I needed my bumper replaced and got two estimates…read more National Shop. Parts = $338.14 Labor = $ 1,107.00 Total = $1,445.14 + tax Lake Bluff Auto Body. Parts - $268.28 Labor = $615.10 Total = $883.38 = tax The Chain/national shop charged more for labor and included parts that did not need to be replaced. Customer service and quality of work at Lake Bluff Body Shop is flawless. They even washed and cleaned the inside of my car. I would not hesitate to use them again and highly recommend Lake Bluff Auto Body to anyone who is sick of being taken advantage of by big box chains. Save money, support local family owned business and know you are being treated with respect. All by honest, hard working individuals. Support local, family owned businesses and save money.

I can't say enough good things about Lake Bluff Auto Body. They did fantastic work fixing my car…read moreabout a month ago, and the experience from start to finish was seamless. Recently, I went back in with an issue on my side mirror, and once again they completely exceeded my expectations. The repair was done in about 45 minutes, and I was back on the road in no time. What really sets this shop apart is how quick, honest, and reasonably priced they are. It's rare to find an auto body shop that combines high-quality workmanship with integrity and efficiency, but Lake Bluff Auto Body truly does. They clearly care about their customers and take pride in their work. I would very highly recommend Lake Bluff Auto Body to anyone who needs auto body repairs. You won't find better service or more trustworthy people anywhere else! Your vehicle is in good hands.

It took Sherry over a week to get back to me only to say she still hasn't talked to the mechanic…read morewho diagnosed the issue. Horrible customer service. Wound up taking it to another place in Mundelein who fixed it within 24 hours.

Great communication throughout the repair process. Friendly and responsive to all my questions. Top…read morequality workmanship. Don't go anywhere else.

I was referred to Allanson by my fleet company after reporting damage on a company car and filing a…read morepolice report. When I arrived, I asked an employee to walk around the vehicle with me. Instead of doing so, he told me, "I know exactly what you're doing. I'm calling the fleet company--I work for them." I found this response surprising and unprofessional, so I left and reported the interaction to my fleet company. I went to a competitor who immediately reviewed the entire vehicle and is now handling the repairs respectfully and thoroughly. Due to the interaction at Allanson, I won't return in the future.

This is the perfect place to go if you want to be shamed for being autistic and then told it's your…read moreown fault that you lost a full day of work from an allergic asthmatic reaction to the air freshener they didn't ask you about before dousing the inside of your only vehicle in it, preventing you from using it for a week. Charles said I did it. That I spilled something. I don't keep liquids in my car. And I don't use anything than smells like the inside of a 50c Car Wash. I also don't know how I could have accessed my own car in their shop without my keys or keys to their building, and then doused the inside of it with a fragrance of my own possession- a fragrance which prevents me from being able to breathe. But that's what Charles said happened. Because "they don't use any air freshener at all." Even though that's not what the receptionist said.

Had an accident and went to Platinum as they are a preferred body shop with American Family…read moreInsurance. I got my vehicle back in about 2 1/2 weeks, which was fine as there was extensive damage and waiting for parts, etc. They did miss two things which I paid for myself later, a leaking strut and leaking coolant. They didn't catch that. But outstanding service nonetheless!!

Cookies!!! When you check out you get a package of cookies! Really good cookies too!…read moreOK now to the real review. I was very happy with the service at Platinum. I was rear-ended and this is the shop State Farm suggested. The front desk person there was awesome! She is professional, warm, and welcoming. I went for my estimate and to get scheduled. It was 3 weeks out which I wasn't thrilled with but accepted. They told me it would be 3 days and it was 2.5 days. Nice! The work performed was perfect!!! Plus I had a few scratches that had nothing to do with the accident. They fixed those at no additional charge. So nice! All that and a bag of cookies! LOL

Hello im very happy with this company. My work car had a minor low speed accident while backing…read moreout of my home driveway. The estimate was done in 2 hours and I brought the car in the next appointment day. The car looked brand new when I received it back and they amazing-ly reproduced custom graphics and cleaned the car inside and out washed windows vacuumed. That alone took some effort and I am very great ful and happy with the service. Top rating.

This place was the BEST place I've been to get my car fixed. I got into an accident and they were…read morevery efficient and communicative throughout the whole process !! Ed is the best person to go for fixing cars. I really appreciate him and his team.

Ray does amazing work, the quality is impeccable, I highly recommend this business for anyone…read morelooking to get one brought back to life. We needed quarter panel work done. Worth the money spent thanks Ray, The Johnson's

Ray (owner) is an honest gentleman and pleasure to do business with. He is a master at his craft…read moreand takes care of customers highly recommend Artur

Service, value and quality were amazing!!! Isaac is the…read morebest!!! Definitely will be a lifetime customer! Thank you!

Worst experience! My Audi S5 was backed into by a large…read moretruck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work. The truck that hit me had State Farm and they agreed to cover the damage. After about 8 weeks and $16,000 they told me to come pick up my vehicle. I had someone drop me off and went in to get it. It looked really nice on the outside and had a full detail. Problem started when I got in and started to drive off. The car was pulling to the left...hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one was willing to drive me. Problems continue; Apparently my car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all. So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it and they thought I had taken the car home and brought it back days later. When I spoke with the adjuster at The Ultimate Shop she told me that there was nothing they could do. State Farm had now denied this part of the claim and they would not call them. They told me that they had sent over all the pictures and estimates and after that they wash their hands is it. Told me that I NEEDED to calm State Farm to get this resolved. So I asked the owner of The Ultimate Paint Shop to call me to discuss this. She called me back several days later and told me the same thing. Another week goes by and I have called State Farm many times I get the claims person who tells me they are not going to cover and I need to return my rental. At the next day. A few days later I call again and eventually get a manager on the phone who tells me that they will cover it but that they don't have any pictures and no estimate for repairs. She tells me she will call The Ultimate Paint Shop to get that information. Another week goes by and State farm gets the estimate that I sent them but still no pictures from The Ultimate Paint Shop. They are asking me why I drove the car home if it had front end alignment issues. I tell them I did not. They say they will have to investigate more. I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it. So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their $16,000.00 check

Great, amazing quality work. My car looks brand new. It was almost a total loss but thank you Tony…read moreand everyone at his shop. The work they did compared to the other estimates I received I thought were very reasonable . they keep you posted on the progress of your car and a great thank you again to Tony.

Good customer service. The prices are a little high if you are ok with that. Went in for a wheel…read morealignment. The job was done good, no issues with the job done. Prices are excessive every shop like this one.