Order took about 20 minutes for a bagel. I told the girl to go but was given to me as a dine in. I told her I said to go and it was on my receipt. She looked like she didn't care and ignored what I said. I will never come back here. read more

This is the 2nd time I've been to this location and it's not open during business hours. The first time no one was even there this time there was 3 employees inside. How do you have no bagels until 6 when business hours say you're open at 5:30? Either Change your hours or actually do your job and get in earlier it's noon that hard read more

This Arrowhead location only hires idiots. I cannot believe anyone has ever gotten the right order here. I will go out of my way to go to other locations (59th & Thunderbird) just because they are so efficient. read more

It's only 9:15 am and for a business that focuses on breakfast crowd, it had no bagels In the bins, when I ask they had it in trays, they told you they didn't have the bagels you wanted but then when they finally put it in bins there was the ones you wanted and you had to ask them for it. They asked which one I wanted to replace? You should have given the 2 bagels for free for my inconvenience. The cream cheeses weren't stocked, You had to ask for them, you have 7 people in front with 2 standing there looking around doing NOTHING. I came here since it was a freeway shot away from my house however I will never come here again. I will drive a bit further to your location on Thunderbird. I've never had issues there. read more

Very slow, not organized, the restaurant is very messy. The staff isn't happy working here either

Worst experience ever at an Einstein Bros. Horrible customer service. Restaurant was dirty. The guy behind the counter was an idiot. I frequent Einsteins but I'll take my business elsewhere. If I'm gonna spend $10 on fucking coffee and a bagel I expect better. read more

Terrible customer service. Walked in, no line, only a few customers in the eating area, expected to get service or at least a hello - nothing. Waited until one of the workers finally came over and took my order (by this time the line was all the way to the door). The employee acted like I was bothering him. He rudely took my order and as I ordered a breakfast sandwich he apologized to his co-worker because she had to make another sandwich. He then waved his hand to shoo me onto the register (where no employee was, so I would have to wait in another line). After the rude employee took my order I cancelled it and two others in line walked out as well due to the sheer rudeness of the Einstein worker. read more

I'm usually not a fan of Einstein Brothers, I've tried them all over & they all are just "meh." Before taking my mom to the airport we decided to stop & have a bagel. The guys (literally, all guys) behind the counter were so friendly & didn't get annoyed when it took us a minute to figure out what we wanted. As we were leaving one of the workers was sitting down on his break, saw us leaving & jumped up to open the door for us, that doesn't happen many places anymore! read more

Horrible OK the tasty turkey was decent but the potatoe salad was nasty as F also the price 8$ for the bagel and potatoe salad I feel this place is over priced never agian read more

Pat was the order taker, she made me feel I am not welcomed here (no smile or hi just what do u want to order) me and my gf represent a coupon for buy 1 bagel with Cream cheese and get one for free, she gave us only $1.50 off not the whole amount with it should be $3 and change. Not coming back!!! read more

I've been to other Einstein Bagels stores, but the one on Bell Rd. at 83rd Ave is horrible! The staff acts like they'd rather be anywhere else but there, not friendly, not helpful, not interested to doing a good job and keeping the customers coming back. And the place is filthy. The counter where the coffee is has grounds spilled all over, the counter doesn't look like it's been clean, ever. The canisters holding the plastic utensils are gross. Looking at the other comments here it's shocking this place is still in business! read more

German roaches crawling on the walls and in food prep areas. Bathrooms disgusting

Horrible service and this is not the first time.. it's every time because they are close to my house. I called the store 5 times to try to order two large containers of coffee for a meeting. No answer. I walked in and the skinny guy with the tattoos and cap nonchalantly walked out. Took my order, then went back to doing whatever he was doing. Literally there were only two customers at the store having breakfast. I decided to call their number while I was standing there to see what they would do. As expected the phone rang and that just walked by it!!! They took forever to get my coffee going but I eventually got it. Horrible service, they refuse to answer their phone.. how much business are you guys losing?? I'll go to the other one east of this location on Bell Road and whomever is reading this should do the same. read more

I come here every Sunday morning to grab breakfast and coffee for my family. I never have any issues. Staff is always friendly and food is always good! I always get my food and drinks in a timely manner and the manager is very friendly. I also think their coffee is way better then Starbucks too! read more

