they are extraordinary! They are polite, timely, and truly stand by their work. It's wonderful to…read morehave a repair place that you can trust. I certainly will not go anywhere else.

This place is legit! They're a friendly, professional, and super responsive team. Took my car in…read morefor an oil change. I waited about an hour and they did a thorough inspection too. Also, the oil change was on the house which was super generous and unexpected! I trust that they won't try to upsell or prescribe unnecessary services down the line. Recommend!

Chris the manager was excellent. And his staff, Troy in particular, was amazing. I had tire…read moreissues and thought I would need 2 new tires. That's what was quoted by somebody else. Well, I just had one new tire put on and had my tires aligned. The team there saved me hundreds of dollars. I cannot say enough great things about the service I received from the team. I will definitely go back and have them do other work for me. It's so rewarding to find an honest and efficient team.

An 8AM appointment to change the oil, top off the fluids, and rotate the tires on my 2012 Subaru…read moreturned into a two-day ordeal. The mechanic first came back with more than $3,000 of proposed repairs. As none of these was critical, my son, who was waiting for the car, asked for an itemization and to please proceed with the oil change/fluid top off and tire rotation. I am a My Car Club member, which means I paid for the oil change only. Cost was about $65. As my son was leaving he was called back because they forgot to rotate the tires. Back inside for that. Then when my son started the car he noticed the low oil level warning light was on. Back into the store a third time, where he was told not to worry, the light would turn off on its own. Had I been there, I would have said "At the last oil change, Virginia Tire charged $165 to "reset" the low oil light - what gives?" But I was not there. And so my kid drove around for the rest of the day--about 40 miles--with a low oil warning light that did not go out. When I arrived home that evening, I had to move the car and noticed the warning light. I shut off the car, let it sit for a bit, and pulled the dipstick. The dipstick was dry, except for oil at the very bottom. I looked under the car for a puddle of oil. I did not see a puddle, or even a spot, but what I did notice was a broken wire dangling near the oil filter. I also noticed the fluids had not been topped off. Referring to my Subaru owner's manual, I learned the low oil warning light comes on when the oil is down 2 quarts. This, then, was concerning. The next morning I called Virginia Tire. I was told I had to get the car to Springfield. If I didn't want to drive it, I could get a tow. As a My Car Club member, Virginia Tire would reimburse up to $100 for the tow. The tow cost $130. Now, I had talked to at least two people at the store before sending the car down on the truck, so they were aware of the low oil concern. And when I got there, the clerk confirmed I was the guy with the Subaru oil change issue. I was therefore shocked when the mechanic hopped into the car, fired up the engine, and drove it into the repair bay, low oil warning light and all. I exclaimed, "Hey, that car has no oil!", but the clerk said nothing. I watched the mechanic pull the dipstick and the bunch of employees who crowded around the car. Then I was escorted to the repair bay. The mechanic said there was no problem, the car had oil. I looked at the dipstick. It was still dry, with a little oil at the bottom. I said, "No, it's not ok, this car is way low on oil." Then it got weird. The manager reiterated there was no problem. Someone else insisted there was oil on the dipstick. I ran my thumb across the dipstick where there should have been oil and showed them there was no oil on my thumb. What about the low oil light? Then the mechanic raised the car and removed the drain plug, and oil came out. The clerk said "See, it has oil!" I agreed it had some oil, but not enough oil. The mechanic then explained how he knows how much oil to use. The manager even brought out a book that showed how much oil my car takes. I already knew from my owners manual, the four cylinder model takes 5 quarts, but the six cylinder--which is my car--takes 6.9 quarts. The book showed two numbers, 5 quarts and 1.9 quarts. The mechanic pointed to the book and said "I put 5 quarts of oil in the car." The manager responded "You have to add the 5 and the 1.9." Then there was an awkward silence. After that, the mechanic refilled with the correct amount of oil and pulled the dipstick three times to show me that it had oil. I was glad it had oil, but more so that it now had the correct amount of oil. The mechanic then went over the proposed repairs. I asked about the broken wire, which did not appear on the itemization. He said the wire was broken when the car came into the shop and he didn't know what it went to. Before I left, the mechanic took responsibility for misreading the oil capacity, which I appreciated. During check out, the manager and clerk said nothing about the mistake. I asked, "What if my car has problems because it was driven on low oil?" The manager gave me his card and said to bring it back. I thought he could say that because Virginia Tire would never take responsibility for repairing or replacing the engine of a 14-year old car with 110,000 miles. Not including the my time, the $65 oil change ended up costing me just over $100, including the overage for the tow, plus the cost of a new oil pressure sensor wire harness to replace the broken one. I will replace that myself.

The Mobile Mechanic is great. I had them do a pre-purchase inspection. He responded pretty much…read moreimmediately and was able to schedule the inspection the next day. After the inspection, he sent me several photos and explained what he saw. He even gave great advice on how to negotiate with the dealership. I will definitely call them the next time I need any service.

Mobile mechanic was hired to inspect a vehicle up for auction online. The response was very fast…read moreand flexible on schedule. HOWEVER, the shining review given was very erroneous. I was told it was in great condition. I purchased the vehicle and after taking delivery, the local Lexus shop in my town put it up on the rack and showed a lot of rust, and virtually all after market parts throughout. What did I get from the inspection I paid for? Fast lotta nothing. And a rust bucket full of junk parts. Beware.

The last time I was in there, it appeared that ever single mechanic had been replaced. I used to…read morebring my vehicle here for inspections because they were always good at pointing out the real safety hazards as well as things I might need to be concerned with but not nessessarily a safety issue. This last inspection was different. I could hardly understand what the man was saying and while his english wasn't bad, he was difficult to understand. He did point out a number of things I should be aware of but I just didn't feel like I had the same service I used to. It was rejected (horn was broke duh.. should've checked that..) but I decided to have it re-inspected somewhere else after having a garage go over it. (Merv's garage is great). It's an antique 1993 Jeep that looks it. After the garage fixed stuff the first inspection missed, the Jeep passed... but it wasn't at that station.

