They use deceptive practices to drive up the price of service. I don't care how long you make me wait, I'm not paying more than $300 to change a (1) spark plug. $140 diagnosis. $40 plug $85/hour labor. I have been here 2 hours and told them what was wrong when I got here! read more

We have been waiting for a week for a call back to schedule a service. I don't know if they don't need or want the business or just lack of customer service read more

wasted my time by promising me a test drive of a vehicle they "sold" days ago. It was still on the lot with a sales sticker on it. I spoke with 3 different people confirming that the vehicle was available, then I drove out 45 mins to be told it sold days ago. I asked why it was still on the website and they did not know. Worse, there is no way to contact the corporate office and complain. All emails and contact forms bounce back. read more

Brand new 2022 Honda civic broke down in TX leaving son stranded Jan. 3, 2022. General Manager Tom Dempsey told us to fly my son home and they will refund. Still have not seen that money yet. Part not available until March 6. 2022. 4/4/22 still no part nor car nor a response from Honda. Filed claim with Attorney Generals office this morning. Read up on Lemon Laws Honda. This is a brand new off the show room floor with power steering motor issues. Assigned 2 case managers to whom neither answer calls nor emails. This is ridiculous how Honda is giving us the run around after selling us a Lemon 2022 Honda Civic Hatchback. Refund us our money Tom Dempsey, General Manager, Antoine, Case Manager, Delmy, Case Manager, Kristin at Honda Claims and American Honda. BUYER BEWARE!!!!!!! read more

We were happy with everything about our CRV buying experience. Randy was very knowledgeable and efficient. Nick was a great sales manager and explained everything perfectly. We won't go anywhere else to lease. Go see them! read more

Visited the dealership a while back showed my Costco membership card and was never shown the Costco price. Contacted Costco no help. Don't waist your time. read more

My review is long but if you are reading it, it's likely because you have an interest in this dealership. This dealership pushes so hard for 10/10 reviews, yet is honestly one of the shadiest, unorganized companies I have ever dealt with. The only positives I will give this place is I love my Civic and Brian was a great rep. I feel bad that he likely won't get a bonus based on my scores because he does deserve one despite the dealership he works for. Let's start from the beginning. On 10/14 I came in to test drive a Honda Civic Hatchback with the full intention of purchasing that day. They secured my car from another location and were going to ship it to Ed Napleton. I gave them a check down payment and they said they would give me $887 on the trade in of my Chevy Cobalt. Great - signed off on those amounts, signed a "you owe we owe" document, purchased some upgrades from Kim (who was also great) and was on my way in a loaner till my car arrived. On 10/27 I went back to the dealership to start the financial process. Kaamilya was my financial manager. She lays down the document, gives me the process and a "how does that sound?". Well it sounded terrible because they start you off with a bunch of extended warranties and extras without any explanation - just sign here. So my husband and I started asking questions about what each individual item was, slowly eliminating them. We had to ask her to remove anything that was "extra" multiple times. By extra I mean what I hadn't already purchased from Kim Swisher and I did opt in for a tire protection package. After multiple attempts to get her to remove things we didn't want, she had left a $500 Kahu app on the document. Ed Napleton includes this experience package with new/used cars with a whole slew of items (they claim it's a free perk). One of them being a year membership to this Kahu app which is basically a GPS tracker on your car for theft purposes, etc. When I noticed this $500 Kahu charge on my loan paper and stated I thought it was included free with the Napleton experience she said "yes this is how we have to line it out". Which I 100% do not believe as nothing else on the Napleton experience needs to be "lined out". Pretty sure we were scammed but okay moving on. My car trade in was not listed on my document. We confronted her about this, she shifted through paper, clicked on the computer and went out to talk to someone. She came back in her office stating yes it was missed (yes I knew this) and they would give me $500. Again, I signed off on $887 two weeks before sitting at Brian's desk. She claimed this reduction was due to market fluctuation. I would understand that concept had they told me what they would give me for my trade in, but then I took my car home only to bring it back two weeks later to a different price. That's not what happened. I gave my car to them on 10/14 and signed off on the $887. Either someone lost my paperwork or just wants to be a thief but either way I felt scammed on that one too. The very next morning I receive a call from Kaamilya stating I needed to come back in and sign all the paperwork again as the interest rate had changed from 7pm at signing to when the banks opened the next morning. On 10/29 I drove back to Ed Napleton (which is an hour away from my home by the way) to resign everything. On 11/10 I receive a text stating "Hello this is Tom with Honda we just had Honda email me I need you to sign new docs so it doesn't affect your credit. Can you stop by tomorrow?" Yes this is word for word. I never worked with a Tom so I go on their website to see if a Tom even works there. I honestly didn't believe the authenticity of the text. Turns out there is a Tom and he is the General Manager. On 11/11 a financial manager named Thad met me closer to my home to sign the new documents. He did not know why I had to resign which is fine I'll give him the benefit of the doubt as he's doing their grunt work. Today is 11/23. I have tried to call Kaamilya back numerous times to ask a few questions - no answer. I called Tom who stated "he didn't know and was just the messenger, but would get my file from Kaamilya and call me back" - no call back. This is coming from the GM. I still don't have answers to my very basic questions (like why I had to resign on 11/11). I still don't have my new paperwork I signed with the new date, and to add insult to injury the paperwork they shipped me to take to the DMV is my original paperwork from 10/27 (which doesn't have my trade in value on it). Not the signed paperwork from 10/29 or 11/11, which now will likely affect my sales tax I need to pay at the DMV. Speaking of the DMV, when trying to register my car we learn that Ed Napleton has three different sale amounts on three different documents. I had to call and have an affidavit faxed to the DMV to show what the car was even purchased for. Ran out of characters but you get the point! Beware! read more

