Seriously read the other reviews, she is mad sketchy. She is rude and unprofessional and is a malpractice suit waiting to happen. The fact that she's willing to share your medical history with anyone without asking for YOUR (the patient's) permission is illegal and breaks all kinds of patient-doctor confidentiality codes. When I asked for my file, she REFUSED to give it to me the last time I saw her. Then suddenly out of the blue, years later, she mailed my file out of the blue to my parents' house without 1) when I haven't seen her in years and 2) never requested it. Seriously read the warnings on this page and do not see this doctor. I'm amazed she managed to pass medical school. read more

Yeah, my last review was based on pap smear alone. She's great for that. Nice and easy. I came back because I had a recurring yeast infection. Sure, she looked under the microscope but the bottom line is, I kept coming back because nothing solved the problem. After 2+ months of suffering, I went to another doctor because I was fed up. It turns out it wasn't even a yeast infection. If Dr. Chen has simply sent my cultures to a lab, she would have figured that out in less than 3 days and given me the proper medication. Simply said, my past few visits and the resulting 2+ month ordeal have left me very annoyed! read more

Once Again, DO NOT GO TO THIS DOCTOR. This lady is one of those doctors that just looks to add unnecessary procedures to run up the cost of the appointment. First of all, we had no problems getting an appointment. Her office was completely empty, we were the only two people in the office in the middle of the afternoon. That was the first sign of trouble. The other doctors we tried to schedule appointments with had very long waiting periods. Our appointment was simply supposed to be a consultative appointment to ask her a few questions. She immediately recommended all sorts of unnecessary tests and even insisted I have an ultrasound that afternoon. Again, we were just there to ask a few questions. Neither Dr. Chen or her rude assistant mentioned what the charges would be before any services were rendered. I would expect at least one of them to check to see if our insurance was going to cover any of the stuff she was recommending and then ask us if we wanted to proceed. She just went ahead and performed the ultrasound. At the end of the visit, her assistant told us what the cost of the visit was and it was WAY MORE than was expected for this type of visit. If I had known that the visit was going to cost that much, I would not have agreed to do anything with her, I would have just left. If you are dumb enough to schedule a visit with her, make sure you know what the cost of the visit is going to be before the visit is over and watch out for her added unnecessary procedures to run up the cost. Be very clear about the charges that are adding up with her. She's not professional enough to make you aware of the charges before she actually charges you. She's not the most friendly doctor either. Very rude and impatient. read more

Please do not come to this doctor for any serious issues you have, or she could make it serious for you later for her lacking of experience and knowledge. She was my routine female check doc since she is close to where I live. She was ok for the routine check ups. In Jan this year, I found a painful barthlin cyst n my left side of my vagina. I went to her office, and she did the surgical drainage to cut it open and then supposedly to put in a catheter to help the drain. But we spent more than half hour and in pain, she could not put he catheter in because she cut it too small. I just could not bear it ny more and asked to quit. She did not seem sorry and charged the same amount despite the failure. Two month later, the cyst recurred. I went to her again, she did the drainage surgury again and had a hard time put the catheter in. But finally did. Few days later, the catheter fell out, I went to her again and she tried to put in again ( now I know it s because of the location where she cuts not right, so cause the problem. ) this time I was cyst free for about 8 months and it happened again few days ago. This s the 3rd time, and she tried to do the surgical drainage again. But again this time she cut at the wrong place and could not reach the cyst( hat is what she said, what the heck?) en she got inpatient ad said we just need to do surgery for your ompletely take he cyst and duct out, so it will not come back again. She did not give me any med though there s a deep cut, and no explanation forthe side effect of the surgery , just told me how much the cost will be. I was concerned about cutting a part of my body off, so I went online to read information. Most women who ha he surgery warned not to choose this option unless you don't. Because it causes long term pain, long time recovery, numb area, and very painful ad dry sex, it could just ruin the rest of your life. I was surely scared and called her for my concerns. She got angry at me, said you shouldn't be looking at those stuff, and you have to know different doc does different job, but totally denied the side effect. Not even mention it is actually a very bloody operation most docs don't recommend. She was pushy on it. Based on my experience with her, I was uncertain about doing it. Friends told me to get a second opinion . I made an appointment with another doc who is experience in the area, and asked her opinion. As soon as she saw my cut, she said that is the went place to cut. And she firmly told me not to do that operation because it causes pain and dry sex afterwards. What I need is a simply surgery called marsupialization to cut it open, drain, and suture the skins of the cyst to the surface to make a permanent opening to drain freely without blockage later. Now im scheduled to do the simply surgery on next Monday and hoping things will get better after that. So if you want a good treatment, find somebody else ho has the experience and knowledge, and don't risk your life with Doc Ellien Chen!!!! read more

