5 stars! Natalia at City Sports Concord is an absolute gem--patient, empathetic, and incredibly…read moreunderstanding with my brother's schizophrenia. She handled his unique decisions with such grace, respect, and wellness-focused care during our visit, making a tough situation feel supported instead of judged.[citysportsfitness] It's rare to find staff this attuned to mental health challenges; most people just don't get it, but Natalia created a safe space that reignited my brother's love for basketball--he used to play all the time but has been stuck at home lately. Her actions meant the world to me as his caregiver, motivating him to get active again instead of sitting idle all day. She deserves every praise and promotion--truly 5-star exceptional! Thank you, Natalia!

For a while I though $40 per month was a good deal. However, I'm starting to think I'm paying too…read moremuch. Many machines, sinks, and hydration stations are broken. The good news is that the rude front desk person is gone. I've seen employees vaping while working.

Great Gym, helpful staff. They newly remodeled and added a turf area for floor exercises.read more

As a personal trainer and health and wellness coach, I've been to a number of gyms across the East…read moreBay, and Vim and Vigor genuinely has the potential to be one of the best in the area. Unfortunately, my recent experience with the manager makes it hard to recommend right now. I was billed twice for my membership due to what appeared to be a billing error on the gym's end. An associate worked with me to resolve it, and as far as I knew, the issue was fixed. About a week later, however, the same double-billing issue happened again. When I brought it up with the same associate, he advised me to speak with the manager directly. A few days later, I sat down with the manager and explained the full situation: I had been charged twice, an associate had already tried (unsuccessfully) to resolve it, and I was now dealing with the same problem again. Throughout the conversation, the manager came across as visibly disinterested and annoyed. When I jokingly suggested we could call it even if I just grabbed a protein shake from their fridge, he responded with, "I don't see why you think you're entitled to one. It's not my problem." When I explained that I felt entitled to a refund -- both because the double billing was their error and because the issue persisted even after I'd already sought help from an associate -- he flatly refused. He then told me he intended to write up the associate who had tried to help me, which frankly felt like retaliation for the associate simply doing his job. Afterward, I mentioned what happened to another staff member, who wasn't surprised at all and openly referred to this manager as the "worst manager" they'd worked under. This gym has real potential, but as long as this manager is in charge of handling member issues, I don't see it living up to it. I the meantime, I recommend UFC Gym, 24 Hr Fitness or even Planet Fitness. I sincerely hope upper management takes note and makes a change.

One of the better and well maintained commercial gyms I've visited! You can tell how often they…read moreclean and fix equipment because the water filter was new and nothing was broken! Pretty rare to see all the equipment working in a gym, and members re-racking their weights. Shout out to the GM (Michael H.) for the great hospitality and kindness!

The place looks very new and is huge. There's lots of equipment. Just about every machine is…read moreduplicated. It was 4th of July weekend and not crowded at all. The gym and locker rooms are pristine but a lot of members just drop their towels on the floor rather than place them in one of the many hampers provided for that purpose. Also, I noticed a lot of members skipping the wipe down after using equipment. it's okay to wear workout clothes in the sauna, which is unsanitary. It's used as a gym annex with everything going on from shadow boxing to Bikram yoga. Not a very relaxing atmosphere. Those are the issues that kept me from giving it 5 stars. In addition to the sauna, there's a steam room that seems to be a bit more calm. Other than the few issues I described, it's a great place to work out.

Training with Gabrielle has been such a positive experience. From day one, she really listened to…read moremy concerns, my goals and took the time to understand what I want and need. It never feels generic or rushed everything we do has a purpose. One thing that really stands out is how organized and thoughtful she is. She created a clear, structured day-to-day plan for our sessions and even shared an Excel sheet so I can easily see and track what we're working on. Being able to visualize my progress keeps me motivated and accountable, and it shows how much she genuinely cares about helping me succeed. Her approach is incredible. There's absolutely no pressure or intimidation just steady encouragement, positivity, and motivation. She knows exactly when to push me and when to adjust, which makes every session both productive and enjoyable. We have fun, we laugh, but we also work hard going from lifting heavy to even heavier weights that I never imagined I would be able to do. I feel stronger both physically and mentally. On top of that the studio is not crowded. It's truly one-on-one, and the focus is completely on you. The entire team at Studio Flex is incredibly friendly and welcoming. The environment feels supportive, comfortable, and uplifting, which makes showing up something I genuinely look forward to. I'm so grateful to be training here and would highly recommend Gabrielle and Studio Flex to anyone looking for a supportive, motivating, and results-driven experience.