Charged twice for same purchase!! Rude & incompatible! I need to file paper proof of double…read morecharging. I went there on Saturday, from afar! They charged me twice for the same purchase. First I had to swipe my card for the gas, but after loading, it (the POS) told me to go to the cashier. The cashier told me that my payment is not made, so I need to give my card to her. She took it and swiped it again. In my bank statement, I found that I have been charged twice. Now I called him, they said they will call me back later after figuring out what happened. Didn't hear anything from them, then I called after two days. This time they said that, I need to take the bank statement back to them with bank seal so that they know that it was authentic. They cannot check their transaction list, since they have too many transactions. I need to travel back to them with that piece of paper. They were very rude and didn't even say sorry at all.

If I remember correctly, Brian saved my life! I was in the process of preparing my car for a…read moretrade-in and ended up stranded at the gas station next door. I walked into Jiffy Lube desperate, and Brian immediately assisted me with no problem. He also gave great advice for my car struggles and made sure my car was a beauty before heading to the dealership. I'm about a month late to share this but had to make sure I left my review. Give that man some PTO!

This place is a cut above all the rest. The customer service is outstanding! They are quick,…read morePolite and full service. I came in for an oil change on my work car. They are very well versed with fleet billing. I don't pay for this. But the value is extremely amazing. They clean the windows. Top off fluids. Fill tires. They very quick. You get to sit in your car during service. I plan on taking my personal vehicle here. When it's time. I am very particular about my personal car. So that's saying a lot. I have been to a few jiffy lubes and quick oil change shops. This blows them all away.

First of all shout to Elizabeth! She works the front desk, her communication skills and customer…read moreservice is over the top. Overall, this shop was amazing. Pricing is fair and quality of work is superb. Great communication between the shop and front desk as well. They provide detailed pre and post inspections. If they offer a service and feel like is overprice talk to them and they will find a way to work with something more managable. In our experience, we decided to go somewhere else to get our brakes done and the quality and pricing was a complete failure from the other place where we decided to get the service from. This resulted in wasted time and broken parts from something that was supposed to be "cheaper." But because of their detailed pre-inspection both times that the car came in we were able to get this resolve. I felt like Premier Auto were pretty transparent from the beginning, especially with being a woman, there is always the fear of being taken advantage for this reason. I highly recommend this place. Great jobs guys and I will make sure my husband keeps coming to you in the future for any car related issues! Thank you for working with us and ensuring our experience was pleasant from start to finish!

Best prices!!! Replaced a car battery in 36 minutes, same day. Called ahead and they fit me in at…read more4pm! They are in an industrial park, office is upstairs next to Starline restaurant. The garage itself is downstairs. The owner used to be a Mercedes dealer mechanic. Battery price and labor were lower than everyone else in town. Waiting area has WiFi. Look for 7608 on the side of the building. Car runs great. Thanks!

Steve is amazing and he's very knowledgeable, Always great customer service when I take my vehicle.read more

Received excellent services for my 2010 Honda Civic EX-L with Steve (Owner): hod replacement…read moreheadlights, oil change and alignment. Great value for service rendered. Thanks Steve!

If you have a Japanese or Korean used car, they're the specialists if you don't want to pay…read morestealership prices. Service is done on a first come first serve basis, no appointments required. They'll be honest with you about the work you need and don't need. Waiting area is clean and has cold water, and coffee. So far they've done a a/c compressor replacement, transmission fluid, and an oil change and I plan on continuing on taking my 10+ year old Toyota to them because I trust their care and attention. Thank you, K&B!

I felt I could trust them to be honest immediately. He told me what was needed now and what could…read morewait. Enjoyed the friendliness and openness.

A tire on my car went totally flat near the Springfield Mall less than an hour before the shop…read moreclosed, and I was 40 miles from home. The team was great and replaced the tire while I waited, even though they were about ready to close. Price for a replacement tire was reasonable. I am soooo thankful for them!

I bought the lifetime wheel alignment plan and when I lifted my truck, had to upgrade suspension…read morecomponents as well. When I went back to get my wheels aligned they charged me the full price. What is the lifetime wheel alignment, if it's not a the life of the vehicle? There was no clause in the original contact stating that all parts have to remain OEM! Had there been, I would not have bought the lifetime wheel alignment plan, knowing that I was going to be doing upgrades along the way.

Just a normal Friday -- being in dire need of new brakes bc I have to go out of town for a baby…read moreshower the NEXT DAY ... mind you, I left my car overnight, Thursday night, at the shop I now USED to go to. I've been going to the Shell off Backlick rd for years -- and for the past couple of years, I *have* been thinking that it's gotten a bit expensive, but I've never had another option so... I've stayed. This changed when I got the estimate for new rear brakes and rotors...and I thought ehhh.... Nah. Thats looking like they're trying to up charge me. And this was confirmed by my bf and his mechanic dad. So in a pinch, my bf had gotten some work done there in the last and I thought, Why not?? Let's go there and see what they say. Not only was this Mr. Tire FAST in their quote back to me, when everything was said and done, I BASICALLY paid a good 300$ less --labor and all--than I would have if I had gotten my stuff done at the Shell (If I get my breaks changed, I probably shouldn't be charged individually for the brake fluid flush....) So I thank the Mr. Tire for this. They got themselves a new customer!

Terrible service. Car was done and sitting in the parking…read morelot over an hour and was not told until I walked up to counter to ask if it was done. Manager on duty didn't care when I approached him. Do yourself a favor and go somewhere else for your alignment.