I was looking for OB doctor since we moved to Temple City. Thanks to YELP to help me find Dr. Eileen Chen. Even though i know she only got 1 good review i decided to choose her among all the gynecologist around the area, probably bcuz of the first person made the review gave me a hint that she is also an infertility specialist. We'll i've been diagnosed PCOS (hormone imbalance) that's why i knew that she can address my issues. I came there weekday in the morning, so not much people. They called me right away. The office was clean & the staff are friendly. Dr. Eileen Chen is very detailed & she will really sit down with you to explain everything. read more

This is a very small practice located in Arcadia. Dr. Chen herself is nice. Her office staff is a little hard to understand (language barrier). I am puzzled by the ads for Botox & Latisse on the walls. Pros Convenient location. Office isn't busy, easy to get an appointment. Wait time is never too long. Cons During examinations Dr. Chen sometimes thinks out loud and doesn't always make sense or explain things enough. Staff isn't well versed in being professional. They don't wear scrubs...it makes it feel like they're working for their friend's mom & pop shop. I had a terrible experience with the staff, which is why I don't come to Dr. Chen anymore. I asked the Dr. to call me 2 times and both times I never got a call back. It was an urgent situation and I waited for a call back for 3 days. I never got the call. After that, I was disturbed at the staff's lack of follow-through. Its not a busy office. Why did I have to keep reminding them to have the doctor call me? After going to another doctor out of the area, I was amazed at the difference in the level of care I received there. It seems that Dr. Chen lacks the experience & know-how that my new doctor has (not to mention polite & caring office-staff). This office will work if you're not accustomed to American style doctor's offices, and speak Chinese as your first language. All others beware of sub-standard service. read more

First of all, thank you to Dr. Eileen Chen and her staff for everything they have done. I am expecting my first child in May 2013! Words cannot express my appreciation towards their wonderful services. Throughout my multiple visits to Dr. Eileen Chen's office, she and her staffs have provided friendly and outstanding services. The staff will always call me to remind me about the upcoming scheduled appoinment and would follow up on my blood test results. Dr. Eileen Chen always returns my back call/voice message even after hours (including weekends). You must understand that all medical offices are busy with various client's calls and needs, therefore, you can't expect them to accomodate everything perfectly. However, I never experienced any difficulty nor problems; they always get back to me and make sure I understand fully what medication I need and what I should do. Another great thing about Dr. Eileen Chen's office is, they are open on Saturday to accomodate certain patients. Personally, I feel that Dr. Eileen Chen is kind with her patient. She will always explain the pros and cons to make sure I fully understand what's going on. Not all the doctor has the time to do that. With Dr. Eileen Chen, I find it easy to communicate with her and ask her advice. I would say most of the time she addresses and answers my issues promptly. Once awhile there maybe be some wait time at her office, however, the office staff will inform me ahead of time that there might be certain delays, which I find it to be respectful. Probably the longest wait time I had was 30 minutes, but this only happened one time. Other than that, most of the time it was less that 5-10 minutes wait time. No doubt, I highly recommended Dr. Eileen Chen if you have any infertility issues. She is definitely attentive and serves your needs! read more

Be careful with this doctor. She is all about the money. I saw her for a couple years when we were trying for a family. After several failed IUI's and IVF, we decided to leave her. She rushed us in our cycles when one would fail and offered no explanation as to why it failed or what could have been done better. There were many times when we didn't feel comfortable with her at the last IVF that ultimately motivated us to pursue other physicians and we are glad we did! Her prices are high and she will charge you money by the pill and even dispenses them at her office. She will collect 50 cents. She doesn't have her own IVF lab for the procedures and this makes it difficult. There were other patients that I met from her office who warned me about her. Complete strangers who offered their advice, but I didn't realize it was true until I experienced it myself. You have other options out there, please explore and do your research. I found my new doctor through yelp and it's been a huge difference in the experience, staff, support and so much more. read more

I do not recommend this doctor. I had never had such bad experience in visiting doctors. Dr. Eileen is rude and impatient. It was my first time visiting an OB. When I had questions on things concerning my body, she'll answer indifferently and impatiently. When I was very nervous on doing my first pap smear. She made feel more discomfort by telling me bluntly not to waste her time, and she has no time on me while we're in the test. Then suddenly she stopped the test, and tell me to reschedule another day to do the test again because she cannot do it today for she spent too much time on me, and just left.. Very upset at her. She's so rude and non-professional. And I really cannot see any ethic of a doctor on her. And they charge me $2xx for this service. read more

