Not the best Einstein I've been in. Staff was "Just there". Odd, there were no salt and pepper packets. Establishment was somewhat clean, and that's about it. Most likely, will not be back b read more

Einstein Bros. Bagels - Great bagels! - Breakfast & Brunch Near Me - Englewood, Colorado

Still rude to delivery drivers. Doesn't surprise me because the Manager (gentlemen in suspenders) is the worse. Mean and rude and can't even take a second to answer a quick question without getting mad. Bad example for employees. read more

I am leaving a 5 star for the customer service I received from the cashier and ladies who made my bagel today. I was highly disgusted by the manager, Todd, however. The vibe changed as soon as this aggressive man walked in barking orders at his team, while making the whole store uncomfortable. I would never work for such a jackass. Todd, you need to learn how to treat your employees. I have been a manager in the restaurant industry, and honestly, managers like you make others hate their job. Why get off to that kind of bad vibes?You are not supposed to yell or cause confrontation to your employees, especially in front of your guest! To the lady who still held a smile after being barked at, thank you! I will still visit this Einstein, but if Todd is there, I will instantly leave. Peace - read more

This place is terrible. I usually only go to the Evans location since they have literate employees. Unfortunately their bagels didn't proof this morning and were teeny tiny. I was forced to go to this location. They never serve warm food it's always cold to where the cheese doesn't met on the breakfast bagel. They also never cut the bagels. So we always end up going back inside to get what we need. read more

Einstein Bros. Bagels - Warming my bacon egg bagel up since they serve em cold here - Breakfast & Brunch Near Me - Englewood, Colorado

I love einstens but they have messed up my order several times this time they gave me old lettuce and they keep forgetting my sauce that goes in the turkey bacon avocado and i dont even work there the sandwich was sloppy do better or train your employees to know everything that goes on there sandwiches and to have fresh veggies how disgusting to eat old lettuce read more

Einstein Bros. Bagels - Old lettuce - Breakfast & Brunch Near Me - Englewood, Colorado

Our first time to visit this place and I find their bagel better than Panera. Jus don't ask them to cut it for you, they didn't do it property in all 3 bagels i bought. read more

Todd was wonderful. Sandwich, delicious. Idk why a bagel shop has so many 1 star reviews. I've been here 5+ times and never had an experience less than a 4-5 star review. read more

Poor customer service! I walked in and nobody acknowledge me all three of the employees looked at me and neither of them said anything to me. A hi we'll be right with you would have been nice. I didn't feel welcomed so I decided to take my business elsewhere. First time going to the location and probably the last time. read more

This place is a total joke. I walked in to get a cup of coffee and a cinnamon-raisin bagel with cream cheese. There was hardly anybody in the place except one couple. I ordered and sat down expecting a short wait. The person who took my order didn't even bother to give me a cup to get my coffee. I figured no big deal, I will get it when my bagel is ready. Ten minutes later and I'm still sitting there with my thumb up my ass waiting for one of three people to process my order. I finally went up and said to one of them "I don't want to be rude, but how long does it take to slice a bagel and put some cream cheese on it? She looked at me like I had two heads. Someone finally started my order. I was called to pick it up at the counter and I was given a cup to dispense my coffee, but the canister with the flavor I wanted was empty. They can't even check on whether or not the coffee containers actually contain coffee. This was customer service at its absolute worst. Do yourself a favor and don't bother going to this location. read more

The bacon and cheddar and egg bagels are always a hit. They're must haves when going back to work on Monday mornings.

Back to back times now my boyfriend and I have gotten the WRONG order! Literally have asked for a farmhouse bagel & the tomato avocado bagel & every time they give us some random bagel with some weird red sauce & cheese with the egg white. My avocado bagel NEVER comes with avocado either this is three times now this has happened to me. They rarely answer their phone either so it's very annoying. How hard is it to literally look at the menu & see the CORRECT ingredients to be putting on our bagels when we order?? I guess really hard! Don't recommend this location either... also 0 seating so you have to eat in your car or the 2 tables they have outside which always has people sitting there anyways. read more

Ruined my Friday morning. 20 minutes to get a bagel sandwich because no employees were prepared for work. No eggs were ready. No coffee was ready. I pass other einsteins on my way to work and will be stopping at other locations from now on. No apology for my wait. Show up and work! read more

I've been going to Einstein since I was little. Their bagels are my absolute favorite, especially the Asiago and honey wheat. I also like the option of being able to get just a bagel and cream cheese, or a bagel sandwich. This location used to be just Einstein. Now it's an Einstein Bagels/Caribou Coffee hybrid, but this particular location seems to be more focused on the bagels as opposed to the Centennial location which leans more toward Caribou. But I digress. This Englewood location is close to my work and usually doesn't have too long of a wait. I almost always come in after 12pm and they have plenty of bagels left. My only wish is that they had dark roast coffee at the self-serve coffee bar in the afternoons. read more