Best customer service ive gotten at an Einsteins in the valley! The employee who took my order was a friendly young man who was polite and actually looked at me when I placed my order. The gentleman at the register called me by name, was extremely pleasant and offered $1 off my coffee for using my own commuter cup. I am SO glad I did not let my bad experiences at other Einstein's in the valley keep me from trying this one. I'll go back again, especially since it is so close to my office. read more

Went for breakfast, for a specific bagel. The order was the wrong bagel and sandwich. The sense of urgency and customer service was low. It's a shame. read more

Only giving one star because I have to.........the guy at the counter could hardly communicate and mumbled! He did not know the menu and had NO personality! It was like pulling teeth to place our order! Will never go back! The amount paid for what you get is ridiculous! Will not go back!! read more

Love there bagels & sammy's. not a fan of the coffee but everything else is yummy. Staff is always pleasant

My family frequents this location quite often, I have NO idea what happened today! There was another customer who entered with me and we waited at the "order" side of the counter as the employees were goofing around with one another behind the counter. Finally one of them calls us down to the "pickup" side and said it save the walking, maybe 15 feet?, from one end to another. So I ordered a large coffee and a pepperoni pizza bagel...I paid and got my coffee cup and went to fill and all the "specialized" coffee containers were empty so i went and filled with their regular standard coffee, they had no creamer (empty), and then I was given my order just a box, no bag and there was no pickle included which has always been before! I was pressed for time otherwise I would have addressed it right with the crew but I did go on the website and as of yet heard nothing in response. I did forget one thing...as I made it to work, 5 minutes away, the coffee was ICE COLD...no creamer needed...ugh. I have to say this is NOT the norm for this place they are usually on top of their game, I am not sure if it was just staffed with all new employees or what the situation may have been but they cannot say it was because they were busy because there was no one waiting besides the customer who entered with me and myself. read more

The bagels are good but this morning the service was horrible. I walked in and to my surprise there was only one person ahead of me in line. So I thought to myself, "great, this should be quick." Well, I was wrong. I sat there for over 20 minutes for two bagels?! The employees seemed to be taking their sweet time and messing up orders. read more

This place has become a fave for my husband and myself. Joe C and this staff run a great place to be in the morning. They know us by name, recall our orders, and even take away our breakfast mess if they note we are still sitting and enjoying our coffee... We have met the NICEST people here. Whether they are retired folks from the nearby senior communities or regulars in for breakfast, we have become very close to some folks. That enables us to exchange info on services we need, good places to eat other meals at, and happenings in the west valley. Unlike a comment that states they are chintzy on cream cheese, I'd have to say the opposite. I've told my husband at times that when he orders mine, he can tell the folks behind the counter to go easy on the spread. Put it this way, tell them what you want and they are eager to please. Now that cooler weather is on the horizon, we can't wait to bring our dog and see how he likes the place also................ read more

I recently had the worst of many bad experiences at this location. After not having any of the bagels I wanted my sandwich on, which I enjoy about 4 or 5 different bagels, I had to settle on a garlic bagel. The cashier was pleasant while I paid, and he told me they had a big morning rush. I was there around 11 am. I went to find a place to sit and all of the tables were dirty and covered in crumbs along with the floor. I looked up and saw a group of 4 employees all conversing and laughing behind the counter while another was preparing food. The group broke up and a male and female began preparing food. I watch the male and female bump into each other playfully and the male would lay his head down on the female's shoulder. They were very flirty and seemed to be in their own world. I continued to wait for my sandwich and noticed two people from behind me get their food. I looked down at my ticket and noticed I'd been waiting over 15 minutes. I went over to the counter and inquired about my order and "Romeo" told me, "Oh, they must have cleared your order." No apologies, no concern. My sandwich was made and I returned to the dirty table and ate my sandwich. Still, no type od appology ir concern for the error.Meanwhile, the male and female went on break together and sat eating at a table they certainly cleaned for themselves and other tables remained dirty. Finally, as I was leaving, a lone employee finally started to wipe down the tables. The dirty store is a common theme in this particular shop. I say go across the street to Paradise Bakery, next time I will. read more