Matt Bacich was great to work with. I was interested in 3 cars, and Matt had them all ready for me to test drive. No pressure to buy from Matt. However, the waiting process was a drawback. Signing paperwork & negotiations took about 2 hours and financing took about an hour. read more

I filled out an online form for information and a staff member from the front desk called (have her name but won't mention it). I told her I was already working with someone at Napleton (salesperson) and she was short/rude over the phone and hung up on me. Not sure if they make her cold call and she just has to play a game of numbers but was not impressed. I was still in the market to purchase at that point and that was a factor that turned me off to the idea of purchasing a vehicle that treats potential customers this way. I ended up getting a more competitive price somewhere else and was treated better by front staff in the process. Car salesman and manager I dealt with at Napleton were alright but wouldn't match a price I got elsewhere. In the end, I found better overall service and better pricing somewhere else and wouldn't recommend Napleton Honda. read more

Run, don't walk AWAY from this dealer. They give used car salesman a bad name. Forget about the price the have a car advertised for.....they'll be adding $1,000+ shop charge, another $1,000 if you don't finance through them, and $2200+ for an extended warranty you don't want or need. Too many places to buy a car from honest people to waste you time with these bait and switch crooks! read more

We set up appt to test drive a car. The car did not have all the options it stated on the website. Ask the salesman about it, we were told those were options that we could add on....to a used car????? Decided to look at a different one on their lot instead. Test drove it, liked it and said we would take it. Then we find out there are these "hidden fees" of about $2800.00! Not the price we agreed upon, at all. Told this is on all of their cars. Told them forget it. They said they would take $800 off the the $2800.00, so they were still wanting us to pay $2000.00 more than the agreed price. I can't believe our time was wasted on this nonsense. I don't know how this place is in business! We actually found the car we wanted with less miles, more options, 2 years newer and much lower price than they offered at a much nicer dealership. Don't waste your time going here, not worth it. read more