I found this doctor on my insurance companies website. As I had no time to look for another doctor I decided to make an appointment with dr. Chen. I came an hour before the end of her working day. During my interview she was in a hurry, she was impatient and indicated to me that she had not much time to speak with me. I felt like i am in the army, not a comfortable environment. When my test was resolved, the issued a prescription. I asked her to send it to a local pharmacy so that it would be convienient for me, but she refused and indicated that i must come to her office to pick it up. When i arrived, i asked her to aslo give me a copy of my laboratory test results. SHE charged me $20 for a piece of paper. The issue with insurace was a unbelievable headache! She sent an invoice to me, which i paid. Then sent an invoice to the insurance company, which they paid. And she sent another invoice (FOR THE SAME THING, IN THE SAME AMOUNT) for the laboratory work. She received payment 3 times for the same thing. I do not recommend this doctor, she is greedy and ignorant. Not to mention, she left a bad taste in my mouth after the way she treated me. My impression of her was that she is also very racist against whites. read more

My mom really likes her for some strange reason she said she is the best fertility doctor out there. Like, what other said in the beginning she was sketchy even until now after the surgery. I do not understand why she couldn't finish the whole procedure, so my cleaning told me to google her up. The first day that I went to her, my mom even noticed her expression, like what everyone else said it feels like "we are wasting her time". she always had this mean face look. Today when I got the surgery, after she got off from her Arcadia office, she drove back to drive to the office in glendale to see how I was doing. You just need to get her to smile and she will be really open to you. She is just one of those serious doctors who doesn't know how to be friendly. I am still kinda skeptical about this fertility doctor I still do not know why she couldn't finish the procedure, but I need to follow my mom. read more

Came here because I needed birth control. Not only did she not give me birth control.. she actually told me it was a miracle if i was able to get pregnant because my cycles are 60days long. Little did she know I already have a son and hence the reason why i'm here for birth control! I told her this right after her comment and she immediately said "well then he's a miracle". WTH. Ok on top of that she did a GAZILLION TESTS on me.. almost made me feel like she was milking my insurance and just as the previous review said.. she out of nowhere prescribes me a medicine that is suppose to make my period get back to normal or something (not birth control). I've been having consistant 60 day cycle periods, theres actually nothing wrong with that if you do your research and know that as long as your cycles are the same and not fluctuating all over the place then it is "normal". Turns out she specializes in infertility and was probably trying to get me on some plan of hers. NO NO NO! I need birth CONTROL not the other way around. I finally decided to write this review because my husband and I have been trying for only 3 weeks and now I'm pregnant again.. wanted to make a point that this lady does not know what in the world she's talking about. Either that or she does not treat everyone individually and just stuck me in a 'catagory'. Bad experience overall. read more

Dr. Chen's office is now part of CARE Fertility and they only see patients with fertility issues. The front desk staff are professional. They return your call promptly. read more

Wonderful experience !! I really hestitated if I should cancel my 1st apportment after I read some reviews, but I still decided to find out by myself instead of counting on those feedbacks. The front desk girls were sweet and helpful to welcome me, Dr. Chen is very knowledgeable and detail to explain my issues and questions. I truely appreciate this office visit, and I know I can count on Dr. Eileen Chen for all Gynecology concerns in the future. read more

My goodness, are we talking about the same doctor? All the reviews are pretty bad but I had a very different experience. She was professional and spent time with me. She did a quick surgery on me during a routine check up. There was no pain, no side effect, just a little expected discomfort. I see myself going back to her for other routine check ups. I'm the type of person who does not want to spent more time than necessary at any doctor's office so her style suits me. read more

Dr. Chen is not your typical doctor. She may not be the friendliest. However, she is very good at what she does. I strongly recommend her service should you have infertility concerns. read more

My OB recommended me to see Dr. Chen. My experience with Dr. Chen and the office was great. I visited her office multiple times over the course of 2 months; no issues and/or concerns to note. She is knowledgeable and took time to explain everything to me in detail. I tend to ask many questions and she answered them. read more

Why would you want to put yourself in the care of lousy doctor? Dr. Chen was very un-professional. She was always rushed. When we went to see her to follow up on our biopsy. She just came into the room and said something about pre-cancerous. We need to take this medication ASAP. Handed us the prescription and was out of the door. Can you believe it? Please, your body deserves a better doctor. Don't go see this doctor. Money is definitely above patient care for Dr. Chen. read more

The best doctor.... I had infertility issues and I approached 3 different doctors before. None of then were able to help me fully. Gods grace that I met Dr. Chen. She is one of the best doctor I ever met. She was able to understand my medical problems and was able to help me. She gave me complete attention as if I am the oly patient she treats. She was very clear in explaining. Her staff is super friendly. My advice is just follow her instructions.. As she know what she isdoing. I didnt mind the long commute from my home at Montebello to the dr's office because Dr Chen is the best.... I cant thank her enough. read more