Einstein Bros. Bagels - Bagels Near Me - Glendale, Arizona

Wow, not impressed at all. Came to this location twice, no customer acknowledgement when you come in. The employees don't posses any type of manners I.e. at least a good morning when taking your order. Too many mistakes behind the counter causing food to be thrown away, not acceptable. I'm a disable veteran who served this great country of ours for 21 1/2 years, and to see this kind of things happen, makes me wonder in what direction are we leading our fire leaders. Very disappointed. read more

Terrible service and rude staff. They'll argue with you if you tell them that you received the wrong sandwich and they'll mess your order up every time. read more

This place has employees that are not very social and rude, hardly smile. The restaurant was very dirty.

If I could give it no stars I would. We have been going to this location (only when we are on the run) since it opened as it is far more convenient than the location even down off of 43rd Avenue, but seriously how they stay in business is beyond me. There is ZERO management. The turnover at this place is out of control. No one can take an order. The order lines are out the door. 90% of the time the orders come out incorrectly. It's a complete cluster. We have committed (as of this morning) to never stepping foot in this location ever again. Until they have management on hand with someone overseeing their operations, this place is a place to avoid. Or else plan on walking out with a few more gray hairs. Take the extra time and spend the extra money in gas to visit the 43rd Ave and Bell location. They're friendly and it's very well run! read more

Get there early if you want more selection of bagels. These bagels toast up really well, crispy on the outside but tender on the inside. Dang it, I all of a sudden want a bagel. read more

Bagels are good but staff members are grumpy. Cashier didn't say anything to me other than my total. While I was filling my drinks an employee jumped in front of me to fill his own soda cup. read more

I came here yesterday for some bagels and cream cheese. The shop was very friendly and helpful. No complaints! :)

Decent bagels but if like Cream cheese, you may want to ask for extra. I noticed they were light on the spread.

Interesting that the owner never responded. He was supposed to call me and never did. Evidently the owner doesn't care for feedback.

Very friendly staff and good bagels. I'm from NY and was worried that I'd never have a good bagel here (locals kept complaining to me bagels suck in AZ) however I found the bagels here just fine and tasty. The decor is a little fast-foody and I often find crumbs on the tables I sit at, so they can do more to keep the place cozier / more original and cleaner. Overall I like coming here. read more

Probably the worst Einstein's bagels I've ever been to in my life. These workers definitely need to be fired or retrained, the customer service and overall cleanliness of the restaurant is a joke. My very simple order of a plain bagel with cream cheese (as basic as it gets) took 20 mins. It turned out they "forgot" the order and rushed to make it only to give me a wheat bagel with cream cheese and ONIONS all over it. The only reason this location is surviving is because it's the only one in the area. read more

The employees were very friendly and the food was great as usual. I really felt they wanted to give every customer a good experience at their location. Customer service at it's finest! read more

Staff is very incompetent on a simple order it took them 7 times times to get it right. They do not seem to care about what they are doing. It is not rock science to put a bagel order together or at least get it right the 1st time. read more

This place has horrible customer service. The manager was more concerned in making a sandwich than in helping out his customers. I waited 45 minutes for the manager to correct a mistake his employee made and he still couldn't help me because his sandwich was more important than my customer need. read more

The young man who took my order was indifferent and I had to clarify multiple times. It took awhile to get our food, which was understandable because it was quite busy. I ordered an iced latte becuase I noticed the steamwand on the espresso machine was coated in dried milk residue. That is disgusting, and you would think it would be standard to sanitize the wand and steam residual milk out afterward. In the end I recieved butter instead of the cream cheese I paid for. Next time I'm visiting for the holidays I'll make sure to go to another location. read more

Einstein Bros. Bagels - You would think it would be standard practice to sanitize after each use and steam residual milk out. - Bagels Near Me - Glendale, Arizona

No improvement, still making mistakes on orders..I spoke to the manager, no response, like talking to an 18 yr. old McDonalds manager...my last visit, I tried. read more

Very friendly and fast! The 6 cheese bagel doesn't even need extra cream cheese. Coffee is great too.

Great food and friendly service every day! Yes, they have some times that are extremely busy and things get backed up, but this location in particular seems to handle it pretty well. read more