Wow, I really wish I would've read the reviews for Napleton Honda, Mid Rivers before I went there. I would've never gone! The place is so unprofessional, it's not even funny. The first pre-owned car they showed me was filthy, old french fries in the cup holder and all. Not only that, it was literally flashing it had less than 5 miles worth of gas left. This was after they said on the phone it would be "gassed up and ready!"When we asked if the car would be cleaned up before purchasing, they said "that can maybe be negotiated." What??? That was just the start of my horrible experience. I don't see how they're in business, because they really are crooks. The salespeople are pushy, used curse words left and right in an attempt to be funny (so unprofessional), and again tried 100's of times to get us to buy the "Napleton Experience" for another $1000. Literally 6 different people came out trying to push it on us, when we kept saying we'd never use it because we live far away. All the while our salesman Michael would say things like, "You'll get me fired if you don't buy it." All in, we were there for over 6 hours! It was a nightmare. They keep you there and wear you down until they get you to sign what they want. Worst of all, they kept saying over and over our used vehicle was a "Certified Pre-Owned Honda". Well, we purchased a certified pre-owned honda from another dealership 6 months ago. We had zero issue with them. No extra fees, received all the paperwork that day, etc. So when we asked to see the paperwork, and they told us, "Oh, there is no "sticker on the window" or paperwork anymore, everything is digital now", I knew they were full of it. Finally, when we said we weren't leaving without it (esp. b/c they were charging us an extra $1600 to have it certified!), the GM came out apologizing, saying they actually had to hook the car up and send the findings to Honda to have it certified. (So it really wasn't after all!) He was so apologetic, and said he'd send someone to my husband's work the next day to collect the car and have the results sent it. Well, surprise, surprise, NO ONE ever showed up, and we couldn't get ahold of the dealership for a FULL week! No one would return our calls. It's totally ridiculous. It's now been 3 weeks. I spoke with the GM one week ago who told me they had all the paperwork and he was emailing me a copy as we speak. NOPE! Still haven't received anything, either by email or mail. Someone needs to Elliot Davis about this place! read more

Rip-off! I came in because of an auto-recall, and left with a $250 charge! Although I did okay an oil-change, I received a call moments later indicating that a transmission fluid change was also "mandatory." Needless to say, the services performed and charged are QUESTIONABLE. I asked someone to contact me regarding the issue and never received a call. In fact, I got a letter in the mail indicating that I had "turned down" services, what a JOKE! I purchased my vehicle here and will not return. read more

CJ at Napleton Honda was very helpful. He was friendly and helped find my grandma her new car this past week! He took good care of us and made the process easy. read more

Nidal is an exceptional sales person. Although there were some miscommunications during the process, Nidal always took responsibility and rectified the situation right away. You can tell that he not only wants your business today, he will also work hard to earn your confidence that he is the person you will want to return to when you are ready to purchase your next vehicle. read more

The Ed Napleton experience is just a scam I am never able to get a loaner car that I payed extra to be able to get. Next your suppose to get free car washes but that only includes a vacuum and outside watch no washing the inside at all what is the point on the car wash if they are going clean the windows, wide down radio etc my car seemed my dirty when I got it back. Not the mention bought a car from them and they won't even check the check engine light for me cause it's not a Honda what was point of buying this experience when the only thing I got out of it is an oil change and tire rotation. They charged me over 1000$ for an oil change and tire rotation. Don't be like me do not get the Ed Napleton experience it's a scam. read more

This dealership is absolutely ridiculous. Customer service seems like a completely foreign concept to them. First of all, as part of my negotiations to try to buy a car, they essentially told me point blank that they price their cars lower online to lure people in, and then up-sell them when they come in with the "Napleton Experience" for an additional $995. (Keep in mind that their own website claims that this is only an "$899 value"). They then claimed that it was their policy to charge extra for the Napleton Experience to "retain" used car customers, which feels more like holding customers hostage rather than actually retaining loyal customers. They also tried to charge me an additional $1,500 to have the car certified. After thinking we were getting close to a deal at the end of the night, I was told that I would be given a call the next morning. Much to my surprise, they didn't even attempt to call me the next morning like they had promised. I ended up having to reach out to them later in the day. At the end of the day, I'm still shopping for a car, but that's not what's making me upset. I've never really been a fan of the games you have to play as part of the car-buying experience in general, but this place, above all others, feels like they literally don't care about the buyer's experience at all. They actively employ lying and deceit to screw over their customers. read more

