Napelton Honda was the ninth dealer that I went to in one day. As you can figure out I was very tired. When I arrived I was immediately greeted with a friendly face and quick service. Seeing I was tired they gave me a Starbucks coffee. My salesperson was Mayssem, a polite young man who was patient and listened to me. When we talked about vehicles and what I wanted they had the very car I described in the color that I wanted, that was a small miracle. The next day I took my wife and she loved the CR V Hybrid. Since buying the car the dealership has repeatedly reached out to us to make sure everything was perfect. They say "Welcome to the Ed Napleton family" and they mean it. read more

Ed Napleton Honda - Honda CR V 2021 - Auto Repair Near Me - Saint Peters, Missouri

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Got a car here recently and Robert H. is my new go to guy. I seriously recommend everyone looking for a car to stop by and see him! Best experience I've had. read more

Read and take these reviews seriously. I have taken my car in for a tire low pressure light on back in September. The light came on again in November then again this week. Well, in September Ed Napleton's service department sold me a new tire saying that was the reason the light came on. So today they told me again I needed a new tire. The tire I had replaced in September had a plug in it. WHAT? So come to find out, they plugged my tire and charged me $218 for a new tire back in September and now want another $218.50. Not Cool Ed Napleton! read more

They are taking advantage of the current supply chain issues and adding a $5000 market adjustment to their new vehicles. This is on top of all the other fees they charge. I bought a new vehicle yesterday for over $6000 less than they quoted me! They can keep their fees and their vehicles. It pays to shop around! read more

I wish I could give 0 stars. They will charge you all this extra shit without even telling you and having you sign random pieces of paper and tell you they mean one thing and they mean another. I have been trying to get a refund for the "napleton experience" that is so great it costs you $1,000!!! I have been trying to get that for 3 months. Stay far away for these scam artist. read more

Don't even waste your time with these clowns. They stall and then try to pull the ROPA-DOPA on you. They try to move numbers around to fool you and leave you sitting and waiting and basically trying to get you to give up and accept their sham. I gave them a second chance after they tried to ROPA-DOPA me on a Ridgeline. Went to Bomarrito and had a wonderful experience and bought a car. I should have followed my instincts after the first time. Shame on me. read more

Felt like they stopped caring once they got my money. Was overcharged on my extended warranty and tried to reach out to Napleton for help but was ghosted instead. still never got resolved. be wary, they gave a terrible offer for my used car and tried to add on all sorts of extra charges. don't agree to anything extra read more

worse car to buy now . bought my 2007 and 2014 honda when it was the. Castle Honda. I went again to this car dealers to purchase 2019 but ended up going to another dealer because the price they gave me was to freaking nigh . recently, I went again to this dealer to buy 2023 model of CRV but I was told they had to add $5000 above the MSRP that was quoted on line by Honda because , accordingly there was chip supply shortage. yet Honda official website never said anything about expected marked up . to add insult to injury , the sales guy said that Toyota had $8000 marked up price thus he was giving me a big $3000 savings. this is their tactics . I ended up buying in another dealer which never imposed any marked up price. the out of the door price was MSRP on the official site , taxes , and interest from Honda finance in which i was qualified. read more