Consistent food experience and got just what we expected. Really long wait for 10:30 on a Sunday morning but the staff was friendly and did their best to manage the crowd. read more

Worst experience, looks like a whole bite of the bagel is missing. Took 20 minutes with no one in line for them to make two bagels. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Englewood, Colorado

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Five stars for the wonderful customer service I received. Misty is someone you want on your team. If you are hiring, you want Misty on your team if you are a customer, you want Misty on your team. This was my first time visiting this Einstein bagel, and I am not normally a customer of Einstein bagel, but I would not hesitate for a second to return here because of the fabulous customer service. The music wasn't overpowering, and the food and coffee were great. Great customer service is rare. I walked out feeling uplifted. Thank you for blessing my morning! read more

If you're allergic to cranberries be careful when ordering because you never know what they'll surprise you with or without (also forgot the coffee). Still tasted okay so 3/5 read more

Einstein Bros. Bagels - Plain cream cheese - Breakfast & Brunch Near Me - Englewood, Colorado

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I had been a customer to this particular store on Hampden for the last 6 years and a regular 3 or 4 times a week. I was very disappointed the manager confronted me on a little hustle I gave a new employee for loosing concentration while providing him with my rewards number. Instead of training him to deal with any difficult customer, much less a repeat customer who always gave them $5.00 tip and on Christmas $20.00 each, the clueless manager had the audacity of confronting me, and threating me that he will not tolerate any disrespect to his employees. Really? Do you know you are threatening one of your high rollers? In casino environment, you would be fired on the spot. Never confront your customers. Always train your employees to do a better job. DO NOT RECOMMEND THIS STORE! Einstein Managers, Sorry doesn't cut it anymore. Change your strategy of marketing. Get rid of the dead apples. read more

clean, nice staff, good product. not sure why this location is getting bashed online.

Average for this type of chain. We hadn't been in a few years, but gave it a shot last weekend. Though it was chilly, they had the door propped open. Thankfully one of the other patrons closed it (yes, I suppose I could have also). The lox comes in an amount about half of what I recall, though it's still the quality I expect. There was a steady stream of patrons, likely heading up the highway to explore the great outdoors and getting some fuel - caffeine included - on the way. The Caribou coffee dark roast is fabulous! Honestly, we're aren't likely to return anytime soon, but we also don't live very near any location. read more

I've always been a fan of Einstein bagels, and was so excited when I found out that Einstein would be going into the old Payless shoe space. I really wish the service here was a little quicker, and the product more consistent. There have been a few occasions my bagel sandwich was so burnt it was almost inedible. It would be nice if maybe the employees had a little more training on the use of the equipment? Regardless I still love the egg white and turkey sausage sandwich and will return for it. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Englewood, Colorado

Visiting from out of state, so the Staff was pleasant (but was showing pictures of his dog to the customer in front) but in store wait time here compared to other shops is loooong. There was literally one other customer in store and apparently several online orders but if you are in a hurry don't come to this shop. Even the online orders had to wait... read more

just came here today, I only ordered a 6 cheese bagel and a vanilla cold brew. I love the vanilla coldbrew at einstein but today i think they forgot to add the vanilla. I also asked for my bagel toasted and they must've forgot or they toasted it for 2 seconds. The stores cute but not great to chill at as there is no seats. the staff was nice but should probably get trained better. read more

Pros- the staff is so friendly! Everyone was so pleasant and kind, 5 stars for the staff. Cons- this place was really dirty. Too dirty for a food establishment. Arrived before 8 am and all the coffee containers looked like they hadn't been wiped down in weeks. Stained coffee all over the floor and counter tops. For a slow early Sunday it wasn't for traffic that created this mess. Coffee stained sugars filled the sugar options. Floors were dirty, counters were dirty. I'm not a clean freak but I do think establishments that serve food should wipe down more frequently. Hate to see what non public view areas looked like. read more

What a badly run place -- you know how sometimes you walk into a place and can just tell things are off? Walk in and there's a bunch of groups waiting for food (uh-oh), the line is super slow, so almost leave but stay and order... a blueberry muffin. The muffin is right there... I can see it behind the counter glass... just needs to be put in a bag and handed over the counter. But nope. I'm apparently in the same queue as all the breakfast sandwiches, etc... 5 people are working, but they're really disorganized and slow, every order seems to require debate between the staff. 15 mins go by... ...the muffin is still there... I can still see it... Can I just walk around the counter and grab it? Sigh.. Finally have to get up and capture one of the staff. They grab the muffin, put it in a bag in 10 seconds, give it to me (no apology, no nothing), and I walk out (at last) with a muffin, but with a major side of frustration. read more