Called asking what we can do over the phone, as i'm trying to minimize contact due to COVID. They promise me a "VIP appointment" - the car i'm looking at will be ready for me, they'll have someone ready to appraise my car, and i will only have to deal with one person. That was a flat out lie to get me in the door. I showed up at 7pm for a 7:15 appointment. They didn't have anyone available to talk to me until at least 7:45. The car I was inquiring about over the phone? Not even available. Keep in mind, I drove 30+ miles to get here. They showed me a similar car (at this point, it's well over an hour before I even get behind the wheel) and it took an hour longer after me test driving to even get a quote. And the quote for that car was absolutely ridiculous, almost $1,000 more than the price listed on the website (including what they were offering me for my trade-in). Completely unprofessional. Don't tell me I get a "VIP appointment" with one person when I had to interact and chase down 7-8 different people to get any sort of answer. If I hadn't tracked someone down it would've taken even longer! This place sucks, even if the offer was good I don't want to give them my money. read more

I had the pleasure of working with sales associate Sadiq Ochijenu in purchasing a used Sienna. Sadiq was friendly, helpful, proactive, and very efficient in helping me go through the process. He was even kind enough to tell me about his great experience as a Nigerian now living and working in the United States. I know we have several car purchases in our future, and Sadiq was a great representative of the Napleton dealership! read more

Came here to get a spare key made for my Honda Civic. I let them sell me an alignment for all of my wheels. They come back and tell me I need an eccentric bolt replaced, that it's seized up and they can't align that one tire until it's replaced. The salesman starts going into I need to let them know right now if I want it done so he can order the part and I shouldn't even drive the car off the lot. They wanted $300 to replace the bolt and finish the alignment. I refused and took it to Autotire. Autotire said they didn't know why the dealership would tell me that, that the bolt wasn't seized up at all. They finished the alignment and even gave me a coupon discount on the work. It was less than $100. Anyway, I totally recommend Autotire on McDonald Lane in Ofallon. read more

Went in twice, blown off twice. No one was really willing to help either time. The dealers just treated us like some little kids walking in even though I was willing to pay cash for a car the first time I walked in. read more

Do not buy a car from Napleton especially if using the Costco Auto Program as they use the program as a means to get you in the door and then completely disregard the program guidelines. I went to Napleton Honda to purchase a Honda Civic through the Costco Auto program. I scheduled my appointment, test drove a car and requested the Costco Price Sheet to verify the Costco prearranged discount (all per the rules of the program). Alex Choucri, the Sales Manager would not give me the price of the car without first seeing my trade-in which I did not have with me. I explained that my trade-in was irrelevant since I was going through the Costco program and was guaranteed the prearranged discounted price through Costco and he still refused. Irritated, I went home and came back the next day with my trade-in. After waiting and waiting and waiting (typical car sale tactic), Alex finally came over with his handwritten price sheet offering the car to me at full MSRP and no Costco discount. I asked to see the Costco price sheet no less than 3 more times and was told they don't operate the program that way and there was no discount due to the computer chip shortage. I showed the email from Costco that said I was entitled to "view the special Costco Member-Only Price Sheet which shows your exclusive prearranged Costco member savings" and asked to see it even if it did not show any savings. Yet again they refused to provide it. As I got up to leave they offered to lower the price $700. Clearly they simply used the Costco Auto Program to get me in the door and then tried to sell me a car using the typical car sale tactics while completely disregarding the program guidelines. I complained to Costco and spoke with a representative of the auto program who confirmed that Napelton should have shown me the Costco price sheet regardless of whether or not there was a program discount. Interestingly enough, she confirmed that there was in fact a prearranged discount on the Honda Civic and I should have received that discount in addition to a 15% discount on all dealer add-ons (including the $200 mud flaps that were listed as a dealer add-on - read below as an interesting aside). All's well that ends well. I went to Bommarito Honda to look at an identical Honda Civic. The salesman could tell I was ready to buy and within 5 minutes he offered me a price that was well below the MSRP price offered at Napelton. I noted that he didn't have an add-on for the mudflaps that Napelton was charging $200 for. He laughed and said, "well, that's because the car comes standard with mud flaps on it so there's no reason for us to charge extra." Just another example of how slimy Napelton is. In short, I walked out of Bommarito with the new Civic and a 7 year 150,000 mile bumper to bumper warranty (obtained at employee pricing) and paid less than what Napelton offered me for the car alone (no warranty). And I was in and out of Bommarito within 1 1/2 hours from beginning to end. I strongly discourage anyone from going to Napelton. Go to Bommarito or any other Honda dealer! read more