First I have to say, I don't generally write reviews, but my visit today to this dealership really stung. 1st. I was greeted by a gentleman that was helping 3 customers at the time, and I felt that not one of us where treated with any respect as to if we would purchase a vehicle with him today, poor customer service thanks Ben. 2nd. I specifically told him the three deal breakers for me and he couldn't even relay that to any of the 4 sales managers that came to me and said they where going to be the ones making my deal happen. 3rd. The 3rd. Sales manager that came out to me, sat a piece of paper down on the desk in front of me that had a price of 25k for the vehicle that I came to look at that was listed for 21k. So all the add ons that they decided to try and sell me today, could have been time saved had the salesman communicated what I wanted. After that, I told the sales manger I wasn't interested anymore, he then proceeded to tell me I didn't have to do those things it was optional. 4th. The car is priced on the internet for 21k it says that it is certified but the shop bill, certification, and all the other things the sales manager tried to sell me was an additional charge to the car! Now how can you list a car for a certain price and then get charged more for the things that's listed under the price it's listed for? Answer: this is how they get you in the door, I had reservations on driving out to a dealership almost an hour away because every place I looked, napelton had a lower price, now I see why, all the additional add ins that they try to stick people with! 5th. The final sales manager that came over to take over for the other one that tried to sell me the "additional things" was probably the worst, he must be considered their bouncer, he was the most rude, couldn't even do simple math as he called it. Told me that I was going to need to come up with another $50 a month which even at his price for what I was asking was not even close to $50 a month. The sad part is they didn't even try, the sales manager said " I'm not even realistic". I know that I came into this dealership with an unrealistic number, but, that's because dealerships try to be unrealistic to the customer! I put my three things that I ask for down on the table to see if they will work to get me their best deal or waste my time, I don't want my time wasted and I don't want to waste theirs, they came back with 25k and nothing else! 3 hours of my life I will never get back thanks again Ben. I will never return to a dealership that has napelton on it ever! read more

Ed Napleton Honda - SUV, price, lies - Auto Repair Near Me - Saint Peters, Missouri

Like so many other reviews, if I could give 0 stars, I would. Do yourself a HUGE favor and don't step foot in this place! I know that with the current used car situation, you may feel like you have to deal with them if you find something there you like. I was in this situation last fall after a car accident and my car was totaled. I know that good used cars are in high demand and hard to find. However, the process was HORRIBLE. The process took over SIX HOURS!! The finance guy was a huge part of the problem in that he slipped in charges that were not explained and outright lied on the income piece of the finance papers. He knew that I and my parents were so tired and extremely hungry that I didn't have any more fight left in me. I'm strongly considering going to the MO attorney general's office over this. Do yourself a favor and go ANYWHERE else!! read more

been trying for FOUR days to contact them by phone. they never pick up...apparently they don't care about losing business

DO NOT SHOP HERE! If I could give this place zero stars I would! My daughter went to purchase her first new vehicle and the HRV sticker price said $27,000 after some negotiating they came to an agreement. When she went to sign for the car she saw the sales price was $33,000 not the $27,000 sticker price. She was so mad, not one time did they tell her the price of the car increased, Not Once! And they wouldn't have if it hadn't been noticed. These people are a bunch of crooks and took advantage of a young girl. DO NOT SHOP HERE! read more

I sent my sister and brother-in-law in with a fair asking price on a new Honda Odyssey. I had worked out a price ahead of time. I work in the industry so I know what a fair price is. Cody worked with them then turned them over to Nick the sales manager who was sent to talk to my family when they refused to pay Napleton's additional destination fee. a fee which was not included in the price we had negotiated. Nick, a manager, got angry, tossed my pregnant sister's keys back to her, and told the salesperson, "Get them out of here!" WOW! I've sold more cars than I can count in my days but I've never seen a sales manager toss keys at a pregnant woman asking for a fair price. Unprofessional and ridiculous. Your invoice on an Odyssey LX is about $28,000 after destination fee and holdback; we asked for $1700 back of invoice. We were going to buy your warranty for a $200 markup. And you lowballed the trade by $1000... math isn't hard; that's only a $500 loser. I take bigger digs than that every day. Not sure why you got so offended that your prospect knew what they were doing. ‍ I guess you get angry when you can't hold gross?... Remember, angry salespeople are bad salespeople. And people who are rude to a pregnant woman are just trash. My entire family is done doing business with you. Bye read more

I felt like it was a high pressure sales to begin with. I wish I would never have bought my car there. I know most places are having trouble keeping employees, but I called three times in the last week to get my car serviced and had to leave a message all three times. I never did receive a call back. Finally got in touch with them about 10 minutes ago and the employee I spoke with was very rude. I live an hour away, and was told there would be a loaner car when bringing my car in for service. This is the first time I've asked for a loaner in the 19 months I've had the car, and there's no loaners around, and they don't know when they'll have a loaner. Frustrating! read more

Sarah was super nice about everything. There were repairs needed to the car that should have been pictured in the listing, to be fair it was a used car but I would have liked to not have to drive back up here to get that repaired but oh well. read more