Took no more than 60 seconds talking to the women at cashier that this is not the place to start your day. Smile much? Nothing like exchanging " F*CK Faces" in a not so good way to start your day. Not EVER coming back here! Suggest you look elsewhere. P.S. To the Trolls that think I'm a P.O.S. for posting bad reviews look at the other reviews at the business! I'm not the only one. This business is rated 2 stars for a reason! read more

This location has always had a problem with providing DECENT customer service when asking for any kind of beverage that involves a little extra effort they seemed to always make poor quality products. Not all locations are like this but specifically this location has seemed to disappoint on more then one occasion. read more

I was really looking forward to a breakfast bagel sandwich and coffee. I had my laptop and hoped to work while eating. But they have literally zero seating available inside. But the worst thing was the quality of the food. My breakfast sandwich was served to me cold, the cheese not even slightly melted. The coffee was lukewarm as well. So disappointing. read more

The worst customer service interaction I've ever had happened at this location. My mobile order was taken by someone else, but the employees there refused to remake my food or provide a refund. I was told that I should have paid more attention to the food...it was never placed on the mobile pickup stand, at least while I was waiting there. I'm not even sure they made it in the first place. After the employee blamed me for the issue and refused my refund, I left. I've waited over two weeks for a refund from corporate, which you can only contact online, and I haven't heard a thing. DO NOT waste your money here. read more

Zero stars. Kyle at this location is very unprofessional, he told me to speak clearer!!!!! Rude rude. Never going to this place. Bad service

I was on the phone with my wife and I had a terrible experience with Kyle disrespecting my wife not wanting to refund my wife her money and having a disgusting attitude he needs to be disciplined or removed from his position and not be dealing with customers . read more

My order was wrong, food served cold when its normally hot and impatient customer service. I would give 0 stars if that was possible

Geeze... with all the negative reviews about service, one would think they get it... especially now that they are owned by caribou... this store, typical good bagels (hence the two stars), worst service. manager, Kelly is a typical millennial with an attitude. stood there for five minutes while four people milled around behind the counter. finally said "yo am i invisible?" Kelly immediately copped an attitude and said "there is a sign over here that says order here." great attitude. the rest of the bunch wasn't much better. this is why i go to moe's or bruggers most of the time. how they survive is beyond me... read more

Horrible custom service. Sandwich was disgusting. The kids working there all smoked cigarette and saw one come back in from break and didn't wash his hands. I've also seen truck stop restrooms cleaner then the one here. Very unsanitary place. read more

Placed catering order for pick up which included bagels and shmear, coffee, and an assortment of pastries. I was handed bags of things which I was informed was my coffee, creamer and "everything else." Got to my business meeting (expecting to impress) to find we weren't packed knives for shmear or napkins. Customer service also a little disappointing well as it is a blizzardy morning and it would have been nice to have someone help me carry everything out to my car. Instead, the female employee just watched me make 3 trips (in my heels and dress). 3 star for value. I paid about $100 and was happy with the food and coffee. read more

I love that I have an Einsteins so close to my work and their bagels are amazing. But the service is terrible. Some unprofessional girl with purple hair was really rude to me and instead of giving me plain cream cheese with my bagel she gave me a slice of cheddar cheese on it. Which makes no sense on a bagel. And on top of that I ordered iced coffee which I was looking forward to and the girl failed to tell me they were out of ice! read more

It's 9:50 on a Sunday mind you. And they are out of half their bagel selection. And they won't be baking more!? I don't understand how you can sell out of your most popular beagles and not make more when you still have several hours open. read more

Complete chaos in this place! People working are friendly, but there is no organization in how they operate. I would suggest them using some sort of number system when calling out orders, especially when they are super busy. Took over a half an hour to get a bagel sandwich and i'm pretty sure it's because someone claimed my sandwich who actually ordered after me. Get it together people! read more

Not the best Einsteins I have but it was okay. Going at 3 in the afternoon meant slim to no choices. Coffee is good as always. Had a twisty bagel and salmon shear. Pretty darn decent! Didn't enjoy the issue one employee was having with a. visitor ans her kid though. Very uncomfortable situation. read more

We had a wonderful experience here! The staff was friendly and so inviting. Mackenzie was ESPECIALLY sweet! Food was great I highly recommend. read more