I had an appointment for an oil change today on my Honda that I bought from them. When I got there they told me I would have a 3 hour wait . I was very upset and asked them why and they said it's just the way they book things now . Then I asked why I wasn't told this when I made the appointment and he basically said he did t know why, just the way it is and they had to much work. So I helped them out and left and won't be going there any more for service or buying cars if that's how I'm treated for a simple oil change. Really, 3 hours for an oil change when I had an appointment? Not good! read more

This place sucks. Giant waste of time -spent the entire day back and forth with still no deal.I would never recommend this place to ANYONE. There are plenty of other Honda dealers in St. Louis that would take better care of you. read more

I bought a new Honda CR-V from here yesterday. Nidal J. was the salesman a friend referred me to. He was friendly, knowledgeable and no pressure. I really am happy I bought from him. Thank you very much, Nidal! read more

Ed Napelton Honda is the most crooked dealership I've ever dealt with. I spent 3 months dealing with getting add ons that were paid for actually added on to my sons car. Then my daughter (against my advice) ordered a brand new 2023 from them, told multiple people at Napelton before she ordered the car that she was paying cash for it, and 3 months later when it finally came in these pathetic thieves tried to jack up the price $5,000 (yes you read that right $5,000) from the price she agreed to ( and had in writing) because she wasn't financing through Napleton. Needless to say she told them to keep the car. She went to multiple other dealerships (two of them said "so you got the TRUE Napelton experience lol) and ended up getting the car she wanted with an upgraded package for the original price of the car she ordered from Napelton. RUN FAST from any Napelton dealership. Napelton Automotive Group was sued by the Federal Trade Commission for $10 million just a couple of years ago for scamming people and they are still doing the EXACT thing they were sued for. Buyer BEWARE! read more

If I could give less than one star I would. Advertising fraud at its finest. Make it mandatory to purchase an extra $983 Napleton experience that I had no interest in. $199 to do paperwork. 4 different people called me in one day to let me know the car was still available. Yeah I know cause you didn't except my reasonable offer. Walked away after 45 minutes of going back and forth knowing my bottom line. Actually raised price $2000 more than advertised cause the fine print wasn't advertised. Bought brand new from them 12 years ago so much for loyalty. Would not recommend.. read more