They have always taken good care servicing my civic! Friendly staff and clean environment

Absolutely one of the worst buying experiences of my life. I went in to buy my first dealership car and had a strict budget and told them I wouldn't do anything above a certain price. We agreed on a price for a car that needed a pretty thorough detail clean. When I signed they had changed the price to $20 more a month and didn't explain why, it's on me for not reading the final number after a verbal agreement, but still that's pretty scummy. If that's not enough to get you to not go here, they did a horrible job detailing the car, crumbs, stains, and a smoke smell. I brought it back because they said they would do a better job and I come back to ONE (1) stain removed and a new dent in my door. After bringing it up a second time to get this straightened out they agreed to pull the dent out, fix any other blemishes on the outside, and actually get the car professionally detailed. Long story short the car didn't get detailed well again. Among even further inconveniences, the paper work for someone else buying the car was still in the glovebox when I received the car with all this persons information and details on how the car was returned to the dealership. Complete nightmare. read more

I was looking to buy a new Honda CRV EX. I called this dealership due to them having one on their site. I set up an appointment and was getting ready to head out the door (I live over 60 miles away) and I got a text that the car had not yet been delivered and they would let me know when it came in. They called 2 times on that Friday and never left any message. Well I called them back on wed to asked why they had called. The girl that answered the phone told me they called to tell me that new car was in. So I had her verify 3 times that it was on the lot before heading out there since it is about 120 miles round trip. She assured me it was in stock and we set my appointment for an hour and a half later. When I get there, I asked for the sales manager that she told me to ask for - and low and behold I was told that car was sold the previous weekend!!! they said they don't know why she told me it was in stock and they are sorry for my wasted time and long drive. Lol and he hands me a $20 gas card to "help out" with the wasted gas. I'm not a fan of being lied to and I can promise you, I will NEVER go back to that dealership! read more

worst customer service. get ready to sit and listen to a recording. made appointment to take Jeep in and had to cancel. good thing I didn't drop off , they didn't have me down anyways. gal on phone who transferred me talks so fast then guy who got on acted like he didn't give a shit about my bussness either read more

I contacted Ed Napleton about a used car they had listed online. I live a ways away, so I wanted to know what the "out the door" price would be... Well, they tack on $495 for "Admin" fees and $1499.00 for maintenance on every car that get in, according the sales person... so about $2000 more than the list price. Wow! I still can't believe any place does business like this. They also got angry with me when I said I was going to sell my car outright instead of trading it in, because their trade in value was too low. They literally said, "why should you buy a car for wholesale and expect to get retail from your car?". They were more than $1500 the KBB trade in amount for my car (low end of Kelly). Again... wow. Stay away. read more

Don't go if you're a young, they'll assume you're young and dumb and try to take advantage of you. My husband and I went in on a Thursday to look at a van listed online for $24,400. After test driving it, I simply asked if it was certified, they said it can be. Next thing I know the offer paper comes out saying over $28,000. What?! They added miscellaneous shop fees for $1500, I asked for a list of the work done and they printed me the CARFAX not the maintenance done. Certification fee (without first telling us how much it would be), Honda experience of $995 and of course the expected $199 dealership fees. We went there expecting our negations starting point to be $24,400 not over $28,000. I was shocked. We were ready to offer lien $20,500, and end around $22,000 or somewhere in the middle. Ya know, negotiating with listed sticker price? I explained I've done my research, knew what the car was worth, knew my budget, and did not appreciate this treatment or them trying to take advantage of us. Tried to tell us they have the best priced cars for 300 miles & I explained I have found deals within 300 miles, but they were closer so we came here first. They then tried to them offer us the car at $24,400. I replied that would be paying sticker price and few people pay sticker price for a car. They said they'd talk to the their GM and call us in the morning. I said we are going out of town in the afternoon but if can make something happen. Great, we'd love to come in before we leave. But no call happened. Today is Tuesday, and also last day of the month. Our salesman calls my husband and asks "last day of the month, what can we do to get you in the van?" He replied, bring it to the budget and deal we wanted, closer to $22,000 or $24,000 including the certification and Honda experience. Salesman says okay let me call you right back. Great! He calls back saying IT WAS SOLD TODAY FOR $21,500! Awesome! Thank you for admitting you tried to get a five pounder on us, just like I called you out on when we met on Thursday. Just because we are young and have young children, doesn't mean we are desperate for a car, am in a rush, haven't spent all my free time researching vehicles or ooh and best yet, don't know people in the industry who have told us how to not be taken advantage of. Update! Salesman just called because he "misspoke" the car sold for "$25,000" and "can [we] please take down the negative review?" Keep in mind this was also after he confused my husband for a customer he sold a car to a year ago. And forgot to add Saturday I named dropped that I couldn't ask for someone recommended to me because the name was sent to me after this salesmen already went to get us the car to test drive. I told him the name and he claimed to not know the person and this salesman we were working with is the "third most senior person there". The person I name I was referred turned out to be training director. Then, suddenly after getting the assistant manager involved, he suddenly know exactly who I was referred to and goes way back with the training director, they're super tight. give me a break. This entire experience has been a joke. I have a feeling most of these positive reviews get some type of discount. read more

