Do yourself a favor and skip this place. Go to McDonald's across the street and save yourself the time, trouble, hassle along with some dollars. Excessive wait time and I would hate to see it if it were actually busy. I definitely can understand why it isn't. Place your order and after the excessive wait time, they will still get it wrong. Unfortunately the staff just doesn't seem to have a clue or any direction. This is a management problem and this place is clearly a poorly managed establishment Not really sure how they stay in business. You might be OK if you're just going in to order a half a dozen or dozen bagels and choice of smear. I won't make the same mistake twice. Enough said. read more

I came in for a Texas Brisket sandwich that was more fat than actual brisket. Very disappointed because I am a big fan of Einstein..

Visiting from out of town and we usually eat here back home, never had any issues. We decide to stop here for breakfast and this is the amount of shmear they gave us come on read more

Einstein Bros. Bagels - Yall can't be fr with - Sandwiches Near Me - Addison, Texas

Don't bother wasting your gas, time or money at this place! The wait time at 3750 Belt Line Rd is excessive even when the lobby is empty which is absurd. The staff is always extremely rude and the Manager Carlos Duran allows this behavior, and www.einsteinbros.com/contract & guest relations is a load of crock! The staff wear gloves, but they literally touches everything including the register and then goes back to making your food, how disgusting. Food poisoning in the near future, I'm sure if not already. Bottom line, the Manager Carlos does nothing and or redirect his team so until they clean house with new staff & leadership, head across the street at Mc Donald's for a steak, egg & cheese bagel with extra grilled onions. The wait at Mc Donald's is much quicker and at least you're greeted promptly in DT. If you're in need to have an "Einstein Bros Bagel", go to the one on Inwood Rd #3615. read more

It was my first time going to this chain in YEARS. Everyone was super nice, and the store was very clean. I got the All Nighter and a Cold Brew Shake. Is the all nighter worth the money? Personally, I didn't think so. But that doesn't mean someone else won't love it! The average price of the food is around 7$, and the drinks range but looks about 4-6$ on average. The coffee shake was amazing! I think the overall rating of the store is because the customers who have good experiences don't review. And the ones with bad times make sure it's known. It doesn't seem to me like the star rating matches the store quality. read more

They close at 2, but most of the food is gone by noon. If they're missing an item on the sandwich because they ran out, they still charge you the same price. read more

Einstein Bros. Bagels - Sandwiches Near Me - Addison, Texas

Awful! This store is lazy! 5$??! Where is the cream cheese?? Took way too long to get. read more

Einstein Bros. Bagels - 5$ for this??? Where is the cream cheese? Took forever to get. This store is LAZY - Sandwiches Near Me - Addison, Texas

So one if co-workers on the night shift brought us bagels from here today! This was actually my first time having bagels from here! I had the cheese one with whipped cream cheese.. wasn't able to take the picture of the cheese bagel 'cause I was too busy eating it :p But I absolutely loved it!! Will definitely get them again!! read more

Einstein Bros. Bagels - Plain & garden veggie whipped cream cheese - Sandwiches Near Me - Addison, Texas

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This location is awful. I went inside with my boyfriend around 12 to order some bagels and they were basically out of everything. The two young girls working behind the counter were very slow making the orders and we had to wait over 20 minutes for two coffees AFTER we had already received our bagels 15 mins prior. I had to ask for my coffee again while they were only making drive thru orders. The only good thing about this place is the guy who was in the back making the bagels. He was nice. And fyi the coffee I waited for tasted awful and I didn't drink it. read more

My daughter and I stopped in to order 3 of the Oktoberfest sandwiches on 11/10 and were met with one of the absolute worst experiences ever. My first issue is regards to the young lady that was making our sandwiches. I watched the young lady tug on her clothes, touch/rub her neck and touch her hair WITH her gloves on and then go back and continue touching food to prepare for other orders that included mine also. I made a comment about the uncleanliness I was witnessing that I know for sure the person standing at the register heard. I found out shortly after that the person at the register was actually the store manager, Matthew. Matthew called the young lady over to the register to help him with an order and in those SAME GLOVES we watched her handle the register, touch all over the counters and more body contact. The "manager" asked her to remove the glove from her right hand after the register contact but after she finished helping him, she went back to food prep and only replace the glove that he asked her to remove! After watching and realizing she had no plans on putting on clean gloves, I asked the young lady to please put on clean gloves before going back to prep my food. She didn't hesitate to agree and only then did she put on clean gloves. Then after waiting on our order for 15+ minutes one of the other workers behind the counter let us know that the store didn't have anymore beer cheese for our order and asked if we wanted to use an alternate cheese. My problem with this is that we stood and watched for that long extended period with our sandwiches laying there partially completed, getting cold, and not once were we informed that a critical ingredient for THIS particular order was unavailable. Why did it take SO long for us to be informed that this ingredient was missing??? Needless to say, we no longer wanted this order and wanted a refund. My daughter requested that the refund be issued in cash so that we could take the money immediately and get food somewhere else. Matthew said he was unable to accommodate this request, in SPITE of all the things he heard me complain about regarding the cleanliness of the other employee. I don't understand why he wasn't able to issue the refund in cash, if for nothing else, to accommodate the extreme inconvenience they created for us!! I let him know that I planned on creating a complaint regarding this experience, mainly because the behavior of how the handling of food did NOT change as that same employee continued the same nasty actions for the orders of the other customers. What is the point of using gloves if you're still going to practice nasty food handling habits. This is EXTREMELY concerning... especially since the store manager is actively out on the floor and NOT addressing these things himself!! Don't be surprised if this store gets someone sick one day with these habits and service. I know I personally will NEVER visit this location again!! Thankfully, my daughter has an AWESOME relationship with store#3615 on Inwood Rd and we were able to go there and get this same order made in less than half the time AND practicing excellent food handling skills!!! THANK YOU TO STORE#3615 for getting it right!!! read more