Edit: I went in for my free oil change and tire rotation and paid additional to get my wheels balanced. After I drove on the interstate it didn't feel like they had balanced my tires so I checked and was able to verify that at least one of my tires hadn't even been rotated. It sounds like they are trying to make it right by calibrating the balancing machine and redo the rotation, and it doesn't sound like it was intentional. More likely they just put the tires back on in the wrong order accidentally which is far better than not performing the service at all, but still, that's what I paid them to do. I went back in and got them rotated and balanced again. But they rotated straight front to back, not across like the owners manual said it should be done. I even asked why they did it this way and I was told "That's how everyone does it." Well that's not an acceptable answer so I'll find somewhere that rotates them properly next time or do it myself. I won't be returning here again. Once you give this dealership your money, don't expect them to help you or return your calls. One of the purchase documents I needed wasn't provided to me and I had to call 3 or 4 times before I finally got a copy of the form I wanted. Additionally, I tried to cancel an extended service contract that I decided wasn't worth the money. I went in to cancel and filled out a cancellation form (after trying to call them a couple times) and when trying to follow up with the accounting office to make sure my paperwork went through, they told me the person at the accounting office didn't work there and to wait ~2 months for the refund. Well, 2 months later and there's no sign of a refund and upon contacting the dealership, it appears that they "lost" my cancellation forms. I know other people who have done the exact same thing and the dealership "lost" their cancellation forms as well. After calling again and speaking directly with the accounting office I was finally able to get my refund. read more

We just had an excellent customer service from our salesperson, Allison. She was professional and charmer with us.

Price listed on the internet for an odyssey was $32,503. I had a 2012 odyssey to trade in. The offered me $4995 for my trade (way under value keep reading). You won't believe this .... after my trade and after they added all the BS fees the cost was OVER $34k. Yea. You read that correctly, it was higher than advertised price even with a trade in. Almost 2k over the internet price, plus my van! One more thing, they would not give me my van keys to leave. I had to ask 6,7,8 times I don't remember. I was furious when I left. The worse experience I have ever had at a stealership. Oh, since Ed Napleton will be reading this, we traded in our van for another van 2018 with low miles as well. Price was at the very low end of Blue Book and they gave us 10,000 for our trade. We will never step foot in Ed Napleton Honda to purchase again. read more

If I could give this place zero stars I would. They use super shady practices to make more money and are extremely dishonest. They'll make you wait forever and then say they have no ability to do anything, you have to talk to somebody else who says they can do nothing. Don't even bother making an appointment it doesn't matter. They definitely take advantage of people and don't care if you're happy with the service or not. We came into see the car we saw online, and when we finally talked to some finance guy his starting price was $3000 higher than the online listed price. It's just insane. read more

My wife took our 2019 CRV in for the final oil change which was part of the Ed Napleton experience. Of course they up sold her on some stupid oil additive. This place is nothing but rip off artists. Our first oil change involved driving into the service department. They have sensors mounted at the door way that are suppose to check the cars alignment. Of course the system identified a problem with the alignment. I didn't trust them and did not allow them to work on the alignment. We had no alignment work done by anybody but somehow on our second visit there is no longer an issue. I wish there was a way to put these type of operators out of business. Not sure why Honda allows them to represent their vehicles. read more

Parts department was terrible. Tried to get a part a few minutes before closing (6pm) on Friday and the person behind the desk, who was useless, was unable to help. I'm a veteran recently transferred from Korea and I told the gentleman I just needed three minutes to get to the store but he refused sell me a relay for my A/C so that I could drive to base. Not recommended! read more

I have bought numerous cars via phone this is by far the worst experience I have ever had in my life. Called them agreed to a price asked if they had any additional fees. They told me a 199 documentation fee. Called back and said I would pay that fee and be in this afternoon to buy it. Offered to put a deposit down and they told me it was not necessary. Got there and they wanted another $995 plus had the car wrote up to another buyer. Unethical and to me a classic bait and switch tactic. read more

Don't waste your time here. I will never buy another vehicle or get my car serviced here. I have had nothing but problems. Bought my Acadia from them 9 months ago and it was in the shop for a month. Would call for an update and the rep would tell me they were working on it all day, my husband called 10 minutes later to ask a question and was told no one was working on our car the technician was on vacation. It has been lie after lie...from selling us warranty's that really don't cover what they tell you they cover, 4 weeks of back and forth about what's really wrong, being told it's normal for the entire car to shake when hitting the brakes at high speeds, and when you finally pick it up the tire sensors are on with barely any air. Just keep driving read more