I am NOT impressed! This doctor has no customer service skills whatsoever! Impatient, angry, acts like she's so put-out when you ask her for anything or have any questions. I found her through my Blue Cross insurance and she is supposed to be a fertility specialist. No way, I don't believe it. She refused to order any tests or provide any assistance whatsoever or refer me to anyone who could even though I was supposed to be her patient at the time. Further, she only wants to provide the most basic services Pap smears, but to even get that was a huge ordeal. I went to see her on three separate occasions thinking she was maybe having an "off" day, but it was the same thing both times. It was like pulling teeth to get her to do anything. I will not go back and I would not recommend her to anyone else. read more

I had a terrible experience with one Chinese lady on the phone today, she called me many times for asking my insurance info.but never told me her name, I told her my previous Dr. assistant has faxed a copy of my report and confirmed my insurance with dr. Eileen's office in Arcadia, why are you asking me this again? She said she hadn't received anything from my previous dr.'s office either with my insurance info.,that wasn't true because I was there at my dr.'s office while he was passing my insurance info. to dr. Eileen's office. I heard that everything was all set, my appointment was confirmed at 9:30am. I just don't understand why she called me again to ask my insurance question but anyway I gave it to her. And also I mentioned about their organization system is really under improvement, she said she just came since last August she didn't know how to help me with this question. This is just for your own good reputation, I told you because I wish you can improve with your customer service and your organizational system,don't mess up clients mood each time when you ask some unreasonable questions. How can I trust your accountability if you don't know what you are doing. read more

I come to Dr. Chen for my regular girly check up and she is great. She is very thorough and spend a lot of time answering my questions. I had to call her for prescription from out of state, and her staff took care of it in a very timely manner. If you are looking for a new obgyn, she is the best. I did not use the infertility service but the other yelpers already given her 5 stars for that. read more

She used to work for Kaiser. Both her and Kaiser were terrible. She would rush in and got your appointment over with, spent very little with you. She talked to you like she is your mama, almost like lecturing the patients. She doesn't do her job right, maybe I should even bring a lawsuit against her incompetency. Stay away from her and save yourself some grief and trouble. review, or if you're connected in any way to the owner or employees. read more

What an amazing physician. My husband and I are both in the medical profession. We had the fortune of having Dr Chen. She is increadibly thorough in her work. She tackles the problem for all angles, creating the greatest chances for conception. Most doctors do minimal for the sake of making more money by keeping their patients longer. She's not like that at all. She cares about her patients and comes from an amazing background of training (USC). If and when we try for a second child, no doubt Dr Chen is the person for us. read more

Dr. Chen is very friendly and very professional. I visited her office several times regarding my female issues and she was able to help me and answer all my questions and needs patiently. Her staff is also friendly and helpful. I like her office a lot; it's clean and nicely decorated. She's the best female OB/GYN doctor I've ever seen and met. I will recommend her to all my girlfriends. Dr. Chen is wonderful! read more

Dr. Eileen Chen is very professional and sincere; she is a thoughtful and considerate doctor. She explains every detail before the surgery, making me feel very secure and comfortable. She is the best doctor in town, I am glad to know her and I will highly recommend her to all my girlfriends. read more

I agree with the poster who said Dr. Chen is an amazing physician. Although she specializes in infertility, she was just my regular GYN and also attended to my general health. I am not surprised that so many couples who are experiencing the agony of infertility seek her help. She is the most caring, compassionate, and smartest doctor I have ever had. I recently had to relocate to Tucson, AZ for my husband's job and I was truly saddened to have to leave this brilliant doctor. I can only hope that my new doctor in Arizona will be half as good as Dr. Chen. read more

I found this doctor on my insurance companies website. As I had no time to look for another doctor I decided to make an appointment with dr. Chen. I came an hour before the end of her working day. During my interview she was in a hurry, she was impatient and indicated to me that she had not much time to speak with me. When my test was resolved, the issued a prescription. I asked her to send it to a local pharmacy so that it would be convenient for me, but she refused and indicated that i must come to her office to pick it up. When i arrived, i asked her to also give me a copy of my laboratory test results. SHE charged me $20 for a piece of paper.The issue with insurance was a unbelievable headache! She sent an invoice to me, which i paid. Then sent an invoice to the insurance company, which they paid. And she sent another invoice (FOR THE SAME THING, IN THE SAME AMOUNT) for the laboratory work. She received payment 3 times for the same thing. read more