We made an appointment to see an Acura which they have a good advertised deal right now. Everything was fine until the discussion of the payment. The salesman basically say there is a package called Napleton experience that will come with the car for 900. I did not want it and he says the package was already included and used with the car so if we want to buy it we have to purchase the package which make the total price of the car average to even more than the market. So make sure you got the Out of The Door price from the saleman or they will cheat and take advantage of you by putting their "Experience" package in for 1400 more in the monthly payment as well as other stuff. Very bad business. Beware of their cars that already have the "Experience" package come with it, the package itself is overpriced, nothing worthy. RESULT: After calling the manager, he told me that the Napleton Experience package is included in the description as well as add up the price on their website. NONE OF IT WAS TRUE, their website said nothing about the Experience package price include in the advertised price as well as the True Price on Truecars.com upfront price. DISHONEST PEOPLE. Then, he said he would talk to a higher manager about the price and call me back. NEVER CALL ME BACK. They ended up increase the price for 1000 more now to include the package deal on the car on their website and other online car sale such as cargurus, cars. Very dishonest people. read more

I purchased a car from Ed Napleton on November 16th 2019. I had pre approval through my credit union but was forced to reapply for a loan through the dealership which profited the dealership with a additional $200 processing fee. I was also forced to purchase a $995 "Napleton Experience" that I repeatedly said I did not want. I was not given any title, loan paperwork or the second key fob when I left. I was told the aforementioned items would come in the mail the next week. I contacted the dealership and my sales person directly every week for three weeks. I was told it was coming or they were waiting on financing paperwork. Eventually I was completely ignored. I contacted the Missouri Department of Revenue at the end of the third week and was told the dealership never even attempted to register the car in the state of Missouri. The car was registered by someone in Pennsylvania and not by Ed Napleton. It wasn't until I got a lawyer involved that the dealership attempted to get the title and get it to me. The title and all of the paperwork was ready with 2 hours. I had only 1 business day to get my title before facing late fees. read more

Worst car experience I've had. Called and checked stock and inventory. I then drove two hours and they changed the price. Would not recommend. Go literally anywhere else. read more

Marco R. was very helpful and patient. Answered questions well and did his best to get us what we wanted!

I wanted purchase a car over the internet today! The sales personnel were very polite. However, after 2 requests, I was told that the manager was to busy in getting me the final quote. 24 hours later I received the same problem. I guess that since I live out of state, my money isn't any good! I wish the owner would read this!!!!! read more

Was seeking solution for my new HR-V with only 3800 mi. for A/C that cools to only 50 degrees at idle per two thermometers in the center vent - not enough to keep cabin cool when 95+ outside. Advisor didn't even know what Honda specs for it were. Said it sounded cool to him, could not find specs. I told him my brother's '20 goes to 40 degrees, but mine only gets that cold at 1800+ RPMs. I suggested he call a technician and ask. Said to check it they'd charge me to diagnose if found to be within specs. It was a catch 22. For a new car? Wrong. Called American Honda that responded back saying there's no charge to find out the problem. I wouldn't take my car back there for a flat tire or buy another Honda. I found the service incompetent and uncaring. read more