Have tried this place way too many times considering how badly they fail me. I have had to email corporate for a refund on three separate occasions. Horribly mismanaged and the workers act like they are having to do brain surgery or something crazy. read more

What an awful experience. Came in from out of town and stopped to get a dozen bagels. We stood there with several other customers behind us in line and were all completely ignored. Apparently the priority is not the customer in front of you but the online and drive through get first service. After about 10 min and a person from the middle of the line was served first we placed our order. Another 10 min went by before they started to pick our order. By that time half of our order could not be filled because they ran out. It then took another few minutes for the manager to refund our purchase. Needless to say we will not be going again. It just goes to show that customer service is a thing of the past. At least at this location. read more

Location is great and the shop is noticeable from the main road.I ordered online and really loved the simplicity of the application. I was able to apply a $2 coupon proposed by the app on my total bill. Picked up my order and the employee was very nice. I ordered a farmhouse sandwich which was really good read more

Just waited 16 minutes for a dozen sliced bagels to go.... not sure what the issues are....

the service is Terrible I was in there for five minutes and nobody acknowledged me 0 stars

I went this morning through the drive thru. They were quick and friendly and the order came out perfect. I got the breakfast bagel called "the all-nighter". It was absolutely delicious and warm. I highly recommend this breakfast bagel. The jalapeño aioli spread is delicious. Overall, a pleasant experience and good food. read more

Einstein Bros. Bagels - The All-nighter - Sandwiches Near Me - Addison, Texas

Food is ok, if they get it correct. You'll have better luck if you walk in. The drive through is an absolute nightmare. The intercom or whatever seems to be broken so they pick up like 1 out of every fourth word and you have to repeat yourself endlessly. We ended up just pulling up and ordering at the window after 5+ minutes of screaming at the box and still getting nowhere. read more

The food is great... if you ever get it. Don't bother using the drive thru, they will never take your order. If you go inside you will find a line of upset people because no one is being assisted. I can visibly see the workers trying, but something in management needs to change. This restaurant is managed very inefficiently. You will wait 45 minutes just to place your order and another 45 to get your food. Your order will be incorrect and you will wait another 30 to get the right order. read more

Wasn't great. Ordered extra cream cheese and it's like a normal cream cheese. And the bagel isn't great.

Order: Everything bagel, double toasted, with onion chive spread with house drip coffee. Bagel was thin; very little spread and was very "drippy". Coffee was room temp. Did I waste my $8? Yep. Service was good. Ambiance was typical of a fast food, American boxy space -so, meh. Will I return? Nope. read more

This is the first time I came into Einstein bagels at a Texas location. Coming from Colorado, Einstein bagel stores in Colorado carry espressos and Americanos. So I was quiet confused when I asked for a hot americano and the cashier looks at me confused. But now I double checked the menu and understood why, no probs. The service is good! And the hash browns are cold, tasted very different from what I had.. read more

I have truly switched from the Inwood Forest location. Food tastes fresh. Not like IF location where if you place a Togo order it tastes like yesterday's leftovers and here I can definitely taste the freshness! Managers attitude was superb and you can tell he's a happy person. Crew as well enjoy working together and location is kept clean and organized inside. They make you feel welcomed. I placed a Togo order but ended up eating there instead...thank you for making my day! Many blessings to you all. read more