Horrible place, never buy a car from here. We were promised a gas card because they wasted our time and said they had a car at their dealership for us to test drive and it wasn't there (We drove 45 minutes). We decided on a car and haggled in price. We got a better deal but it took them multiple days to get the car and paperwork to us. I'm 9 months pregnant and told them we needed a car as soon as possible because my husband and I both have jobs and a toddler and instead of making us a priority, they took 3 days to get our car and paperwork to us. The car was given to us with a 1/4 tank of gas. read more

Ive posted my reviews and they are taken down, so I'll just say here, Bend over before you walk in and be prepared because that's what your going to get. Want to know details contact me I'll tell you, better yet I got screen shots of what I have posted that hasn't been put on their reviews, so how many other reviews do you think aren't being put up that weren't positive experiences. read more

I seriously urge all the @Honda lovers not to trust any of the calls/messages you receive from Ed Napleton Honda on any offers because they adopted cheap marketing strategy. They will say anything to make believe they have the best offer for you and invite you to visit their store and when you go there they will tell you that the offer is not valid or there is no such offer available. Here is my story: I received a call from someone who claimed to be the Director of Ed Napleton Honda and promised that they exclusive offer and invited me to visit the store and when I visited the store I was shocked to know that person wasn't the Director he is just a sales (on call) guy! I asked the store personnel how can he claim like that the answer is even horrifying as he told me it is Business strategy!! #BanEdNapletonHonda read more

Nothing short of horrid. We took our Odyssey in for routine maintenance. While my wife was waiting, a Napleton employee was driving our car from the repair bay to the customer pick up when he was hit by some kid driving a monster truck. Of course, they never informed my wife until after the police arrived. The girl at the service counter told my wife "your car has been in an accident and the police are here but we can't let you out of the service area until you pay for today's repairs." On top of this, Honda insisted that we should file the claim on OUR insurance--no matter that a Napleton employee was driving it. The service manager is a crook for suggesting that. I will NEVER buy my next Honda from such a corrupt place. Buy your Honda from a dealership that has integrity. You won't find it at Napleton... read more

We had looked online and found the car we wanted. My husband went up on a friday to look at the car and met with a salesman. We made an appointment with the same salesman for that next day on saturday at 9 am so I could see it. We got there around 8:45 and had to wait until 9:30 for our salesman to come down because everyone was in a meeting. We test drove the car and loved it and decided to move forward. The car was listed for $14,995 and when we got to the part to sign the paperwork, the total amount was over $17,000. We asked why and were told there is a $900 charge for the "Napleton Experience" which includes free oil changes and random stuff that nobody who has insurance needs coverage for. We were told we could not take that off, even though we aren't going to use it because we live over an hour away. Our salesman was very pushy the whole time. We were very clear with our budget and kept trying to get us to look at more expensive cars, upgrade things, etc. He was very impatient with our questions and kept telling us everything would be fine and not to worry about anything. While we were waiting to talk to finances (for 2 hours), we were waiting at the salesman's desk and he kept getting up every time he saw a new potential customer and went to talk to them, but told them they needed to wait a few minutes because he was already with a customer (us) and motioned to his desk. This customer left. He actually went out on the lot with another customer to look at a car, tried to show the customer a more expensive car, and he got mad and left as well. He also kept bragging about how many cars he has sold since he started working there and literally told us the number, and how he is making pretty good money there. We thought all of his behavior was very disrespectful, rude, and unnecessary. We ended up paying the $17,000 anyway because we really loved the car and were in desperate need of one. That being said, instead of leaving happy with our new car, we left very angry and frustrated with our experience. We might have had a better experience had we met with a different salesman, but that wouldn't have changed the mandatory extra $900 you have to pay. Everyone was very nice and helpful and friendly besides the pushy salesman. I will never buy a car from here again and I do not recommend it to anyone I know. read more