change out the filter". Well since I didn't get a call, I couldn't come home and be here, so my wife who was busy with the kids said okay, since I was the one they talked to. The sheet they gave my wife a receipt for the visit, which had 4 other items on the receipt to me checked. So again the tech didn't read it or was unaware what he was supposed to do. I called and talked to the company and they apologized again and said he would be back and this time he would call. Again no call, just a knock at the door. He came back and I was told that he looked over everything and was out of the house in less than 5 minutes. So I will update the review to 3. read more

Kyle Keehr has been so helpful and professional. I appreciate everything he has done for us and highly recommend both he and your company.!

Very satisfied with my new water system. Joe, Devin and Ray were very professional, polite, patient and explained everything I needed to know to understand and maintain the system. The alkaline water tastes great and the water conditioner/refiner provides a huge difference in the quality of water used for bathing, laundry, etc. I wish I would have installed my Ecowater system sooner. I'm a very happy customer, especially in the value of this system compared to other water systems. read more

Incredibly helpful and always friendly. Love their customer service. Kevin Johns was wonderful over the phone and very informative.

We ordered a water softener and RO system through Costco. They were professional throughout the entire process from the initial visit/quotation to the installation (shoutout to Carlos L. for an excellent job). Admittedly the system may have been on the more expensive side, but I would rather take the extended Costco warranty and a quality product than pay less for a unit from a "quick sticker company". I would use them again for my next house. read more

I bought this system through CostCo several years ago. I have been pleased with both the overall quality and of the support given for the system. Just this morning the person I spoke with, Kyle Keehr was extremely helpful. I still am a very satisfied customer after four years. read more

Kyle was great and helped me set up Wi-Fi on the EcoWater device. Not yet totally sold on the app, though!

I needed new filters for my RO device and Steven could not have been more helpful. He gave me guidance as to how to purchase filters at a more reasonable cost as well. I was very appreciative of the time he spent with me to accomplish this task. Thank you! read more

Ecowater sells expensive water Softener system. It seems like all COSTCO Vendors are overpriced. So do cost, quality, and customer service comparison. read more

Our softener system needed service recently and Ecowater SoCal was just fantastic all the way through. I first spoke with Lesia in the main office and she was so knowledgeable and helpful. We had purchased the system from the prior distributor for our area, who since went out of business, so it took some time to figure out what systems we had and Lesia was exceptionally patient and helpful throughout. After setting up the appointment, she then went above and beyond in sending us a diagram of how to bypass the system in case we needed to take it offline until someone could come out. Chris and his team member came out for the service call, and they were extremely thorough in diagnosing the issue. Not only did they fix the problem we were having, they also took the time to explain how the system should function normally, what to look for if it isn't, how to maintain it properly, and what to expect in terms of a servicing schedule going forward. It was a really impressive experience end-to-end. Many thanks to the Ecowater SoCal team! read more

What's a good website to order salt for my eco water system am looking for great deal or best websit to purchase..? read more

EcoWater SoCal - The system - Water Purification Services Near Me - Vista, California

Outstanding customer service! I've called this company on three separate times and the customer service has always been wonderful.

We had used this company previously in our old home and I didn't realize how good I had it until we moved to our new house and suddenly had to deal with hard water and the drinking water not tasting good no matter what filter I used. I made this a priority to install and so glad I did. Not only was the process simple it I liked that Costco worked in partnership with them to include a shop card with purchase. The sales and installers were knowledgeable and everything came together seamlessly. Working with them in the past with my other house they answer all questions and if you need help they come out and check the system no problem. We are so glad we installed this system in our new house. read more

Marisa was great I was able to order my replacement RO filters I also my be adding a Alkaline filter in the future By the way I dont like the new web site for ecowater very confusing however going to www.ecowatersocal.com works we have had the soft water system and ro sense 2014 and love it Thanks Phil Bovee read more

The customer service lesia is very good to help customers solve the problem and give the information the customer exactly need thanks

Great service. Technicians are knowledgeable and thorough. All functions of the system were verified.

Through Costco, I got the non-salt anti-scale whole house water treatment system and reverse osmosis drinking water system for my kitchen. Bruce was a great no-pressure salesman who educated me on the contaminants found in water in various locations around the county. I wanted to do some additional research on my own, so he left and he called me back exactly when I had requested. I then ordered and scheduled a time for installation. The installer also did a great job. He asked me if I was happy with his work at the different stages. Both workers were great at communication, and Bruce contacted me several times to make sure I was happy with the installation and that there weren't any problems. I did receive a bill from the company that I wasn't supposed to, so I asked Bruce, he checked for me and determined it was a mistake. Other than that, I have no complaints! FYI, it took a few days for the pressure in the plumbing system to get back to normal, but I think the problem might be prevented by opening up a faucet in each room in the house before the water is turned back on. Either way, the pressure returned to normal eventually. I've had the water systems for a few months now, and they're working perfectly. read more

EcoWater SoCal - whole house anti-scale system in garage - Water Purification Services Near Me - Vista, California

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Johnny, our sales rep, was great. He did a very thorough presentation and sampled our water. Our installer Raymond was a true professional! We had an odd configuration in our garage since it's an older home, but he did an amazing job. We financed our system which was through GreenSky (Goldman Sachs), only I wish they offered a longer promotional rate than 6 months for a $7,000 system. All in all, it has been a great experience. read more

I inherited an Eco water softener and RO system when I purchased a home. After calling in to Eco on tow different occasions, I can say that they seem to have outstanding customer support. Jealyn and Marissa both were patient and answered all of my questions. Both of them were very knowledgable of the systems and were able to guide me. read more