Today Tom and I decided to take a trip down bagel ally. We swerved over to einstein bagels as quick as possible and were so excited to consume some plains bagels with butter. When we got our bagels butter was leaking out of the bag and on to Toms new gucci briefcase which I just bought him for Christmas. The bagels (pictured) were absolutely inedible as they were drenched in butter. It was as if we ordered two large sticks of butter with a small side of bagels. I promise you there are bagels in the photo (you might have to put on glasses to see them) under all that butter. We were supposed to be on our way to meet some friends, but now we have to go home first to cleanse ourselves of butter and BTW tom looks like a absolute fool covered in butter. Thanks Einstein, for making our day so much "butter" read more

Einstein Bros. Bagels - Sandwiches Near Me - Addison, Texas

I found this location due to a co-worker and I can't believe after almost 2 months I had no clue it was only 8 minutes from my job. Due to my local one being closed temporarily to relocate this has been my go to location. Chris is awesome and I don't know the other manager I've seen on my trips in. My order is always correct. Only encountered one time of my order not being ready but it was due to being out of my choice of bagel. I'm thankful they didn't just throw it on a plain. I like the spicy bagel for my breakfast. This will be my location even after my local one opens back up. I don't understand the negative reviews. Maybe the Karen's need to stop picking on food service people. You NEVER know how hard a person job is until you have been in their position. All these comments about slow service. Just because there is only a couple of people in store think about the drive thru, all the catering and mobile orders they have as well. If your running late for work try the mobile ordering or getting up earlier! It's simple don't leave a negative comment cuz your having a bad day! EVERYONE is entitled to a bad day but don't take it out on someone else. Thank y'all for my awesome breakfast and experience each time I stop by. read more

Didn't make my bagel right . It's the one that I get every time from other locations. But this one didn't make the maple house correctly . Tbh better off just staying to my regular location.tbh. I wish I looked at the other reviews before showing up . It shows I'm not the only one . But get you a bagel if you want read more

I am part of a non profit organization who hosts several seminars throughout the academic year for high school girls in our surrounding districts. Our seminars encompass topics, such as women's health, civic engagement, and financial literacy, that will help prepare the girls for life after high school, specifically with college. I was in a time crunch since our sponsor fell through and we had to quickly place an order for the following day as we were expecting 125 girls and mentors in attendance. I had issues with the account I originally created and reached out for help. I was contacted that same afternoon and was able to place the order. I arrived at the addison location early and was pleased to find out that Carlos, the manager, and staff, had everything ready to go. Not only that, I needed to add three coffee travelers last minute and they executed this request in less then 15 mins. They helped carry everything out and helped save the day. I was in and out and on time! Everything looked fresh and tasted delicious! The catering department abs manager both followed up a few days later to ensure everything worked out. The event was a success and we received lots of praise from parents, mentors, and most importantly students! It's community coming together that helps us continue with our efforts and we want to personally thank this Addison location, Carlos, and his wonderful staff for going above and beyond! read more

This place needs a new manager and new staff. You can't fix something keeping same leadership. Horrible food and experience.

Madison working the window today was absolutely wonderful! She promptly took my order and gave me recommendations for best prep of my bagel: low heat in oven with honey almond smear to carmalize it a bit. Camnot wait to try this variation on a family favorite! read more

Had an early meeting in Carrollton so I stopped to get a breakfast bagel on my way back to Farmersville Tx- ordered and when I didn't give a tip the young man copped an attitude and wadded up my receipt then walked over to the person making my breakfast bagel - it's was hard and tasteless . Why does everyone feel they deserve tips when they are doing their job by taking your order at the counter ? They are making minimum wage and my service shouldn't consist of that tip? Wanted to order. Bakers dozen for the pharmacy in town but not after that attitude! read more

I feel like your workers lack Brain cells. Like I only had to repeat my order 30 times just for me to pull up to the window and you still say it wrong. Y'all also have really long wait times do better. The food is also mid. read more

I was really excited to go get breakfast this morning and i asked for a small coffee and a toasted bagel and i got the wrong coffee and burnt bagel .. read more

Einstein Bros. Bagels - this is a burnt bagel . i asked for it toasted . couldn't even bite it because it's so hard . - Sandwiches Near Me - Addison, Texas

This place just ain't it. Decent food, horrible service. Sat at the intercom for 20 minutes, not a peep. Ended up going inside where everyone was frustrated. Took another 30 minutes to get my food after order was placed, and lo and behold my order was wrong. Poor management is evident. Get it together! read more

Unless if you have lots of time to kill, avoid this one! There were many employees standing around and I was the only one ordering. A lady takes my order and passes it to cashier (you need two separate people to take orders and get paid, really?) and then the order gets tossed to the cook (a.k.a. re-heater). I only ordered two identical sandwiches and it took roughly 15 minutes to get it fixed up. The slowest point was getting an employee to be willing to re-heat the ingredients and assemble the sandwich. The sandwich tasted alright but definitely better and cheaper options readily available a few steps down the block. This place is a waste of time and money. read more

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