Service & food has deteriorated during the past few years, but after tonight I will not wager dinner on those odds ever again. Called in a pickup order at 9:07pm for 2 burgers med well with no mayo.... Not surprised when I picked them up they weren't cooked to order- girl behind the counter handed me a filthy knife "to check it'".... COVERED IN MAYO. Seriously? Just ONCE can an order be made correctl?!?
Just asked for a new bun for both, but by the time I got that (was the only person in the place) & the 5 min drive home, realized both were soggy & disgusting. I understand that new employees make mistakes- spent two decades in the restaurant industry- but if you can't remember the temp for 2 identical burgers & place the order incorrectly, don't place the blame on me!
Nonetheless, called back & kindly asked for them to remake what I had ordered. I was put on hold for over 10 minutes (now it's past 10pm) & back on the road again. Arrived to pick them up & again I'm waiting. 10:30... 10:40... Finally, a girl with a horrible attitude hands me one burger. This time no soggy fries nor onion rings I paid for, just a burger- and when I asked for the rest of the order she looked at me like a deer in headlights- ARGUING that she didn't know- even though we just discussed this order on the phone; For some reason none of them could seem to get it right! Is this what customer service has come to?!?!?
At that point I explained while I was waiting on the phone to replace the order my husband had thrown his burger away- so what does she say? She's charging me AGAIN FOR THE ORDERS!?! Absolutely ridiculous! Kayla, or whatever this miserable woman was named has NO BUSINESS being in the customer service industry!!! She's pushed away another 10 yr+ customer, for what I just had to deal with was absolutely ludicrous! I don't know what her problem was, nor do I care- NEVER AGAIN will I be yelled at by someone whom I just paid for dinner & drove twice to get it- then refused to hand me the order I paid for! The manner in which she spoke to me was shocking- I am appalled & disgusted.
When I asked her for a refund, she actually laughed... Upon FINALLY returning home with the 2 thrown together burgers, neither of us had any type of appetite. The combined behavior of the girls behind the counter was appalling, abusive & hostile- absolutely ridiculous & unacceptable. I've never encountered such childish behavior, but more incredibly- I'm not shocked. She (Kayla?) also refused to refund me. The 2nd burgers (plain-lacking the French fries and onion rings I had paid EXTRA for) looked no better- so neither of us would risk eating them- not to mention she claimed SHE prepared & cooked the burgers- while she also worked the registers? When she emerged from the kitchen she had her hand in the box moving the food; also had no gloves, no apron, nor any type of food prep hygienic wear- & her hair barely tied back. At that point I had completely lost my appetite.
I will be contacting my financial institution as I am fed up paying for subpar meals not prepared as requested; they have a complex of blaming the customer when they botch orders & I have politely paid for inedible orders before, but after the condescending & unacceptable attitude I had to deal with tonight from Kayla, I have several complaints I plan to make with respective agencies to ensure she doesn't subject anyone else to her violent outbursts. As I have already made two separate trips there and back which proved to be a waste of my time- the food was never prepared correctly- why waste my time? But she still refused to refund me.
Taking care of loyal customers is obviously not important to these greenhorns- on the contrary, they cannot take responsibility for their own mistakes.
Most importantly, they completely ruined the precious little time I have to enjoy with my husband after he gets home from work.
Just not what they used to be, which is sad bc I had great respect for the owners. Is it possible they are not aware of the horrendous behavior their employees exhibit? There is absolutely NO excuse for what I dealt with tonight & those involved need to be held accountable for their actions & abusive comments. There are many establishments as dining options in this area that are respectful & appreciative of our repeat business- Twisted Pizza IS NOT one of them. Their inconsistent food quality we would have continued to deal with, but offensively rude & unprofessional staff will ensure we steer clear of this establishment as our family and friends are fed up & will no longer tolerate such ridiculousness. read more