I had a really great salesperson, Marco. He was very accommodating and professional, as well as friendly. He really went above and beyond for customer service. I give the company 5 stars and Marco Riccardi 100! read more

After purchasing a used car from Ed Napleton Honda, I received numerous phone calls informing me that the car sold to me was never inspected by Ed Napleton Honda. I setup an appointment for 10 am on one of the following days. On the day of my appointment, I called to confirm the time and was told that no appointment was in their system by two separate representatives. I am underwhelmed by the service at by Ed Napleton Honda for two reasons. The dealership put the burden on me to drop the car off for an inspection that was supposed to be performed prior to selling the car, and when an appointment was made, the appointment never made it into their system to ensure my time and their time was not wasted. I am glad I called to confirm instead of driving an hour to get there to be told I didn't have an appointment. I will not be purchasing another car from any Napleton Group dealership. read more

To be very honest, we got off to a rocky start after buying our daughter a used car on 8/24. The car we bought had some underlying (major) issues that we were not aware of so we began having problems with it within days. The GM reached out to me and we were able to resolve the issue in a favorable way. Our second salesman, Mike W, was thrown into our situation without being involved in the initial sale but he was very easy to work with and I would recommend everyone seeking him out to buy a car from. I have bought a ton of cars throughout my life so I am very aware that sometimes things just happen so I do not personally blame them for anything other than not relaying to us that they had already had it looked at by Hyundai and knew it had some of the issues. We had a stressful couple of weeks but it all worked out in the end and for that I am grateful. read more

Looking to purchase a new car and they bring me to multiple used cars. Waited 20 minutes for sales person to get keys to the new cars. We have tried multiple times to shop at this location and every time we are disappointed. Never again will I be visiting this location. Frank Leta Honda will be my forever choice for shopping Honda. read more

Well it's now been over a year and after waiting for that call when Honda Motor Company would have a fix for a noise that has been bothering me from a cold start since I bought it has been found out and pin pointed. Kim, the service Dept manager, who more than once promised it would be fixed at no charge and I would've called, has never reached out. Last September I spent over 2k dollars in the shop and was told it was repaired, and it wasn't. I have since been working with Annette, she is a great rep and told me they would call as well. However,she has never followed up. I would hope when reading this posting someone will contact me and make things right, however, if not. I will be going to the media with this and let them handle it. Sincerely, James L sedwick As of 2 moths after this posting, on January 2, 2017 I traded in this car and at the best dealership in St. Louis. No, never heard back from Ed Napleton. I went to Bommarito Honda, told them about the noise I had when starting engine, they stated Ed Napleton, could have fixed this problem a long time ago, if they had wanted too, however, they are known for this type of service Dept issues. It's been a year coming up in a few days and I love my 17 Accord Sedan. Service has been free on my car, oil changes and tire rotations. Again, I will never purchase another vehicle from an uncaring, unresponsive dealership, like Ed Napleton! read more

They use deceptive practices to drive up the price of service. I don't care how long you make me wait, I'm not paying more than $300 to change a (1) spark plug. $140 diagnosis. $40 plug $85/hour labor. I have been here 2 hours and told them what was wrong when I got here! read more

We have been waiting for a week for a call back to schedule a service. I don't know if they don't need or want the business or just lack of customer service read more