I feel so fortunate to have found Gabriele at StudioFlex. I have had many injuries and resultant…read moresurgeries over the years, so there are a lot of limitations on my exercise. As a result, I had all but given up trying to reestablish a routine. My back has been an issue for decades and I thought that I'd tried everything - chiropractics, physical therapy, massage, acupuncture, accupressure ... you name it. I'd resolved to just live with the nearly constant discomfort and occasional debilitating spasms. However, Gabriele has changed my perspective by focusing on carefully building core strength while not aggravating other issues. She listened carefully to my problems, asked about my desired outcomes and she designs each workout specifically for my physiology and my state of progress. I can't say enough good things about her adaptive approach and positive energy!

First things first--credit where credit is due. I came in with a question about an unknown charge…read moreon my account, and the assistant manager handled it like a professional. Broke it down, explained it clearly, no games. That's how customer service is supposed to look. Now... let's talk about Kat. Because baby girl, what exactly were you doing? While I'm having a private conversation about my account, here you are, neck craned over like a nosy neighbor in the window, staring at the computer screen like it's Netflix. Newsflash: it's not your business, it's not your account, and it's not your lane. You're not helping, you're not contributing--you're just lurking. Weird. Annoying. Unprofessional. And if you're that bored? Here's a wild idea: instead of playing Inspector Gadget with members' personal info, maybe pick up a rag, put down that iPhone, and start doing the job you're actually paid for. Wipe down some machines. Rack up the stray weights. Make the place look like a gym and not a storage unit. Because right now? That TikTok-scrolling energy is not it. Sale Assets, tighten this up. One employee showed me what good service looks like, and the other showed me exactly what unprofessionalism feels like. I'll let y'all decide which one you want representing your brand.

Bad customer service. They're horrible at communicating and getting back to you for membership…read moreservices. The guy Chris at the front desk. Regret signing up with them and have tired multiple times to get a call back from someone from their team regarding question on my account. Just bad communication. They need to train their team members better on communicating and getting back to people.

Very clean and well maintained. Jacob at the front counter is very friendly and regularly sweeps to…read moreout weights away and clean up the space.

I really like this Planet Fitness, love the layout and machines here, cleaner than most gyms I…read morehave been to, really kind and attentive staff, a bit sad I had to leave and went to another gym closer to my home. Would definitely recommend this Planet Fitness.

Amazing gym open 24/hours is a plus love it easy going gym it got everything i need no sales people…read moremembership prices very reasonable month to month no contract very organised equipment up to date very clean

This gym has really intelligent and welcoming owners, and the community that comes here is…read morelaser-focused on working out. You will meet some very experienced lifters here and many are happy to give you advice on diet or form. You can tell the machines are all stocked by people who actually lift because every single one is top notch. It seems like recently word has come back out that this place is the spot to lift in Concord, as I've noticed it's been getting busier over the last few months. With that being said, even at 6 pm I never have trouble finding a free machine or bench. Unfortunately (not sure if this is correlated) prices have gone up and a monthly membership is 80 dollars, and this is just to lift. Of course it is cheaper if you get a 3 or 12 month membership, but I can no longer personally justify spending so much on a no frills gym.

I like the gym. The quality suits the cost. I appreciate there is enough machines to suit the…read moreamount of users, even during the busy times, considering people check different levels and sections of the gym when certain areas are busier than others. My main gripes are: -Facilities seem to be down often, taking a good while to be repaired. Whether this be the pool heater, sauna, or steam room. It seems like something is always out of order. -Re-racking weights. This is the worst gym I've belonged to for this specific category. I know it's difficult to get people to put weights away after use, but this gym specifically is completely out of order with this. I'm surprised whenever I approach a machine that does not have plates already on it. Overall a good gym for the price, but quality with facilities and gym ethics could get much better.

i loved this gym and it was literally just around the corner from me. I was a member since 2010,…read morebut after COVID my fee just kept going up and no matter how many times I tried to reach out to their corporate no one ever got back to me. Front desk personnel was no help either all they can say is that there is nothing they can do. With the cost of living going up and having to make cutbacks in order to stay on budget I just couldn't do it anymore. I finally decided to cancel my membership after being loyal for so long and join a different gym a little bit further away. I wish that this establishment have the same loyalty to their clients and would do whatever it took to keep long tern memberships alive. To me fitness is a lifestyle and I had planned on doing this until my body can no longer physically do it anymore. It's disheartening to see that this establishment which I thought was all about family in providing a good long term relationship would care a bit more, but I guess all they really want is to up the cost of their fees and don't care if you leave. If you don't mind paying a lot for your membership and don't care about loyalty and want to support an establishment that will never respond to you and show they care then join this gym. But just so you know there are a lot more options in the area for much less with better equipment and people that actually shows you they care.