I've been meaning to take the time to really show my appreciation for Julie R. who came out and educated me on your services! She was extremely knowledgeable; personable and very detailed oriented which I liked the most about her customer service. She explained how much value I would see over time and she was absolutely right! Everything about the water services is A+ and I would recommend anyone to work with Julie! Thanks again for your help! read more

We have been with Ecowater and using their products for 10 years. It's a great product and every person I have ever dealt with has been awesome! Today Kyle Keehr spent at least 15 min on the phone with me explaining everything and emailed me some helpful information. It's service like this that keeps me coming back. From the phone, to the office, to the warehouse people, to the service people....we have always been satisfied. read more

I had my system installed two years ago. I had a wonderful experience with the entire process. This was the first time I had to call since I needed to add salt and replace filters for the first time so I was calling for assistance. Kyle Keehr was the representative I spoke with. This is something my husband would have handled, however he is no longer with us so I'm having to handle "man of the house" stuff. Kyle was patient and encouraging while assuring me he is here to help. He even said after adding the salt and changing the filters myself, I will feel "more empowered" the next time I have to do it. As a young widow figuring out life alone, I don't think he realized how kind those words were. I think I hid the shaking in my voice. Thank you, Kyle. Your help and reassurance meant more than you know. read more

I'm in a little shock right now. I really wasn't expecting to get the kind of customer service I received. It seems like lately most companies have been sacrificing customer service, trying to save a few bucks... Not at EcoWater SoCal!! Lesia Andrade, should write a book on customer service! Her product knowledge was exemplary, note taking was precise, and her follow up was perfect. I never had to repeat anything, or explain it in a different way, almost like she just read my mind! Lesia has definitely earned my loyalty to EcoWater SoCal. Thanks, Lesia! read more

Had some trouble getting someone to call me back to start this process. But once I was able to talk to someone things moved smoothly. The sales guy wasn't pushy. The installer was on time and cleaned up after himself. The softener is making high quality water. Overall I'm very happy with the experience and would recommend them. read more

Justin was very knowledgeable about our RO and soft water system. He was punctual and changed our filters promptly. He was courteous and answered all question re our system and tankless water heater. Thank you! read more

Marissa was very helpful in assisting us with replacing our filters. She walked us through some trouble shooting and resolved our issue with ease. Thank you. read more

Alex Hernandez is the best EcoWater technician out there. I was trying to replace the filters on my ERO 385 system and he took the time to explain each manifold, what they do, and how often they should be changed. He even fixed an issue when another EcoWater rep sent me an incorrect filter. Thanks so much Alex! read more

UPDATE: Per his request, I contacted Sean and we spoke about my issue. I could not have been more pleased with his offer and his understanding. He was very sincere about wanting to make things right, and I am grateful for that. I am once again a very satisfied EcoWater customer. Thank you, Sean! read more

I called for an install appointment and Marissa ( the customer service manager) was excellent!

I called in and spoke with Alex, he was great! Very patient with all my questions. The tech he sent out was aware of my concerns and took the extra time fixing all my problems. I like how they work as a team and are confident with their water system. The quality of the drinking water is fantastic and I love that I don't need to keep track of refilling the dreaded 5 gallons. read more

We found EcoWater from Costco for their water softener and drinking water services. The salesmen and installers they send out to install and service are very professional and straightforward. We have worked with Justin and Bruce for installing and sales who made the process seamless. read more

Thank you Marissa for your prompt return call and efficient and friendly service regarding our reverse osmosis system during our remodel. We appreciate the care! read more

Been a customer since 2009 and have been dealing with a pressure issue with my home water filtration unit since before COVID. Finally got around to calling customer service to see if they could send someone to help with the issue. Customer rep. tells me it's a $125 charge to do a comprehensive analysis (not sure what that means). I tell her I don't want to do that, I just need someone to help with the pressure since I can only get about 16oz before I completely lose pressure on my unit. She tells me that if I don't want to pay that she can send a youtube video to troubleshoot the issue (which I think should've been offered first instead of the ridiculous "comprehensive analysis of my unit"). I say Ok, send the video. 24hrs later, still no video.. You'd think more would be done to help a customer of 12 years. read more

Dylan did a great job installing our new water softener. He was very professional. Cleaned up after he was done. Took the time to explain all the features. We hope to have many years of uninterrupted soft water. read more

I was thoroughly impressed with the customer service of EcoWater SoCal. When the technician, Evan Pierce came out he was extremely professional and knowledgeable. I strongly recommend this company, their staff and product! read more

The Representative was very helpful and nice, she gave me all the information that I needed.

We were about to pull the trigger on the ecowater softener system. We were especially attracted by the warranty related to house moving: our sales rep told us that for our first move, the system will be moved and reinstalled at the new house completely free of charge (if the move is in-state). If it is out-of-state, then a brand new system will be installed free of charge. However, when we are about to sign the contract. I can't find any language covering this. When I asked the sales rep what's going on, he said it was never put on writing but the company does have such a policy. I am wondering whether anyone else has a similar experience. And to EcoWater SoCal, can you clarify the situation? read more

Marissa was a pleasure to talk to...she may work primarily in the office, but she provided me with great tips & guidance like EcoWater pro technicians out in the field. Thank you Marissa! read more

Roger from EcoWater was very helpful and patient in helping me setup my connection with my water softener and reverse osmosis to my phone. Thank you. EcoWater has the best service read more