Do not go here for car repairs!!!!!!!!!!!!!! Repeat, do NOT go here.. again.. if you go there, and have a bad experience after reading this, it's your own fault. Go to Len's Auto repair in Cottleville (Not a paid endorsement, just a fact. They are good and honest.) or any other honest mechanic. DO NOT GO HERE. I took my car in because there were two recalls that needed to be done. The car was also was way overdue for a valve adjustment. I thought, why not have the dealer do it?! The experience before I took it in was fine, a few phone calls.. I dropped it off, the next day it was "done." I had to call them to find out it was finished, but I was told it was "done".. When I picked it up, it was literally like puling teeth to get them to tell me what they did to my car. I got a bad feeling about it. I received a generic email from Kim Herr their (male) service manager asking about my experience. I sent a lengthy email to him saying I did not have a good visit. NO REPLY. I got a generic email from corporate Honda asking the same. I replied. NO REPLY from anyone. I kept getting calls and mailings from them, I called them to have them stop sending them to me, especially since they couldn't even return an email. I was having some issues with my car before.. And they continued after taking it to Ed Napleton. I did NOT take it back to Ed Napleton because what they supposedly did, would have HELPED my car.. not hurt it.. Well I ended up taking it to Len's Auto Repair in Cottleville.. After numerous tests, they determined the valves were WAY out of adjustment. As if no one had touched them.. hmmmmmmmm.... They fixed it, and it is running great! THIS WAS ONE MONTH FROM WHEN I HAD TAKEN IT TO ED NAPLETON. If you know about honda engines and valve adjustments, you know if it was done right.. it shouldn't be out of spec in a month. After speaking with Kim, with Ed Napleton, on the phone.. It was determined I would get a full refund. I went in the next day and waited well over an hour because he wasn't there. They finally got a hold of him and he approved my refund. 100%.. Now I don't know, but if they couldn't do my valve adjustment.. did they even do my recalls? One of them was for my air bag....I'm going to check with another dealer to find out if they did it properly. If they didn't.. That will be quite a story, won't it? read more

Brand new 2022 Honda civic broke down in TX leaving son stranded Jan. 3, 2022. General Manager Tom Dempsey told us to fly my son home and they will refund. Still have not seen that money yet. Part not available until March 6. 2022. 4/4/22 still no part nor car nor a response from Honda. Filed claim with Attorney Generals office this morning. Read up on Lemon Laws Honda. This is a brand new off the show room floor with power steering motor issues. Assigned 2 case managers to whom neither answer calls nor emails. This is ridiculous how Honda is giving us the run around after selling us a Lemon 2022 Honda Civic Hatchback. Refund us our money Tom Dempsey, General Manager, Antoine, Case Manager, Delmy, Case Manager, Kristin at Honda Claims and American Honda. BUYER BEWARE!!!!!!! read more

We were happy with everything about our CRV buying experience. Randy was very knowledgeable and efficient. Nick was a great sales manager and explained everything perfectly. We won't go anywhere else to lease. Go see them! read more

I purchased a 2018 GMC Terrain on July 19, 2021 with 25,000 miles. The process was confusing and misleading. I had prequalified financing ready to go and a KBB trade estimate for my vehicle. The "trade inspection" consisted of a representative walking up to my van, opening the door, and checking the odometer. They didn't even drive the vehicle. I was offered $1500 less than the KBB offer, but told that they could get the final price and monthly payments where I needed them.......they came out to $150 more than I had wanted. On top of this, I'm told that the BS service/admin fee which is not broken down and rolled into the final cost of the vehicle, included new tires. The 2 tires on the back are different brands than the tires on the front so I'm not really buying that. They also said that this fee included taking care of repairs that the vehicle needed prior to sale. My brakes failed me last week, I had to have the car towed to the nearest GMC dealership, and I' told that not only is the vacuum brake booster blown, I also have a bad throttle body. My out of pocket cost is $550 because only the brake booster is covered under the power train warranty. I've now gone without my vehicle for a week and it will be another week before the repair is done. I would think this service fee that is tacked on would have included repairs that popped up after a diagnostic reading, but apparently not. I'm now pretty much SOL and out $550. The vehicle also had less than 1/4 tank of gas in it when I left the dealership and I live 2 hours away. It was also not detailed other getting a wash and running a vacuum through it. I had to stop and fill up the tank and come home and clean the car myself. I have never experienced this before at a dealership. read more

Visited the dealership a while back showed my Costco membership card and was never shown the Costco price. Contacted Costco no help. Don't waist your time. read more

wasted my time by promising me a test drive of a vehicle they "sold" days ago. It was still on the lot with a sales sticker on it. I spoke with 3 different people confirming that the vehicle was available, then I drove out 45 mins to be told it sold days ago. I asked why it was still on the website and they did not know. Worse, there is no way to contact the corporate office and complain. All emails and contact forms bounce back. read more